Volkswagen Group of America, Inc

Volkswagen Group of America, Inc.Ph. ###-###-####Fax ###-###-####mailto: [redacted]@vwgoa.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed.  If you are not the named addressee, you are not...

authorized to read, print, retain, copy or disseminate this message or any part of it.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.  This will acknowledge receipt and response to the Revdex.com complaint that was filed on 9/19/16 regarding Audi Connect in your vehicle.Please accept our sincere apology that the Audi Customer Experience Center has fallen short of your expectations regarding the treatment you received. We have thoroughly reviewed the data usage of Audi Connect for your vehicle. The Product Support Subject Matter Expert was involved, as well as Audi Connect regarding your data usage and found the usage within manufacturer specifications and found no defect within your vehicle is present.Your vehicle uses our MBB server in Germany for Audi connect. Because of this, every time the car is turned on, it will make a connection to this server to check for license changes, new map updates and also to log into the myAudi server.If you do not want the car to consume data then you may disengage the SIM card from the MMI in the glovebox (SIM card can stay in the slot, however disengage it from the lock) or disable the data module in the MMI using Telephone>>Settings>>Data Connection>>Turn off Data module (it's the last item at the bottom, so you would need to scroll all the way down).Please keep in mind, when you start your vehicle and Audi Connect logs into the server in Germany, there is a time difference of 9 hours between Germany and Washington, so it may appear as a different date on your usage statement; hence appearing as there could be a discrepancy when there actually is not.Audi will continue to work within the terms of any applicable warranties to address any verifiable concerns.

This will acknowledge receipt and response to the Revdex.com complaint dated August 1, 2016 regarding your vehicle. We sincerely apologize for any service-related difficulties you may have experienced with the vehicle.We have thoroughly reviewed the service history of your vehicle....

Volkswagen of America, Inc. ("Volkswagen"), an organizational unit of Volkswagen Group of America, Inc., has determined that the history does not merit a settlement offer as a result of the recent news regarding the [redacted] Airbag Recall.The trust of our customers and the public is our most important asset. While the repair history of your vehicle does not meet state or federal requirements for a repurchase or replacement, please know that we are working closely with the manufacturer to secure the necessary parts, tools and defining the procedure(s) to rectify this issue. As these items become available, you will be notified to bring your vehicle in for service to complete the recall. Additional information may be found at www.safercar.gov.We will continue to work within the terms of any applicable manufacturer's warranties to address any verifiable concerns with your vehicle. If you should experience any additional concerns with your vehicle, please contact an authorized Volkswagen dealership to schedule a service appointment. Should there be additional information regarding your vehicle's service history that you would like us to consider, please contact Customer Resolution & Retention at ###-###-#### (ext. [redacted]) or [redacted]@vwgoa.com.

Dear [redacted], This will acknowledge receipt and response to your correspondence dated 5/27/16 regarding your vehicle. We sincerely apologize for any service-related difficulties you may have experienced with the vehicle. We have thoroughly reviewed the service history of your vehicle....

Unfortunately, Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the history does not merit a settlement offer.Regards,Laura S. Customer Resolution and Retention Arbitration  Specialist Volkswagen Group of America, Inc. Ph. ###-###-#### Fax ###-###-#### mailto: [redacted].com   Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed.  If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message

From: [redacted]<[redacted].com>Date: Thu, Mar 2, 2017 at 1:07 PMSubject: Fw:Complaint #[redacted] You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].I started a new claim with your organization because I didn't think it was possible to reopen a case; my sincere apologies.I started a new claim because there hasn't been any resolve.  Volkswagen purposely takes a long time to come up with some kind of answer that there is an expiration with you guys.  Whether or not the experience was negative or positive, I had the intention of following up for the sake of other consumers.Since my first claim, I've been to the dealership 4 more times.  The resolve was to add more insulation to my car to be a buffer to not overheat the infotainment system.  I will admit that it takes longer before it shuts off, but when it does, it worse than what it was prior to them "fixing" it.  I sent a video to Laura S. from the reply of my Revdex.com claim and she took 10 days to tell me to go back to the dealership to get it fixed.  They aren't trying to work with me.  If I need to make a claim with the dealership, I can for them as well. -[redacted]

March 21, 2017 Wolkswagen Group of America[redacted], Auburn Hills, MI [redacted] Telephone [redacted] Fax +[redacted]Clifton NJ, [redacted]RE: 2006 Volkswagen [redacted] Case:[redacted]VIN: [redacted] Revdex.com Case: [redacted]Dear [redacted]On...

