Volkswagen Group of America, Inc

May 22, 2017[redacted]
[redacted]
[redacted]On behalf of Volkswagen of America, Inc., (“Volkswagen”) an organizational unit of Volkswagen Group of America, Inc., this letter will acknowledge receipt and respond to your Revdex.com correspondence dated 5/16/2017.Once again, this case has been reviewed by multiple departments within the organization. We encourage you to continue working with the departments that you have already contacted, as they are in the best position to answer your questions. Please reference [redacted].As previously stated in the prior correspondence, in order to speak to someone concerning the [redacted] Settlement Program, we must refer you to the Customer Support Team at [redacted] as this is the team that was created to handle the [redacted] Class Action Settlement process and they have access to the information relating to the program. We apologize for the lengthy hold time that you are experiencing.Best Regards,Ryan H.

April 27, 2017[redacted] Lyle, WA [redacted]
RE: 2014 Volkswagen [redacted] Case: [redacted] / [redacted] VIN: [redacted]Dear [redacted]:Thank you for contacting Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., regarding...

your Revdex.com correspondence dated 4/26/2017. Your request has been escalated to the Customer Resolution & Retention Team for further analysis. We regret that you have concerns that have led you to engage with our team, but we assure you that your request will receive our thorough and detailed attention.After speaking with the department who handles the TDI Settlement Program, in order to proceed with your claim, the following information will need to be submitted:· Government Issued ID· Government Issued Vehicle Registration (on or after 9/18/15)· Financial Consent Form· Power of Attorney if applicablePlease submit these requested documents to the TDI Settlement Portal at your earliest convenience. For information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com, as it has the most up-to-date information. To speak to someone concerning the TDI Settlement Program, we must refer you to the Customer Support Team at 844-98-CLAIM (844-982-5246), as this is the team that was created to handle the TDI Class Action Settlement process and they have access to the information relating to the program.Volkswagen values you as a customer. The trust of our customers and the public is and will continue to be our most important asset. We at the Volkswagen Group will do our best to justify the trust that so many people have placed in us.Best Regards,Ryan H

The vehicle was turned in on 18 June 2016.  The vehicle was turned in early due to the nature of the airbag recall.  I still have not received any additional correspondence from VW in response to my claim.

[redacted]:  This is in response to the Revdex.com complaint filed relating to the TDI online claims system.  To obtain assistance, please contact the TDI Settlement Program Customer Support Team at 844-98-CLAIM (###-###-####).  Thank you, Laura S. Customer Resolution and...

Retention Arbitration  Specialist Volkswagen Group of America, Inc. Ph. ###-###-#### Fax ###-###-#### mailto: [redacted]@vwgoa.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed.  If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The dealership told me that corporate VW hires a third party company to inspect the damage. The damage was all made up. I demand my money back. I had to pay VW for the non existent damages to avoid having a negative credit mark on my report.
Regards,
[redacted]

2013 Volkswagen [redacted].comE-Mail Case: [redacted] / [redacted] VIN: [redacted] May 4, 2017DateDear [redacted]:Please allow this to serve as response to your Revdex.com correspondence dated 4/28/2017. Volkswagen Group of America apologizes for any inconvenience you have...

experienced at [redacted] Volkswagen.I have contacted the management at [redacted] Volkswagen and have been advised that they will be reaching out to you to clear up any confusion regarding the sales paperwork. The General Manager is [redacted] and the Executive Analyst is [redacted]. Management at [redacted] Volkswagen can be reached at ###-###-####.We apologize that it had to get to this point before a member from [redacted] Volkswagen reached out to you. We look forward to [redacted] Volkswagen addressing your concerns.Sincerely,Ryan H.

Please provide me with a FAX number to the Revdex.com. I will FAX you the postal document that shows that a representative from VW signed for the delivery of my package.Tell us why here...Thank You,[redacted]

Dear [redacted]:
This is in response to the RevDex.com complaint submitted on 2/24/17 relating to the TDI Class Action
Settlement Program.  For information relating to the TDI Settlement
Program, please visit the website VWCourtSettlement.com
, as it has the most...

up-to-date information.  To speak to someone
concerning the TDI Settlement Program, we must refer you to the Customer
Support Team at 844-98-CLAIM (844-982-5246), as this is the team that was
created to handle the TDI Class Action Settlement process and they have
access to the information relating to the program.  We apologize we could not be of more
assistance; however we do appreciate the opportunity to respond.
Sincerely,
Laura S.
Customer Resolution & Retention Arbitration
Specialist

Revdex.com Case: [redacted]RE: 2010 Volkswagen [redacted] Case: [redacted]Owner: Mrs. [redacted]VIN: [redacted]Dear Mrs. [redacted]:This will acknowledge receipt and response to the Revdex.com complaintsubmitted on 7/2/16 regarding your vehicle. We sincerely apologize for any service-related...

