Vivint Solar

Vivint Solar has reached out to the customer and has scheduled an appointment to get the customer's system online

Vivint Solar Management has contacted the customer with a resolution between Vivint Solar and the customer, The supervisor provided the customer with their contact information for future concerns

Upon further investigation Vivint Solar only ran a pre-screen on the customerThe hard credit check was ran by our third party loan companyWe have notified them to submit a request to the credit bureaus to remove the credit inquiry.?

Vivint Solar visited the customers home on 12/04/and installed a Smart Inverter, as required by the Utility companyWe have resubmitted the request for Permission to Operate the systemVivint Solar will continue to work with the customer until the system has received Permission to Operate.?

Vivint Solar reached out to the customer to discuss their complaint via telephone on 5/18/17, a voicemail was left requesting a callbackAdditionally, we emailed the customer on 5/18/Vivint Solar will continue to reach out to the customer regarding the complaint

Vivint Solar has made contact with our customer, we will be addressing said issues and making resolution a priority? Currently we are working to schedule a visit to the home, We will continue to keep our customer updated as we resolve the issues at hand

Vivint Solar has spoken with the customer, and we are currently working on a resolution

Vivint Solar is in the process of investigation the complaintWe will reach out to the customer to address their concerns

Vivint Solar is working with the customer to attempt to find a resolutionVivint Solar has sent out a technician to confirm that the system is hooked up correctly

Thank you to the customer for working with me? We have come to a resolution and are working with the customer to complete the action plan agreed upon? I will continue to monitor the account to ensure that customer remains satisfied during the term of the project

Complaint: [redacted]
I am rejecting this response because: the salesman guaranteed that I would receive a $tax credit.? (that is the trick of the company).? I ask him what if I don't received a $6,tax credit he said there was no way I would not receive it.? So I got the solar.? (advertisement by their salesman).? I am sure they have gotten others this way
Sincerely,
[redacted]

Vivint Solar has spoken with the customer about their concernWe explained that we do not have a lien on the property, but that it is a common misunderstandingWe have contacted the customers bank, as per the customers requestWe requested a copy of the filing that the bank were referring to
Vivint Solar submitted a release of the filing, and a copy of that release was sent to the customer on 10/21/A copy of the same release was sent to the customers bank, as requested on 10/25/2016.?

Vivint Solar has spoken with the customer and confirmed an appointment to address the concern for 5/22/Vivint Solar? offered compensation and customer has declined to discuss until after said appointment.?

The customer signed the Power Purchase Agreement 08/10/with a term of years, Section 3.A.(iv).(1) of which states that "We do not warrant or guarantee the amount of energy produced by the system for any period, any cost savings" The non-functioning panels, while not up to our customer
service standards, do not void the contractSection 5.D states "You hereby grant to Us and Our employees, agents, and contractors the right to access and use Your Property so that We may install, operate, and maintain the System through out the Term, enforce Our rights as to this Agreement and the System and the System interests, and take any other action reasonably necessary in connection with the construction, installation, operation, maintenance, repair, or removal of the System."Vivint Solar emailed the customer on 8/8/offering apology for their experience and personal assistance and follow through with all future appointmentsAt this time Vivint Solar is not in default of the contract and the customer is obligated to permit re-installation.?

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Vivint Solar acknowledges that the conduit for the solar system was not installed in the location it told the customers the conduit would be installed, but offered to relocate the conduit several months ago? Unfortunately, the customer will not allow Vivint Solar to perform any additional
work.? With respect to the leak, Vivint Solar has not been able to determine whether the damage to the customers’ roof was caused by the installation of the solar panelsVivint Solar has requested additional information concerning the damage from the contractor who inspected the customers' roof, but has yet to receive a response? In the meantime, Vivint Solar has contacted the customers' attorney and is working to address the customers' concerns.? ? Vivint Solar remains willing to relocate the conduit so that it meets the specifications provided to the customer and will continue to work with the customers and their attorney to address any damage to the roof that the installation may have caused.?

An appointment to visit the home has been scheduled, Vivint Solar will be visiting the home to assess our customers concerns further? Our visit will be to determine if there are any issues with the system or the installation? Regarding the radiation concerns, this is a rather unheard of
concern? Further investigation will be taking place on the radiation matter.?

Complaint: [redacted]
I am rejecting this response because: they have not yet sent the information they committed to sending. They stated the information would be received within 30 minutes of our call but they have not yet been received more than 2 hours later. I tried calling back but did not have the contact info of the individual because he never sent it.
Sincerely,
[redacted]

Complaint: ***
I am rejecting this response because: That is not entirely true I keep trying to reach out to them only? to get an answering machine - I think they owe me compensation for their
negligence and ignoring a problem on my roof.? Can someone get them to answer that?? Can someone get them to talk to me?? Can someone get a qualified/certified technician? to check out panels? on roof?? And why am I required to pay Vivint and National Grid bothI am out plus Vivint's last billing.? I am tired of being told how sorry they are that I sort of was overlooked and did not notice anything was wrong until I got that monster bill from National Grid.? All they kept saying is that they were so sorry, so very sorryThat does not fix the situation no help me out - I am on a very low fixed budgeted income and have other obligations monetarily.? Will someone stop saying they are sorry and do something about this, please.? ? I just called again this morning and left message with Executive Customer Resolution Specialist Jeanette J*** pleading that we work together but I need that money back.? Also she promised me I could run space heaters.? I cannot even keep one going financially.? Also asked her a favor - for days at degrees shut down your heat, just shut it down entirely and see how it feels to try and function under those conditionsSimple request no one in their right mind would do unless they really cared.? Well that is exactly what Vivint is forcing me to do, I HAVE NO CENTRAL HEAT just that machine.? Thank you = Please help
Sincerely,
*** *** ***

Vivint Solar has contacted this individual and informed them that any credit inquiry that was made by our company will be removedWe have formally contacted the credit bureaus to ensure that any inquiries be removed