Volkswagen Group of America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you for contacting Volkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., regarding your vehicleThis is in response to the Revdex.com complaint submitted on 4/13/relating to the TDI Class Action Settlement ProgramThis case has been escalated to the Customer Resolution & Retention Team for further analysisWe regret that you have concerns that have led you to engage with our team, but we assure you that your request will receive our thorough and detailed attention.We have reached out to the correct department to escalate this caseWe have made sure that this case is being addressedWe apologize for any inconvenience you have experienced.For more information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com, as it has the most up-to-date informationTo speak to someone concerning the TDI Settlement Program, we must refer you to the Customer Support Team at 844-98-CLAIM (844- 982-5246), as this is the team that was created to handle the TDI Class Action Settlement process and they have access to the information relating to the program.Volkswagen values you as a customerThe trust of our customers and the public is and will continue to be our most important assetWe at the Volkswagen Group will do our best to justify the trust that so many people have placed in us.Best Regards,Ryan HCustomer Resolution & Retention

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Though their response was extremely generic and did not help, they FINALLY got my offer extended after 3-times their claimed wait periodDue to this, I will no longer pursue action against them, but still find their customer service unacceptable Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because if this is the operation of the vehicle, then why are we waiting on a software update? Why would one be necessary? This condition is causing additional resources in gasoline and additional trips to the [redacted] dealershipI feel [redacted] could have traded this vehicle or refunded the [redacted] care package Regards, [redacted]

March 24, 2016Dear [redacted] and *** [redacted] :We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.We have thoroughly reviewed the service history of your vehicleUnfortunately, [redacted] of America, Inc("***"), an organizational unit of Volkswagen Group of America, Inc., has determined that we will be unable offer financial assistance with replacement tires for your vehicle, as they are warranted by the tire manufacturerOur factory representative has been involved and has determined the tires needed to be replaced due to wear and tear[redacted] will continue to work within the terms of any applicable warranties to address any verifiable manufacturer shortcomingsIf you still experience concerns with your vehicle, please contact an authorized [redacted] dealership to schedule a service appointment.Sincerely,Laura S Customer Resolution and Retention Arbitration Specialist Volkswagen Group of America, Inc Ph###-###-#### Fax ###-###-#### mailto: ***@vwgoa.comConfidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message

May 22, [redacted] On behalf of Volkswagen of America, Inc., (“Volkswagen”) an organizational unit of Volkswagen Group of America, Inc., this letter will acknowledge receipt and respond to your Revdex.com correspondence dated 5/16/2017.Once again, this case has been reviewed by multiple departments within the organizationWe encourage you to continue working with the departments that you have already contacted, as they are in the best position to answer your questionsPlease reference [redacted] .As previously stated in the prior correspondence, in order to speak to someone concerning the [redacted] Settlement Program, we must refer you to the Customer Support Team at [redacted] as this is the team that was created to handle the [redacted] Class Action Settlement process and they have access to the information relating to the programWe apologize for the lengthy hold time that you are experiencing.Best Regards,Ryan H

June 11, 2015Dear Revdex.com:In response to your correspondence dated June 5th, we are in contact with the customer in order to try and come to an amicable resolutionAt this point Volkswagen group of America has not reached a decision with the customer but have reached out to him in order to do so We strive to make every customers experience the best and hope that we can do so in this instance as well.Sincerely,Adrian G.Customer Resolution and Retention Senior Specialist

Dear [redacted] , This will acknowledge receipt and response to your correspondence dated 5/27/regarding your vehicleWe sincerely apologize for any service-related difficulties you may have experienced with the vehicleWe have thoroughly reviewed the service history of your vehicle Unfortunately, Volkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the history does not merit a settlement offer.Regards,Laura SCustomer Resolution and Retention Arbitration Specialist Volkswagen Group of America, IncPh###-###-#### Fax ###-###-#### mailto: ***@***.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message

July 13, 2015Dear Revdex.com;This is in regards to the Revdex.com complaint that was submitted on 07/06/We are in the process of working the customer to come to an amicable resolutionWe have sent him the attached letter in hopes of gathering further information before making a decisionPlease let me know if there is any further information that you would like.Sincerely,Adrian G.Customer Resolution and Retention Senior Specialist

