VW Credit, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I want in writing that the account has a zero balance.  Once I receive it as agreed I will accept the resolution.
Sincerely,
Nicole [redacted]

Initial Business Response /* (1000, 5, 2015/06/01) */
Thank you for the opportunity to address Ms. [redacted] concerns regarding case number XXXXXXXX.
We apologize for the hardship this title issue has caused Ms. [redacted] We are currently in the process of determining the best course of action to...

resolve the situation. Our records indicate that Ms. [redacted] is working with a Supervisor at Volkswagen Credit. We will reach out to Ms. [redacted] by phone in order to resolve the title issue.
If Ms. [redacted] has any questions, she may contact our Customer Care Department between the hours of 8am and 10pm Eastern time at XXX-XXX-XXXX.

Revdex.com 330 N. Wabash Suite 3120 Chicago, IL 60611-7621         RE:       Complainant Name:       [redacted]             Revdex.com Complaint...

ID:        [redacted]         Dear Revdex.com Customer Relations Advocate,   Thank you for the opportunity to respond to Mrs. [redacted]’s concerns brought forth in their recent correspondence to your office.    Volkswagen Credit will be contacting the complainant to address their concerns.   If you have any questions regarding this matter, please contact us at (800) 428-4034.  Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.     Sincerely,   [redacted] VW Credit, Inc.

September 26, 2017     Revdex.com of Chicago & Norther Illinois, Inc. 330 North Wabash Avenue, Suite 3120 Chicago, Illinois 60611   RE:     Customer Name:     Autara A[redacted]...

           Account Number:    [redacted]            Vehicle:                   2008 Volkswagen Touareg            VIN:                         [redacted]                   ID No:                     [redacted]               To whom it may concern,   Thank you for the opportunity to respond to Autara A[redacted] complaint. Volkswagen Credit has previously addressed the consumer’s concerns in our responses via the [redacted] (“CFPB”) dated December 19, 2016 and January 27, 2017 and we consider this matter closed.   If Autara A[redacted] has further questions, please have the customer contact our Recovery Department at [redacted] Monday through Friday, 8:00 a.m. to 7:00 p.m., Eastern Time.     Sincerely,   Volkswagen Credit

November 7, 2017     Revdex.com of Chicago & Northern Illinois, Inc. 330 North Wabash Avenue Suite 3120 Chicago, IL 60611       RE:       Consumer Name:           Shammi K S[redacted]...

            Complaint #:                [redacted]     Dear Revdex.com Customer Relations Advocate,   Thank you for the opportunity to respond to Mr. S[redacted] concerns brought forth in their recent correspondence to your office.     Volkswagen Credit contacted the customer on November 6, 2017 to address his concerns.      If you have any questions regarding this matter, please contact us at [redacted].  Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.     Sincerely,   Walter M[redacted] VW Credit, Inc.

they called and left a message to call back. I did. The person that answered the phone tried to tell me that it was accumulation of late fees and the amount they charge is 5% of the payment. All sounds fair axcept they've been charging much more than 5% EVERY month!!
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Neomi [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11792243, and find that this resolution is satisfactory to me.
Sincerely,
Lauren [redacted]

July19, 2017     Revdex.com of Chicago & Northern Illinois, Inc. 330 North Wabash Avenue Suite 3120 Chicago, IL 60611       RE:       Consumer Name:           Neomi [redacted]...

            Complaint #:                 [redacted]     Dear Revdex.com Customer Relations Advocate,   Thank you for the opportunity to respond to Ms. [redacted]’s concerns brought forth in their recent correspondence to your office.    Volkswagen Credit contacted the customer on July 19, 2017 to address her concerns.      If you have any questions regarding this matter, please contact us at (800) 428-4034.  Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.     Sincerely,   [redacted]  VW Credit, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/31) */
Thank you for the opportunity to address Ms. [redacted]'s concerns regarding case number XXXXXXXX.
In order to assist Ms. [redacted] we need her account number with Volkswagen Credit. Once we have this information we will address Ms....

[redacted]'s concerns.
If Ms. [redacted] has any questions, she may contact our Customer Care Department between the hours of 8am and 10pm Eastern time at 800-428-4034.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
XXXXXXXXX
Final Consumer Response /* (2000, 12, 2015/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
September 1, 2015
Revdex.com of Chicago & Northern Illinois
Attention: Customer Relations Advocate
330 N. Wabash Ave Ste. 3120
Chicago, IL 60611- 7621
RE: Account Holder: Romina [redacted]
Account Number: XXXXX5426
Case/Complaint #: XXXXXXXX
Vehicle: 2012 Volkswagen Passat
VIN: [redacted]
Thank you for the opportunity to respond to Romina [redacted] concerns brought forth in her recent correspondence to your office. We have reviewed the customer's account and are dedicated to ensuring that her concerns are addressed.
After a thorough review of the account, Volkswagen Credit has contacted the customer and will provide an update to the Credit Bureaus. Late marks for payments on May 15, 2015 and June 15, 2015 will be removed.
If there are any further questions, please contact me at (XXX) XXX-XXXX extension XXXXX, Monday through Friday, 9:00 a.m. until 8:00 p.m. Eastern Time.
Sincerely,
Wenona [redacted]
Sales and Service Consultant
VW Credit, Inc.

