Vivint Solar

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have made some clear promises of better communication and I am willing to go ahead with our contract with them and long as they keep me updated and finish the implementation of our solar system within an appropriate time frame.  Thank you for your help in getting their cooperation.
Sincerely,
[redacted]

Vivint Solar has explained to the customer they have a PPA V3.2 that doesn’t allow to purchase the system until year 6. The customer has the option to do a Prepayment, where they prepay for all the energy the system is estimated to produce for the length of the contract. The customer will no longer have to pay Vivint Solar for production of the system; Vivint Solar will maintain and monitor the system for the length of the twenty (20) year contract.

Complaint: [redacted]
I am rejecting this response because:after speaking with vivint management about a possible reinstall, the company just took it upon themselves to  just show up at my house this Monday assuming they were going to reinstall my panels. My 13 year old son was the only one home when these gentleman started to take their ladders down off the truck. My son quickly called me and informed me what was happening. I spoke to the installer on my sons cell phone and told them that they did not have permission to reinstall the panels. So vivint left. But when I got home that night , there was not one but two calls from vivint telling me they were showing up Wednesday for the install I quickly called them and spoke to Kyle and once again told them that they do not have permission to install. The last I spoke to Jeanette she told me that someone would call me from install and would accommodate what worked best for me.  At this point I would want nothing more to do with this company. They are not trust worthy , they do not return calls, charge you for services that you don't even receive and feel that I have been haraaed in many of ways by them. The best way to rectify this situation at this point is to null and void the contract.  This is not a company I would recommend to anybody.  I have had enough of their lies and excuses. I can not see doing business with them in the future.
[redacted]

Vivint Solar is currently investigating the allegations mentioned in the complaint. We are in communication with the complainant [redacted] and will continue to follow up with her regarding our findings.

Vivint Solar called the customer on 3/5/2018 and left a voicemail, as well as sent an email, with return contact information to address their concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Vivint Solar has made appropriate efforts in addressing Mr. [redacted]’s concern about having an appointment so that his home repairs can be accomplished. As a result of his concern Vivint Solar did accomplish the appointment as requested and has additionally offered Mr. [redacted] $100 as a token of goodwill to ensure that he has been adequately addressed. Consequently Mr. [redacted] has rejected our offer and has requested additional funds to meet his needs. Subsequently Vivint Solar has requested additional funds to meet his increasing request.

Vivint Solar has spoken with the customer and we have agreed on a resolution. Vivint Solar will continue to work with the customer until the system has received Permission to Operate.

Revdex.com:
Although we have come to a verbal agreement, until the action plan for resolving our issue has been completed in full, we can not be fully satisfied.  As soon as our agreement has been completed, we will send a positive response to the company and the Revdex.com.  Thank you for assisting us in getting our issues addressed. We really appreciate it.
[redacted]

Complaint: [redacted]
I am rejecting this response because: Vivint offered to meet with me to explain the contract, however why did they not reach out to me prior my elderly father signed the contract(s). Vivint has not provided explanation. A meeting was not required. Sales person easily could have explained to me via email.  But all communications with the sales person and Vivint has stopped especially when I asked specific questions and voiced my concerns.Vivint still has not provided reason why the sales person used my father's birth year on the email address that the sales person set up.Vivint still has not provide to me an answer to why the sales person ONLY directed my father to sign a PPA contract.  All other purchase options was not disclosed to my father.Vivint still has not provided an answer to why the sales person would show up to my parents' primary home "unannounced" in the evening to pressure my father to sign a contract.Vivint still has not provided to me the total costs of the now three (3) installed solar systems.Vivint still has not provided an answer to why they would set up an email for my father, knowing my parents DO NOT have a computer and access to a computer.  My parents are computer illiterate.Vivint still has not provided the email password so that I can gain access to the email.  The sales representative stated he provided email information to my father however, I have all paperwork and I have not seen such email password.Vivint stated that they only provide electronic contracts when signing and only provide hard copies after signing.  That explains why my father had no hard copies of contracts to review.  My father was only directed to sign on a cell phone. Vivint still has not provided an explanation why only the PPA option was ONLY provided to my father.  Vivint's INTENT was only to sign my parents to the PPA option (20-year contract that will outlive my parents).Vivint sales tactic is very predatory to obtain my elderly father's signature.Based on my parents' energy consumption, they do not need solar panels.I want these contracts to be cancelled and all (3 total) to be uninstalled. 
Sincerely,
[redacted]. son)

Vivint Solar spoke with the customer on 12/13/2017 and confirmed the payment was refunded on 11/20/2017.

The Solar Panels were installed on 12/06/2013, at the time the Solar Panels were installed, the roof was deemed to be in good condition for installation. Vivint Solar has investigated the leak and determined there is a need for repairs to the roof. Vivint Solar has offered to perform the needed...

repairs to ensure that the roof is in a water tight condition where the panels are located. Additionally, Vivint Solar has offered to repair the damage to the interior of the property.

Vivint Solar contacted the customer on 12/8 to address their concerns. Vivint Solar will be cancelling the account created in this homeowner's name and will be removing the balance on the account created in this homeowner's name. Vivint Solar has notified the customer that we have not reported a...

late payment to any credit agency and will not be contacting the customer again regarding any payments owed. Vivint Solar will continue to work with the customer until their concerns are resolved fully.

Vivint Solar is currently in communication with the customer regarding the complaint. We have compared her Vivint Solar invoices with her lifetime production, and we were able to address the reason for her high Invoice in May 2017. A billing adjustment has been submitted. It may take 7-15 business days for the adjustment to be applied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, although there is nothing to do about my payments.  We've already signed the contracts and installed.  It will be up to Vivint to relay correct information to their consumers when they are trying to sell a product, unlike the false information we were provided. 
Sincerely,
[redacted]

An electrical upgrade was performed by a third party contractor on the customer's main electrical panel. The contractor that performed the upgrade to the electrical panel met with the customer on September 25, 2016, two weeks after the upgrade was completed. It was determined by both the contractor...

and the customer that there was no error with the upgrade performed. A damage assessment from Vivint Solar was completed on January 26, 2017 and it was confirmed that there was no damage to the electrical panel that was upgraded. Vivint Solar is not at fault for the alleged damages pertaining to the customer's complaint. To date, Vivint Solar has not installed any Solar equipment on the customer's property.

Vivint Solar has spoken with the customer and resolved all outstanding complaints to the customers satisfaction.

Vivint Solar has reached out to this customer and addressed their concerns. We have come to a solution that is favorable to the customer.

Vivint Solar has spoken with the customer and we have agreed upon a resolution. Vivint Solar has issued a credit to the customers billing account.

Vivint Solar has attempted to reach out to the customer, but we have not yet made contact with him. We hope to hear from him soon so that we can find the best solution to his concerns and will continue our attempts to make contact.