VW Credit, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while I don´t know who Mr. Hacket is, I find that this resolution is satisfactory to me.  I had a long talk with a manager over the phone that informed me of the system problem they had and agreed to credit me for the overcharge and guaranteed the correct monthly payment as originally agreed when the lease was signed. Thank you very much for all your assistance and help.  
Sincerely,
Juan [redacted]

Customer Relations Advocate Revdex.com 330 North Wabash Avenue, Suite 3120 Chicago, IL 60611 RE: Complainant Name: Sean [redacted] Revdex.com Complaint ID: [redacted]  Dear Customer Relations Advocate, Thank you for the opportunity to respond to Mr. [redacted] concerns brought forth in...

their recent correspondence to your office. Volkswagen Credit will be contacting the complainant to address their concerns. If you have any questions regarding this matter, please contact us at (800)428-6050. Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.  Sincerely, Stephanie [redacted] Collections Supervisor VW Credit, Inc.

May 25, 2016 Revdex.com of Chicago & Northern Illinois, Inc. 330 North Wabash Ave, Suite 3120                                         ...⇄ Chicago, IL 60611 Re:       Customer Name:           [redacted]             Co-Lessee:                   [redacted]             Account #:                   [redacted]             Vehicle:                       [r...⇄             VIN:                            [redacted]             Complaint#:                 [redacted] Dear Revdex.com Customer Relations Advocate: Volkswagen Credit contacted Ms. [redacted] directly via telephone on May 11, 2016 and mailed a letter of explanation to the customer on May 20, 2016, which addressed the concerns expressed in her complaint.  We now consider this matter closed.  If you have any additional questions regarding this matter, please contact me at ([redacted]  Our hours of operations are Monday through Friday, 8:00 a.m. to 7:00 p.m., Eastern Time. Sincerely, [redacted] Customer Care Support Supervisor Volkswagen Credit

VW Credit, Inc. (dba Volkswagen Credit, [redacted] Services) is a servicer for VW Credit Leasing, Ltd. and VCI Loan Services, LLC.VW Credit, Inc.[redacted]Phone [redacted]Customer Relations AdvocateRevdex.com330 North Wabash...

Ave, Suite 3120Chicago, IL 60611RE: Complainant Name: [redacted]Revdex.com Complaint ID: [redacted]Dear Customer Relations Advocate,Thank you for the opportunity to respond to Ms. K[redacted] concerns brought forth in their recent correspondence to your office.Volkswagen Credit will be contacting the complainant to address their concerns.If you have any questions regarding this matter, please contact us at [redacted] Our hoursof operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.Sincerely,S[redacted] H[redacted]Collections SupervisorVW Credit, Inc.

June 16, 2017  Revdex.com of Chicago & Northern Illinois, Inc.330 North Wabash AvenueSuite 3120Chicago, IL 60611   RE:       Consumer Name:           Neomi [redacted]             Complaint #:                 [redacted]  Dear Revdex.com Customer Relations Advocate,  Thank you for the opportunity to respond to Ms. [redacted]’s concerns brought forth in their recent correspondence to your office.   Volkswagen Credit contacted the customer on July 28, 2017 to address her concerns.    If you have any questions regarding this matter, please contact us at (800) 428-4034.  Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.  Sincerely, [redacted]VW Credit, Inc.

Revdex.com 330 N. Wabash Suite 3120 Chicago, IL 60611-7621         RE:       Complainant Name:       Brandon [redacted]             Revdex.com Complaint...

ID:        [redacted]         Dear Revdex.com Customer Relations Advocate,   Thank you for the opportunity to respond to Mr. [redacted] concerns brought forth in their recent correspondence to your office.    Volkswagen Credit will be contacting the complainant to address their concerns.   If you have any questions regarding this matter, please contact us at (800) 428-4034.  Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.     Sincerely,   John F. VW Credit, Inc. Tell us why here...

March 22, 2016 Revdex.com of Chicago & Norther Illinois, Inc. 330 North Wabash Avenue, Suite 3120 Chicago, Illinois 60611 RE:      Customer Name:         [redacted]...