Dear [redacted] ,We have received the complaint filed with the Revdex.com regarding your vehicleYour request for the repurchase of your vehicle as a result of the news regarding emissions on affected TDI vehicles is being reviewed by our Customer Resolution and Retention Team for further analysisWe regret that you have concerns that have led you to engage the Revdex.com, but assure you that your request will receive our thorough and detailed attentionVolkswagen of America values you as a customerThe trust of our customers and the public is and continues to be our most important asset We at the Volkswagen Group will do our best to justify the trust that so many people have placed in us.Please note that on September 18, the United States Environmental Protection Agency (EPA) issued a press release stating "Car owners should know that although these vehicles have emissions exceeding standards, these violations do not present a safety hazard and the cars remain legal to drive and resell"Volkswagen of America Incwill follow up with you directly once our evaluation is complete In the event that the evaluation is delayed for any reason, please know that we will contact you to keep you informed.Best Regards,Customer Resolution and Retention

Dear [redacted] : This is in response to the Revdex.com complaint received 2/8/relating to the TDI Class action Settlement program For information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com , as it has the most up-to-date information To speak to someone concerning the TDI Settlement Program, please contact the Customer Support Team at 844-98-CLAIM (844-982-5246), as this is the team that was created to handle the TDI process and they have access to the information relating to the TDI Settlement programSincerely,Laura SCustomer Resolution & Retention Arbitration Specialist

Dear [redacted] : This is in response to the Better Business Bureau complaint submitted on 2/24/relating to the TDI Class Action Settlement Program For information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com , as it has the most up-to-date information To speak to someone concerning the TDI Settlement Program, we must refer you to the Customer Support Team at 844-98-CLAIM (844-982-5246), as this is the team that was created to handle the TDI Class Action Settlement process and they have access to the information relating to the program We apologize we could not be of more assistance; however we do appreciate the opportunity to respond Sincerely, Laura S Customer Resolution & Retention Arbitration Specialist

MsJones: This is in response to the Revdex.com complaint relating to your Volkswagen [redacted] ***For any information relating to the [redacted] Settlement Program, please visit the website VWCourtSettlement.com as it has the most up-to-date informationIf you have questions concerning the [redacted] Settlement Program, please contact the Customer Support Team at [redacted] (###-###-####)Sincerely, Laura SCustomer Resolution & Retention Specialist

[redacted] **Name [redacted] Arbitration SpecialistTitle Miami, FL [redacted] Customer Resolution & RetentionDepartment ###-###-####Phone ###-###-####Fax RE: Volkswagen [redacted] ***@vwgoa.comE-Mail Case:***-***-***/ [redacted] VIN: [redacted] May 3, 2017DateDear [redacted] :This will acknowledge receipt and response to your Revdex.com correspondence dated 5/1/regarding your Volkswagen ***We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, Volkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all cases.Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concernsIf you are still experiencing concerns with the vehicle, please contact an authorized Volkswagen dealership to schedule a service appointment.Sincerely,Ryan H

Dear [redacted] ***:This will acknowledge receipt and response to your Revdex.com correspondence dated 3/5/18, regarding your Audi QWe sincerely apologize for any difficulties you may have experienced with your vehicle.This case has been thoroughly reviewed within Audi of AmericaEach customer situation is evaluated on an individual basis with consideration given to many factorsTaking this information into consideration, Audi of America, Inc(“Audi”), an organizational unit of Volkswagen Group of America, Inc., has determined that we are unable to provide any assistance.Please be assured that Audi takes a broad and liberal view when helping owners to be satisfied with their Audi driving experience but we are not able to assist in all casesThe safety system that you mention in your correspondence is only an assist system and does have limitations.Audi will continue to work within the terms of any applicable warranties to address any verifiable concernsIf you are still experiencing concerns with the vehicle, after Audi Brooklyn Service Center repairs the damage from the accident, please contact an authorized Audi dealership to schedule a service appointmentWe understand that this is not the response you were hoping for, however, we appreciate the opportunity to respond.Sincerely,Audi of America, Inc.Ryan H.Customer Resolution & Retention

