Vivint Solar

Vivint Solar has reached out to instruct to set up a sign in front of their home that states no soliciting. Vivint Solar will also be notifying the local sales managers about this situation.

Complaint: [redacted]
I am rejecting this response because:when I called the vivint solar to make appointment to install the animal guard, because they already charged my credit card, they told me to have someone remove the pigeons before I make appointment. So after I have someone cleaned it ,I called to make appointment and my scheduled appointment is 7/24/17. So I asked them why that long I already have it cleaned and the pigeons might come back. The person I spoke with [everything is recorded so they can listen to it] said that they will try remove the pigeons if they see one. The person who recently called me who received my complain from Revdex.com said why did I have it cleaned when my appointment is on 7/24/17. Im confused when the first time I try to make appointment to put the animal guard they want me to have it removed  first before making the appointment. The problem with this company is inconsistencies and not honest sales rep. although I did not read the contract, what he told me is a lie and that led me to sign a contract. I am very dissapointed with this company I feel that they will do anthing just to sell their solar. With regards to overestimated fees and refund, they keep on changing their refund amount. I told the last person I spoke with vivint that I documented everything when they oveerestimate my fee , I told her that they have everything recorded , why they dont just listen to the tape so they will know the original refund fee that they owe me . they keep on changing the fee. They always use the word misunderstood everytime I complained as if I am a 90 years old women that dont remember anything. There is just too much inconsistencies and I am glad that I never recomend this company to all my friends . I regret everything to the point that I no longer wish to keep my house permanently, eventually I will sell this house so I dont have to deal with them in the future. This is really a nightmare.  Probably the only good thing that came out of this is , I was abled to persuade a lot of my friends aand even some of my patients not to get solar from this company. 
Sincerely,
[redacted]

Vivint Solar spoke with the Customer on 2/5/2018. We have advised that the system was operational during the majority of 2017. The system produced a total of 5,881 kWh for 2017. The solar panels on the roof will produce power that will go directly into the Customer's home. They will consume any power they need. Any power that is produced, but the Customer does not need, is sent to the utility grid. The utility company will store that power and apply a power credit on their statement. The Customer's usage has increased compared to the prior year and has not stored any credit because of this. Vivint Solar confirms there is no error in the system, as it is reporting normally on our end. There was a leak in the envoy monitor, which is a system that allows us to receive the system reports from the solar inverter system. This did not cause an issue with the panels, as we can confirm there was production throughout 2017. The Customer was estimate billed, this was because Vivint Solar was unable to obtain the production reports from the system while the envoy stopped connecting. We do not guess the Customer's production. The estimates are calculated based on the amount of panels the Customer's home has. There is reimbursement in the amount of $335.96. We also performed a saving's analysis and applied a goodwill compensation in the amount of $240.51. This totals $576.47. Vivint Solar is working to schedule an appointment for the Customer to have a technician check the system to ensure there are no errors. We will continue to work with the Customer until their concern's have been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
 After speaking with Jeanette J[redacted] at Vivint solar, I am hoping for a reimbursement of damage to my home caused by leaking solar panels and proper reinstallation of solar panels!!

On different occasions Vivint Solar has notified the customer we will need at least 6 months worth of utility bills to perform the analysis. Vivint Solar has also notified the customer they can contact the utility company and have them forward the utility bills to Vivint Solar directly. Vivint Solar has not received the utility bills from the customer as request on 1/25/18. Our billing department was notified the customer's account was not populating bills each month. Vivint Solar notified the customer we were currently working on resolving any issues with the online account center. On 1/5/18 Vivint Solar was able to forward the customer their Vivint Solar invoices.  Vivint Solar will remain in communication with the customer regarding their complaint.

