Volkswagen Group of America

February 16, 2017Dear [redacted] :This is in response to the Revdex.com complaint we received on 2/13/relating to the TDI Class Action Settlement ProgramFor information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com , as it has the most up-to-date informationTo speak to someone concerning the TDI Settlement Program, we must refer you to the Customer Support Team at 844-98-CLAIM (844-982-5246), as this is the team that was created to handle the TDI process and they have access to the information relating to the TDI Settlement program.Sincerely,Laura S.Customer Resolution & RetentionArbitration Specialist

Dear [redacted] :This will acknowledge receipt and response to your Revdex.com correspondence dated 3/5/18, regarding your **We sincerely apologize that you did not find Audi of America’s response satisfactory.This case has been thoroughly reviewedAudi of America’s position remains unchangedFurther assistance from the manufacturer is not availableWe understand that this is not the response you were looking for, however we appreciate the opportunity to reply.Sincerely,Audi of America, Inc.Ryan H.Customer Resolution & Retention

Hello [redacted] ***,Audi of America values each and every one of their customer and will be reaching out to you directly in the near future to discuss any offers they may be presenting.Sincerely,Customer Resolution and Retention

Hello, MrMaple has contacted our corporate office and his request has been assigned to one of our specialists who will be following up with him regarding the requestThank you, size="2">Kimberly L [redacted] Customer Resolution and Retention Arbitration Specialist Volkswagen Group of America, Inc [redacted] Auburn Hills, MI Ph###-###-#### Fax ###-###-#### Email to: [redacted] Office Hours: Monday – Friday 8-4:EST

July 15, Dear Revdex.com:This will acknowledge receipt and response to your correspondence dated July 9, regarding the customers Volkswagen Jetta We sincerely apologize for any service-related difficulties they may have experienced with your vehicle.Each customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutes Taking this information into consideration, Volkswagen of America, Inc (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offerThe extended warranty that is in place for the vehicle does have guidelines that need to be followed and without the vehicle having a misfueling guard we are unable to extend an offer.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all cases.Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concerns If the customer is still experiencing concerns with the vehicle, please have them contact an authorized Volkswagen dealership to schedule a service appointment.Sincerely, Adrian G [redacted]

Dear [redacted] : This is in response to the Revdex.com complaint we received on 2/8/relating to the TDI Class Action Settlement Program For information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com , as it has the most up-to-date information To speak to someone concerning the TDI Settlement Program, please contact the Customer Support Team at 844-98-CLAIM (844-982-5246), as this is the team that was created to handle the TDI process and they have access to the information relating to the TDI Settlement programSincerely,Laura SCustomer Resolution & Retention Arbitration Specialist

May 2, [redacted] Wauseon, OH [redacted] RE: Volkswagen [redacted] Case: [redacted] / [redacted] VIN: [redacted] Dear [redacted] on behalf of [redacted] ***:Thank you for contacting Volkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America, IncPlease allow this to serve as receipt and response to your Revdex.com correspondence dated 4/27/Once again, we apologize for the inconvenience and frustration that you and your mother have experienced with the TDI Settlement Program process.I checked with the correct department and requested an update on this caseI can confirm that the front and back sides of the Certificate of Title have been received on 5/1/These documents have been uploaded into the portal for reviewThe TDI Settlement Program process will now be able to proceed.For information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.comThis website includes video tutorials and HInfo for assistanceTo speak to someone concerning the TDI Settlement Program, we must refer you to the Customer Support Team at 844-98-CLAIM (844-982-5246), as this is the team that was created to handle the TDI Class Action Settlement process and they have access to the information relating to the program.Volkswagen values you as a customerThe trust of our customers and the public is and will continue to be our most important assetWe at the Volkswagen Group will do our best to justify the trust that so many people have placed in us.Best Regards,Ryan H

On November 11, 2012, I bought a 'Certified Pre-Owned' VW [redacted] from [redacted] VWAfter two years and driving fifty thousand miles, the engine has now seized due to a slow and unidentified leak from the rear main seal valveI always maintained this vehicle,and two weeks prior to the engine seizing I had had my oil changed at National Tire & Battery in Danvers, MassachusettsThere was no indication that my car had been losing oil prior to thisThis engine repair/replacement will not be covered by my car insurance provider, as this has occurred because of a ‘mechanical issue’I feel as if VW should be held accountable and stand behind their vehicles that they portray as a 'great car for students just getting out of college', especially ones like myself working two jobs, and paying back student loans, and now being responsible for an additional $8,cost To resolve this problem, I would like Volkswagen to pay for the replacement of a new engineAlso I would like the incurred expenses since my engine seized to be covered as well

