Volkswagen Group of America

Hello, [redacted] has resolved this issues with [redacted] VolkswagenPlease confirm that the customer is satisfied with the outcomeThanks,Kimberly L***Arbitration SpecialistVolkswagen Group of America

Good afternoon, We have reviewed this vehicle for any open recalls through the NHTSA website and found any I apologize, at this time Volkswagen is unable to meet your request We will continue to work under the terms of any applicable warrantyFor your convenience we have provided the link for your vehicle to reference the NHTSA for yourself https://www.nhtsa.gov/recalls?vin= [redacted] #vin Regards, Elizabeth E

July 31, Dear [redacted] ***: This will acknowledge receipt and response to correspondence dated July 23, 2014, regarding [redacted] 's Volkswagen ***Volkswagen appreciates the opportunity to respondEach customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle's age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesIt is my understanding that the mileage on [redacted] 's [redacted] is 44,and she is requesting assistance with receiving the 30,miles maintenance servicePlease see the enclosed documents from the [redacted] Owner's Manual regarding warranty and maintenance of the vehicleIncluded in this manual is a section pertaining to the Volkswagen Carefree Maintenance Program which outlines the recommended service intervals as well as Missed Maintenance Service; wherein, it indicates reimbursement for the missed service will not be providedTaking this Information into consideration, Volkswagen of America, Inc("Volkswagen"), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all cases.Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concernsIf Ms, [redacted] is still experiencing concerns with the vehicle, she may contact an authorized Volkswagen dealership to schedule a service appointment.Sincerely,Leslie CCustomer Resolution and Retention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The settlement program is another way for VW to get out of this issue by shortcutting the victims It seems that VW does not care for their customersThey admit that they did wrong, they admit it was fraudulent, they should provide a full refund service effortlessly Regards, [redacted]

Dear [redacted] :We apologize you are disappointed with our response We have thoroughly reviewed your request for a replacement vehicle and are unable to meet your request.The dealership has been made aware of your concern regarding the tinting on your vehicle They are in the best position to work with you to resolve your concerns.Regards, Laura S.Customer Resolution and RetentionArbitration Specialist Volkswagen Group of America, Inc.Ph###-###-####Fax ###-###-####mailto: ***@vwgoa.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message

Please provide the attached letter to the customerThanks!Laura S.Customer Resolution and RetentionArbitration Specialist Volkswagen Group of America, Inc.Ph(844) 862-ext43498Fax 248-754-6350mailto: [email protected] Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message This is in response to the Revdex.com claim that was filedI have contacted Volkswagen CreditThey have stated that the credit bureau team would submit a request to show the account is closed and paid in fullPlease note: It can take the credit bureaus 30-days to update their recordsVolkswagen Credit has also requested that a letter be mailed to you stating the account is closed and paid in fullThe account will not be removed from the credit bureau; however it will be reported as closed, with a zero balance.If you require further Volkswagen Credit assistance, they can be reached at 1-800-428-

Hello [redacted] ***, Audi appreciates your loyalty to our brand and apologizes that we are not able to assist with activation of the goodwill gesture due to the vehicle no longer being registered in your nameI understand this is frustrating and we appreciate your patience with our company as we work with our team to regain our customers trust.Thanks, Kim LCustomer Resolution and Retention

Dear [redacted] :This will acknowledge receipt and response to your Revdex.com correspondence dated 4/11/regarding your Volkswagen ***We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, Volkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.This case has been reviewed by multiple departments and various levels within the organizationVolkswagen of America’s position remains that no assistance will be providedThe previous repairs to the ABS Control Module were performed at an independent repair shopAlso, all Volkswagen recalls/service actions must be completed by an authorized Volkswagen dealership.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience, but we are not able to assist in all cases.Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concernsIf you are still experiencing concerns with the vehicle, please contact an authorized Volkswagen dealership to schedule a service appointment.Sincerely,Ryan H

