Vivint Solar

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Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID [redacted], they advised that they will set up a time with me to make the repairs to date I have only heard from they with regard to them wanting to set up a time, ? they have not set a time or day that they will return and make the repairs? if they follow through and make the repairs then I will be satisfied, ? as of now I am still waiting on a resolution?
Sincerely,
[redacted]

Vivint Solar has spoken with the customer and went over their billing concernsIt appears that cumulative billing took effect, as we were unable to communicate with the system at the beginning of their operationThis led to their January and February bill to be estimated, and their March bill
accumulated all of the additional power that was not billed prior to that monthAs a sign of goodwill, Vivint Solar has offered to apply a one time compensation to make up for the difference in their bill, so that the customer does not pay for the accumulated powerVivint Solar does not guarantee savings, however a cost savings analysis has been offered to the customerThis will require them to send in their Utility statements.?

Vivint Solar has spoken with the customer regarding the complaintVivint Solar is working with the customer towards a satisfactory resolutionThe customer has been provided a direct contact at Vivint Solar that will work with them until a resolution is reached.?

Vivint Solar has contacted the customer and is actively working toward the best possible solution to repair any damages associated with the solar installation

We have spoken with the customer regarding their complaintWe will be working with the customer and a Sales Representative in his local area; to determine if the customer meets the minimum qualifications for the additional system.?

Vivint Solar will work with our customer however necessary to accommodate their schedule for the final inspection of the system? We sincerely apologize about any inconveniences you may have experienced at this point.?

Vivint Solar has confirmed with the customer that the exterior repairs have been completed.? Vivint Solar is currently working with a third party contractor for an estimate regarding any interior damage, caused by the solar installation.? Vivint Solar will remain in communication with the
customer regarding the damage complaint and any outstanding billing concerns.? ?

Vivint Solar has resolved the issues that are within the terms of our agreementThe customer's rate has been changed to $per kWh and a reimbursement check is being issuedThere is however, a request that is not within the term of our agreementAn email has been sent to the customer as well
as the Revdex.com regarding the request that is not within the terms of our agreement.?

Vivint Solar spoke with the customer on 12/13/and confirmed the payment was refunded on 11/20/

Vivint Solar has spoken with the customer regarding their complaintWe have agreed upon a satisfactory resolution

Complaint: [redacted]
I am rejecting this response because: They have not responded to me and I have
not heard from them in regards of the removal of the panels in which is a broken agreement on their part and puts them in default because they specifically said that we needed to have it removed or pay them to remove itWhen I asked them for assistance that"s when they added more charges and said that they are not responsible of the removal of the mounts and I needed to get a third party contractor involve to have it removed? Vivint installed it so they should be the ones to remove it, that made it difficult for me to have that type of funds available for that serviceSo we went into a stand still and didn't hear from them until just before I sent out this complaint, and Vivint told me that they removed the panels and system and didn't know where it was??? But at the same time they still wanted for me to purchase a system that was already removed from the home and no idea where it is or what kind of condition it is??? Very Unfair and to be put in a predicament where the company is making up rules as the time goes byBottom line was that they stated the system should not be removed unless we are the ones to remove it and they went ahead and removed it, so now they broke our agreement and went into default! Thanks
Sincerely,
[redacted]

Thank you for providing us with this information? Vivint Solar is currently reviewing the customer's account, we attempted to contact the customer to address their concerns, we left a voicemail for a callback

Vivint Solar has been working with the customer to come to a resolution

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

We have scheduled to have the system reinstalled on 02/27/2016, which has been confirmed with the customer.?

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Complaint: ***
I am rejecting this response because: the response provided to you is too briefPlease know that I agree to the the next STEP towards a resolution, but my
complaint has NOT BEEN RESOLVED.? I spoke with Jessica from the Executive Resolutions department twice today.? Her first resolution offer was to compensate me for the savings we lost from the time without out panels.? I explained that a few hundred dollars is not my concern.? My concern is that Vivint Solar is not capable for caring for the well-being of my home or familyI explained again that since they have not honored their part of our contract that it should be terminated, and that I wanted my dealing with Vivint to be permanently behind me.? ? ? ? Jessica then scheduled a meeting with a committee to review my account and my complaint.? That meeting is to take place on Wednesday, 2/21/18.? She has promised to call me back with information by Thursday, 2/22.? I agreed to this action, BUT I cannot know if this plan will result in a solution.? If Vivint remains unwilling to terminate my contract, I will be interested in any further help or guidance that the Revdex.com can offer.? I explained this to Jessica when we spoke last.? ? ? Thank you so much for your time and help with this issue.? I truly appreciated hearing from Vivint that they had heard from you, and as a result they have at least started to respond.? ? ? So at this timeI do not want the Revdex.com to take any action but to KEEP MY COMPLAINT OPEN until I Vivint has met and contacted me on Thursday, 2/22/18.? Again, PLEASE KEEP my complain OPEN!? ?
Sincerely,
*** ***

Vivint Solar was able to schedule a Service appointment for 06/29/We have confirmed that the
system is online and producingWe are still working with the customer regarding compensationVivint Solar has requested a copy of the customers current utility bill, so we may determine an appropriate compensation amountThe customer has agreed to send a copy of his new bill once he has received it.?

Vivint Solar spoke with the customer via phone on 5/4/We were able to address all billing concerns with the customer, and will continue to work with the customer to ensure they are satisfied

Vivint Solar has contacted the customer, and are in the process of working on a resolution.?

Vivint Solar has coordinated with the customer to move up their appointment to an earlier date mutually agreed upon through phone call confirmationVivint Solar is not in default of the Power Purchase Agreement signed by the customer on 8/24/and will not be removing the system, but will
continue to do all necessary to ensure any system issues are addressed in a timely manner