Hello [redacted] ***,Audi appreciates your loyalty to our brand and apologizes that we are not able to assist with activation of the goodwill gesture due to the vehicle no longer being registered in your nameI understand this is frustrating and we appreciate your patience with our company as we work with our team to regain our customers trust.Thanks,Kim L.Customer Resolution and Retention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The lemon law states that I am legally entitled to more money than the "fair trade offer" [redacted] VW has offered me and that includes the 250$ VWoA was willing to chip inMind you that this value still falls well under the [redacted] Blue Book value of Traon my vehicle which is around $18,and [redacted] only offered me $17,Since purchasing my vehicle brand new I had every intention of keeping it nice and hanging on to it for as long as the lifespan of the carGiven my experiences with the TWO brand new VW's I have bought in the past I regret to inform you that your trade in assistance would not even be close to something I would considerAlso both dealerships in my area have been dishonest with me and the truth has always come out after weeks of incomprehensible amounts of poor customer service experiences from every party involvedAt this point I have wasted so much of my time, money, and energy that I am not willing to settle for anything less than a manufacture buy back of my vehicleEvery other option is off the table and I have loosely talked to an attorney that I am currently in the process of sharing my receipt, and all of my repair ordersI am truly saddened by the lack of support I have received by VWoA when it comes to trying to get my vehicle repaired I currently have four work orders that state that numerous components in both of my rear doors were deformed, defective, improperly installed, and several other excuses why my doors are leaking [redacted] VW resorted to using some sort of slimy sealant to get my door temporarily sealed up to get me to go away and after questioning the decision to not use a MANUFACTURER part to fix my leaks I was told that they no longer wanted to work with meIt's not fair that I have to get rid of my vehicle because I can't stand having water leaking into my interiorMy vehicle before this incident was invaluable to me because of the condition I have kept it in is immaculateIt bothers me that it had to be dissected and ripped apart an unreasonable amount of times to correct a problem I have had for monthsI am reluctant to have to drive my car miles away to have it serviced by another VWoA recommended dealershipI am done working with VWoA directly as I am confident they will refuse to do the right thing unless they are required to by lawThank you for your time Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I have purchased over cars and trucks and have never had this happen in any vehicleIts a shame that Volkswagen is such a terrible company as far as standing behind their productI will never purchase another one of their products and will be sure to tell everyone about how bad their product is Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because I do not agree with VW of America's decisionThe company has admitted that there is a problem with the ABS module in my VW [redacted] and a recall notice has been issued because of itThe company has expressed that when the ABS module fails it will illuminate the ABS, Brake, and ESC warning lights on the dash of the vehicleAll of these lights are present in my vehicle in addition, to the vehicle losing power and control while the driver is operating the car which I feel is a danger and potential accident and/or fatalityIn my dealings with their customer service department they have essentially told me that I needed to pay for the replacement of the ABS module before they could honor the recallThis is like saying that a doctor tells you to go get healed before he can treat you for your diseaseThe problem still remains that according to the technician at [redacted] Volkswagen, they are unable to communicate with the module and therefore cannot read any codes So weather the module had these codes prior to failing completely is unknown .It is because of the [redacted] recall notice and the fact that VW is aware of an issue with the ABS module part that I am asking that VW, to reconsider the matter and give its customer the benefit of the doubtIf the very part that is in question is defective, and you are unable to read the codes to even determine if the part needs to be replaced? Also in their response to my complaint with the Revdex.com, I was told that because of the mileage and age of my vehicle they will not cover the repairs under the recallNowhere, in the the recall letter does it make any reference to mileage or the age of the vehicle as part of the criteria that will or will not be covered Again, the recall is for vehicles with this particular part and the VW [redacted] with automatric transmissions fall into the recall notice are years old? I was also told by there customer service representative that I had a preexisting condition with the ABS moduleSo they have decided not to cover the repairsI do not understand their reasoning?, if customers were not having problems with the ABS module failing before there was a recall there would be no reason for a recall at allFurthermore in the recall letter the company offered to reimburse customers who had already paid to have an ABS module replaced because it failed.In my view , why not give the customer the benefit of the doubt when neither party knows if the module ever contained the codes that VW wants to see, when VW already has admitted that the module has defects that cause it to failI am asking VW of America to reconsider their decision in the interest of driver safety and customer service.I am hopeful that we can reach a common sense solution in this matter before we ask a judge to settle it Regards, [redacted]

