VW Credit, Inc.

October 4, 2017   Revdex.com of Chicago & Northern Illinois, Inc. 330 North Wabash Avenue, Suite 3120  Chicago, Illinois 60611 RE: Customer Name: ALLEN L M[redacted]  Account Number: [redacted]  Vehicle: 2014 Volkswagen Passat  VIN: [redacted]  ID No: [redacted]   Dear Revdex.com Customer Relations Advocate,   We have reviewed Mr. M[redacted] account with him on several occasions and would be glad to discuss it further. Mr. M[redacted] is encouraged to call our office for any questions  or clarifications he may have.   We can be reached at ([redacted], Monday through Friday, 8:00 a.m. to 8:00 p.m., Eastern Time.   Sincerely,   Volkswagen Credit Tell us why here...

September 25, 2017   Revdex.com of Chicago & Northern Illinois, Inc.  330 North Wabash Avenue, Suite 3120  Chicago, Illinois 60611   RE: Customer Name: ALLEN L M[redacted]  Account Number: [redacted]  Vehicle: 2014 Volkswagen Passat  VIN:...

[redacted]  ID No: [redacted] Dear Revdex.com Customer Relations Advocate,   Thank you for the opportunity to respond to Mr. M[redacted] complaint. We have spoken  to Mr. M[redacted] as recently as September 20, 2017, when we reviewed his account status with him.   If Mr. M[redacted] has further questions, he may contact us at ([redacted] Monday through Friday, 8:00 a.m. to 10:00 p.m., Eastern Time.    Sincerely,  Volkswagen Credit

Revdex.com 330 N. Wabash, Ste. 3120 Chicago, IL 60611-7621     RE:       Complainant Name:       [redacted]             Revdex.com Complaint...

ID:        [redacted]     Dear Customer Relations Advocate,   Thank you for the opportunity to respond to Ms. [redacted] concerns brought forth in their recent correspondence to your office.    Volkswagen Credit will be contacting the complainant to address their concerns.   If you have any questions regarding this matter, please contact us at ([redacted].  Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.     Sincerely,   [redacted] VW Credit, Inc.

Initial Business Response /* (1000, 5, 2015/08/19) */
August 18, 2015
Revdex.com of Chicago & Northern Illinois
Attention: Customer Relations Advocate
330 N. Wabash Ave Ste. 3120
Chicago, IL 60611- 7621
RE: Customer Name: Charles[redacted]
Case/Complaint #: [redacted]
Account #...

XXXXX4528
Vehicle: 2012 Volkswagen Jetta
VIN: [redacted]
Thank you for the opportunity to respond Mr.[redacted]'s recent correspondence to the Revdex.com. We have reviewed the information provided and are dedicated to ensuring that the customer's concerns are addressed.
Upon review of the account, our records confirmed that as a goodwill gesture, Volkswagen Credit did agree to issue a refund of $175.00 plus tax once Mr.[redacted] leased or purchased a new vehicle through Volkswagen Credit. Per our previous discussion with the customer, we will be issuing a refund check in the amount of $187.25. The customer should receive the check via Fed Ex within 1-2 weeks.
We apologize for any inconvenience Mr.[redacted] has experienced. If there are any further questions, please contact us at (800) 521-0171, Monday through Friday, 9:00 a.m. until 8:00 p.m. Eastern Time.
Sincerely,
Wenona [redacted]
Sales and Service Consultant
Volkswagen Credit

