Volkswagen Group of America

August 13, 2015This letter is in response to your correspondence that we received 8/10/regarding the above mentioned claimVolkswagen will be in contact with the customer to attempt to resolve his concernsSincerely, Kim L [redacted] SpecialistCustomer Resolution and Retention###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The dealership told me that corporate VW hires a third party company to inspect the damageThe damage was all made upI demand my money backI had to pay VW for the non existent damages to avoid having a negative credit mark on my report Regards, [redacted]

This will acknowledge receipt and response to your Revdex.com correspondence dated 12/11/2017, regarding your Volkswagen TiguanWe apologize that you did not find our response satisfactoryHowever, our position remains that we will not be able to provide any assistance with this matter.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen experience but we are not able to assist in all cases.This complaint has previously been sent to the selling Volkswagen dealership, including the Sales Manager and the General Manager.I understand this was not the response you were hoping for, but we appreciate the opportunity to reply.Sincerely,Ryan HCustomer Resolution & Retention

This will acknowledge receipt and response to your Revdex.com correspondence dated ARE 12/05/2017, regarding your Volkswagen TiguanWe Sincerely apologize for any sales-related difficulties you may have experienced with your vehicleVolkswagen of America, Inc("Volkswagen"), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are notable to assist in all cases.When Volkswagen of America resells a reacquired vehicle, we first receive a signature from the potential new customer, acknowledging that the vehicle was reacquiredhave attached the Reacquired Vehicle Disclosure Statement (RVDS) that Ms [redacted] signed on 6/27/I apologize if the selling dealership did not fully explain this document and what the signature was for.I understand this was not the response you were hoping for, but we appreciate the opportunity to reply.Sincerely, Ryan HCustomer Resolution & Retention

This will acknowledge receipt and response to your Revdex.com correspondence dated 8/7/2017, regarding your Volkswagen **We sincerely apologize for any service- related difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, Volkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all casesWe know this is not the response you were hoping for, but we appreciate the opportunity to respond.Sincerely,Ryan HCustomer Resolution & Retention

Hello,I have reviewed the complaintVolkswagen warranty covers repairs that are due to a manufacture defect in workmanship or materialThe dealership did determine that the cause of your needed repair was due to the installation of an aftermarket componentThe different performance of the after market high pressure fuel pump did cause excessive wear on the cam lobeWe are not aware of the circumstances surrounding the coverage of another persons repairsEach of these situations are reviewed on a case by case basisAny change in circumstance can effect the decision for coverage or assistance with repairs.Thank you, Kim L.Customer Resolution and RetentionArbitration SpecialistVolkswagen Group of America, Inc

October 9, 2017Dear [redacted] :Please allow this to serve as receipt and response to your Revdex.com correspondence dated 10/3/I apologize for any concerns that you are experiencing with the TDI Settlement process.Unfortunately, I do not have any updates to provide youAccording to your TDI case notes (reference case # [redacted] ); our TDI department has not received any additional information regarding your appealThe responses to the appeals are usually sent directly to the customerThe TDI department has also advised that there is no specific timeframe for these appealsI apologize for this inconvenience.I have scanned your Revdex.com complaint and I will forward it over to our internal legal team to reviewI will request that your appeal process will be expedited.I understand that this is not the response you were looking forHowever, I appreciate the opportunity to respond.Sincerely,Ryan HCustomer Resolution & Retention Specialist

This will acknowledge receipt and response to your Revdex.com correspondence dated 2/21/2018, regarding your Volkswagen [redacted] We apologize that you did not find the previous response satisfactory.Volkswagen of America does not consider damage caused by rodents to be a manufacturer's defectConsequently, Volkswagen of America will not cover any necessary repairs due to rodent damage under the terms of the manufacturer's warrantyAlthough we can understand your dissatisfaction, ultimately rodent damage is an outside influenceTherefore, Volkswagen of America's position remains the same.We understand that this is not the response you were hoping forHowever, Volkswagen of America appreciates the opportunity to reply.Sincerely,Ryan H.Customer Resolution & Retention