difficulties you may have experienced with the vehicle.We have thoroughly reviewed the service history of your vehicle. Unfortunately,Volkswagen of America, Inc. ("Volkswagen"), an organizational unit of Volkswagen Groupof America, Inc., has determined that the history does not merit a settlement offer.Although we could not provide a favorable response, we appreciate the opportunity to respond.Sincerely,Laura S. Customer Resolution & Retention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:You clearly have not read my complaint for if you had you would have noted that I am most certainly NOT part of the settlement because no provision was made in the settlement for individuals who have imported TDI's. I have contacted the US VW claim settlement on many occasions only to be told there is nothing they can do.  They acknowledge that my car is indeed one of the offending TDI's by VIN number but because I am unable to produce a US title certificate they cannot help me. I can prove that I am the registered owner of the car. I can prove by a bill of sale that I bought the car before dieselgate was announced but because I am a Canadian I registered this US TDI in Canada as per the law. When I approach VW Canada legal they say that they cannot help me because my car is a US TDI. They tell me to take my issue to the US ... hence my better business claim against you. The only way for this to be resolved is for you to instruct someone in the settlement claims to personally handle my case as an exception to their rules. What I need from you for this claim to be settled is a name of a supervisor who has the authority to grant this exception.  Once I have been processed I will settle this Revdex.com claim.  Until then we are at odds because I am being denied the rights afforded other VW owners. I have written your ombudsman in Germany who kindly transferred my concerns to his US counterpart. The US VW Ombudsman propably in your office has never bothered to deal with my claim.
Regards,
[redacted]

[redacted]:We apologize you were disappointed with our response and apologize for any service concerns you have experienced thus far in ownership of your 2013 [redacted]. We have thoroughly reviewed your service history and we are unable to provide assistance with the labor costs. Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concerns.  Should you have further concerns, please contact Volkswagen Customer CARE at [redacted].  Regards,  Laura S.Customer Resolution and RetentionArbitration  Specialist Volkswagen Group of America, Inc.Ph. ###-###-####Fax ###-###-####mailto: [redacted]@vwgoa.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed.  If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.

Hello, After reviewing this claim, I have noticed [redacted] is currently working with [redacted] Customer Care, and a factory representative is involved. Thanks!
Laura S.
Customer Resolution and Retention
Arbitration  Specialist
Volkswagen Group of America,...

Inc.
Ph. ###-###-####
Fax ###-###-####
mailto: [redacted]@vwgoa.com
Confidentiality Notice: This
message (including any attachments) is intended exclusively for the individual
or entity to which it is addressed.  If you are not the named addressee,
you are not authorized to read, print, retain, copy or disseminate this message
or any part of it.  If you have received this message in error, please
notify the sender immediately by e-mail and delete all copies of the message.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]I am rejecting this response because the defect was clearly present well below the 120,000 warranty and because the preexisting major defect led to the critical defect the system only eventually recorded.  I Anticipate an ethical and positive action from my trusted VW Brand  ~68[redacted]  ~78[redacted]  ~81[redacted]  ~2002[redacted]  -2009CC  -???While I have been a loyal VW driver, my next purchase will be based on positive resolution of this case by my VW customer advocate.  There are many alternatives that value customers and treat them responsibly and fairly.My expectation is that VW will contribute $600 of the $900 repair.[redacted]

Hello [redacted] Volkswagen does apologize that we are not able to meet your expectations regarding the repairs needed on your vehicle. If new information arises you are welcome to share it with us for further review. Thank you,Customer Resolution and Retention.

Hello,[redacted] Arbitration Specialist TitleLakewood, CA [redacted] Customer Resolution & Retention Department###-###-#### Phone###-###-#### Fax[redacted]@vwgoa.com E-MailRE: 2009 Volkswagen [redacted]Case:[redacted]April 5, 2017 DateRevdex.com Case: [redacted]VIN:...

[redacted]Dear [redacted]:This will acknowledge receipt and response to your Revdex.com correspondence dated March 31, 2017 regarding your vehicle. We sincerely apologize for any service related difficulties you may have experienced with the vehicle.We have thoroughly reviewed the service history of your vehicle. Unfortunately, Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the history does not merit a settlement offer.This case has been reviewed within multiple departments and by various levels. The decision remains that Volkswagen of America, Inc. will not be able to provide assistance for the concerns with the ABS module. As previously stated, the ABS module will not communicate and the correct fault codes to perform the recall are not present. Therefore, the recall cannot be performed until the necessary repair is made.Due to the age and mileage of the vehicle, this repair would need to be covered by the customer. A Volkswagen dealership previously recommended repairs to the ABS module back in August of 2016; before the ABS module recall notice came out. Therepairs to the ABS module were declined at that time.Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concerns. We apologize for any inconvenience, but we appreciate the opportunity to respond.Sincerely,Ryan H.