           Account Number:        [redacted]            Vehicle:                     [redacted]            VIN:                          [redacted]                    ID No:                       [redacted]             To whom it may concern, Thank you for the opportunity to respond to [redacted] complaint. On March 10, 2016, we had the pleasure to speak with [redacted] and have come to an agreement with his Turn-in settlement invoice. If [redacted] has further questions, he may contact our Recovery Department at [redacted], Monday through Friday, 8:00 a.m. to 7:00 p.m., Eastern Time. Sincerely, [redacted] Recovery Supervisor Volkswagen Credit

Complaint: [redacted]
I am rejecting this response because: Audi offered me a discount of the charges to $574.00. I still do not believe my car had ANY outside damages ( dents and scratches) that they are claiming.  I will not pay a penny for a car that was in PERFECT condition when handed in. 
Sincerely,
Christine [redacted]

April 11, 2016 Revdex.com of Chicago & Northern Illinois, Inc. 330 North Wabash Avenue, Suite 3120 Chicago, IL 60611 RE:     Customer Name:           [redacted]...

            Account Number:          [redacted]             Vehicle:                        [redacted]             VIN:                              [redacted]             Revdex.com ID#:                      [redacted] Dear Customer Relations Advocate, Thank you for the opportunity to respond to [redacted] recent correspondence to your office. Volkswagen Credit contacted [redacted] directly on April 11 to ensure his concerns are fully addressed. Sincerely, [redacted] Customer Care Supervisor Volkswagen Credit Tell us why here...

January 9, 2017     Revdex.com of Chicago & Northern Illinois, Inc. 330 North Wabash Avenue Suite 3120 Chicago, IL 60611       RE:       Consumer Name:           [redacted]...

            Complaint #:                 [redacted]     Dear Revdex.com Customer Relations Advocate,   Thank you for the opportunity to respond to Mr. [redacted] concerns brought forth in their recent correspondence to your office.    Volkswagen Credit has attempted to contact the customer to discuss any concerns he had regarding his complaint.  Mr. [redacted] has not responded to our calls.    If you have any questions regarding this matter, please contact us at [redacted]  Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.     Sincerely,   [redacted] Volkswagen Credit

Revdex.com 330 N. Wabash Suite 3120 Chicago, IL 60611-7621         RE:       Complainant Name:       [redacted]             Revdex.com Complaint ID:        [redacted]         Dear Revdex.com Customer Relations Advocate,   Thank you for the opportunity to respond to Ms. [redacted]’s recent communication to the Revdex.com.    Our records reflect that we discussed with Ms. [redacted] her concerns expressed in the initial correspondence to your office during a telephone conversation on July 21, 2016.      We are unable to ascertain why Ms. [redacted] rejected our response. Therefore, we have made several attempts to contact her via telephone, but have been unsuccessful. At this time, we consider this complaint resolved.    If you have any questions regarding this matter, please contact me at (800) 428-4034.  Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.     Sincerely,   [redacted] VW Credit, Inc.

Complaint: [redacted]
I am rejecting this response because: It is a promise to initiate contact to further discuss my concerns, but is not an actual resolution or action plan to get to a resolution. Upon speaking with them and coming to a resolution, I will contact Revdex.com and mark my complaint as resolved. I appreciate VCI Credit reaching out in a timely manner, and look forward to speaking with them. 
Sincerely,
Brandon [redacted]

Revdex.com 330 N. Wabash, Ste. 3120 Chicago, IL 60611-7621     RE:       Complainant Name:       Juan [redacted]             Revdex.com Complaint...

ID:        [redacted]     Dear Customer Relations Advocate,   Thank you for the opportunity to respond to Mr. [redacted]’s concerns brought forth in their recent correspondence to your office.    Volkswagen Credit has attempted to contact the customer to discuss any concerns he had regarding his complaint.  Mr. [redacted] has not responded to our calls.    If you have any questions regarding this matter, please contact us at ([redacted]) [redacted]-[redacted].  Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.     Sincerely,   John [redacted] VW Credit, Inc.

February 3, 2016   Revdex.com of Chicago & Northern Illinois, Inc. 330 North Wabash Avenue, Suite 3120 Chicago, IL 60611   RE:          Customer Name:...