Dear Revdex.com;In response to [redacted] ***'s new information Volkswagen would like so apologize about any inconvenience with her vehicle and timing for appointments, But as [redacted] stated without the dealer being able to duplicate the issue or find anything wrong with it they cannot make any repairs, Volkswagen is working diligently to come up with a solution to the recall that was already issuedAt this point Volkswagen would not be in position to meet the customer's request io have her loan dissolvedAgain, we urge [redacted] to work with her local VW dealer if she is having any warrantable concerns with the vehicleSincerely, Adrian GCustomer Resolution and Retention Senior Specialist

May 31, [redacted] Thank you for contacting Volkswagen of America, Inc(“Volkswagen”), an organizational unit o [redacted] *** regarding your [redacted] Settlement casePlease allow this to serve as response to your Revdex.com case received on 5/25/I would like to sincerely apologize for the poor experience and the delay in receiving your TDI Settlement offer letter.I wanted to make sure that this case was being addressed properlyI contacted the supervisors of the department for the TDI Settlement claimsYour VIN has another owner who submitted information in the TDI claim portal that showed conflicting dates for the buyer and the sellerDue to the unresponsiveness of the other claimant who filed under this VIN, the supervisors are proceeding with your [redacted] The next step will be for the third part company, [redacted] to validate the offer letter, before it is sent out to your address for review.Volkswagen values you as a customerThe trust of our customers and the public is and will continue to be our most important assetWe at the Volkswagen Group will do our best to justify the trust that so many people have placed in us.For any future questions or to receive updates on your TDI claim, I encourage you to contact the Customer Support Team at [redacted] , as this is the team that was created to handle the [redacted] Settlement process and they have access to the information relating to the programOnce again, I would like to apologize that it had to reach this point, before the case was advanced to the next step of the TDI Settlement process.Best Regards,Ryan H

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Audi is in fact offering an incentive, I find it odd that you do not have a copy of itI have attached the program for your reviewWhy are [redacted] drivers lives more important than those of VW drivers? This program is only being offered to *** owners whose vehicles have the Takata airbags, not just any [redacted] owner Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Yes, I have been to the dealership and working with a case managerAfter one week of having my van they could not duplicate or diagnose the issue, therefore releasing the vehicle back to me, to drive and just wait for it to occur againNow the case manager recommends another dealership visit for a second opinion, at which I've not had time to do so yet being a full time working motherThis is my only source of transportationI do not feel this van is a safe or reliable source for my familyVolkswagen has had months to get it together for this recall, with no end in sight or solutionHow many months will it take before I can feel relief on this issue of my van working properly? Obviously there is a short or malfunction in the electrical system, with the [redacted] ModuleHow many complaints will it take to get this resolved? Will it take an accident or injury to occur due to VW negligence in order to take consumers, such as myself, seriously Let me remind you my ignition has already been replaced once, with countless other repairsMy overall satisfaction with this vehicle is very low and I would not purchase another [redacted] Volkswagen has the opportunity to make this right and offer a solution that would be beneficial for a VW owner, but doesn't want to address this matterAs stated before, I would like my loan dissolved or at least the opportunity to trade in for amount owed to purchase a more reliable vehicle The dealership can't be of much assistance because they don't have the parts or knowledge of the issue to fix my vehicleIt' seems to be a waste of time to work with them at this point Regards, [redacted] ***

Dear [redacted] :This will acknowledge receipt and response to your correspondence dated 8/18/regarding your Volkswagen ***We sincerely apologize for any service-related difficulties you may have experienced with your vehicleEach customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle's age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, Volkswagen of America, Inc(“Volkswagen"), an organizational Unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offerPlease be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all casesVolkswagen will continue to work within the terms of any applicable warranties to address any verifiable concernsIf you are still experiencing concerns with the vehicle, please contact an authorized Volkswagen dealership to schedule a service appointmentSincerely, Kim L [redacted] Customer Resolution and Retention