October 31, 2016   Revdex.com of Chicago & Northern Illinois, Inc. 330 North Wabash Ave, Suite 3120Chicago, IL 60611   RE:     Customer Name:     Lauren...

[redacted]           Account Number:    XXXXX0112           Vehicle:                   2016 Audi Q3            VIN:                         [redacted]                  ID No:                      11792243    Dear Customer Relations Advocate,  Thank you for the opportunity to respond to Ms. [redacted] concerns brought forth in their recent correspondence to your office.   Audi Financial Services has been in contact with the complainant to address her concerns.  If you have any questions regarding this matter, please contact us at (800) 428-3032.  Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.  Sincerely, Martha H.Audi Financial Services

Complaint: [redacted]
I am rejecting this response because Vw Credit, Inc. did nothing to "address" my issue. [redacted] with VW Credit, Inc. called specifically to state nothing would change. They continue to disable the ability of their customers to make payments online and update contact information online. They continue to not allow customers to leave voicemail messages when they don't answer their phones during normal business hours. They continue to not provide any information about how and when a web-form message will be returned. They refuse to take any responsibility for the harm their anti-customer policies do to their customers.
Sincerely,
[redacted]

March 29, 2016 [redacted] RE:     Customer Name:     [redacted]           Account Number:   [redacted]           Vehicle:                 [redacted]           VIN:                      [redacted]                  [redacted] You recently contacted [redacted] Services to request that we remove or change information reported to credit reporting agencies related to the above account. Upon further review, [redacted] Services began the process on March 23, 2016 of updating your credit report to reflect paid as agreed. This update may take 30 days to be processed by the three major credit-reporting agencies. If you have any questions, please contact us Monday - Friday, 8 a.m. to 10 p.m. Eastern Time at [redacted] Sincerely, Customer Care Department [redacted]

Complaint: [redacted]
I am rejecting this response because my choices are to reject or accept, and nothing in between.  While I have now received the duplicate title, I was told that, even though VW could have confirmed the penalty, I will have to pay to the license bureau (MO Dept of Revenue) for late registration, and then must mail to them (and they did include a mailer through UPS) my receipt.  The explanation provided was that they didn't want to provide 'too little' to me, which I guess meant they would have closed the case?  I also think that represents that they bent over backwards to correct THEIR mistake; it wasn't mine at all.  Until that reimbursement is received, I am not yet in a position to consider this issue resolved.
Sincerely,
Jill [redacted]

Customer Relations AdvocateRevdex.com330 North Wabash Ave, Suite 3120Chicago, IL 60611 RE: Complainant Name: [redacted]Revdex.com Complaint ID: [redacted] Dear Customer Relations Advocate,Thank you for the opportunity to respond to Mr. [redacted] concerns brought forth in their recent...

correspondence to your office.Volkswagen Credit will be contacting the complainant to address their concerns.If you have any questions regarding this matter, please contact us at ([redacted] Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.Sincerely,[redacted]Collections SupervisorVW Credit, Inc.

Initial Business Response /* (1000, 5, 2015/04/30) */
April 30, 2015
Revdex.com serving Chicago & Northern Illinois
[redacted]
Dispute Resolution Specialist
RE: Correspondents Name: [redacted]
Case/Compliant #: XXXXXXXX
VIN: [redacted]XXXXXX
Dear Ms. [redacted]
Thank you...

