Volkswagen Group of America

March 15, Dear [redacted] ***: This will acknowledge receipt and response to your correspondence dated 3/9/regarding your vehicleWe sincerely apologize for any service-related difficulties your client may have experienced with the vehicleWe have thoroughly reviewed the service history of your client's vehicleUnfortunately, [redacted] of America, Inc("***"), an organizational unit of Volkswagen Group of America, Inc., has determined that the history does not merit a settlement offerHowever, the spare parts warranty would have been applicable if the vehicle was taken to the authorized [redacted] dealership for serviceThe warranty for a paid repair is months or 12,miles, whichever occurs first [redacted] will continue to work within the terms of any applicable warranties to address any verifiable concernsIf you are still experiencing concerns with this vehicle, please contact an authorized [redacted] dealership to schedule a service appointmentSincerely,Laura SCustomer Resolution & Retention

Brenda: Please provide the customer with our response in the attached letterThanks! Laura S.Customer Resolution and RetentionArbitration Specialist Volkswagen Group of America, Inc.Ph(844) 862-ext43498Fax 248-754-6350mailto: [email protected] Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message This will acknowledge receipt and response to the Revdex.com complaint that was filed on 8/22/regarding your vehicleWe sincerely apologize for any service-related difficulties your client may have experienced with thevehicle.We have thoroughly reviewed the service history of your vehicleUnfortunately, Volkswagen of America, Inc("Volkswagen"), an organizational unit of Volkswagen Group of America, Inc., has determined that the history does not merit a settlement offer.Although we were not able to provide a favorable response, we appreciate you allowingus the opportunity to respond

March 10, 2017M [redacted] Charlotte, NC ***-***RE: Volkswagen [redacted] Case: [redacted] VIN: [redacted] Dear [redacted] :Thank you for contacting Volkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., regarding your vehicleYour request to address the concern with the EFT from [redacted] *** has been escalated to the Customer Resolution & Retention Team for further analysisWe regret that you have concerns that have led you to engage with our team, but assure you that your request will receive our thorough and detailed attention.We have reached out to the department who handles the TDI settlement processWe were advised that your account was unblocked a few days ago and you can access the EFT email.Volkswagen values you as a customerThe trust of our customers and the public is and will continue to be our most important assetWe at the Volkswagen Group will do our best to justify the trust that so many people have placed in us.Best Regards,Ryan HCustomer Resolution & RetentionVolkswagen Group of America Hamlin RdAuburn Hills, MI Telephone Fax +

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: every time I get behind the wheel, I subject myself to danger should that airbag deploy It is their responsibility to ensure the consumer's safety Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] 1) VW Credit has not reached out to us Nor have they responded to any of our written communications with any response2) VW Credit, Incoperates as a private-subsidiary of Volkswagen Group of America, Inc3) VW corporate Germany has been copied with all the communications to date4) Since VW credit operates unresponsively, we were hoping that VW Corporate would take responsibility.5) We are going to contact newspapers next Complaint: [redacted] I am rejecting this response because: Regards, [redacted] And [redacted]

Dear Revdex.com:Please find this in response to your letter dated July 9th in regards to the above mentioned vehicleVolkswagen has reached out the customer to try an amicable solution to their concernsWe take all matters very seriously here of Volkswagen including any that come through the Customer Care CenterWe would like to apologize for any inconvenience that the Gordon's may have encountered throughout the process and look forward to turning their experience around.Sincerely,Adrian G [redacted] Customer Resolution and Retention Senior Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Your efforts are too little too lateThis is the second time I have now filed a complaint with the Revdex.comI have emailed VWoA directly and you failed to respond You have already sent me a letter stating there is a zero balance, but your negligence has cost me a home loan and a credit cardIt has been overdays since I traded my former car in and it was to be paid offThat is roughly a third of a yearAt this point, I feel it is VW's duty to remove this from my account within daysI am being more than generousI will continue to explore all legal and social matters available to remedy this Regards, [redacted]

Hello, [redacted] has contacted Volkswagen Group of America in regards to her request for a repurchase of her vehicleThe request has been thoroughly reviewed and [redacted] has been advised that we are not in a position to repurchase the vehicleThank you, 0in 0in 0pt;">Kim LCustomer Resolution and Retention Arbitration Specialist

