Volkswagen Group of America, Inc

This will acknowledge receipt and response to your correspondence dated 11/15/16 regarding your 2005 Volkswagen [redacted]. We sincerely apologize for any service- related difficulties you may have experienced with your vehicle. Each customer situation is evaluated on an individual basis with...

consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutes. Taking this information into consideration, Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer. Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all cases. Although we could not provide a favorable decision, we appreciate you giving us the opportunity to respond.Sincerely,Laura S. Customer Resolution & Retention

Brenda: Please provide the customer with our response in the attached letter. Thanks! Laura S.Customer Resolution and RetentionArbitration  Specialist Volkswagen Group of America, Inc.Ph. (844) 862-8942 ext. 43498Fax 248-754-6350mailto: [email protected] Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed.  If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.  This will acknowledge receipt and response to the Revdex.com complaint that was filed on 8/22/16 regarding your vehicle. We sincerely apologize for any service-related difficulties your client may have experienced with thevehicle.We have thoroughly reviewed the service history of your vehicle. Unfortunately, Volkswagen of America, Inc. ("Volkswagen"), an organizational unit of Volkswagen Group of America, Inc., has determined that the history does not merit a settlement offer.Although we were not able to provide a favorable response, we appreciate you allowingus the opportunity to respond.

Hello [redacted],Audi appreciates your loyalty to our brand and apologizes that we are not able to assist with activation of the goodwill gesture due to the vehicle no longer being registered in your name. I understand this is frustrating and we appreciate your patience with our company as we...

work with our team to regain our customers trust.Thanks,Kim L.Customer Resolution and Retention.

Dear [redacted]:
This is in response to the RevDex.com complaint submitted on 2/27/17 relating to the TDI Class Action
Settlement Program.  For information relating to the TDI Settlement
Program, please visit the website VWCourtSettlement.com
, as it has the most...

up-to-date information.  To speak to someone
concerning the TDI Settlement Program, we must refer you to the Customer
Support Team at 844-98-CLAIM (844-982-5246), as this is the team that was
created to handle the TDI Class Action Settlement process and
they have access to the information relating to the program.  We apologize we could not be of more
assistance; however we do appreciate the opportunity to respond.
Sincerely,
Laura S.
Customer Resolution & Retention Arbitration
Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:This does not satisfy my complaint.  My complaint is specifically about how I have been treated by the TDI specialists handling claims!  I am not going to just call them to talk about it!  I have asked to file formal complaints through VW and told no.  The court agreed upon timeline for my claim has not been met and the representatives at Customer Support Team at 844-98-CLAIM will do nothing about it.  telling me to call them to  speak to someone concerning the TDI Settlement Program is not a sufficient solution to my complaint because I have done that over and over and they do nothing and treat me horribly in addition.  Regards,
[redacted]

March 17, 2017 Volkswagen Group of America3800 Hamlin Rd, Auburn Hills, MI 48326[redacted] Telephone [redacted] Fax +[redacted]Fogelsville, PA. [redacted]RE: 2013 Volkswagen [redacted] Case: [redacted] VIN: [redacted] Revdex.com Case : [redacted]Dear [redacted]...

[redacted]:This is in response to the Revdex.com complaint submitted on 3/8/17 relating to the TD Class Action Settlement Program. On behalf of Volkswagen Group of America, I would like to apologize for your dissatisfaction with the TD Settlement Program. I have personally looked into this case and have contacted the right individuals within the TD Settlement Program. This case has been escalated and is actively being worked on.A check was sent to the wrong address for the lien holder. The TD Settlement team is working on voiding that check and re-issuing a new check to the correct address.To speak to someone concerning the TD Settlement Program, or to get updates on your claim, please contact the Customer Support Team at 844-98-CLAIM (###-###-####). This is the team that was created to handle the TDI Class Action Settlement process and they have access to the information relating to the program. Once again, we apologize for the delay in your bank obtaining the check.Best Regards,Ryan H.

February 16, 2017Dear [redacted]:This is in response to the Revdex.com complaint we received on 2/13/17 relating to the TDI Class Action Settlement Program. For information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com , as it has the most...

