VW Credit, Inc.

November 21, Revdex.com NWabash, SteChicago, IL 60611- RE: Complainant Name: Ledarreia S***
Revdex.com Complaint ID: *** Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms*** concerns brought forth in their recent correspondence to your office. Volkswagen Credit contacted the customer on November 21, to address her concerns If you have any questions regarding this matter, please contact us at (800) 428-4034. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, John *** Volkswagen Credit

June 15, 2017 Revdex.com of Chicago & Northern Illinois, IncNorth Wabash AvenueSuite 3120Chicago, IL 60611 RE: Consumer Name: *** * *** Complaint #: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr*** concerns brought forth in their recent correspondence to your office. Volkswagen Credit contacted the customer on June 15, to address his concernsWe consider this complaint resolved If you have any questions regarding this matter, please contact us at *** ***. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time. Sincerely, *** *** Volkswagen Credit

Complaint: ***I am rejecting this response because: Every time I get the same answer from VWThey admit they screwed up their system, but they will not fix it
By the way my first name is not ***, but ***Please see your previous conversations and be more accurateSincerely,*** ***

Complaint: ***
I am rejecting this response because:They haven't tried to contact me. My phone number *** or email *** hasn't changed
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom it May Concern, We regret to learn of *** *** unsatisfactory experience with the service department at his dealership. *** *** will need to contact the service department directly and file his complaint. All dealerships are independently owned so *** ***
should contact the dealership directly to file his complaint. Sincerely, *** ***Customer Care Support SupervisorVolkswagen Credit

Revdex.comNWabash, Ste3120Chicago, IL 60611-7621RE: Complaint Name: Christine ***Revdex.com Complaint ID: ***Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms***’s concerns brought forth in their recent correspondence to
your office. Audi Financial Services has been in contact with the complainant to address her concernsIf you have any questions regarding this matter, please contact us at (***) ***-***. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time.Sincerely,Martha ***Audi Financial Services

Revdex.com NWabash, SteChicago, IL 60611- RE: Complainant Name: *** D*** Revdex.com Complaint
ID: *** Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms***’s concerns brought forth in their recent correspondence to your office. Volkswagen Credit will be contacting the complainant to address their concerns If you have any questions regarding this matter, please contact us at (***) ***. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, *** *** Customer Care Supervisor VW Credit, Inc

June 10, Revdex.com of Chicago & Northern Illinois North Wabash Ave, Suite Chicago, IL RE: Customer Name: *** ***
Account Number: *** Vehicle: *** *** *** VIN: *** ID: *** Dear Customer Relations Advocate: Thank you for the opportunity to respond to Mr*** concerns brought forth in his recent correspondence to your office Volkswagen Credit will be in contact with the customer. We are dedicated to ensuring that his concerns are addressed. If Mr*** has any further questions, he may contact us at *** ***. Our hours of operation are Monday through Friday, 8:a.muntil 8:p.mEastern Time Sincerely, *** *** Sales and Service Consultant Volkswagen Credit

We called the customer, apologized for letters seeming harassing, explained that we did not get the check to pay off his account until days ago so letters had to be sent to show account was still open, adv account is now closed at zero balance and update

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com NWabash, SteChicago, IL 60611- RE: Complainant Name: Jill D*** Revdex.com Complaint
ID: ***
Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms***’s concerns brought forth in their recent correspondence to your office. Volkswagen Credit contacted the customer on September 1, to address her concerns If you have any questions regarding this matter, please contact us at (800) 428-4034. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely,
*** Floyd VW Credit, IncTell us why here

December 22, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: *** ** *** Complaint #: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr*** concerns brought forth in their recent correspondence to your office. Volkswagen Credit contacted the customer on December 21, to address his concerns. If you have any questions regarding this matter, please contact us at *** ***. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, *** *** VW Credit, Inc

