Volkswagen Group of America, Inc

Good
afternoon,
We
have reviewed this vehicle for any open recalls through the NHTSA 
website and found any.   I apologize, at this
time Volkswagen is unable to meet your request.  We will
continue to work under the terms...

of any applicable warranty. For your
convenience we have provided the link for your vehicle to reference the NHTSA
for yourself.
https://www.nhtsa.gov/recalls?vin=[redacted]#vin
Regards,
Elizabeth
E

Thank you for contacting Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., regarding your vehicle. This is in response to the Revdex.com complaint submitted on 4/13/17 relating to the TDI Class Action Settlement Program. This case...

has been escalated to the Customer Resolution & Retention Team for further analysis. We regret that you have concerns that have led you to engage with our team, but we assure you that your request will receive our thorough and detailed attention.We have reached out to the correct department to escalate this case. We have made sure that this case is being addressed. We apologize for any inconvenience you have experienced.For more information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com, as it has the most up-to-date information. To speak to someone concerning the TDI Settlement Program, we must refer you to the Customer Support Team at 844-98-CLAIM (844- 982-5246), as this is the team that was created to handle the TDI Class Action Settlement process and they have access to the information relating to the program.Volkswagen values you as a customer. The trust of our customers and the public is and will continue to be our most important asset. We at the Volkswagen Group will do our best to justify the trust that so many people have placed in us.Best Regards,Ryan H. Customer Resolution & Retention

May 22, 2017[redacted]
[redacted]
[redacted]On behalf of Volkswagen of America, Inc., (“Volkswagen”) an organizational unit of Volkswagen Group of America, Inc., this letter will acknowledge receipt and respond to your Revdex.com correspondence dated 5/16/2017.Once again, this case has been reviewed by multiple departments within the organization. We encourage you to continue working with the departments that you have already contacted, as they are in the best position to answer your questions. Please reference [redacted].As previously stated in the prior correspondence, in order to speak to someone concerning the [redacted] Settlement Program, we must refer you to the Customer Support Team at [redacted] as this is the team that was created to handle the [redacted] Class Action Settlement process and they have access to the information relating to the program. We apologize for the lengthy hold time that you are experiencing.Best Regards,Ryan H.

[redacted]:  This is in response to the Revdex.com complaint filed relating to the TDI online claims system.  To obtain assistance, please contact the TDI Settlement Program Customer Support Team at 844-98-CLAIM (###-###-####).  Thank you, Laura S. Customer Resolution and...

Retention Arbitration  Specialist Volkswagen Group of America, Inc. Ph. ###-###-#### Fax ###-###-#### mailto: [redacted]@vwgoa.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed.  If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.

The vehicle was turned in on 18 June 2016.  The vehicle was turned in early due to the nature of the airbag recall.  I still have not received any additional correspondence from VW in response to my claim.

Please provide me with a FAX number to the Revdex.com. I will FAX you the postal document that shows that a representative from VW signed for the delivery of my package.Tell us why here...Thank You,[redacted]

Hello,[redacted] Arbitration Specialist TitleLakewood, CA [redacted] Customer Resolution & Retention Department###-###-#### Phone###-###-#### Fax[redacted]@vwgoa.com E-MailRE: 2009 Volkswagen [redacted]Case:[redacted]April 5, 2017 DateRevdex.com Case: [redacted]VIN:...

[redacted]Dear [redacted]:This will acknowledge receipt and response to your Revdex.com correspondence dated March 31, 2017 regarding your vehicle. We sincerely apologize for any service related difficulties you may have experienced with the vehicle.We have thoroughly reviewed the service history of your vehicle. Unfortunately, Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the history does not merit a settlement offer.This case has been reviewed within multiple departments and by various levels. The decision remains that Volkswagen of America, Inc. will not be able to provide assistance for the concerns with the ABS module. As previously stated, the ABS module will not communicate and the correct fault codes to perform the recall are not present. Therefore, the recall cannot be performed until the necessary repair is made.Due to the age and mileage of the vehicle, this repair would need to be covered by the customer. A Volkswagen dealership previously recommended repairs to the ABS module back in August of 2016; before the ABS module recall notice came out. Therepairs to the ABS module were declined at that time.Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concerns. We apologize for any inconvenience, but we appreciate the opportunity to respond.Sincerely,Ryan H.

Hello [redacted] Volkswagen does apologize that we are not able to meet your expectations regarding the repairs needed on your vehicle. If new information arises you are welcome to share it with us for further review. Thank you,Customer Resolution and Retention.

[redacted]:We apologize you were disappointed with our response and apologize for any service concerns you have experienced thus far in ownership of your 2013 [redacted]. We have thoroughly reviewed your service history and we are unable to provide assistance with the labor costs. Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concerns.  Should you have further concerns, please contact Volkswagen Customer CARE at [redacted].  Regards,  Laura S.Customer Resolution and RetentionArbitration  Specialist Volkswagen Group of America, Inc.Ph. ###-###-####Fax ###-###-####mailto: [redacted]@vwgoa.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed.  If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.