up-to-date information. To speak to someone concerning the TDI Settlement Program, we must refer you to the Customer Support Team at 844-98-CLAIM (844-982-5246), as this is the team that was created to handle the TDI process and they have access to the information relating to the TDI Settlement program.Sincerely,Laura S.Customer Resolution & RetentionArbitration Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The lemon law states that I am legally entitled to more money than the "fair trade offer" [redacted] VW has offered me and that includes the 250$ VWoA was willing to chip in. Mind you that this value still falls well under the [redacted] Blue Book value of Trade-in on my vehicle which is around $18,000 and [redacted] only offered me $17,250. Since purchasing my vehicle brand new I had every intention of keeping it nice and hanging on to it for as long as the lifespan of the car. Given my experiences with the TWO brand new VW's I have bought in the past I regret to inform you that your trade in assistance would not even be close to something I would consider. Also both dealerships in my area have been dishonest with me and the truth has always come out after weeks of incomprehensible amounts of poor customer service experiences from every party involved. At this point I have wasted so much of my time, money, and energy that I am not willing to settle for anything less than a manufacture buy back of my vehicle. Every other option is off the table and I have loosely talked to an attorney that I am currently in the process of sharing my receipt, and all of my repair orders. I am truly saddened by the lack of support I have received by VWoA when it comes to trying to get my vehicle repaired.  I currently have four work orders that state that numerous components in both of my rear doors were deformed, defective, improperly installed, and several other excuses why my doors are leaking. [redacted] VW resorted to using some sort of slimy sealant to get my door temporarily sealed up to get me to go away and after questioning the decision to not use a MANUFACTURER part to fix my leaks I was told that they no longer wanted to work with me. It's not fair that I have to get rid of my vehicle because I can't stand having water leaking into my interior. My vehicle before this incident was invaluable to me because of the condition I have kept it in is immaculate. It bothers me that it had to be dissected and ripped apart an unreasonable amount of times to correct a problem I have had for months. I am reluctant to have to drive my car 100 miles away to have it serviced by another VWoA recommended dealership. I am done working with VWoA directly as I am confident they will refuse to do the right thing unless they are required to by law. Thank you for your time.
Regards,
[redacted]

Dear [redacted]:This is in response to the Revdex.com complaint we received on 2/21/17 relating to the TDI Class Action Settlement Program. For information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com , as it has the most up-to-date information....

To speak to someone concerning the TDI Settlement Program, we must refer you to the Customer Support Team at 844-98-CLAIM (844-982-5246), as this is the team that was created to handle the TDI Class Action Settlement process and they have access to the information relating to the program. Sincerely, Laura S.Customer Resolution & Retention Arbitration Specialist Tell us why here...

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Audi is in fact offering an incentive, I find it odd that you do not have a copy of it. I have attached the program for your review. Why are [redacted] drivers lives more important than those of VW drivers? This program is only being offered to [redacted] owners whose vehicles have the Takata airbags, not just any [redacted] owner.
Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]This will acknowledge receipt and response to your Revdex.com correspondence dated 6/12/2017 regarding your [redacted] and your previous [redacted]...

vehicle. We sincerely apologize for any inconvenience you may have experienced with your vehicle.This case has been reviewed by multiple departments and the decision remains. [redacted] an organizational unit of [redacted], has determined that the situation does not merit a settlement offer.I noticed that you had a previous case with the [redacted] The [redacted] Customer Care Center offered you a $300.00 gift card due to your loyalty with the company. However, [redacted] is unable to compensate you for a repair that was done outside of your ownership. [redacted] is not in a position to make changes to an already agreed upon contract of sale between yourself and [redacted]Please be assured that [redacted] takes a broad and liberal view when helping owners to be satisfied with their [redacted] driving experience but we are not able to assist in all cases.Sincerely,Ryan H.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I purchased this car primarily for the online experience, ESPECIALLY THE [redacted] APP. My husband and I were shown the [redacted] app before we chose the car and we LOVED it! But for our car for some reason doesn't work! These days, many people including us select cars for the infotainment system. I would never have selected this car if I had known that the [redacted] app would not work. No way!Audi is offering NOTHING. That is not good enough. They need to fix the problem or replace the car or terminate the lease. Audi has had almost nine months to fix the problem without success, so presumably we can forget that option.If arbitration or mediation doesn't work, my husband who is an attorney will file a lawsuit in the Los Angeles Superior Court.Please note that I also filed the complaint with Revdex.com [redacted]. I'm not sure if I have two complaints pending.Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]:I apologize for the oversight.  When the dealership did a GFF reading, it recorded the measurement in kilometers, rather than mileage.  The vehicle had over 123,000 miles in July 2016.  As it fell outside the warranty extension parameters when brought to an authorized Volkswagen dealership, we are unable to offer financial assistance.Thank you, Laura S.Customer Resolution and RetentionArbitration  Specialist Volkswagen Group of America, Inc.Ph. ###-###-####Fax ###-###-####mailto: [redacted]@vwgoa.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed.  If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.

I faxed the attached letter on June 28, 2016, as this site was not allowing me to respond.  The customer responded with the VIN and the owner's name via email to me previously, which allowed me to research this claim.Thank
you for replying with the VIN for this claim, as it has allowed me to
gather details to provide a detailed explanation as to why
reimbursement was not approved under the Roadside Assistance program.

