Volkswagen Group of America, Inc

Laura S.Name SpecialistTitle Customer Resolution & RetentionDepartment ###-###-####, ext***Phone Revdex.com Case: *** ###-###-####Fax RE: Volkswagen *** ***@vwgoa.comE-Mail Case:***-***-***VIN: *** January 18, 2017DateDear *** ***:This will acknowledge receipt and response to the Revdex.com complaint that was filed on 1/9/regarding your Volkswagen ***We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, Volkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all casesVolkswagen will continue to work within the terms of any applicable warranties to address any verifiable concerns.We suggest you continue working with Customer CARE, as they have the ability to verify all available resources are being utilized to address your concerns.Sincerely,Laura SCustomer Resolution & RetentionVolkswagen of America, IncCustomer CARE Hamlin RdAuburn Hills, MI Phone +* *** *** *** Fax +* *** *** *** www.vw.com

RE: Volkswagen *** ***.*** s ::s:Case: *** *** * ***WN: *** *** May 5, 2017Dear *** ***:This will acknowledge receipt and response to your Revdex.com correspondence dated Af26, regarding your Volkswagen ***We sincerely apologize for any
service-related difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle's age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, Volkswagen of America, Inc("Volkswagen"), an organizational unit of Volkswagen Group of America, Inchas determined that the situation does not merit a settlement offerThis case has been reviewed by multiple departments within the organization.Please be assured that Volkswagen takes a broad and liberal view when helping ownersto be satisfied with their Volkswagen driving experience but we are not able to assist in all cases.Sincerely,Ryan H

This is a mistake that you need to take responsibility for and not sweep it under the rugYour agents were poorly trained in this matter, you also had issues with the online signing up, I have had no fault in this , one of my friends had the exact same issue as mine but his representative managed to correct itI can get a statement from him Please act as a professional .Sincerely, ***
Complaint: ***
I am rejecting this response because:Regards,
*** ***

Dear ***:This will acknowledge receipt and response to your correspondence dated 8/18/regarding your Volkswagen ***We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle's age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, Volkswagen of America, Inc(“Volkswagen"), an organizational Unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all cases.Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concernsIf you are still experiencing concerns with the vehicle, please contact an authorized Volkswagen dealership to schedule a service appointment.Sincerely, Kim L*** Customer Resolution and Retention

Complaint: ***
I am rejecting this response because: my husband was there yesterday and they were too busy yet again. So it’s YOUR job to get your businesses to make time for the customer because I’m not their boss - just a customer
I can’t make them do anything They are also paying off the wrong bank on tradeThese are not my issues / you’re the one that needs to make sure they can make the time to show us how to use it and That they payoff *** *** ** right now they’re trying to pay ** ***
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I have faxed times in the last days the front and back of the Ohio Title that has been requested of my motherAs of today, April 27, the portal states it is still waiting on the fax to come inMy mother has also mailed the Ohio Title twice and the second time sent in certified mailed on Feb15, and the court settlement group signed for the document on Feb17, She called the court settlement group on March 17, and they stated "call back next week was not in portal yet" -- but he stated it had been received and in her file on Feb22, 2017.
Regards,
*** *** ***

This will acknowledge receipt and response to your Revdex.com correspondence dated 1/19/2018, regarding your Audi AWe sincerely apologize for any difficulties you may have experienced with Audi *** and the Audi Care Plan.After reviewing your case, I certainly understand your frustrations and I
apologize for your dissatisfactionUnfortunately, while I am able to document a compliant here at Audi of America, we are unable to speak on behalf of the Audi dealershipEach Audi dealership is owned and operated independently of Audi of America.We recommend that you continue to speak with Audi *** in order to negotiate the terms of the Audi Care PlanUltimately, if the contract expired on 11/30/2017, Audi of America is unable to intervene.Please be assured that Audi takes a broad and liberal view when helping owners to be satisfied with their Audi driving experience, but we are not able to assist in all casesI understand that this is not the response you were looking for, however we appreciate the opportunity to reply.Sincerely,Audi of America, Inc.Ryan H.Customer Resolution & Retention

