Volkswagen Group of America, Inc

April 9, 2015
Dear Revdex.com:This will acknowledge receipt and response to your correspondence dated 03/26/2015 regarding [redacted]'s 2008 Volkswagen [redacted]. We sincerely apologize for any service-related difficulties she may have experienced with her Vehicle.
Each customer...

situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle's age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutes.Taking this information into consideration, Volkswagen of America, Inc. ("Volkswagen"), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all cases.Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concerns. If you are still experiencing concerns with the vehicle, please contact an authorized Volkswagen dealership to schedule a service appointment.Sincerely,Adrian GCustomer Resolution and Retention

December 3, 2015Dear [redacted],
On behalf of Audi of America, Inc. ("Audi"), an organizational unit of Volkswagen Group of America, Inc., this letter will acknowledge receipt and respond to your request for the repurchase of your vehicle as a result of the recent news...

regarding emissions issues with certain AudiTDl vehicles.The trust of our customers and the public is our most important asset. While the service history of your vehicle does not meet state or federal requirements for a repurchase or replacement, please know that there are efforts underway to ensure that both your vehicle and your trust in our organization are remedied. A remedy of the TDI emissions issue is in the process of being developed and we greatly appreciate your patience during this time. As a measure of goodwill, Audi has communicated initial steps to show gratitude to owners of affected vehicles for their patience while long term measures are put into place. Information with regard to this goodwill offer can be found at www.audidieselinformation.com.
We apologize for any difficulties you may be experiencing, and wish to assure you that once a remedy has been determined for the relevant vehicles, the owners of those vehicles will be contacted. In the interim, please note that on September 18, 2015, the United States Environmental Protection Agency (EPA) stated that the emissions issues "do not present a safety hazard and the cars remain legal to drive and resell."
We will continue to work within the terms of any applicable manufacturer's warranties to address any verifiable concerns with your vehicle. If you experience any additional concerns with your vehicle, please contact an authorized Audi dealership to schedule a service appointment. Should there be additional information regarding your vehicle's service history that you would like us to consider, please contact Customer Resolution & Retention at ###-###-#### or [redacted].com.
Sincerely,
Customer Resolution & Retention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: This is the same exact response I got the first time, same date and everything. I requested help and assistance with this issue as this is a major safety issue and I am not pleased with the coy response. Please re-review, I will not cancel this request or accept insufficient responses. The cost of this repair is beyond unacceptable and I will continue to be a thorn in your side (unacceptable) until something compromisable is resolved
Regards,
[redacted]

Hello,
Volkswagen of America has been working with directly to the customer to resolve the concerns.
Thanks,
Kimberly...

L[redacted]
Customer Resolution and
Retention
Arbitration  Specialist
Volkswagen Group of America,
Inc.
[redacted], Mail Stop **
Auburn Hills, MI  [redacted]
Ph. ###-###-####
Fax ###-###-####
Email to: [redacted]@vw.com

Dear Ms. [redacted]:
 
This is in response to the complaint that was filed with the Revdex.com on 8/1/16.  First of all, I  would also like to send our sincerest apologies for your experience with the Customer CARE Center.
I apologize for the delayed...

response, as I was researching the gift card you were promised.  I was able to find out that the gift card was mailed on 8/2/16 and the $500.00 funds have been spent in full.   
Thank you for allowing us the opportunity to respond to your concern, as we value you as a Volkswagen owner.
 
Sincerely,
Laura S.
Customer Resolution and Retention
Arbitration  Specialist
 
Volkswagen Group of America, Inc.
Ph. ###-###-####
Fax ###-###-####
mailto: [redacted]
 
Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed.  If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message

Dear Revdex.com:
In response to [redacted]'s complaint regarding his 2012 [redacted] we did want to let [redacted] know that a response has already been given to him by our Customer Care Center. From the complaint it looks like the dealer is willing to provide some assistance to the customer as the...

vehicle was purchased well outside of any applicable warranty VW would not be able to further assist with the repairs. We do encourage [redacted] to visit the dealer if they are willing to assist him since he did purchase the vehicle from the dealer.Sincerely, Adrian G
Customer Resolution and Retention Senior Specialist

This is in response to the claim submitted by Mrs. [redacted] regarding her 2014 [redacted]. At this point there has been l repair and as the customer states the vehicle currently has no issues. If Volkswagen was aware of a specific issue affecting our vehicles to the point where a recall was needed...

Volkswagen would do so prodciively. The customer does still have a significant amount of warranty left on her vehicle and we would not be able to offer an extended warranty due to 1 repair. If Mrs. [redacted] has future warrantable repairs she is more than welcome to fake the vehicle to any of our certified Volkswagen dealers for repairs.Sincerely,
Adrian G[redacted]Customer Resolution and Retention Senior SpecialistDas Auto.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:This is unacceptable. Can they provide a technical reason why this feature cannot be activated? There are many videos on [redacted] that show people ave activated this feature on the same model that I have. The only change is to a code number. 
See documentation here: [redacted]
I would like a technical explanation of why this cannot be done. What errors will it cause? Why would it work in some countries and not others? That makes no sense. Especially why would VW dumb-down one of it's larger markets like the US? There are reports of VW technicians enabling this for customers. 
Regards,
[redacted]

January 27, 2015
In regards to the case for [redacted] Audi does not know where the email originated from as it was not from our company. If the customer believes her email to have been www.audi.com compromised we would encourage her to contact her internet provider and have...

them work with her to look further into the Issue. Again, as we do not know where the email originated from we would encourage her to work with her provider to help her look into this issue further.Sincerely,
Adrian G.
Customer Resolution & Retention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Mr. or Mrs Adrian G[redacted] is trying to place a mileage on my car on when it should be repaired. If you look at the mileage when I brought it in , they did not say it had to many miles we cannot repair it then so that argument of to many miles should be struck from the record. My car was brought in for repair in May, the car is not overheating now but the temperature gauge is not working properly which is what I told them when I brought it in because it was not working it caused my car to overheat. I have almost gone through the entire Winter with no heat, if taken to court I will sue for pain and suffering as well. My kids should not have to suffer because of someone else mistakes. We cannot continue to let these dealerships take our money when there is a repair to be done but when it is determined  that the repair was not done correctly they begin to say its to many miles on the car to make any repairs. Again that sounds like an very arrogant and ignorant statement. If I choose to drive my car for a million miles that my choice and noone else. I brought the car in for repair with over 200,000 thousand miles and paid over 1300.00 to have it repaired and really don't know if anything was repaired because my gauge is still not working properly, but noone refused to do the work. This is an unacceptable response from VW. It appears they have a problem in paying their claims, even the claims from the sunroof leaks we are still waiting on those claims to be paid. Bottom line they seem to find any and every way not to pay for things that they have messed up or didn't do. Again I bought this car brand new and will drive it as long as I want so please don't tell me I can't get it repaired when I need to, just fixed what you didn't repair.
Regards,
[redacted]