Complaint: [redacted]I am rejecting this response because: VW Credit made many misrepresentations over the past few months. I made every effort to return the car to the original dealership which they refused. In addition I went to another VW dealership as per their request to have the vehicle returned but they advised me that they had no room in their lot. After going back and forth with VW Credit I was advised that I could bring the car back to VW in Lynbrook as BOB the sales manager agreed to take the car back on behalf of VW credit. I called BOB to confirm and he wasn't in. The following day I spoke with Darnell who advised me that he was in charge of returns and that he was aware of the situation and told me I could have the car brought in today September 20, 2017. After speaking with him I arranged to have [redacted] Towing in my area pick up the car and deliver it back to them. As I was waiting for the private tow truck company to pick up the car I heard noise outside my home and saw a tow truck start putting the car on the tow truck. I walked over to the driver and went to hand him $200.00 for the tow. He stated you don't own me anything I am from the REPO company. VW credit's own actions has now caused my credit to be destroyed and now that they have taking back the car under a REPO they are going to expect me to cover any shortfall. If the dealership that I leased the car from when I first leased it would have taken back the car this entire situation could have been avoided. I have leased many high end cars over the past 40 plus years and I have never had any issue with having a car returned off lease. To date I have left several messages for the head of VW credit and all of my message have gone unanswered. Sincerely,Allen M[redacted]

Revdex.com 330 N. Wabash, Ste. 3120 Chicago, IL 60611-7621     RE:       Complainant Name:       Diana [redacted]             Revdex.com Complaint...

ID:        [redacted]     Dear Customer Relations Advocate,   Thank you for the opportunity to respond to Ms. [redacted]’s concerns brought forth in their recent correspondence to your office.    Volkswagen Credit contacted the customer on August 19, 2016 to address her concerns.   If you have any questions regarding this matter, please contact us at ([redacted].  Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.     Sincerely,   John [redacted] VW Credit, Inc.

June 8, 2017     Revdex.com of Chicago & Northern Illinois, Inc. 330 North Wabash Avenue Suite 3120 Chicago, IL 60611       RE:       Consumer Name:           Thomas D Angelov...

            Complaint #:                 12181536     Dear Revdex.com Customer Relations Advocate,   Thank you for the opportunity to respond to Mr. [redacted] concerns brought forth in their recent correspondence to your office.    Volkswagen Credit contacted the customer on June 7, 2017 to address his concerns.      If you have any questions regarding this matter, please contact us at [redacted].  Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.     Sincerely,   Walter Mackmore VW Credit, Inc.

August 18, 2017     Revdex.com of Chicago & Northern Illinois, Inc. 330 North Wabash Avenue Suite 3120 Chicago, IL 60611       RE:       Consumer Name:           Jill D [redacted]             Complaint #:                 [redacted]     Dear Revdex.com Customer Relations Advocate,   Thank you for the opportunity to respond to Ms. [redacted]’s concerns brought forth in their recent correspondence to your office.    Volkswagen Credit has attempted to contact the customer to discuss any concerns he had regarding his complaint.  Ms. [redacted] has not responded to our calls.    If you have any questions regarding this matter, please contact us at (800) 428-4034.  Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.     Sincerely,   Walter [redacted] Volkswagen Credit

[redacted]RE: Complainant Name[redacted] Revdex.com Complaint ID: [redacted] Dear Revdex.com: Thank you for the opportunity to respond to [redacted] concerns brought forth in the recent correspondence to your office.Volkswagen...

Credit will be contacting the complainant to address their concerns. If you have any questions, please feel free to contact us at [redacted], Monday through Friday, 8 a.m. - 8 p.m. Eastern Time.Sincerely,Volkswagen CreditLease End ServicesVolkswagen Credit[redacted] Phone ([redacted] Fax [redacted]

Initial Business Response /* (1000, 5, 2015/06/29) */
Contact Name and Title: [redacted] / Supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@vwcredit.com
Thank you for the opportunity to address Mr. [redacted]'s recent correspondence to the Revdex.com. A...

representative from Volkswagen Credit spoke to Mr. [redacted] on June 25th, 2015, and resolved the matter to his satisfaction. If Mr. [redacted] has further questions, he may contact us at X-XXX-XXX-XXXX, Monday through Friday, 10:00 a.m. to 7:00 p.m. Eastern Time.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
VW Credit made a reasonable offer to resolve the issue and take ownership of their untimely billing methods and that they are working to improve that.