Aug Dear [redacted] :Volkswagen Group of America, Incis in receipt of the claim you filed with the Revdex.com, regarding your Volkswagen ***Volkswagen appreciates the opportunity to respondAs a goodwill gesture, Volkswagen had previously offered 75% assistance towards the labor portion of the headliner repairIn addition to his offer, Volkswager will provide assistance with the remaining expenses of the headliner repair.In follow up to our conversation of August 8, 2014, recommend contacting [redacted] Volkswagen Service Manager Rich C [redacted] to schedule an appointment for the repairs he is aware of the goodwill offer and will facilitate in ensuring this repair is completed for you.I apologize for the concerns you have experienced with your Volkswager ***Please contact me of the number above if you have any further questions.Sincerely,Leslie C

April 28, 2017Via [redacted] ,The Revdex.comK Street, NW, 10th Floor,Washington, DC 20005-3404.Re: In reVolkswagen "Clean Diesel" Marketing, Sales Practices, and Products Liability Litigation, No15-md- [redacted] (N.DCal.): [redacted] (ID [redacted] **)Dear [redacted] :| Write on behalf of Volkswagen Group of America, Inc("Volkswagen') in response to your letter dated April 14, 2017, which was received by Volkswagen on April 18, Volkswagen has investigated [redacted] 's claim, and it appears that [redacted] experienced an issue with his Electronic Fund Transfer (“EFT") due to email issuesOn March 13, 2017, Volkswagen sent the initial EFT email to [redacted] at his email address skomrock(a)hotmail.comThis was within the time period required by the settlements, however, the email was likely blocked by [redacted] 's spam filter or firewall, because on March 17, [redacted] called Volkswagen to let them know he did not receive the EFT emailOn March 27, [redacted] changed his email in the Online Claims Portal to a new email account, which required Volkswagen to void the initial EFTOn March 31, Volkswagen requested a void of the initial EFT so that it could send a new EFT to [redacted] 's updated email address, which resulted in the payment cancellation email that [redacted] receivedA new EFT was issued to [redacted] on April and he accepted the payment on April 5.If you require any additional information concerning this matter, please do not hesitate to contact me.Sincerely,Katharine R

Dear [redacted] ***, size="3"> We have received the complaint filed with the Revdex.com regarding your vehicleYour request for the compensation as a result of the news regarding emissions on affected TDI vehicles is being reviewed by our Customer Resolution and Retention Team for further analysisWe regret that you have concerns that have led you to engage the Revdex.com, but assure you that your request will receive our thorough and detailed attention Audi of America values you as a customerThe trust of our customers and the public is and continues to be our most important asset We at the Audi Group will do our best to justify the trust that so many people have placed in us Please note that on September 18, the United States Environmental Protection Agency (EPA) issued a press release stating "Car owners should know that although these vehicles have emissions exceeding standards, these violations do not present a safety hazard and the cars remain legal to drive and resell" Volkswagen of America Incwill follow up with the Revdex.com once our evaluation is complete In the event that the evaluation is delayed for any reason, please know that we will contact you to keep you informed Best Regards, Customer Resolution and Retention

Dear Ms***: This is in response to the complaint that was filed with the Revdex.com on 8/1/ First of all, I would also like to send our sincerest apologies for your experience with the Customer CARE CenterI apologize for the delayed response, as I was researching the gift card you were promised I was able to find out that the gift card was mailed on 8/2/and the $funds have been spent in full Thank you for allowing us the opportunity to respond to your concern, as we value you as a Volkswagen owner Sincerely, Laura SCustomer Resolution and Retention Arbitration Specialist Volkswagen Group of America, IncPh###-###-#### Fax ###-###-#### mailto: [redacted] Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message

Volkswagen [redacted] E-Mail Case: [redacted] / [redacted] VIN: [redacted] May 9, 2017DateDear [redacted] ***:This will acknowledge receipt and response to your Revdex.com correspondence dated 5/8/regarding your Volkswagen [redacted] We apologize that our decision was not what you were hoping for.The position of Volkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., remains that we will be unable to meet your request.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all casesWe appreciate the opportunity to reply.Sincerely,Ryan H

