Vivint Solar

Vivint Solar attempted to contact the customer via email on 07/05/2018.? Vivint Solar will continue to reach out to the customer to resolve his concern.?

Vivint Solar has been working diligently to achieve permission to operate with the local utility company? First there must be some work to the home's existing electrical meter which must be performed by the providing utility company? We are currently waiting to obtain more information
from PNM Utility regarding the electrical upgrade? There is no lien on the on the title of the home, Vivint Solar does appear on the current title so we can remain updated if the home exchanges ownership or is undergoing a refinance but again no lien is currently in place? ? The damage tiles on the home can be handled immediately, ? we will alert the local office and work to get this issue addressed?

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Complaint: [redacted]
I am rejecting this response
because:? Hi there just wanted to inform you about my complaintAccording to Vivint solar the roofing contractor was scheduled at 12/am today but now is already? 2pm? and no one is here to work on my roof to repair the damage on my roof.? Thank you
Sincerely,
[redacted]

Vivint Solar is working to add additional panels to the customers home to maximize the annual solar production. Vivint Solar will contuine to work with the customer to address their concerns, within the terms of the Power Purchase Agreement.

Vivint Solar attempted to contact the customer via telephone on 01/16/and again on 01/19/We were unable to speak with the customer, however, a voicemail message was left, requesting a return call? We will continue to try and contact the customer to discuss their complaint, as well
as a resolution

Vivint Solar is working to get the contractor on the job site to proceed with the process of making the necessary repairs? We will continue to address the situation with urgency and progress should be made shortly.?

Vivint Solar is currently trying to contact the customer to resolve all concerns.?

Vivint Solar has been and will continue to remain in contact with the customer to resolve the roof leak that is presentVivint Solar is working within the terms of the contract to schedule the customer's panel removal for the soonest available appointmentAs soon as the panel removal is scheduled
we will be able to notify the third party contractor to make repairs to the customer's homeOnce repairs have been made Vivint Solar will work with the customer to reinstall the solar panels

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Vivint responded to me and has satisfactorily met its responsibility as far as the complaint resolutionSpecial resolution representative Derek was very helpful and always fulfilled the timeline promises and while the dollar amount I requested for my time, effort and inconvenience was not met they still gave me 1/of it.?
Sincerely,
[redacted]

Vivint Solar contacted the customer on 3/31? and an agent has been assigned to be their direct point of contactVivint Solar is currently working out a mutually accepted resolution with the customer within the terms and conditions of the agreement.?

Vivint Solar will be handling this situation as a top priorityWe will ensure the system issues are attended to and our customer is left with a functioning system? We will continue to work with our customer until a fair resolution for all is achieved, that also remains within the terms of the
agreement?

Vivint Solar attempted to reach out to the customer regarding the complaintWe called the customer on 2/and 2/and left the customer a voicemailWe also emailed the customer to address their concernVivint Solar will continue to contact the customer and work a resolution regarding the
complaint?

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Complaint: [redacted]
I am rejecting this response because:? I received a phone call and email on Decfrom Vivint? I was told that they would "look into it"? I have not heard back? I feel like they have had ample time to look into this, as I made my complaint in Octand the fire happened a year agoI am still waiting for resolution
Sincerely,
[redacted]

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Complaint: [redacted]
I am rejecting this response because: I just got back from MexicoI will try calling and see If the $PGEbill can be resolved.?
Sincerely,
[redacted]?

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Complaint: [redacted]
I am rejecting this response because:My energy consumption has not gone upMy solar panels are not working properlyI'm not receiving any discount but I'm still being charged monthly by Vivint.? ? ? Not only am I a single mom being taken advantage of but what about all the elderly out there on the same low incomeWhy isn't anyone helping us!!!???
Sincerely,
[redacted]

Vivint Solar has scheduled the reinstall for this customer's system for? 04/28/Once the system is reinstalled, Vivint Solar will work with the customer to resolve any outstanding billing concerns

Vivint Solar spoke with the customer on September 8, and scheduled an appointment for 9/Vivint Solar will continue working with customer until their concerns have been resolved.?

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Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted], and find that this resolution is satisfactory to me, however; if this scheduled appointment is cancelled by the company again...further action will be taken
Sincerely,
[redacted]

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Complaint: [redacted]
I am rejecting this response because: This case needs to stay open until panels are re- installed and we are producing energy as the contract saysOther than someone calling to set up the removal of the panels no one has reached out to us verballyIt shows that we really do not matter and they just want money! Which they haveSo I am sure they are happy or should be.? We look forward to having the panels up and running and this resolvedFor now? we wait
Sincerely,
[redacted]

Vivint Solar has come to a mutually agreed upon plan of action with the customer and will continue to work with them going forward.?