June 13, Dear [redacted] :This will acknowledge receipt and response to the Revdex.com complaint dated June 8, regarding your vehicleWe sincerely apologize for any service-related difficulties you may have experienced with the vehicle.We have thoroughly reviewed the service history of your vehicleVolkswagen of America, Inc("Volkswagen"), an organizational unit of Volkswagen Group of America, Inc., has determined that the history does not merit a settlement offer as a result of the recent news regarding the [redacted] Airbag Recall.The trust of our customers and the public is our most important assetPlease know that we are working closely with the manufacturer to Secure the necessary parts, tools and defining the procedure(s) to rectify this issueAs these items become available, you will be notified to bring your vehicle in for service to complete the recallAdditional information regarding this matter can be found at http://www.safercar.gov.We will continue to work within the terms of any applicable manufacturer's warranties to address any verifiable concerns with your vehicleIf you should experience any additional concerns with your vehicle, please contact an authorized Volkswagen dealership to schedule a service appointmentShould there be additional information regarding your vehicle's service history that you would like us to consider, please contact Customer Resolution & Retention at ###-###-#### (ext***) or [redacted] @vwgoa.com.Sincerely,Laura S.Customer Resolution and RetentionArbitration Specialist Volkswagen Group of America, Inc.Ph###-###-####Fax ###-###-####mailto: ***@vwgoa.com

Volkswagen [redacted] ***@***.comE-Mail Case: [redacted] / [redacted] VIN: [redacted] May 4, 2017DateDear [redacted] :Please allow this to serve as response to your Revdex.com correspondence dated 4/28/Volkswagen Group of America apologizes for any inconvenience you have experienced at [redacted] Volkswagen.I have contacted the management at [redacted] Volkswagen and have been advised that they will be reaching out to you to clear up any confusion regarding the sales paperworkThe General Manager is [redacted] and the Executive Analyst is [redacted] *Management at [redacted] Volkswagen can be reached at ###-###-####.We apologize that it had to get to this point before a member from [redacted] Volkswagen reached out to youWe look forward to [redacted] Volkswagen addressing your concerns.Sincerely,Ryan H

April 27, [redacted] Lyle, WA [redacted] RE: Volkswagen [redacted] Case: [redacted] / [redacted] VIN: [redacted] Dear [redacted] ***:Thank you for contacting Volkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., regarding your Revdex.com correspondence dated 4/26/Your request has been escalated to the Customer Resolution & Retention Team for further analysisWe regret that you have concerns that have led you to engage with our team, but we assure you that your request will receive our thorough and detailed attention.After speaking with the department who handles the TDI Settlement Program, in order to proceed with your claim, the following information will need to be submitted:· Government Issued ID· Government Issued Vehicle Registration (on or after 9/18/15)· Financial Consent Form· Power of Attorney if applicablePlease submit these requested documents to the TDI Settlement Portal at your earliest convenienceFor information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com, as it has the most up-to-date informationTo speak to someone concerning the TDI Settlement Program, we must refer you to the Customer Support Team at 844-98-CLAIM (844-982-5246), as this is the team that was created to handle the TDI Class Action Settlement process and they have access to the information relating to the program.Volkswagen values you as a customerThe trust of our customers and the public is and will continue to be our most important assetWe at the Volkswagen Group will do our best to justify the trust that so many people have placed in us.Best Regards,Ryan H

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response of we can’t do that is a very poor answer If the EPA told you to fix this and add this feature it would be done Given the emission scandal and the way my issues was handled I will not recommend VW to any friends or family members I will be willing to give positive feedback once this feature is added to my car / [redacted] Style Definitions */ Regards, [redacted]