Volkswagen Group of America, Inc.Ph. ###-###-####Fax ###-###-####mailto: [redacted]@vwgoa.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed.  If you are not the named addressee, you are not...

authorized to read, print, retain, copy or disseminate this message or any part of it.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.  This will acknowledge receipt and response to the Revdex.com complaint that was filed on 9/19/16 regarding Audi Connect in your vehicle.Please accept our sincere apology that the Audi Customer Experience Center has fallen short of your expectations regarding the treatment you received. We have thoroughly reviewed the data usage of Audi Connect for your vehicle. The Product Support Subject Matter Expert was involved, as well as Audi Connect regarding your data usage and found the usage within manufacturer specifications and found no defect within your vehicle is present.Your vehicle uses our MBB server in Germany for Audi connect. Because of this, every time the car is turned on, it will make a connection to this server to check for license changes, new map updates and also to log into the myAudi server.If you do not want the car to consume data then you may disengage the SIM card from the MMI in the glovebox (SIM card can stay in the slot, however disengage it from the lock) or disable the data module in the MMI using Telephone>>Settings>>Data Connection>>Turn off Data module (it's the last item at the bottom, so you would need to scroll all the way down).Please keep in mind, when you start your vehicle and Audi Connect logs into the server in Germany, there is a time difference of 9 hours between Germany and Washington, so it may appear as a different date on your usage statement; hence appearing as there could be a discrepancy when there actually is not.Audi will continue to work within the terms of any applicable warranties to address any verifiable concerns.

From: [redacted]<[redacted].com>Date: Thu, Mar 2, 2017 at 1:07 PMSubject: Fw:Complaint #[redacted] You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].I started a new claim with your organization because I didn't think it was possible to reopen a case; my sincere apologies.I started a new claim because there hasn't been any resolve.  Volkswagen purposely takes a long time to come up with some kind of answer that there is an expiration with you guys.  Whether or not the experience was negative or positive, I had the intention of following up for the sake of other consumers.Since my first claim, I've been to the dealership 4 more times.  The resolve was to add more insulation to my car to be a buffer to not overheat the infotainment system.  I will admit that it takes longer before it shuts off, but when it does, it worse than what it was prior to them "fixing" it.  I sent a video to Laura S. from the reply of my Revdex.com claim and she took 10 days to tell me to go back to the dealership to get it fixed.  They aren't trying to work with me.  If I need to make a claim with the dealership, I can for them as well. -[redacted]

Dear [redacted]: This will acknowledge receipt and response to the Revdex.com complaint that was submitted on 1/20/17.  We sincerely apologize for any service-related difficulties you may have experienced with your vehicle. We have reviewed your request and have found that your...

vehicle had a warranty extension for the high pressure fuel pump that was good for 10 years or 120,000 miles, whichever occurred first.  The last reported mileage of your vehicle exceeded 129,000 miles.  As this falls outside the warranty extension, we are unable to provide assistance.   Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience; however we are not able to assist in all cases. For information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com as it has the most up-to-date information. If you have questions or comments concerning the TDI Settlement Program, please contact the TDI Customer Support Team at 844-98-CLAIM (844-982-5246). Sincerely,Laura S. Customer Resolution & Retention

This will acknowledge receipt and response to the Revdex.com complaint dated August 1, 2016 regarding your vehicle. We sincerely apologize for any service-related difficulties you may have experienced with the vehicle.We have thoroughly reviewed the service history of your vehicle....

Volkswagen of America, Inc. ("Volkswagen"), an organizational unit of Volkswagen Group of America, Inc., has determined that the history does not merit a settlement offer as a result of the recent news regarding the [redacted] Airbag Recall.The trust of our customers and the public is our most important asset. While the repair history of your vehicle does not meet state or federal requirements for a repurchase or replacement, please know that we are working closely with the manufacturer to secure the necessary parts, tools and defining the procedure(s) to rectify this issue. As these items become available, you will be notified to bring your vehicle in for service to complete the recall. Additional information may be found at www.safercar.gov.We will continue to work within the terms of any applicable manufacturer's warranties to address any verifiable concerns with your vehicle. If you should experience any additional concerns with your vehicle, please contact an authorized Volkswagen dealership to schedule a service appointment. Should there be additional information regarding your vehicle's service history that you would like us to consider, please contact Customer Resolution & Retention at ###-###-#### (ext. [redacted]) or [redacted]@vwgoa.com.

Dear [redacted], This will acknowledge receipt and response to your correspondence dated 5/27/16 regarding your vehicle. We sincerely apologize for any service-related difficulties you may have experienced with the vehicle. We have thoroughly reviewed the service history of your vehicle....

Unfortunately, Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the history does not merit a settlement offer.Regards,Laura S. Customer Resolution and Retention Arbitration  Specialist Volkswagen Group of America, Inc. Ph. ###-###-#### Fax ###-###-#### mailto: [redacted].com   Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed.  If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message