Dear BBB:Please find this in response to your letter dated July 9th 2015 in regards to the above mentioned vehicle. Volkswagen has reached out the customer to try an amicable solution to their concerns. We take all matters very seriously here of Volkswagen including any that come through the... Customer Care Center. We would like to apologize for any inconvenience that the Gordon's may have encountered throughout the process and look forward to turning their experience around.Sincerely, Adrian G [redacted] Customer Resolution and Retention Senior Specialist

This will acknowledge receipt and response to the Revdex.com complaint dated May 12, regarding your vehicleWe sincerely apologize for any service-relateddifficulties you may have experienced with the vehicle.We have thoroughly reviewed the service history of your vehicleVolkswagen of America, Inc("Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the history does not merit a settlement offer as a result of the recent news regarding the Takata Airbag Recall.The trust of our customers and the public is our most important assetWhile the repairHistory of your vehicle does not meet state or federal requirements for a repurchase or replacement, please know that we are working closely with the manufacturer to secure the necessary parts, tools and defining the procedure(s) to rectify this issue As these items become available, you will be notified to bring your vehicle in for service to complete the recallAdditional information may be found at www.safercar.gov.We will continue to work within the terms of any applicable manufacturer’s warranties to address any verifiable concerns with your vehicle If you should experience any additional concerns with your vehicle, please contact an authorized Volkswagen dealership to schedule a service appointment Should there be additional information regarding your vehicle’s service history that you would like us to consider, please contact Customer Resolution & Retention at ###-###-#### (ext***) or ***@vwgoa.com

Dear [redacted] : This is in response to the Revdex.com complaint relating to your Volkswagen [redacted] TDIIf you have questions or concerns related to the TDI Settlement Program, please contact the Customer Support Team at 844-98-CLAIM (844-982-5246), as this is the team that is responsible for handling the TDI court settlement processUnfortunately, we do not have access to your claim For information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com as it has the most up-to-date information Sincerely, Laura SCustomer Resolution & Retention Specialist

Dear [redacted] :This is in response to the Revdex.com complaint we received on 2/21/relating to the TDI Class Action Settlement ProgramFor information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com , as it has the most up-to-date information To speak to someone concerning the TDI Settlement Program, we must refer you to the Customer Support Team at 844-98-CLAIM (844-982-5246), as this is the team that was created to handle the TDI Class Action Settlement process and they have access to the information relating to the programSincerely, Laura S.Customer Resolution & Retention Arbitration Specialist Tell us why here

Dear Ms***: We apologize you are disappointed with our previous response The dealership is your point of contact since they performed the inspection The dealership reports the inspection information to Volkswagen Creditand then they bill accordingly As such, we recommend working with the dealership directly to attempt to resolve your concerns Regards, Laura SCustomer Resolution and Retention Arbitration Specialist Volkswagen Group of America, IncPh###-###-#### Fax ###-###-#### mailto: [redacted] Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message

March 17, Volkswagen Group of AmericaHamlin Rd, Auburn Hills, MI [redacted] Telephone [redacted] Fax + [redacted] ***Fogelsville, PA [redacted] RE: Volkswagen [redacted] Case: [redacted] VIN: [redacted] Revdex.com Case : [redacted] Dear *** [redacted] :This is in response to the Revdex.com complaint submitted on 3/8/relating to the TD Class Action Settlement ProgramOn behalf of Volkswagen Group of America, I would like to apologize for your dissatisfaction with the TD Settlement ProgramI have personally looked into this case and have contacted the right individuals within the TD Settlement ProgramThis case has been escalated and is actively being worked on.A check was sent to the wrong address for the lien holderThe TD Settlement team is working on voiding that check and re-issuing a new check to the correct address.To speak to someone concerning the TD Settlement Program, or to get updates on your claim, please contact the Customer Support Team at 844-98-CLAIM (###-###-####)This is the team that was created to handle the TDI Class Action Settlement process and they have access to the information relating to the programOnce again, we apologize for the delay in your bank obtaining the check.Best Regards,Ryan H

This will acknowledge receipt and response to your correspondence dated 11/15/regarding your Volkswagen [redacted] We sincerely apologize for any service- related difficulties you may have experienced with your vehicleEach customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, Volkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offerPlease be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all casesAlthough we could not provide a favorable decision, we appreciate you giving us the opportunity to respond.Sincerely,Laura SCustomer Resolution & Retention

December 9, 2014In regards to the above mentioned complaint that was submitted by [redacted] we have reviewed the request and at this point [redacted] of America Inchas already made the offer of $in form of ***" trade assistance to the customerAt this point there is nothing further that [redacted] of America will bewilling to offer.Sincerely, Adrian G Customer Resolution & Retention