behalf of Volkswagen of America, Inc., ("Volkswagen") an organizational unit of Volkswagen Group of America, Inc., this letter will acknowledge receipt and response to your Revdex.com correspondence dated March 17, 2017. We apologize about your dissatisfaction with the TDI Goodwill Package.Unfortunately, there was a deadline of April 30, 2016 for affected owners to register by. Please see the press release that Volkswagen Group of America sent out:We're Working to Make Things Right.On September 18, 2015, the Environmental Protection Agency and California Air Resources Board notified Volkswagen that certain 2.0L 4-cylinder TDI vehicles do not comply with applicable emissions regulations.Over the past several weeks, we've apologized to our loyal customers about the 2.0L TDI emissions issue. As we work tirelessly to develop a remedy, we ask for your continued patience.In the meantime, we're providing affected 2.0L TDI(8) owners with a $500 Volkswagen Prepaid [redacted](E) Loyalty Card, a $500 Volkswagen Dealership Card, and no-charge 24-hour Roadside Assistance for three years. We sincerely hope you see this as a first step toward restoring your invaluable trust.Find out if your vehicle is affected by the 2.0L TDI emissions issue and whether you are eligible to receive theGoodwill Package.Please note that VW [redacted] TD models are not included in this program.*Restrictions apply. Goodwill Package available only to registered owners or lessees as of November 8, 2015 of affected 2.0L TDI vehicles who can provide VIN and other requested verification data. Limit one per affected vehicle as confirmed by unique VIN; cards may not be transferred or sold. Affected owners must register for the Goodwill Package by April 30, 2016 and comply with all Program Rules, including activating at participating dealership within one year of issuance. Volkswagen Prepaid [redacted] Loyalty Cards are issued by [redacted](E), Member FDIC, pursuant to a license from [redacted] U.S.A. Inc. This card can be used anywhere [redacted] debit cards are accepted. Dealership card can only be used at participating Volkswagen of America dealerships. Both cards expire one year after date of issuance upon registration for the Goodwill Package.VOLKSWAGENVoid where prohibited and outside U.S. and Puerto Rico. See vwdieselinfo.com or call ###-###-#### for important eligibility, registration, activation, and other Program Rules.Please note that the offer of the TD Goodwill Package was sent out through numerous outlets. The TD Goodwill Package offer was delivered to each customer's address; the same way any campaign information or warranty extension information is sent out. Also, this TDI Goodwill Package was delivered through various media outlets. Additional information can be found at http://wwgoodwillpackage.com/.Best Regards, Ryan H

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello, Mr. [redacted]'s attorney has made contact  with Volkswagen.  We will work with his attorney moving forward to come up with an amicable resolution. Thanks!
Laura S.
Customer Resolution and Retention
Arbitration  Specialist
Volkswagen Group of America,...

Inc.
Ph. ###-###-####
Fax ###-###-####
mailto: [redacted]
Confidentiality Notice: This
message (including any attachments) is intended exclusively for the individual
or entity to which it is addressed.  If you are not the named addressee,
you are not authorized to read, print, retain, copy or disseminate this message
or any part of it.  If you have received this message in error, please
notify the sender immediately by e-mail and delete all copies of the message.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Class Action lawsuits were filed on behalf of all VW owners that suffered due to hiding a known defect of the timing chain tensioner knowingly by Unethical VW company , will let the judge decide then.
Regards,
[redacted]

Dear [redacted]:
This
will acknowledge receipt and response to your correspondence dated 5/16/16 regarding your 2011 [redacted]. We sincerely apologize for any service-related
difficulties you may have experienced with your vehicle.
Unfortunately, Volkswagen of America, Inc. (“Volkswagen”),...

an organizational
unit of Volkswagen Group of America, Inc., has determined that the history does
not merit a settlement offer.
Sincerely, Laura S.Customer Resolution and RetentionArbitration  Specialist Volkswagen Group of America, Inc.Ph. ###-###-####Fax ###-###-####mailto: [redacted]@vwgoa.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed.  If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.

RE: 2016 Volkswagen [redacted]@wwgoa.com Case: [redacted] - [redacted]WN: WWW [redacted] April 13, 2017Dear [redacted]:This will acknowledge receipt and response to your Revdex.com correspondence dated March 31, 2017 regarding your 2016 Volkswagen [redacted]. We sincerely apologize for any...

servicerelated difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle's age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutes. Taking this information into consideration, Volkswagen of America, Inc. ("Volkswagen"), an organizational unit of Volkswagen Group of America, Inc. has determined that the situation does not merit a settlement offer.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are notable to assist in all cases.Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concerns. If you are still experiencing concerns with the vehicle, please contact an authorized Volkswagen dealership to schedule a service appointment.Sincerely,Ryan H.

2003 Volkswagen [redacted]
E-Mail Case: [redacted] / [redacted] VIN: [redacted] May 9, 2017DateDear [redacted]:This will acknowledge receipt and response to your Revdex.com correspondence dated 5/8/2017 regarding your 2003 Volkswagen [redacted]. We apologize that our decision was not what you were hoping for.The position of Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., remains that we will be unable to meet your request.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all cases. We appreciate the opportunity to reply.Sincerely,Ryan H.