Revdex.com Case: [redacted]RE: 2010 Volkswagen [redacted] Case: [redacted]Owner: Mrs. [redacted]VIN: [redacted]Dear Mrs. [redacted]:This will acknowledge receipt and response to the Revdex.com complaintsubmitted on 7/2/16 regarding your vehicle. We sincerely apologize for any service-related...

difficulties you may have experienced with the vehicle.We have thoroughly reviewed the service history of your vehicle. Unfortunately,Volkswagen of America, Inc. ("Volkswagen"), an organizational unit of Volkswagen Groupof America, Inc., has determined that the history does not merit a settlement offer.Although we could not provide a favorable response, we appreciate the opportunity to respond.Sincerely,Laura S. Customer Resolution & Retention

Hello, After reviewing this claim, I have noticed [redacted] is currently working with [redacted] Customer Care, and a factory representative is involved. Thanks!
Laura S.
Customer Resolution and Retention
Arbitration  Specialist
Volkswagen Group of America,...

Inc.
Ph. ###-###-####
Fax ###-###-####
mailto: [redacted]@vwgoa.com
Confidentiality Notice: This
message (including any attachments) is intended exclusively for the individual
or entity to which it is addressed.  If you are not the named addressee,
you are not authorized to read, print, retain, copy or disseminate this message
or any part of it.  If you have received this message in error, please
notify the sender immediately by e-mail and delete all copies of the message.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]I am rejecting this response because the defect was clearly present well below the 120,000 warranty and because the preexisting major defect led to the critical defect the system only eventually recorded.  I Anticipate an ethical and positive action from my trusted VW Brand  ~68[redacted]  ~78[redacted]  ~81[redacted]  ~2002[redacted]  -2009CC  -???While I have been a loyal VW driver, my next purchase will be based on positive resolution of this case by my VW customer advocate.  There are many alternatives that value customers and treat them responsibly and fairly.My expectation is that VW will contribute $600 of the $900 repair.[redacted]

2013 Volkswagen [redacted].comE-Mail Case: [redacted] / [redacted] VIN: [redacted] May 4, 2017DateDear [redacted]:Please allow this to serve as response to your Revdex.com correspondence dated 4/28/2017. Volkswagen Group of America apologizes for any inconvenience you have...

experienced at [redacted] Volkswagen.I have contacted the management at [redacted] Volkswagen and have been advised that they will be reaching out to you to clear up any confusion regarding the sales paperwork. The General Manager is [redacted] and the Executive Analyst is [redacted]. Management at [redacted] Volkswagen can be reached at ###-###-####.We apologize that it had to get to this point before a member from [redacted] Volkswagen reached out to you. We look forward to [redacted] Volkswagen addressing your concerns.Sincerely,Ryan H.

Dear [redacted]:
This is in response to the RevDex.com complaint submitted on 2/24/17 relating to the TDI Class Action
Settlement Program.  For information relating to the TDI Settlement
Program, please visit the website VWCourtSettlement.com
, as it has the most...

up-to-date information.  To speak to someone
concerning the TDI Settlement Program, we must refer you to the Customer
Support Team at 844-98-CLAIM (844-982-5246), as this is the team that was
created to handle the TDI Class Action Settlement process and they have
access to the information relating to the program.  We apologize we could not be of more
assistance; however we do appreciate the opportunity to respond.
Sincerely,
Laura S.
Customer Resolution & Retention Arbitration
Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:You clearly have not read my complaint for if you had you would have noted that I am most certainly NOT part of the settlement because no provision was made in the settlement for individuals who have imported TDI's. I have contacted the US VW claim settlement on many occasions only to be told there is nothing they can do.  They acknowledge that my car is indeed one of the offending TDI's by VIN number but because I am unable to produce a US title certificate they cannot help me. I can prove that I am the registered owner of the car. I can prove by a bill of sale that I bought the car before dieselgate was announced but because I am a Canadian I registered this US TDI in Canada as per the law. When I approach VW Canada legal they say that they cannot help me because my car is a US TDI. They tell me to take my issue to the US ... hence my better business claim against you. The only way for this to be resolved is for you to instruct someone in the settlement claims to personally handle my case as an exception to their rules. What I need from you for this claim to be settled is a name of a supervisor who has the authority to grant this exception.  Once I have been processed I will settle this Revdex.com claim.  Until then we are at odds because I am being denied the rights afforded other VW owners. I have written your ombudsman in Germany who kindly transferred my concerns to his US counterpart. The US VW Ombudsman propably in your office has never bothered to deal with my claim.
Regards,
[redacted]