I understand the vehicle is outside of the warrantyThe problem is Volkswagen put a clutch in my car that is not acceptable for the ***'s performaceThey put a [redacted] standard clutch that is meant to handle the power of a non turbo vehicle in my carThe clutch is not meant to handle the power the [redacted] puts outThat why the clutch is burned upThis is grounds for a recall on VolkswagenLike I mentioned before, this is about the part being a faulty part, not about warranty issue.To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Complaint: [redacted] Dear [redacted] ***,Thanks for your effort in coordinating the claimI have read the response from MsC [redacted] and I am rejecting this response because of three simple facts below:It was advertised on www.***usa.com that an [redacted] comes with four-year [redacted] Traffic subscription (see attachment)It does not state the subscription is new purchase only nor the subscription is non-transferable, not even in fine print (see attachment)I have asked [redacted] customer support if there is any public documentation in writing that explicitly states the subscription is non-transferableHowever, they are unable to provide any and stated the policy is just an "internal" oneClearly, there is a discrepancy between what is being advertised and ***'s internal policy.Therefore, I maintain that my car, though purchased as a preowned, is eligible for the [redacted] Traffic service for the remaining part of the ***'s advertised four year period Regards, [redacted] ***

Hello [redacted] , Volkswagen apologized that you were not made aware that the vehicle did not come equipped with a spare tireMany vehicles across the manufactures build vehicles that do not come equipped with a spare tire for various reasonsThis is how your vehicle was designedThe repair kit will allow you to get the vehicle to a repair facility in the event you have a concern with one of your tires.Thank you, Kim LCustomer Resolution and Retention Arbitration Specialist

This will acknowledge receipt and response to your Revdex.com correspondence dated 8/15/2017, regarding your Volkswagen [redacted] We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutesTaking this information into consideration, Volkswagen of America, Inc(“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has offered you 50% goodwill coverage for the cost of the parts and labor for the current necessary repairsThis assistance was determined by the Fixed Operations Manager for the region and the Regional Case ManagerPlease reference Volkswagen Customer Care case # [redacted] .I am glad both the Fixed Operations Manager and the Regional Case Manager were able to provide goodwill assistance for your recent concerns.Sincerely,Ryan HCustomer Resolution & Retention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: You guys are all part of the same company! This is th me headquarters and you need to address this with your fellow employees! Brushing off the issue saying that you need the location to handle the situation is null and void! Your employee [redacted] ran my social security number without my authorization! It is not fair what he did and I want it REMOVED from my credit reportI went to [redacted] Volkswagen with my own financing and he knew that! I repeatedly said that to him! What he did was dishonest, disgusting and very distasteful! This should never have happened! I only knew what he did whilst I was sitting waiting for him in his office while he claimed he was talking to his bossI only gave my social security for my car insurance and I asked why would he need it and he said it was for the car insurance Remove the inquiry! And I didn’t not authorize [redacted] Volkswagen to run my social nor did I authorize to give my social to anyone else! Regards, [redacted]

Hello, [redacted] has resolved this issues with [redacted] VolkswagenPlease confirm that the customer is satisfied with the outcome Thanks, Kimberly L [redacted] Arbitration Specialist Volkswagen Group of America

Dear [redacted] , We have received the complaint filed with the Revdex.com regarding your vehicleYour request for the repurchase of your vehicle as a result of the news regarding emissions on affected TDI vehiclesis being reviewed by our Customer Resolution and Retention Team for further analysisWe regret that you have concerns that have led you to engage the Revdex.com, but assure you that your request will receive our thorough and detailed attention Volkswagen of America values you as a customerThe trust of our customers and the public is and continues to be our most important assetWe at the Volkswagen Group will do our best to justify the trust that so many people have placed in us Please note that on September 18, the United States Environmental Protection Agency (EPA) issued a press release stating "Car owners should know that although these vehicles have emissions exceeding standards, these violations do not present a safety hazard and the cars remain legal to drive and resell" Volkswagen of America Incwill follow up with the Revdex.com once our evaluation is complete In the event that the evaluation is delayed for any reason, please know that we will contact you to keep you informed Best Regards, Customer Resolution and Retention Kimberly L***

May 14, Dear [redacted] :Volkswagen is in receipt of complaint # [redacted] regarding the above-mentioned vehicle, and we appreciate the opportunity to respond.While we appreciate the customer's concern; unfortunately the maintenance manual outlines which services are included as part of the Volkswagen Carefree Maintenance ProgramThe 40,mile maintenance in question is not covered as part of the Carefree Maintenance ProgramTherefore, we are unable to meet the customer's expectation of covering the cost of the 40,mile maintenance.Sincerely,