Vivint Solar

Complaint: ***
I am rejecting this response because: although I did indeed speak to vivint ? solar on Friday, we are no way near an agreement on how to solve this matterI was told that they would research my complaint and get back to me this weekTherefore I do not want to close my case yetI
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: And what about my concern of future inappropriate bills and auto-debits? I asked for, at minimum, for my bank acct info you have on file to be removed from auto-billing and allow me to pay my bill online as they are generated?
Sincerely,
*** ***

Vivint Solar is nearing permission to operate with the utility company? Recently our customer upgraded cell phones, since this phone upgrade there has not been any signal interference issues? With the system nearing permission to produce power and the signal interference gone this complaint can be considered resolved at this time.?

Vivint Solar has contacted the customer regarding the complaintWe are currently working with the customer on a satisfactory resolution.?

Vivint Solar has attempted to contact the customer by phone on 8/and 8/and once by email, but have been unable to reach the customer to address their complaintThe customer tried to contact our representative who is assigned to this case, but he was out of the office at the timeThere is
currently an appointment scheduled for 8/to resolve the system issue and it has been labelled as 'high priority' to ensure that it is taken care of with no mistakesWe will continue to reach out to the customer and work with them to make sure the system becomes completely operational and working at its full potential

Vivint Solar has spoken with the customer and agreed upon a course of action for resolution of concerns with in the contract terms as signed by the customer

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Vivint Solar Spoke with the customer on 6/21/to address his complaintWe will continue working with the customer towards a resolution within the terms of the agreement.?

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Complaint: ***
I am rejecting this response because: While the company is working with me to reinstall the panels, they are still not on and so I cannot accept until they are properly installed and I have no issues.?
Sincerely,
*** ***

Vivint Solar spoke with the customer 10/18/and scheduled the soonest available service appointmentVivint Solar will service the system as per the terms of the Power Purchase Agreement

Vivint Solar determined at the Damage Assessment that the leak from the skylight is not the fault of Vivint Solar, but of the skylight flashing needing to be replaced due to corrosionVivint Solar has attached photos to this response for referenceAs the damage is not the fault of Vivint Solar,
the customer will be responsible for the panel removal fee, and any damage to the panels removed by parties other than Vivint SolarThe installation of the panels passed Final Inspection with an independent inspector from the city 12/10/as it was installed correctlyVivint Solar left a voicemail for the customer on 12/19/to address their concerns

Vivint Solar has spoken with the customer and is currently addressing their concernsVivint Solar has set expectations with regards to the appointment scheduled for May 19thVivint Solar is working with the local office to determine availability? for an appointment sooner than what is
currently scheduledVivint Solar will continue working with the customer until a final resolution has been reached

Vivint Solar completed a Service appointment on 12/27/as scheduledWe are waiting for the system to backlog data and will communicate with the customer if there is additional follow up neededVivint Solar is also reviewing the customers request for compensation for Utility charges.?

Vivint Solar has spoken with the customer and advised her an appointment has been scheduled to resolve the system functionality and a representative will personally be in charge of her account

Vivint Solar is currently researching your complaintWe will contact you soon to discuss a resolution

We are currently working with the customer on one of two resolutionsWe are looking for the resolution that best fits the customer's needs

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat? satisfactory to meI would like to add that when I spoke with their resolution staff, they advised me I would not have to pay for them to come out and resolve the issue created by the previous home owner (I was told at initial scheduling I would have to incur the fee; this was agreed upon)I would also have not been given a bill to show my estimates for monthly paymentsI am OK with continuing to resolve the issue at hand, though felt this response was generic
Sincerely,
[redacted]

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Hello? I am writing
to let you know that this complaint has been resolvedThank you.?
Sincerely,
[redacted]

Vivint Solar is in constant communication with the customerAs dictated by the customer's signed Power Purchase Agreement, they have two options when selling their property; they can purchase the system or transfer it to the new buyer.? Vivint Solar and the customer are working towards a
resolution within the terms and conditions of the agreement.?

Vivint Solar removed the solar system on 7/for repairs to take place? We will work diligently to schedule panel re-installation at the customers convenience once roof repairs have been completed.?