February 2, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite Chicago, IL RE: Customer Name:
*** *** Account Number: *** Vehicle: *** ** *** *** *** ** VIN: *** Revdex.com ID#: *** Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms*** recent correspondence to your officeWe have reviewed her concerns and are dedicated to ensuring that they are addressed As discussed during recent telephone conversations with Ms*** and *** *** Credit Union *** a refund check in the amount of $*** was issued to *** on January 29, 2016. The check was sent via *** tracking number ***. Our records indicate that the check was delivered on February 1, We sincerely apologize for any inconvenience Ms*** has experienced during the process of paying off her account. If you have any additional questions, please contact me at *** *** *** Our hours of operation are Monday through Friday, 8:a.mto 10:p.m., Eastern Time Sincerely, *** *** Customer Care Supervisor Volkswagen Credit Tell us why here

May 8, 2017Revdex.com OF CHICAGO NORTHERN ILLINOIS,INCNORTH WABASH AVE SUITE 3120CHICAGO, IL 60611RE: Complainant Name: *** *** Cobuyer Name: *** *** Dear Revdex.com Customer Relations Advocate : Thank you for the opportunity to respond to *** *** concerns brought forth in the
recent correspondence to your office.Volkswagen Credit will be contacting the complainant to address their concernsIf you have any questions, please feel free to contact us at *** Monday through Friday, a.m- p.mEastern Time.Sincerely,Volkswagen CreditLease End Services

Revdex.com NWabash Suite Chicago, IL 60611- RE: Complainant Name: Juan *** Revdex.com Complaint ID: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr***’s concerns brought forth in their recent correspondence to your office. VW Credit did address MrHackett’s concerns on 9/8/2016. At this time, we consider this complaint resolved. If you have any questions regarding this matter, please contact us at (***) ***-***. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, John *** VW Credit, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

May 2, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite Chicago, Illinois RE: Customer Name: *** ***
Account Number: *** Vehicle: Volkswagen Passat VIN: *** ID No: *** To whom it may concern, To whom it may concern, Thank you for the opportunity to respond to Mr***’s complaintOn April 28th, 2017, we attempted to contact Mr*** in order to discuss his accountWe will continue to follow up with Mr*** to advise him that his account has been paid in full. If Mr*** has further questions, he may contact us at *** *** Monday through Friday, 8:a.mto 10:p.m., Eastern Time Sincerely, Volkswagen Credit

September 22, 2017 Revdex.com of Chicago & Norther Illinois, IncNorth Wabash Avenue, Suite 3120Chicago, Illinois RE: Customer Name: Scott
B*** Account Number: *** Vehicle: Volkswagen Jetta VIN: *** ID No: *** To whom it may concern, Thank you for the opportunity to respond to MrB*** complaintOn September 19, 2017, we had the pleasure to speak with MrB*** If MrB*** has further questions, he may contact our Recovery Department at *** ***, Monday through Friday, 8:a.mto 7:p.m., Eastern Time. Sincerely, Volkswagen Credit

Initial Business Response /* (1000, 6, 2015/08/26) */
August 26,
Revdex.com of Chicago & Northern Illinois
Attention: Customer Relations Advocate
NWabash Ave Ste***
Chicago, IL XXXXX- XXXX
RE: Account Holder: *** M***
Account Number: XXXXX
Case/Complaint #:
XXXXXXXX
Vehicle: Volkswagen Jetta
VIN: 3VWDP7AJ0CMXXXXXX
Thank you for the opportunity to respond to Mr***'s concerns brought forth in his
recent correspondence to your officeWe have reviewed the customer's account and are
dedicated to ensuring that his concerns are addressed
We regret to hear of Mr***'s dissatisfaction regarding the over mileage charges on his
TuSettlement InvoiceMr***'s leased vehicle was returned with 5,miles over
the contractually allowed miles, resulting in an over mileage charge of $1,plus tax of
$
After a thorough review of the account, Volkswagen Credit has contacted Mr*** and
agreed to good will all excess mileage chargesFor his part, Mr*** accepted our offer
and has agreed to a settlement amount of $to resolve all remaining chargesThis
offer is contingent on the settlement amount being paid in full by September 3, At
this time, all parties consider the issue resolved
If there are any further questions, Mr*** may contact me at (XXX) XXX-XXXX extension
XXXXX, Monday through Friday, 9:a.muntil 8:p.mEastern Time
Sincerely,
*** ***
Sales and Service Consultant
VW Credit, Inc