At this time Vivint Solar is denying fault for the roof damage.  The panels have been installed since 9/2015 and only recently did the roof start to show signs of wear.  Our Damage assessment performed indicated the shingles may have not been properly installed.  We have provided the...

customer an option for her to have a 3rd party contractor to review the situation and provide their opinion.  The customer did so, the customer claims the contractor states Vivint Solar is in fact at fault.  This was one week ago, We asked the customer provide the contractor's number so we could discuss in more detail.  The contractor has been called approximately 5 times, but has not yet been heard from. Regarding the savings concerns our customer has expressed, She has submitted her past months utility bills, and currently an analysis is being performed.  The contract will not be cancelled as it has not been breached.  Vivint Solar responded to our customer and performed a damage assessment as soon as We were notified about potential damage at the home.   We will continue to work with our customer to address her concerns and do whatever we can within the means of the agreement to improve their experience with Vivint Solar.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I just...

received an email from your office saying that this matter has been closed.Apparently the company involved, Vivant Solar, stated they reached out to me but got no response.  This is completely untrue.  Vivant solar sent me one email which I can forward to you.  They simply said they had received the complaint and would like to resolve it.  I responded in an email again reviewing the issues and concerns.  This was more  then a week ago and they have not responded to me!I am in no way satisfied with this and it is just another example of the company not following through.Please contact me.Thank you.[redacted]
Sincerely,
[redacted]

Vivint Solar has spoken with the customer and is currently conducting an investigation into the customer's claims. Vivint Solar will remain in communication with the customer until their concerns have been addressed.

We have contacted [redacted], and have reviewed the process of what needs to happen in order to receive permission to operate. We offered a solution to help with his situation and he has agreed to allow us to finish the project.

Complaint: [redacted]
I am rejecting this response because: We are rejecting this based on a number of issues and I'd like to clarify further from our original complaint. Our solar panels have been installed for nearly a YEAR, without any production. In fact, while our panels were installed and lay "dormant" all of last year's summer, we were advised NUMEROUS times by Vivint that they were waiting on our Town to come by and complete the necessary work on their end, including inspection. Turns out, this was a blatant lie that, again, was repeatedly provided to us by Vivint. Of course, being the consumer, we have absolutely no way to counter that at the time, and initially were told that it could take extended periods of time for this phase of the installation. Turns out, we were having this "production issue" all along. The Town had come by promptly, but our system was not working based on issues on Vivint's end, which they attempted to cover up and not properly convey to us. I don't need to explain the savings we not only were promised but missed out on during the summer months. Moreover, during that time period and beyond, we made numerous attempts to reach our Sales Representative, who was no longer returning our calls and his voicemail was full. We then were told by Vivint representatives that the entire office that we were working with, including our Sales Representative, "was let go," to use their exact words. Turns out, this too, not surprising at this point, was a blatant lie. Finally, we have been complaining not only about the "production issue" but the fact that we have an extremely loud, vibrating noise now coming from the corner of our roof. We have been complaining about this for approximately three months' time, and to date, NO ONE has gone on our roof. We have examined and thoroughly inspected the interior and exterior of our house, with the exception of going on the roof, and found no structural reason for this noise. Moreover, it only started happening after our panels were installed.To address the "visit" we received yesterday, which forces myself or my spouse to entirely re-arrange our work schedules in order to be home, was simply, in my opinion, an attempt to satisfy this complaint via Revdex.com. It was the same as our last two visits. They look at our panel, they come inside and look at our box, offer multiple theories but no concrete solutions. We are told the same thing every time, which is "we will know more in 48 hours" and that is never the case. Moreover, as polite and friendly as the Service Technician, Josh, was, he clearly stated to me that he was not even able to repair the box or look at the "board" because of the inclement weather. Based on this, I am VERY unclear as to why a technician was even sent to our house, again, disrupting our schedule. I'll reiterate that I suspect this visit was clearly to satisfy the Revdex.com complaint. Moreover, he was entirely unaware of our REPEATED complaints about the noise on our roof. We talked in detail about this, and I made sure to ask that it be documented, as we keep repeating this over and over. He advised that some customers do have issues with loose "S brackets" and that may be causing the loud noise and vibrations. Josh called me yesterday following our appointment, to confirm that he will be back at our house on Thursday at approximately 1:30 pm, depending on how long his previous jobs would take. He said he would make sure there was sufficient time in his schedule to also go up on the roof, inspect and fix, as necessary, the issue causing the noise. An hour later, my husband advises me that he received a text message saying some other technician would be coming at 11:30 on Thursday.Finally, we were referred to Vivint by a family member. We were advised that as soon as our panels were installed (NOT TURNED ON) that she would received a credit in her account. I corresponded with her yesterday, and she STILL has not received such credit. We have asked a number of times that Vivint release those funds. Moreover, in my conversation with her yesterday, she revealed that she is aware of four other individuals that have yet to receive their referrals fees, and it has been over a year for them, too. This is a shocking and extremely unethical business practice, and if I can find 5 individuals in a course of minutes, this leads me to believe Vivint has not paid thousands of referral fees, promised to its customers. Through this Revdex.com complaint, we are asking for swift resolution on the following matters:Fix our "production issue"Inspect and repair, as needed, equipment on our roof causing extremely loud noises and vibrations.Confirm date, time and technician's name that will be at our property next.Promptly release the referral funds as promised.Grant us a $3,000 credit for the year-long and continuing production issues, customer service issues, lack of resolution, etc. Thank you.[redacted])  
Sincerely,
[redacted]