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: the responsibility of Volkswagen is to insure that I have a safe car to drive I remind them and the Revdex.com that the recall of the defective air bags state the "severe injury or death" could occur should the air bags deploy in even a minor accident I have not asked for instant replacement Rather I have asked for a loaner car to drive while waiting for replacement or suspension of the lease payments as long as the car is not useable Volkswagen has refused either request leaving me with the untenable option of driving a potentially deadly car or having a car parked, not drive able and continuing to pay for that undriveable car.I reject and further contest this action and will continue to warn others of Volkswagen and their callousness and disdain for their customers and their safety Assuredly I will never buy or lease another Volkswagen again as long as I live This may be posted to the public do as to warn them as well!An extremely dissatisfied former customer[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: It fails to address the issueI have called VW and the option is to just leave a message with the TDI litigation department or the customer service agent states that he/she does not have the authority to change the offerThis is why I opted to contact Revdex.com, the lack of compassion and regards to my matterI would like for someone who has the authority to change the settlement offerAs a consumer I did not do anything wrong; I paid for the vehicle as price advertised, worked very to hard to pay-off my loan but now I face with the reality of having been purposely misled by VW and my vehicle is not what I expected Regards, [redacted]

[redacted] This will acknowledge receipt and response to your Revdex.com correspondence dated 6/12/regarding your [redacted] and your previous [redacted] vehicleWe sincerely apologize for any inconvenience you may have experienced with your vehicle.This case has been reviewed by multiple departments and the decision remains [redacted] an organizational unit of [redacted] ***, has determined that the situation does not merit a settlement offer.I noticed that you had a previous case with the [redacted] The [redacted] Customer Care Center offered you a $gift card due to your loyalty with the companyHowever, [redacted] is unable to compensate you for a repair that was done outside of your ownership [redacted] is not in a position to make changes to an already agreed upon contract of sale between yourself and [redacted] Please be assured that [redacted] takes a broad and liberal view when helping owners to be satisfied with their [redacted] driving experience but we are not able to assist in all cases.Sincerely,Ryan H

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Volkswagon Group of America continues to reject warranty claim based on my vehicle not having a Misfueling Guard installed on the vehicle even though I never received a service notification to have a Misfueling Guard installed I am not a laywer, but your the assumptions that I recieved this service notice is just as good as my assumption you did not mail it to me.If this is not the reason for denial of my claim? Please provide specific reasons for the denial of my claim and not this broad and liberal view that VW is taking on how it administers this warranty Including the repairs already done on the vehicle and the HPFS that needs to be done, repair cost for this vehicle will exceed approx$13, which is over half the purchase price of the vehicle and the vehicle is just over years old I had many options available when choosing a high mileage vehicle when I decided to give a VW Jetta TDI a try save money, this has not been the case I urge you to reconsider your position Regards, [redacted]

Dear [redacted] :This will acknowledge receipt and response to your Revdex.com correspondence dated 11/27/2017, regarding your Volkswagen [redacted] We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, Volkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.The repair that you are seeking reimbursement for was to replace the Nvalve (RO # [redacted] )This repair is unrelated to the 20Zcampaign for the fuel filter flange.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all cases.I realize that this was not the response you were hoping forHowever, Volkswagen of America appreciates the opportunity to respond.Sincerely,Ryan HCustomer Resolution & Retention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: While this disclaimer is here, the company is also boasting these features to be includedThe text on the website reads as follows: "Premium quality and amentias shouldn't always cost extraThat's why we made attractive features like a navigation system and rearview camera standard on every CC." I have attached a screenshotThis influenced my decision to purchaseThis company is CLEARLY guilty of advertising and deceptive business practices Regards, [redacted]

July 18, Dear ***, Audi of America, Incis in receipt of the claim filed by ** [redacted] regarding his Audi **, Audi appreciates the opportunity to respondAudi has conveyed ** [redacted] 's concerns regarding www.audi.com the alleged odometer roll back to Audi *** [redacted] Audi [redacted] has indicated they are in communication with **, [redacted] regarding his concernsAudi [redacted] provided a copy of the [redacted] report which indicates there may simply have been a typographical error regarding the mileage documentation.After reviewing ** [redacted] 's concerns, Audi has determined it will not be able to meet his expectations of pay for his car value lost, refund.If ** [redacted] has any further concerns, he may contact Audi Customer Support at ###-###-####.Sincerely,