Hello, Please provide the customer with the attached responseThank you, Laura S.Customer Resolution and RetentionArbitration Specialist Volkswagen Group of America, Inc.Ph###-###-####Fax ###-###-####mailto: [redacted] Ms [redacted] *** *.Name [redacted] SpecialistTitle Fort Washington, MD 20744-Customer Resolution & RetentionDepartment ###-###-####, ext43498Phone Revdex.com Case: [redacted] ###-###-####Fax RE: Volkswagen [redacted] E-Mail Case: [redacted] January 6, 2017DateDear Ms***:This will acknowledge receipt and response to the Revdex.com complaint that was submitted on 12/26/regarding your Volkswagen [redacted] We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.I have attempted to locate your records in our system and have been unable to do soPlease reply with you Vehicle Identification Number (VIN)While I cannot makes any guarantees that I will be able to provide financial assistance, we would like the opportunity to look into this for you.Sincerely,Laura SCustomer Resolution & Retention SpecialistVolkswagen of America, IncCustomer CARE [redacted] RdAuburn Hills, MI Phone ###-###-#### Fax ###-###-#### www.vw.comConfidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message

Laura S.Customer Resolution & RetentionRevdex.com Case: 40RE: Volkswagen [redacted] January 25, Case: [redacted] VIN: [redacted] Dear [redacted] :This is in response to the Revdex.com complaint relating to the Volkswagen [redacted] TDIFor any information relating to the TD Settlement Program, please visit the website WWCourtSettlement.com as it has the most up-to-date informationIf you have questions concerning the TD Settlement Program, please contact the Customer Support Team at 844-98-CLAIM (###-###-####).Sincerely,Laura SCustomer Resolution & Retention SpecialistVolkswagen of America, IncCustomer CARE [redacted] Auburn Hills, MI *** Phone + ###-###-#### Fax + [redacted] ***

12/09/2014Dear Revdex.com; As the customer has already called our Customer service department and admitted that in the beginning process he thought the payment would be only $and then right before signing he was advised it would be over $600, but he still accepted and wanted to sign We feel that at this point any other miscommunication is between [redacted] and the dealerAll signed documents where it states the mileage limitations for the lease were given to [redacted] over a year ago when he signed for the vehicle, .Sincerely,Customer Resolution and Retention Senior Specialist

[redacted] :Please provide the attached response to this customer.Thank you!Laura S.Customer Resolution & RetentionArbitration SpecialistLaura S.Name SpecialistTitle Customer Resolution & Retention Department###-###-####, ext***Phone Revdex.com Case: [redacted] ###-###-####Fax RE: Volkswagen [redacted] Hybrid ***@vwgoa.comE-Mail Case:***-***-***VIN: [redacted] January 23, 2017DateDear [redacted] :This will acknowledge receipt and response to the Revdex.com complaint dated 1/10/regarding your Volkswagen [redacted] HybridWe sincerely apologize for any service-related difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, Volkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all cases.Please understand fuel economy is based on many factors such as road conditions, individual driving style, weather, etc.If you are still experiencing concerns with the vehicle, we suggest contacting an authorized Volkswagen dealership to schedule a service appointment.Sincerely,Laura SCustomer Resolution & RetentionVolkswagen of America, IncCustomer CARE [redacted] Auburn Hills, MI [redacted] Phone + [redacted] Fax + [redacted] www.vw.com

Volkswagen [redacted] ***@vwgoa.comE-Mail Case: [redacted] / [redacted] VIN: [redacted] May 8, 2017DateDear [redacted] :Please allow this to serve as response to your Revdex.com correspondence dated 5/4/My colleague, Adrian G., informed me that he reached out to you today, 5/8/Adrian will be working with you to schedule the inspection for the Motor Vehicle Defect Notice.Sincerely,Ryan H

Dear [redacted] : This is in response to the RevDex.com complaint submitted on 2/27/relating to the TDI Class Action Settlement Program For information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com , as it has the most up-to-date information To speak to someone concerning the TDI Settlement Program, we must refer you to the Customer Support Team at 844-98-CLAIM (844-982-5246), as this is the team that was created to handle the TDI Class Action Settlement process and they have access to the information relating to the program We apologize we could not be of more assistance; however we do appreciate the opportunity to respond Sincerely, Laura S Customer Resolution & Retention Arbitration Specialist

[redacted] : We will contact this customer to come to an amicable resolutionThanks! Laura S Customer Resolution and Retention Arbitration Specialist Volkswagen Group of America, Inc Ph###-###-#### Fax ###-###-#### mailto: ***@***.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message