July 13, 2015Dear Revdex.com;This is in regards to the Revdex.com complaint that was submitted on 07/06/2015. We are in the process of working the customer to come to an amicable resolution. We have sent him the attached letter in hopes of gathering further information before making a decision. Please let me know...

if there is any further information that you would like.Sincerely,Adrian G.Customer Resolution and Retention Senior Specialist

Complaint: [redacted]
I am rejecting this response because: No resolution by VW of America has been offered.  I believe VW of America is reviewing the official repair documents that they requested in order to determine their resolution response.
Regards,
Daryl C[redacted]

Dear [redacted]:This is in response to the complaint filed with the Revdex.com 5/29/16.  We apologize for an inconvenience you may have experienced.As  you have not identified a manufacturer shortcoming with a vehicle, we are unable to provide assistance.As dealerships are...

independently owned and operated, you are encouraged to speak with the dealership directly regarding your sales negotiation and credit reporting concerns.Regards,
Laura S.
Customer Resolution and Retention
Arbitration  Specialist
Volkswagen Group of America, Inc.
Ph. ###-###-####
Fax ###-###-####
mailto: [redacted]@vwgoa.com
Confidentiality Notice: This
message (including any attachments) is intended exclusively for the individual
or entity to which it is addressed.  If you are not the named addressee,
you are not authorized to read, print, retain, copy or disseminate this message
or any part of it.  If you have received this message in error, please
notify the sender immediately by e-mail and delete all copies of the message.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:25% is not enough given that the car was FALSELY sold to me as not under warranty even though it was still in that 80,000 mile range. They also failed to mention that it had 2 tests done on it previously. I feel this warrants a 50% cost coverage from Audi.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:This is just a form letter response. Volkswagen has yet to show me in any way how they care about customers. Volkswagen remains silent, and refuses to help its customers. I am now stuck with a worthless car, and Volkswagen apparently chooses to do nothing about it. 
Regards,
[redacted]

Dear [redacted]:
We apologize you are dissatisfied with our response to your RevDex.com complaint.  In the
original complaint, it stated you were looking for information as to when your offer
would be complete.  As such, you were
referred to the TDI Settlement Team, as they have access to your claim.  I have documented your concerns relating to
the time the settlement is taking, along with the treatment that was received
by the agents that you have spoken with.   These complaints are reviewed and analyzed
internally within Volkswagen Group of America. 
Please accept our sincere apologies for the treatment you have received.
Sincerely,
Laura S.
Customer Resolution & Retention
Arbitration Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is a step in the right direction, finally.  Now the claim account is sitting in a Review status, waiting on VW.  Once VW has sent me the necessary paperwork to finalize the claim and handle the car, I'll be more than happy to close this complaint.  I really appreciate the Revdex.com's help with this matter.  I was getting no where before this.
Regards,
[redacted]

Dear [redacted], We have received the complaint filed with the Revdex.com regarding your vehicle. Your request for the repurchase of your vehicle as a result of the news regarding emissions on affected TDI vehiclesis being reviewed by our Customer Resolution and Retention Team for further...

analysis. We regret that you have concerns that have led you to engage the Revdex.com, but assure you that your request will receive our thorough and detailed attention. Volkswagen of America values you as a customer. The trust of our customers and the public is and continues to be our most important asset. We at the Volkswagen Group will do our best to justify the trust that so many people have placed in us.   Please note that on September 18, 2015 the United States Environmental Protection Agency (EPA) issued a press release stating "Car owners should know that although these vehicles have emissions exceeding standards, these violations do not present a safety hazard and the cars remain legal to drive and resell. " Volkswagen of America Inc. will follow up with the Revdex.com once our evaluation is complete.  In the event that the evaluation is delayed for any reason, please know that we will contact you to keep you informed. Best Regards, Customer Resolution and RetentionKimberly L[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Rodent chewing normal plastic covering wire may or may not be under the manufacturer Volkswagen waranty unless volkswagen decide for cost reasons or to get environment and sustainability subsides from the government to use soy bean based plastic or coating to cover the wires in their cars without any disclaimer or any kind of warning when they sales or lease their vehicle. They should pick the tab and shut up.Like thousand of people I was not warned and I will let the world know starting with the Revdex.com of course but then I will dedicate 3 to 5 interns of my internet marketing firm to let the world know how VW take care of its customers as it is a shame (The harness replacement is over $6,500.00 and 3 weeks rental for repairs)I will also ask my friends from [redacted] to help me in the endeavour as they did pickup a part of the tab.
Regards,
[redacted]www.[redacted].**