*** ***:We have been in contact with Audi Valencia to review the new repair history and were advised you traded this vehicle in for a new Audi **. If this is incorrect, please let us know and we will continue to look into your request.Sincerely,Laura S.Customer Resolution & Retention

*** ***I apologize for the oversight. When the dealership did a GFF reading, it recorded the measurement in kilometers, rather than mileage. The vehicle had over 123,miles in July 2016. As it fell outside the warranty extension parameters when brought to an authorized Volkswagen dealership, we are unable to offer financial assistance. Thank you, Laura S.Customer Resolution and RetentionArbitration Specialist Volkswagen Group of America, Inc.Ph###-###-####Fax ###-###-####mailto: ***@vwgoa.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed. If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message

Volkswagen *** Hybrid ***@vwgoa.comE-Mail Case: *** / *** VIN: *** May 3, 2017DateDear *** ***This will acknowledge receipt and response to your Revdex.com correspondence dated 5/3/2017, regarding your Volkswagen *** HybridWe sincerely apologize for any
service-related difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, Volkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.This case has been reviewed by multiple departments and the decision remains the sameDue to the vehicle being outside of the Powertrain Limited Warranty (years or 60k miles, whichever occurs first), Volkswagen of America would not be able to assist with the repair for your *** HybridShould a recall be issued in the future, you will be notified at that timeI understand this was not the outcome you were hoping for, but we appreciate the opportunity to respond.Sincerely,Ryan H

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
They said they reviewed my complaint then sent me the attached letterWhy then is the attached letter a duplicate of the one that already sent me, including the date? My complaint is dated 2/9/The letter is dated 12/3/I do not feel like they actually reviewed this complaintMoreover, there are persisting issues with the sound system that I have tried to have fixed since they sent me this letter back in December that have not been fixed. I love Audi, but my particular vehicle is a lemonThe definition of a lemon is a vehicle that does not match or perform up to the listed specificationsThis vehicle fails that in two regardsEmissions and luxury quality re: the sound system being unlistenable.
Regards,
*** ***

May 1, 2017*** *** *** *** *** **Apt *** Naperville, IL ***RE: Volkswagen *** Case: *** / *** VIN: ***Dear *** ***:Thank you for contacting Volkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc.,
regarding your vehicleYour Revdex.com correspondence dated 4/28/has been escalated to the Customer Resolution & Retention Team for further analysisWe regret that you have concerns that have led you to engage with our team, but we assure you that your request will receive our thorough and detailed attention.I followed up with the *** Settlement Program department to get an update on your *** case # ***The lien holder check was issued to the financial institution on 4/27/17; *** tracking number *** *** ***Any additional payments that you have made since the buyback appointment are reimbursed by the financial institutionOn behalf of Volkswagen of America, I apologize for any frustration and inconvenience you have experienced.Volkswagen values you as a customerThe trust of our customers and the public is and will continue to be our most important assetWe at the Volkswagen Group will do our best to justify the trust that so many people have placed in us.Best Regards,Ryan H

March 23, Volkswagen Group of America*** *** *** *** MI *** *** *** *** Telephone *** ***
*** ** *** *** Fax +*** *** Martinsburg, WV, ***RE: Volkswagen Golf Case: ***VIN: *** Revdex.com Case: ***Dear ***
***Thank you for contacting Volkswagen of America, Inc("Volkswagen"), an organizational unit of Volkswagen Group of America, Inc., regarding your vehicleYour request to unlock your Chase account has been escalated to the Customer Resolution & Retention Team for further assistanceWe regret that you have Concerns that have led you to engage with our team, but assure you that your request will receive our thorough and detailed attention.I went ahead and reached out to the TDI department that is handling this processAs of the date of this letter, I have been informed that your Chase account has now been unlockedOnce again, weapologize that it reached this point.To speak to someone concerning the TD Settlement Program, please call the Customer Support Team at 844-98-CLAIM ***), as this is the team that was created to handle the TDI Class Action Settlement process and they have access to the information relating to the program.Volkswagen values you as a customerThe trust of our Customers and the public is and will continue tobe our most important assetWe at the Volkswagen Group will do our best to justify the trust that so many people have placed in us.Best Regards,Ryan H

** ***:Volkswagen apologizes that you are dissatisfied with our response. As the Roadside Assistance Owner's Guide states, the maximum reimbursable amount is $150.00. We are mailing you a check for the maximum amount and are unable to provide additional reimbursement. The check is being sent to the following address:*** *** *** *** ** *** *
Canton, MI ***Regards,
Laura S
Customer
Resolution and Retention
Arbitration
Specialist

Please see response from May 2014!