After reviewing our online monitoring portal, Vivint Solar has determined that the system at their home is operating normally. In order to investigate things further, we have scheduled a visit to the home that will take place on Wednesday, 12/20. We will be able to determine whether or not our...

system is communicating properly with National Grid. A specialist has been assigned to work with this customer, and they have reached out and spoken with them. We are currently waiting for the customer to email their bills in for analysis, and once that takes place, the specialist will review everything and contact the customer on or before Tuesday, 12/12. Vivint Solar will remain in weekly communication with the customer until a resolution, that is within the terms and conditions, is met.

Vivint Solar is fixing the issues that the customer brought up. All invoices that are incorrect will be corrected for the customer and any outstanding compensations will be sent out.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Regarding [redacted]: 1) The City of San Diego's inspection report needs to forwarded to SDG&E; and 2) The SDG&E inspection is scheduled for June 17, 2016.  Regarding [redacted]:  1) The City of San Diego inspection needs to be completed and forwarded to SDG&E; 2) The NEM application needs to be completed and sent to Sempra Utilities; 3) A signed NEM's Terms and Condition Agreement needs to be sent to Sempra Utilities; and 4) The SDG&E inspection needs to be completed.There are still to many loose ends to call this matter resolved.
Sincerely,
[redacted]

Revdex.com:Jessica H[redacted] contacted me and will contact me back by 11/8/17 to reach a resolution.  A resolution has not been agreed on at this time.
Sincerely,
[redacted]

Vivint Solar has attempted to contact the customer via telephone and via email on 1/16/17 with no response. Vivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement.

Complaint: [redacted]
I am rejecting this response because:  As recently as 10/20, some of my neighbors were approached by the same Vivint sales representative who also told them he was NOT there to sell them anything having to do with solar energy.  On c;loser questioning, he acknowledged that Vivint would like to install solar panels on their houses.  If a company's sales representatives actively lie to potential customers, and the company then refuses to acknowledge that the sales representative is actively lying, then that company cannot be trusted.  My call to the Westminster City Clerk's office revealed that, while Vivint has a permit to solicit business within the city limits, they have received numerous complaints about the sales representatives lying about the true nature of their calls.Resolution requested:  Discipline existing sales staff for lying to prospective customers and publicly acknowledge that sales staff has actively lied to prospective customers in an effort to obtain contracts for installation of solar panels.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: According to the business card that I have Mitch C[redacted] is a sales rep and not a sales manager. When I reported this to Vivint Solar they told me that they would talk to the sales manager to conduct training with him over the issue. Why would A sales manager need to talk to a sales manager? It doesn’t make sense for me to ask you to run my credit, then take all these steps to make a complaint with first, Vivint Solar, then Solar mosaic, then the Revdex.com. Also the sales rep also did the same thing to my neighbor who is willing to come forward and tell a similar story like mine. I run every credit application with my wife as she has a better credit score then me. This is a predatory company that has a history of use of this tactic. I know this because Vivint Solar has a system in place in case someone notices. And now they want to lie about what happened in a attempt to not have to take responsibility for their actions. How come this wasn’t written in the first response. I will not be happy until this comes of my credit report and because the company is now trying to lie and make me look bad it is my goal to let everybody I can know about how Vivint Solar does business.
Sincerely,
[redacted]

Vivint Solar has spoken with the customer regarding their complaint. We have received copies of the customer's Utility bills, and are in the process of coming to an agreed upon resolution.