Vivint Solar

Vivint Solar is currently looking into the issue and will resolve the problem the customer is having.

Complaint: [redacted]
I am rejecting this response because: I am rejecting this complaint because they never addressed why I have the size solar system I have when clearly I only needed a 15000 kilowatt system and not a 17000 kilowatts system and Vivid solar is overlooking the agreement they have with PG&E
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I do not know if they do indeed have the parts or if the parts  are the right ones for my system. I am waiting for a phone cl from the install dept. So I can possibly have the panels reinstalled.
Sincerely,
[redacted]

Vivint Solar has scheduled the the requested appointment for a date mutually agreed upon with the customer.

Vivint Solar has spoken with the customer as of 5/1 and presented a resolution that was mutually agreed upon. Vivint Solar will continue forward with constant communication with the customer throughout the proposed resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Vivint Solar has attempted to contact the customer via telephone and via email on 12/8/17  with no response. Vivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement.

Vivint Solar has attempted to contact this customer to resolve their concerns. We will continue our efforts to reach them so that we can find the best possible solution.

Our billing specialists have reached out to the customer and we are now working with the customer to ensure the system operational.

Vivint Solar has attempted to reach this customer. After researching the issue it appears that the customer's account manager has been in contact with them since the complaint was left and the solar project has been progressing. We have left a voicemail with manager information if further assistance...

is required.

Vivint Solar has spoken with the customer, and we have addressed their billing concern. Vivint Solar has issued a credit to the customers billing account, and advised the customer that the credit will be applied to their account within 7-10 business days.

Vivint Solar has spoken with the customer, and we are currently working on a resolution.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the response is the first step in a POSSIBLE resolution. This is not the first time I have been promised resolution, therefore I am not willing to close this complaint until Vivint follows through with yet another promise.
Sincerely,
[redacted]

Vivint Solar has made contact with the customer, and are in the process of working on a satisfactory resolution.

Complaint: [redacted]
I am rejecting this response because: I will accept the response once the credit bureaus remove the inquiries of my credit file.  Thanks
Sincerely,
[redacted]

The reasons for the failed inspection have been addressed and corrected. There is a remaining item of paperwork that has been requested by the city within which the solar system is permitted. As soon as this paperwork has been approved, the city will be ready to send the inspector back out. All parties involved have been made aware that this customer is a priority.

Vivint Solar has reached out to the customer so we can work with a third party contractor to get the hole in the wall fixed more quickly. We are waiting to hear back from the customer to schedule this.

We have been in contact with the customer regarding their situation. At this time we are looking into their requested resolution to see if we are able to adhere to their requests. We will continue to keep in contact with the customer regarding the outcome.

Vivint Solar is working with the customer on a resolution for each point of the complaint.

Vivint Solar is attempting to work with the customer to schedule an appointment for a contractor to review the damage.