Vivint Solar

Complaint: [redacted]
I am rejecting this response because: After speaking with vivint inwhich ? they finally confirmed that they can not reinstall my rail system because a competitor brought the rights to that patten I expressed that I do not wish to have the new zep systemAfter speaking on the 18th vivint said they would research and get back to me today 12/No one called todayWaiting to hear back from them after the holidays I guess.?
Sincerely,
[redacted]

Vivint Solar spoke with the customer on 7/and confirmed an appointment for 7/The service appointment was completed and has resolved all performance issues.?

The customer's system is functioning normally as can be seen by the provided imageVivint Solar has reached out to the customer 2/7/to discuss their system

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Complaint: [redacted]
I am rejecting this response because I did NOT receive a call on Nov 18, nor a check to cover Mosiac solar loan payments, nor any communication on the reason the offset was changed by such a large percentage?????
Sincerely,
[redacted]

Vivint Solar has addressed this matter with the appropriate partiesWe do apologize that this was the experience the customer hadWe takes these situations very seriously, and appreciate the communication.?

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Complaint: [redacted]
I am rejecting this response because:? I did not agree to the years of agreement.(They have this recorded) I said to review the bills that I sent them and what they are charging me per monthBecause this month again by bill was over $combined with pseg and vivint solarI need to understand why my invoices are so high on both sidesSomething is wrong? I want to still cancel this contract
Sincerely,
[redacted]

A credit in the amount of $will be applied to the customer's billing accountThis process may take up to business days before the credit is applied to the accountThe customer will need to call in to our Billing department to request that the funds be deposited into their bank account.? In order for the customer to view their daily, weekly, and monthly production reports, the customer must create an account to the Online Account CenterFrom there, the customer will have access to their monthly reports and will be able to view how much their system produced daily.There is no "arbitrary" procedure when it comes to the monthly production and billingPer the agreement that the customer signed, the customer is responsible to pay for all that the system producesIf the production that is paid for is not used, a credit will be applied to the customer's Utility account to be used in the future when neededVivint Solar is able to determine the customer's bill by how much their system produced each month and the cost per kWh that the customer is charged for that power

? ? Vivint Solar is currently in communication with the customer regarding the complaintWe are working to come to a resolution within the terms of the agreement?

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint Solar Spoke with the customer on 6/25/to address the complaintWe advised the customer that we have sent the dispute letters to the bureaus and they are the ones who will decide if they remove the inquiryWe recommended the customer follow up with the credit bureau's in about days

Vivint Solar attempted to contact the customer by phone on 11/17/There was no answer and we were unable to leave a voicemailVivint Solar will continue to try an contact the customer to address their complaint.?

The customer did sign a Power Purchase Agreement, so they are only responsible for the power that the Solar Panel system producesThis agreement is not a lease as stated by the customerWhen the customer initially met with the Sales Manager, the agreement was signed and a copy was sent to the
customer's email on April 29th, Vivint Solar has spoken with the customer to clarify their concerns, and will continue to work with them until all concerns have been resolved.?

Vivint Solar remains firm upon the findings of the damage assessment? The solar panels have been installed on the home years without issue until present day? We do not believe the solar install caused damage at the home? The customer has been instructed that she must find a contractor who can provide a written testimony that the solar install did in fact cause the damage at the home? Vivint Solar will not pre-emptively pull off the solar panels without our customer either paying the removal fee or finding a contractor who can determine fault with the panels still on the roof.? ? Regarding the billing situation, the customer sent in and bills for our analysis, whereas the billing analysis that was submitted to the Revdex.com was based upon bills? The KWH rates listed of .10.16, and were pulled directly from recent bills? Vivint Solar does believe the customer is benefiting from the solar production as she is only paying per KWH, the solar power is helping prevent the customer from being charged for higher tiers of energy.?

Vivint Solar spoke with the customer on 5/10/We addressed the concerns with her credit being ran and came to a resolutionThe customer is aware we are sending a dispute letter to the credit bureau and she will need to follow up with them in about days.?

Vivint Solar has been in constant communication with the customer in regard to their complaintThe customer was able to provide copies of their most recent utility billsVivint Solar was able to explain the benefits of having solar.? ?

The installation of the animal guards took placeThe customer's complaint has been resolved

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Complaint: [redacted]
I am rejecting this response because: We have been this this process before.? This happened last summer and vivint could not prove any savings as I indicated and then stopped returning my calls.? I am not playing into their stall and delay tactics.?
Sincerely,
[redacted]

The system was originally designed to cover 97% of the customer’s annually consumptionDuring the inspections a redesign had to be made in order to meet the electrical constraints of the homeThe system would have been sending more energy into the electrical panel then what it was capable of handlingThe system was then redesigned to cover 71% of the customer’s usage and signed off on at the point of install

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
I do agree with this response, since the last one was sent to me with informationI am still holding Vivint Solar to correct and fix all the damages in my houseI am moving as of June 2nd and cannot rent out my house until all damages are fixed?
Sincerely,
[redacted]

Vivint Solar spoke with the customer on 10/and explained the billing situation and it's causesVivint Solar will continue to work with the customer to address their concerns