Volkswagen Group of America

Dear [redacted] :Please consider this receipt and response of the Revdex.com complaint dated 1/3/regarding your Audi **You have mentioned your vehicle is totaled and you are seeking the cost of having the vehicle certified The certified pre-owned warranty is not an extended warranty on the vehicle, it comes with the vehicle when it has gone through the inspection process You may pay slightly more for a certified vehicle because it come with a factory warranty that is longer than the original warranty; however there is not a specified price allotted for the warranty As such, Audi is not in a position to offer refunds for the certified pre-owned when a vehicle has been damaged or totaledIf you are referring to another type of extended warranty, that would be offered through a third party and you would need to contact the third party directly.Regards, Laura S.Customer Resolution and RetentionArbitration Specialist Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message

February 6, 2018Dear [redacted] :This will acknowledge receipt and response to your Revdex.com correspondence dated 1/30/2018, regarding your vehicleWe sincerely apologize for any service-related difficulties you may have experienced with the vehicle.We have thoroughly reviewed the service history of your vehicleAs of the most recent service visit on 1/29/at [redacted] Volkswagen, the dealership was unable to duplicate the alleged concern regarding the sunroof leakAuthorized Volkswagen dealerships are unable to perform warranty repairs unless they can first duplicate the alleged concern(s).Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concernsIf you are still experiencing concerns with the vehicle, please contact an authorized Volkswagen dealership to schedule a service appointmentIf you are not satisfied with the diagnosis done by [redacted] Volkswagen, you are more than welcome to bring the vehicle into another authorized Volkswagen dealership to get a second opinion.If there are future verified concerns with the vehicle, Volkswagen of America can review the case further at that timeVolkswagen of America appreciates the opportunity to respond.Sincerely,Ryan HCustomer Resolution & Retention

Dear Ms***: This is in response to the complaint that was filed with the Revdex.com on 8/1/ First of all, I would also like to send our sincerest apologies for your experience with the Customer CARE Center.I apologize for the delayed response, as I was researching the gift card you were promised I was able to find out that the gift card was mailed on 8/2/and the $funds have been spent in full Thank you for allowing us the opportunity to respond to your concern, as we value you as a Volkswagen ownerSincerely,Laura S.Customer Resolution and RetentionArbitration Specialist Volkswagen Group of America, Inc.Ph###-###-####Fax ###-###-####mailto: [redacted] Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message

June 3, This will acknowledge receipt and response to your correspondence dated May 27, 2014, regarding [redacted] s TTWe sincerely apologize for any service-related difficulties she may have experienced with her vehicle and with [redacted] .Each customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicles age and rmileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, [redacted] of America, Inc(***), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit aPlease be assured that [redacted] takes a broad and liberal view when helping owners be satisfied with their [redacted] driving experience but we are not able to assist in all cases[redacted] will continue to work within the terms of any applicable warranties to address any verifiableconcertis, Please let me know if you have questions.Sincerely,

March 6, 2018Dear [redacted] ***:This will acknowledge receipt and response to your Revdex.com correspondence dated 3/4/18, regarding your Volkswagen ***We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, Volkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all cases.Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concernsIf you are still experiencing concerns with the vehicle, please contact an authorized Volkswagen dealership to schedule a service appointmentYour vehicle’s CPO warranty is valid through November or 64,miles, whichever occurs first.We understand that this is not the response you were hoping for, however, we appreciate the opportunity to respond.Sincerely,Ryan HCustomer Resolution & Retention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I purchased this car primarily for the online experience, ESPECIALLY THE [redacted] APPMy husband and I were shown the [redacted] app before we chose the car and we LOVED it! But for our car for some reason doesn't work! These days, many people including us select cars for the infotainment systemI would never have selected this car if I had known that the [redacted] app would not workNo way!Audi is offering NOTHINGThat is not good enoughThey need to fix the problem or replace the car or terminate the leaseAudi has had almost nine months to fix the problem without success, so presumably we can forget that option.If arbitration or mediation doesn't work, my husband who is an attorney will file a lawsuit in the Los Angeles Superior Court.Please note that I also filed the complaint with Revdex.com [redacted] I'm not sure if I have two complaints pending.Regards, [redacted]

Please see the attached response to this complaintThanks!Laura S.Customer Resolution and RetentionArbitration SpecialistVolkswagen Group of America, Inc.Ph###-###-####Fax ###-###-####mailto: [redacted] Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressedIf you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of itIf you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message We received the complaint you filed with the Revdex.com regarding the [redacted] lease that you turned in October, As you have not identified a manufacturer shortcoming with the vehicle, we are unable to provide assistanceSince you have a concern with the fees associated a previous lease, you are encouraged to speak with the dealership directly for assistance.Sincerely,Laura S.Customer Resolution & Retention Senior Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response of we can’t do that is a very poor answer If the EPA told you to fix this and add this feature it would be done Given the emission scandal and the way my issues was handled I will not recommend VW to any friends or family members I will be willing to give positive feedback once this feature is added to my car Regards, [redacted]