[redacted] ***: This is in response to the Revdex.com complaint filed relating to the TDI online claims system To obtain assistance, please contact the TDI Settlement Program Customer Support Team at 844-98-CLAIM (###-###-####) Thank you, Laura SCustomer Resolution and Retention Arbitration Specialist Volkswagen Group of America, IncPh###-###-#### Fax ###-###-#### mailto: ***@vwgoa.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message

Complaint: [redacted] I am rejecting this response because: In your letter, VW failed to address the underlying causes of my complaint Specifically, VW did not address: The reason that the sunroof drains are not specified for inspection during VW's regularly scheduled preventive maintenance regiment (e.g., 20K, 40K, etc.); The reason why defective VW parts cause internal/interior damage when they fail; and The reason why VW does not repair the damaged caused by defective VW parts that are not inspected on a periodic basis; As a faithful VW customer who has bought five new VW over the years, it is hard to understand why VW would not support a consistent consumer of your product with a reasonable complaint for damage costs It is particularly disappointing that VW does not respect the reasonable requests of dependable customers I can assure you that VW has lost me as a customer While I have noticed the quality of VW service and parts have declined over time, I have previously defended those who ask me why I buy VW, but that practice has come to an end In fact, I will quote your letter and this situation as the basis why one should never buy a VW vehicle - poor customer service, defective parts that cause internal/interior damage when they fail, and a lack of commitment to long-standing customersWhen VW addresses the three issues above, they can resubmit their response for my review Regards, [redacted] ***

October 23, Dear [redacted] ***:Volkswagen Group of America, Incis in receipt of your letter dated October 16, regarding claim # [redacted] We appreciate the opportunity to respondThe customer has been in contact with Volkswagen Customer CARE regarding his concerns over his vehicle's fuel economyThey have offered the customer an inspection to determine the rate of consumption, or a loyalty voucher towards the purchase of a new vehicleWe encourage the customer to continue working with Volkswagen Customer CARE so this matter can be resolvedSincerely, Doug G Customer Resolution and Retention Senior Specialist

October 8, 2014Dear [redacted] ***:Volkswagen Group of America, Incis in receipt of your leffer dated September 29, regarding claim # [redacted] We appreciate the opportunity to respondThe customer is in current contact with Volkswagen Customer CARE and we are working to schedule an inspection of his vehicleUnfortunately, this would be necessary in order to evoluote the customer's requestWe encourage the customer to continue working with Volkswagen Customer CARE, so the inspection can be completed and his request evaluated.The below excerpt was taken from hip://www.fueleconomy.gov/seg/why differ.shtml:EPA has improved its methods for estimating fuel economy, but your mileage will still vary.EPA tests are designed to reflect "typical" driving conditions and driver behavior, but several factors can affect MPG significantly:How & Where You DriveVehicle Condition & MaintenanceFuel VariationsVehicle VariationsEngine BreTherefore, the EPA ratings are a useful fool for comparing the fuel economies of different vehicles but may not accurately predict the average MPG you will getSincerely, Doug G Customer Resolution and Retention Senior Specialist

From: [redacted] < [redacted] @***.com>Date: Thu, Mar 2, at 1:PMSubject: Fw:Complaint # [redacted] You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .I started a new claim with your organization because I didn't think it was possible to reopen a case; my sincere apologies.I started a new claim because there hasn't been any resolve Volkswagen purposely takes a long time to come up with some kind of answer that there is an expiration with you guys Whether or not the experience was negative or positive, I had the intention of following up for the sake of other consumers.Since my first claim, I've been to the dealership more times The resolve was to add more insulation to my car to be a buffer to not overheat the infotainment system I will admit that it takes longer before it shuts off, but when it does, it worse than what it was prior to them "fixing" it I sent a video to Laura Sfrom the reply of my Revdex.com claim and she took days to tell me to go back to the dealership to get it fixed They aren't trying to work with me If I need to make a claim with the dealership, I can for them as well-***