November 18, 2016     Revdex.com of Chicago & Northern Illinois, Inc. 330 North Wabash Avenue Suite 3120 Chicago, IL 60611       RE:       Consumer Name:           Benjamin A. [redacted]             Complaint #:                 11793626     Dear Revdex.com Customer Relations Advocate,   Thank you for the opportunity to respond to Mr. [redacted]’s concerns brought forth in their recent correspondence to your office.    Volkswagen Credit has attempted to contact the customer to discuss any concerns he had regarding his complaint.  Mr. [redacted] has not responded to our calls.  At this time, we consider this complaint resolved.   If you have any questions regarding this matter, please contact us at (800) 428-4034.  Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.     Sincerely,   John [redacted] Volkswagen Credit

November 25, 2016     Revdex.com 330 N. Wabash, Ste. 3120 Chicago, IL 60611-7621     RE:       Consumer Name:           Kenneth [redacted]            ...

Complaint #:                 [redacted]     Dear Revdex.com Customer Relations Advocate,   Thank you for the opportunity to respond to Mr. [redacted] concerns brought forth in their recent correspondence to your office.    Audi Financial Services contacted the customer on November 25, 2016 to address his concerns.    If you have any questions regarding this matter, please contact us at 888-237-2834.  Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.     Sincerely,   John [redacted] Audi Financial Services

Revdex.com330 N. Wabash Suite 3120Chicago, IL 60611-7621RE:       Complainant Name:       Brandon [redacted]            Revdex.com Complaint ID:       [redacted]Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr. [redacted] concerns brought forth in their recent correspondence to your office.  VW Credit, Inc. sent a written response to Mr. [redacted] concerns on August 1, 2016.  At this time, we consider this complaint resolved.  If you have any questions regarding this matter, please contact us at (800) 428-4034.  Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.Sincerely,John [redacted]VW Credit, Inc.

Initial Business Response /* (1000, 13, 2015/07/08) */
[redacted]Document Attached[redacted]

Dear Customer Relations Advocate,Thank you for the opportunity to respond to Ms. [redacted] concerns brought forth in herrecent correspondence to your office. We have reviewed the customer’s account and arededicated to ensuring that her concerns are addressed.As discussed during our recent telephone...

conversation with Mr. [redacted] thecustomer’s authorized representative, Ms[redacted]ntends to return the above-referencedvehicle to an authorized Volkswagen dealer. Volkswagen Credit has agreed to waive theexcess mileage charges associated with this account.If there are any further questions, please contact me at [redacted], extension [redacted]Our hours of operation are Monday through Friday, 9:00 a.m. to 8:00 p.m., Eastern Time.Sincerely,[redacted]Sales and Service ConsultantVolkswagen CreditTell us why here...

January 19, 2016  Revdex.com of Chicago & Northern Illinois, Inc.330 North Wabash Avenue, Suite 3120Chicago, IL 60611  RE:       Customer Name:           [redacted]...

             Account Number:          [redacted]             Vehicle:                         [redacted]             VIN:                              [redacted]             Revdex.com ID#:                      [redacted]            Dear Customer Relations Advocate,  Thank you for the opportunity to respond to Ms. [redacted] recent correspondence to your office. We have reviewed her concerns and are dedicated to ensuring that they are addressed. On January 7th, Volkswagen Credit spoke to Ms. [redacted] about the concerns raised in her correspondence.  During our conversation, Ms. [redacted] confirmed her awareness of the account status, and we reviewed her payment options and provided a direct contact number to forward any records she may have of previously processed payments for our review.  If Ms. [redacted] has any additional questions, she may contact me at [redacted].  My contact hours are Monday through Friday, 7:30 AM to 4:30 PM Eastern Time. Sincerely,  [redacted]Recovery Vendor Support AnalystVolkswagen Credit

August 14, 2017     Revdex.com of Chicago & Northern Illinois, Inc. 330 North Wabash Avenue Suite 3120 Chicago, IL 60611       RE:       Consumer Name:           Jill D [redacted]...