Per
the Roadside Assistance guidelines, the repair would need to be
covered under the New Vehicle Limited Warranty (3 years or 36,000
miles whichever occurs first). There were also meal and hotel
receipts and they are not reimbursable because the vehicle was
repaired the same day. Please see the guidelines per page 9 of the
24-Hour Roadside Assistance Owner’s Guide as listed below.Trip
Interruption Benefits and Information:If
your registered model (owned or leased) is disabled due to a
warrantable mechanical condition over 100 miles from your residence
address, and the repair is covered under your New Vehicle Limited
Warranty, you may be reimbursed for trip interruption expenses if
your vehicle cannot be made safely operable the same day.Unfortunately,
we are not able to offer assistance outside of the guidelines. We
appreciate you allowing us the opportunity to respond.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
My family’s health was put at risk due to Volkswagen’s lack of communication to the dealerships of the safety recall. Revdex.com needs to initiate a class action lawsuit for medical claims due to carbon monoxide poisoning.Second the dealership did not have the knowledge of what was wrong with the vehicle therefore they attempted to troubleshoot and fix issues which were not the cause of the gasoline odor.
Regards,
[redacted]

May 13, 2014
Dear Mr, Greqory:
Audi of America, Inc. (Audi) is in receipt of the claim dated May 5, 2014, submitted to the Revdex.com by **. [redacted] regarding the above-referenced 2007 Audi A4. Please note that this vw.audi.com vehicle is out of warranty as it had a Limited new vehicle warranty of 4 years or 50,000 miles whichever occurs first from an in-service date of January 30, 2007.In his complaint, **. [redacted] alleges a concern with oil consumption; however, no repair information pertaining to this vehicle was provided nor is available. If the customer is seeking assistance with repairs, as a goodwill gesture Audi is willing to review the customer's request. It is not an admission of liability or non-conformity under state or federal law. In order to further review any request for assistance, we would need a current repair order from an authorized Audi dealership detailing the concerns and estimate for repairs including a parts and labor breakdown.
Should you have any questions, please feel free to contact me directly. Once again, thank you for the opportunity to respond to [redacted]'s concerns.Sincerely,

On November 11, 2012, I bought a 'Certified Pre-Owned' 2009 VW [redacted] from [redacted] VW. After two years and driving fifty thousand miles, the engine has now seized due to a slow and unidentified leak from the rear main seal valve. I always maintained this vehicle,and two weeks prior to the engine...

seizing I had had my oil changed at National Tire & Battery in Danvers, Massachusetts. There was no indication that my car had been losing oil prior to this. This engine repair/replacement will not be covered by my car insurance provider, as this has occurred because of a ‘mechanical issue’. I feel as if VW should be held accountable and stand behind their vehicles that they portray as a 'great car for students just getting out of college', especially ones like myself working two jobs, and paying back student loans, and now being responsible for an additional $8,000 cost. To resolve this problem, I would like Volkswagen to pay for the replacement of a new engine. Also I would like the incurred expenses since my engine seized to be covered as well.

Please allow this to serve as receipt to your Revdex.com correspondence dated 10/31/17. I apologize for the experience which resulted in this correspondence.  Volkswagen of America will have to refer you to Vokswagen Credit, Inc. as they are the correct department to discuss this dispute.Volkswagen of...

America and Volkswagen Credit, Inc. are affiliated, however we are separate entities.  I am unable to respond on behalf of Volkswagen Credit, Inc. I forwarded your Revdex.com correspondence to Volkswagen Credit,Inc. and requested that they review your case and respond accordingly.The phone number for Volkswagen Credit, Inc. is ###-###-####.  I understand this was not the response you were looking for, but we appreciate the opportunity to reply.Sincerely,Ryan H.Customer Resolution & Retention Arbitration Specialist

Dear [redacted]:This will acknowledge receipt and response to your Revdex.com correspondence dated 3/5/18, regarding your Audi Q5. We sincerely apologize for any difficulties you may have experienced with your vehicle.This case has been thoroughly reviewed within Audi of America. Each customer situation is...

evaluated on an individual basis with consideration given to many factors. Taking this information into consideration, Audi of America, Inc. (“Audi”), an organizational unit of Volkswagen Group of America, Inc., has determined that we are unable to provide any assistance.Please be assured that Audi takes a broad and liberal view when helping owners to be satisfied with their Audi driving experience but we are not able to assist in all cases. The safety system that you mention in your correspondence is only an assist system and does have limitations.Audi will continue to work within the terms of any applicable warranties to address any verifiable concerns. If you are still experiencing concerns with the vehicle, after Audi Brooklyn Service Center repairs the damage from the accident, please contact an authorized Audi dealership to schedule a service appointment. We understand that this is not the response you were hoping for, however, we appreciate the opportunity to respond.Sincerely,Audi of America, Inc.Ryan H.Customer Resolution & Retention