for the opportunity to respond to Ms. [redacted] C. [redacted]'s recent correspondence to the Revdex.com. We have reviewed the situation and are dedicated to ensuring that her concerns are addressed.
We regret to hear of Ms. [redacted]'s unsatisfactory experience. We have reviewed her request to have the payment of $865.31 towards the excess wear and tear charges refunded back in full. Our records indicate that the inspection charges are accurate and valid. The inspection took place 11 days prior to the vehicle being returned and in accordance to the lease agreement Ms. [redacted] has the ability to repair or replace any excess wear and tear items at a lesser cost than what is reflected on the inspection report. Unfortunately, this option was not exercised by Ms. [redacted].
We have reached out to Ms. [redacted] on April 30, 2015 to inform her of the valid inspection charges along with explanations of the previous repairs made incorrectly. The refund request for $865.31 will not be issued at this time due to the validity of the damages. We will issue a zero balance letter to Ms. [redacted] once the payment has been processed and the account has been completed.
If there are any further questions, please contact us at (XXX) XXX-XXXX, Monday through Friday, 9:00 a.m. until 8:00 p.m. Eastern Time.
Sincerely,
Sales and Service
VW Credit, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from VW stated that I had the opportunity to repair or replace excess wear and tear within the 11 days between the inspection and the lease return. VW completely failed to address my complaint, which is that there IS NO EXCESS WEAR AND TEAR.
VW's non-answer here is inappropriate, and avoids the actual issue in the complaint. Inspectors said there was excess damage. I disagreed. They told me to take it up with the dealership. I did. The dealership agreed there was no excess wear and tear. I was still billed for excess wear and tear.
I did not "exercise my option" to repair or replace excess wear and tear because both VW's dealership and I agreed there IS NOTHING TO REPAIR. Your own dealership agrees.
If this is a pattern of VW's business practice, this needs to be addressed. If not here, in a court of law. If VW bills it's former customers even when the dealership feels it's unethical, we have a problem. There was clearly no investigation or thought put into thier response to my complaint. It failed to address the single issue that was presented.
Final Consumer Response /* (2000, 11, 2015/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did ask that they stop contacting me, simply because I was being told the same thing repeatedly and it was unproductive. My primary point here was to ask VW to acknowledge that I was provided with inaccurate information and to respond to that. They have now, finally acknowledged it. I believe this is a fair compromise, an acknowledgement of VW's lack of initial response to inaccurate information, and the 25% is enough for both of us to avoid litigation.
Final Business Response /* (4000, 9, 2015/05/11) */
May 11, 2015
Revdex.com serving Chicago & Northern Illinois
[redacted]
Dispute Resolution Specialist
RE: Correspondents Name: [redacted]
Case/Compliant #: XXXXXXXX
VIN: [redacted]XXXXXX
Dear Ms. [redacted]
Thank you for the opportunity to respond to Ms. [redacted] C. [redacted]'s recent rebuttal.
We regret to hear of Ms. [redacted]'s dissatisfaction to the previous response. In attempts to further address this concern, Volkswagen Credit, Inc. has offered to provide images of the valid excessive wear and tear to Ms. [redacted] on [redacted] 8, 2015. The offer was declined and a request was made to no longer be contacted.
As indicated in Ms. [redacted]'s Lease Agreement, VW Credit, Inc. is the owner of the leased vehicle and specifies excessive wear based on Volkswagen Credit, Inc. standards of normal use. Per the lease agreement, the lessee agrees to repair or compensate Volkswagen Credit, Inc. for any loss or damage to the vehicle which occurred during the lease.
One of our number one priorities is customer satisfaction and Volkswagen Credit, Inc. recognizes that Ms. [redacted] was provided with inaccurate information. As a gesture of goodwill, Volkswagen Credit, Inc. will refund 25% of the $865.31 previously requested for the total amount of $216.33. The refund check will be mailed out to address of [redacted] St., [redacted] MA XXXXX and [redacted] take up to 2-3 weeks for delivery.
If there are any further questions, please contact us at (XXX) XXX-XXXX, Monday through Friday, 9:00 a.m. until 8:00 p.m. Eastern Time.
Sincerely,
Sales and Service
VW Credit, Inc.

Revdex.com:
The business has promised to settle the dispute in the way I have suggested and has taken some steps towards that. They have accepted payment for the account and issued a letter confirming the account now is paid in full. They promised they will remove the negative entry from my credit report within 30 to 60 days. This correction of my credit report is what I'm awaiting before I can call the dispute resolved.
Sincerely,
Andriy [redacted]

The issue was NOT resolved.   I'm in the process of going thru all my payment to prove that we were NEVER late paying the lease loan.  We were offered and had approved three deferment which have been paid not just on time but ahead of time.  We will be returning the lease in July/August as per the contract and moving on to another company that knows how to provide customer service.Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

December 6, 2016           Revdex.com of Chicago & Northern Illinois, Inc. 330 North Wabash Ave, Suite 3120 Chicago, IL 60611         Dear Customer Relations Advocate,     Thank you for the opportunity to respond to Mr....

[redacted] concerns ID of [redacted] brought forth in his recent correspondence to your office.    Volkswagen Credit Inc. has been in contact with the complainant to address his concerns.   If you have any questions regarding this matter, please contact us at (800) 428-3032.  Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.     Sincerely,   Martha H. Volkswagen Credit Inc.