            Complaint #:                 [redacted]     Dear Revdex.com Customer Relations Advocate,   Thank you for the opportunity to respond to Ms. [redacted] concerns brought forth in their recent correspondence to your office.    Volkswagen Credit contacted the customer on August 14, 2017 to address her concerns.      If you have any questions regarding this matter, please contact us at (800) 428-4034.  Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.     Sincerely,   Walter [redacted] VW Credit, Inc.

May 9, 2017     Revdex.com of Chicago & Norther Illinois, Inc. 330 North Wabash Avenue, Suite 3120 Chicago, Illinois 60611       RE:     Customer Name:     [redacted]...

           Account Number:    [redacted]            Vehicle:                   2008 Volkswagen Touareg            VIN:                         [redacted]                   ID No:                     [redacted]               To whom it may concern,   Thank you for the opportunity to respond to [redacted] complaint. On December 19, 2016, we had the pleasure to respond to the [redacted] on behalf of [redacted]’s correspondence. A copy of our response has been sent to the customer by certified mail.   Volkswagen Credit Inc. considers this matter closed.   If [redacted] has further questions, please have the customer contact our Recovery Department at ([redacted] Monday through Friday, 8:00 a.m. to 7:00 p.m., Eastern Time.     Sincerely,       Volkswagen Credit

September 1, 2017     Revdex.com of Chicago & Northern Illinois, Inc. 330 North Wabash Avenue Suite 3120 Chicago, IL 60611       RE:       Consumer Name:           Katherine L[redacted]...

            Complaint #:                 [redacted]     Dear Revdex.com Customer Relations Advocate,   Thank you for the opportunity to respond to Ms. L[redacted] concerns brought forth in their recent correspondence to your office.    Volkswagen Credit has attempted to contact the customer to discuss any concerns she had regarding her complaint.  Ms. L[redacted] has not responded to our calls.  At this time, we consider this complaint resolved.   If you have any questions regarding this matter, please contact us at [redacted].  Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.     Sincerely,   Walter M[redacted] VW Credit, Inc.

Initial Business Response /* (1000, 5, 2015/06/01) */
The above customer reached out to us regarding purchasing their vehicle, at the time of there request the representative provided them with a set of best and worst case scenerios regarding the interest rate that they would received. The...

customer's credit had not been ran yet, it was simply and estimate of what the interest rates could be. After finding out what the actual rate would be the customer decided to work with the dealership and attempt to trade in the vehicle. Unfortunately becuase the customer does not have ownership of the vehicle they are unable to trade the vehicle in until they actually purchase it. It is our practice that the customer purchase price is reserved for the customer and not transferrable to the dealership, for this reason the dealer that requested a payoff received a different price.
Initial Consumer Rebuttal /* (3000, 8, 2015/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Volks Wagen Credit sent me a letter insisting I return their vehicle, or they were going to take legal action against me. On May 7, 2015, I returned the Jetta to the Hanlee Volks Wagen Dealership. Approximately 1 month later, I received another letter from VW Credit, claiming they never received the Jetta. On May 9, 2015, VW Credit phoned me to notify me that the Jetta still wasn't in their system, but the Dealership finally admitted that they had the vehicle. Other than that I have not heard from VW Credit concerning the issues that I filed the complaint about. When I asked a couple of the employees about the Revdex.com complaint, they claimed they knew nothing about the complaint.
Final Business Response /* (4000, 12, 2015/07/06) */
Thank you for the opportunity to respond the customer recent correspondence to the Revdex.com. We have reviewed the situation and are dedicated to ensuring that his concerns are addressed.
Ms. [redacted] and I had the opportunity to speak today regarding the issues that she has had relating to turning in or purchasing her vehicle. She has agreed that we will work for an amicable resolution. We have discussed goodwill and a possible payment plan for any outstanding balance she may have. We will continue to work directly with Ms. [redacted] until her account reaches a closed status.