                [redacted]                 Account Number:                [redacted]                 Vehicle:                                [redacted]                 VIN:                      ...⇄                 Revdex.com ID#:                               [redacted]                 Dear Customer Relations Advocate,   Thank you for the opportunity to respond to Ms. [redacted] recent correspondence to your office. We have reviewed her concerns and are dedicated to ensuring that they are addressed.   Volkswagen Credit makes every effort to work with our customers during times of financial difficulty.  On January 19, 2016, the customer contacted us to request a due date change for her account.  The request was approved.    Prior to requesting the due date change, our records indicate that Ms. [redacted] contacted Volkswagen Credit to request payment deferrals.  A payment deferral allows a customer to postpone a monthly payment until the end of their lease term.  Payments were deferred for the customer’s account for the following months: January 2014, February 2014, April 2015, and May 2015.  The customer was advised that a $50.00 payment deferral fee would be charged to her account for each deferred payment.   As stated in the customer’s Lease Agreement, if all or any portion of a payment is not paid within 10 days of its due date, the lessee is charged a late charge of 5% of the unpaid amount of the payment.    As a goodwill gesture, Volkswagen Credit previously waived one deferral fee ($50.00) and three (3) late fees ($94.85) on the customer’s account.    During a recent telephone conversation, our representative explained to Ms. [redacted] that her consumer credit reports will reflect the total lease balance for which she is responsible, not the vehicle purchase price.  The customer now understands that the account’s outstanding balance is being reported accurately.    Respectfully, for the reasons set forth above, we are unable to agree to the customer’s proposed resolution.  If Ms. [redacted] has any additional questions, she may contact me at [redacted]  Our hours of operation are Monday through Friday, 8:00 a.m. to 10:00 p.m., Eastern Time.   Sincerely,   [redacted] Customer Care Supervisor Volkswagen Credit

Customer Relations AdvocateRevdex.com of Chicago & Northern Illinois, Inc.330 North Wabash Avenue, Suite 3120Chicago, Illinois 60611 RE: Complainant Name: Nicole [redacted]Revdex.com Complaint ID: [redacted] Dear Customer Relations Advocate,Thank you for the opportunity to respond to Ms. [redacted]’s concerns brought forth in their recent correspondence to your office.Volkswagen Credit has called Ms. [redacted] to inquire if the zero balance letter was received.If you have any questions regarding this matter, please contact us at ([redacted]) [redacted]. Our hours of operation are Monday through Friday, 8:00 AM to 8:00 PM, Eastern Time.Sincerely,Wenona [redacted]VW Credit, Inc.Tell us why here...

Initial Business Response /* (1000, 5, 2015/06/11) */
Thank you for the opportunity to address Mr. [redacted]'s concerns regarding case number XXXXXXXX.
Our records indicate that Mr. [redacted] submitted a payment on 5/18/15 that was rejected by his bank on 5/21/15 due to incorrect bank account...

information. We attempted to contact Mr. [redacted] by phone on 5/29/15 and 6/1/15 to advise of the past due status of his May 2015 payment. In addition to the phone calls we made we also sent Mr. [redacted] a letter on 5/22/15 advising of the past due status of his account.
Due to credit reporting guidelines we are unable to remove the over 30 mark for the May 2015 payment.
If Mr. [redacted] has any questions, he may contact our Customer Care Department between the hours of 8am and 10pm Eastern time at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 13, 2015/07/16) */
I was a out of the country and wasn't able to respond to the buisness response. There response was unacceptable. They are not willing to work with me, I have not made any late payments to my account. What they have done has been detrimental to my financials and credit. All I ask is for a sulotuon that can satisfy both parties in this matter.
Final Business Response /* (4000, 15, 2015/07/16) */
Thank you for the opportunity to address Mr. [redacted]'s concerns regarding case number XXXXXXXX.
His concerns have been reviewed and while we understand that Mr. [redacted] may have been out of the country during the time the account was past due we are unable to remove the over 30 mark for the May 2015 payment because we did our due diligence to attempt to contact him regarding the past due payment.
If Mr. [redacted] has any questions, he may contact our Customer Care Department between the hours of 8am and 10pm Eastern time at XXX-XXX-XXXX.