Vivint Solar

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Vivint Solar has reached out to instruct to set up a sign in front of their home that states no solicitingVivint Solar will also be notifying the local sales managers about this situation

Vivint Solar attempted to reach the customer via telephone on 05/10/The customer was unavailable, so a follow up email was sentWe have offered a resolution to the customer with regards to paymentsWe will continue to try and contact the customer to discuss the complaint, and come to a
resolution.? ?

Vivint Solar is currently in communication with the customer regarding the complaintVivint Solar is working with the customer to come to a satisfactory resolution, within the terms of the contract.?

Vivint Solar contacted the customer on 5/3, 5/8, 5/15, and 5/via phone and sent an additional follow up email 5/Vivint Solar emailed the customer the requested billing statements in addition to an update on their accountVivint Solar has requested an adjustment on for the customers billing account.? We will continue to work with the customer to schedule a service appointment to ensure the system is communicating and reporting normal.?

Vivint Solar called the customer on 3/5/and left a voicemail, as well as sent an email, with return contact information to address their concerns

Vivint Solar spoke to the customer on 10/via telephoneVivint Solar provided the customer with information regarding a refund for over-billing which had occurred previouslyVivint Solar has provided the customer with information about how the customer can view his online billing accountVivint Solar will continue to work with the customer to resolve all of the customer's concerns.?

We have opened a case for this account and are working to get in contact with the customer in regards to their concernsWe have tried calling the number provided and we left a voicemailAn email was also sent to the email address that was provided

We are currently working with the customer and have an accepted plan of resolution in action? We will continue to work to improve the customer's experience with Vivint Solar moving forward

Complaint: [redacted]
I am rejecting this response because:? I attempted to return the
call of the representative, Miranda K[redacted], on 3/13/18, during the hours provided to me in the voicemail.? I attempted to call twice, and there was NO option for me to leave a voicemail for MsK[redacted].? I then contacted the main customer service line, requested MsK[redacted]'s email after the customer service representative could not reach MsK[redacted], and have emailed MsK[redacted] twice, once on 3/13/and once on 3/14/18, also during the business hours she gave me in her voicemail.? I have received NO response.? This matter is in no way resolved, and NONE of my complaints have even begun to be addressed.? I prefer this company to contact me via email so that all communication is in writing
[redacted]

Vivint Solar has coordinated an appointment with our customer, the appointment has been scheduled for 10/11/? We will visit the home and work to ensure there will be no further issues with your systems functionality.?

Vivint Solar has been able to offer repairs since 12/09/2016, to date the customer has declined the approved repairsVivint Solar has offered the customer a Settlement for repairs, in the amount equal to the approved repairs, the customer has declined that offerCurrently Vivint Solar and the
customer are in the process of obtaining additional information regarding Mold remediationIf the customer agrees to allow Mold remediation and repairs by Vivint Solar's approved contractor, repairs can take place the week of 12/19/To mitigate any further damages a tarp has been placed on the customer roof

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Complaint: [redacted]
I am rejecting this response because: Yet again it's just a call from someone saying they are trying to get this scheduled but an appointment is never madeThe longer they wait to make the appointment, the more likely their men will have to be on the roof in bad weatherMy attorney says it's time to fire up social media and get this resolvedClearly they just string people along hoping they will accept their resolution and go away
Sincerely,
[redacted]

Vivint Solar will continue to work with our customer addressing this matter?

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

We have reached out to the customer to resolve his pending issuesWe have the local office working to find a solution to his issues and with the town to file the necessary paperwork to have him up and running as soon as possibleWe will continue to work with customer to resolve outstanding
issues.?

Section 2.A of the customer's Residential Power Purchase Agreement signed 08/09/states "This Agreement shall be effective as of the transaction date written below and continue until the twentieth (20th) anniversary of the In-Service Date"Section Removal of the System? states "If You want
to make repairs or improvements to Your Property that require the temporary removal of the System or that could interfere with its performance or operation, You must give Us at least thirty (30) days prior noticeAs compensation for Our removal and reinstallation of the System, You agree to pay to Us a fee equal to Four Hundred and Ninety-Nine Dollars ($499)."Section 5.C states "DO NOT SIGN THIS AGREEMENT BEFORE YOU HAVE READ ALL OF ITS PAGESYou acknowledge that You have read and received a legible copy of this Agreement, that We have signed the Agreement and that You have read and received a legible copy of every document that We have signed during the negotiation."Section 5.E states "YOU MAY CANCEL THIS TRANSACTION AT ANY TIME PRIOR TO THE LATER OF: (I) MIDNIGHT OF THE THIRD (3rd) BUSINESS DAY AFTER THE TRANSACTION DATE, OR (II) THE START OF INSTALLATION OF THE SYSTEM"Vivint Solar can not speak to what was discussed at the time of the transaction date, however the customer is required to read their Power Purchase Agreement in it's entirety prior to signing and/or prior to installationAll terms the customer is disputing are found on the first page of the customer's Power Purchase Agreement.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the business has agreed to send a letter to credit reporting companies to remove inquiry? As long as the inquiry is removed, I am satisfied
Sincerely,
[redacted]

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Complaint: [redacted]
I am rejecting this response because: VIVINT SOLAR IS AT FAULT.? This company they sent to my house put in a circuit box that has CONSTANT DRAFTS and is DANGEROUS with RAIN and SNOW could EXPLODE at any time.? I found this yesterday when I went to go investigate the exact draft.? They NEVER put any sealant or foam to make it seal proofIT IS ALL IN THE OPEN and the inside of the box was NEVER INSPECTED.....NEVER still is not.? Also other violations I have I was trying to fix but because the box was NEVER INSPECTED from the inside this is PROOF as well they are trying to BAIL OUT of their responsibilities.? The panels were supposed to be installed by august and NEVER WERE and I was NEVER ABLE to get the remodeling done.? Now that box is there and its NOT RIGHT!? They put that COPPER LINE and CAUSED ELECTROLYSIS.? The person they sent to take pictures is NOT at all a CERTIFIED INSPECTOR of any kind.? VIVINT SOLAR IS 200% at fault.? 100% for leading me on BEFORE the damages were done which totally Barred me from working on my house.? The other 100% is for the DAMAGES.? The house is RUINED because of that wire they installed.? Plus leaving us in CONSTANT DANGER I AM NOT GOING TO STOP WITH THIS.? I WILL GO BACK AND FOURTH EACH AND EVERY DAY WITH THIS.? I am waiting on CID to come here and they have already Served Vivint and sent me copies of the VIOLATION Papers and that is also NOT even counting the Various amounts of Violations once they do get here to red tag my house.? EVERYBODY KNOWS!? They are leaving us in CONSTANT DANGER and LIED about wanting to fix the plumbing they LEAD ME ON ABOUT THAT TOO DURING THE HOLIDAYS LAST YEARMy mother's bedroom has a SEVERE draft and the roof squeaks badly due to the work that ALPHA & OMEGA DID.? Yeah let them? keep denying it.? I will contact them on Monday to see when they plan to come here and will send them the pictures of the open and unsealed meter.? They couldn't wait to install that box which I didn't even Need I had a much better THICKER box with NO Drafts because I had the old meter which was LARGER so that Circle needs both foam and a plate of some sort or ring which out of COMPLETE DESPEATION for Business from VIVINT they did it their way and left it DANGEROUS ON TOP of the Copper Ground Rod which is NOT supposed to be on my house.? My house is an OLDER house and I can PROVE that IN COURT if I had to go this minute I can prove all of that and I PLAN TO.? VIVINT and Alpha & Omega BOTH are RESPONSIBLE.? 100% each
Sincerely,
[redacted]