Dear Ms***: We apologize you are disappointed with our previous response. The dealership is your point of contact since they performed the inspection. The dealership reports the inspection information to Volkswagen Creditand then they bill accordingly. As such, we recommend working with the dealership directly to attempt to resolve your concerns. Regards,
Laura S
Customer Resolution and Retention
Arbitration Specialist
Volkswagen Group of America, Inc
Ph###-###-####
Fax ###-###-####
mailto: ***
Confidentiality Notice: This
message (including any attachments) is intended exclusively for the individual
or entity to which it is addressed. If you are not the named addressee,
you are not authorized to read, print, retain, copy or disseminate this message
or any part of it If you have received this message in error, please
notify the sender immediately by e-mail and delete all copies of the message

This will acknowledge receipt and response to your correspondence dated 11/15/regarding your Volkswagen ***We sincerely apologize for any service- related difficulties you may have experienced with your vehicleEach customer situation is evaluated on an individual basis with
consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, Volkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offerPlease be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all casesAlthough we could not provide a favorable decision, we appreciate you giving us the opportunity to respond.Sincerely,
Laura SCustomer Resolution & Retention

December 10, After reviewing with the dealer, *** *** ***, it has come to our attention that the dealer has *** *** resolved this matter with the customerThey have reached an agreement and the customer is now in a *** ** purchased from the dealerWe do, however,
apologize about any inconvenience that the *** may have experienced due to any workmanship issue that the dealer may have causedAlthough, we are pleased that both parties have come to an agreement and the customershave decided to stay with the *** brand.Sincerely,Adrian GCustomer Resolution & Retention

This will acknowledge receipt and response to the Revdex.com complaintdated July 2, regarding your vehicleWe sincerely apologize for any servicerelated difficulties you may have experienced with the vehicle.We have thoroughly reviewed the service history of your vehicle
Volkswagen of America, Inc("Volkswagen"), an organizational unit of Volkswagen Group of America, Inc., has determined that the history does not merit a settlement offer as a result of the recent news regarding the *** Airbag Recall.The trust of our customers and the public is our most important assetPlease know that we are working closely with the manufacturer to secure the necessary parts, tools and defining the procedure(s) to rectify this issueAs these items become available, you will be notified to bring your vehicle in for service to complete the recallAdditional information regarding this matter can be found at http://www.safercar.gov.We will continue to work within the terms of any applicable manufacturer's warranties to address any verifiable concerns with your vehicleIf you should experience any additional concerns with your vehicle, please contact an authorized Volkswagen dealership to schedule a service appointmentShould there be additional information regarding your vehicle's service history that you would like us to consider, please contact Customer Resolution & Retention at (844) 862-(ext43498) or [email protected],

Complaint: ***
I am rejecting this response because:From: *** ***Date: Sun, Oct 23, at 6:PMSubject: Re: ***To: *** *** This is copy of my last email Audi of AmericaThank you very much for your undivided attention on this matterI perfectly understand your answer to my request, but I just want to clear out one doubtMy request was based on Class Notice Case *** United States District Court For The Central District of California Settlement Class Resolution and not on a voluntary service, due to a class demandArticle of this document states that " Any current owner or lesse od a Settlement Class Vehicle that did not previously receive a Service Adjustment, and who submits documentary proof of compliance with oil and oil filter maintenance requirements and schedule set forth in his/her vehicle's Warranty and Maintenance Booklet and Owner's Manual may have the Service Adjustment performed on his/her Settlement Class Vehicle, free of charge, by an authorized Audi Dealer".I would appreciate your answer my doubt.Sincerely*** ***