April 20, 2017[redacted]. Bristol, WI [redacted]RE: 2012 Volkswagen [redacted] Case: [redacted] / [redacted] VIN: [redacted]Dear [redacted]:Thank you for contacting Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., regarding your...

vehicle. This is in response to the Revdex.com complaint submitted on 4/17/17 relating to the TDI Class Action Settlement Program. This case has been escalated to the Customer Resolution & Retention Team for further analysis. We regret that you have concerns that have led you to engage with our team, but we assure you that your request will receive our thorough and detailed attention.We have reached out to the correct department to escalate this case. As of 4/19/17, we show that the EFT for this case was submitted and is currently being processed. We apologize for any inconvenience you have experienced.For more information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com, as it has the most up-to-date information. To speak to someone concerning the TDI Settlement Program, we must refer you to the Customer Support Team at 844-98-CLAIM (844- 982-5246), as this is the team that was created to handle the TDI Class Action Settlement process and they have access to the information relating to the program.Volkswagen values you as a customer. The trust of our customers and the public is and will continue to be our most important asset. We at the Volkswagen Group will do our best to justify the trust that so many people have placed in us.Best Regards,Ryan H.

Dear [redacted]:This will acknowledge receipt and response to your Revdex.com correspondence dated 3/5/18, regarding your **. We sincerely apologize that you did not find Audi of America’s response satisfactory.This case has been thoroughly reviewed. Audi of America’s position remains unchanged. Further assistance from the manufacturer is not available. We understand that this is not the response you were looking for, however we appreciate the opportunity to reply.Sincerely,Audi of America, Inc.Ryan H.Customer Resolution & Retention

Dear [redacted]:     This is in response to the Revdex.com complaint relating to your 2015 Volkswagen Golf TDI. For any information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com as it has the most up-to-date information. If you have...

questions concerning the TDI Settlement Program, please contact the TDI Settlement Customer Support Team at 844-98-CLAIM (844-982-5246).     Sincerely,    Laura S. Customer Resolution & Retention Specialist

Dear [redacted]: This will acknowledge receipt and response to the Revdex.com complaint that was submitted on 1/20/17.  We sincerely apologize for any service-related difficulties you may have experienced with your vehicle. We have reviewed your request and have found that your...

vehicle had a warranty extension for the high pressure fuel pump that was good for 10 years or 120,000 miles, whichever occurred first.  The last reported mileage of your vehicle exceeded 129,000 miles.  As this falls outside the warranty extension, we are unable to provide assistance.   Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience; however we are not able to assist in all cases. For information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com as it has the most up-to-date information. If you have questions or comments concerning the TDI Settlement Program, please contact the TDI Customer Support Team at 844-98-CLAIM (844-982-5246). Sincerely,Laura S. Customer Resolution & Retention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because I do not agree with VW of America's decision. The company has admitted that there is a problem with the ABS module in my 2009 VW [redacted] and a recall notice has been issued because of it. The company has expressed that when the ABS module fails it will illuminate the ABS, Brake, and ESC warning lights on the dash of the vehicle. All of these lights are present in my vehicle in addition, to the vehicle losing power and control while the driver is operating the car which I feel is a danger and potential accident and/or fatality. In my dealings with their customer service department they have essentially told me that I needed to pay for the replacement of the ABS module before they could honor the recall. This is like saying that a doctor tells you to go get healed before he can treat you for your disease. The problem still remains that according to the technician at [redacted] Volkswagen, they are unable to communicate with the module and therefore cannot read any codes  . So weather the module had these codes prior to failing completely is unknown .It is because of the [redacted] recall notice and the fact that VW is aware of an issue with the ABS module part that I am asking that VW, to reconsider the matter and give its customer the benefit of the doubt. If the very part that is in question is defective, and you are unable to read the codes to even determine if the part needs to be replaced?  Also in their response to my complaint with the Revdex.com, I was told that because of the mileage and age of my vehicle they will not cover the repairs under the recall. Nowhere, in the the recall letter does it make any reference to mileage or the age of the vehicle  as part of the criteria that will or will not be covered.   Again, the recall is for vehicles with this particular part and the 2009 VW [redacted] with automatric transmissions fall into the recall notice are 8 years old? I was also told by there customer service representative that I had a preexisting condition with the ABS module. So they have decided not to cover the repairs. I do not understand their reasoning?, if customers were not having problems with the ABS module failing before there was a recall  there would be no reason for a recall at all. Furthermore in the recall letter the company offered to reimburse customers who had already paid to have an ABS module replaced because it failed.In my view , why not give the customer the benefit of the doubt when neither party knows if the module ever contained the codes that VW wants to see, when VW already has admitted that the module has defects that cause it to fail. I am asking  VW of America to reconsider their decision in the interest of driver safety and customer service.I am hopeful that we can reach a common sense solution in this matter before we ask a judge to settle it.
Regards,
[redacted]