VW Credit, Inc.

December 16, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: *** ** ***
Complaint #: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr*** concerns brought forth in their recent correspondence to your office. Volkswagen Credit has attempted to contact the customer to discuss any concerns he had regarding his complaint. Mr*** has not responded to our calls. If you have any questions regarding this matter, please contact us at *** ***. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, *** *** VW Credit, Inc

Initial Business Response /* (1000, 5, 2015/09/16) */
Revdex.com of Chicago & Northern Illinois
Attn: Customer Relations Advocate
NWabash Ave Suite
Chicago, IL 60611-
Customer Name: Morgan L***
Account Number: XXXXX
Vehicle:Volkswagen Jetta
VIN:
3VWDX7AJ4DMXXXXXX
Case #: XXXXXXXX
To whom this may concern,
Thank you for the opportunity to address Ms***'s concerns brought forth in her recent correspondence to your officeVolkswagen Credit is dedicated to ensuring that the customer's concerns are addressed
We have investigated Ms***'s concerns regarding our telephone payment system and confirmed that the system is functioning correctlyIn order for the system to repeat a payment confirmation number, the caller must press the star (*) key immediately following the prompt that states, "To repeat your confirmation number, press star"
Upon careful review, we have confirmed that while a phone call was made to Volkswagen Credit on June 27, 2015, there is no record of a payment made for the above-referenced accountIf the customer has documentation that indicates a payment was made, we ask that she mail the documentation to P.OBox Libertyville, IL 60048-7498, or fax the document(s) to 847-281-so that we may further research her claim
Once the July invoice became delinquent, we made attempts to reach Ms*** by phone and via our Consumer Internet Message CenterOur records indicate that on September 1, 2015, the customer contacted our Customer Care department and made a payment to cover the past due July and August invoices
Audi Financial Services holds fair and accurate credit reporting in the highest regardRespectfully, due to the reasons set forth above, we are unable to agree to the customer's proposed resolution
If you have any further questions, please contact our Customer Care department at (XXX) XXX-XXXXOur hours of operation are Monday through Friday, 8:a.mto 10:p.mEastern Time
Sincerely,
*** ***
Customer Care Support Supervisor
Volkswagen Credit

January 6, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: *** ** ***
Complaint #: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr*** concerns brought forth in their recent correspondence to your office. Volkswagen Credit has removed his telephone number from our system If you have any questions regarding this matter, please contact us at *** *** Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely,
*** *** Volkswagen Credit

Complaint: ***
I am rejecting this response because: I have returned calls twice to to Volkswagen credit and both times I have been hung on up by the representative I have tried to speak with I do not feel the company is in good faith trying to resolve the issue with me being overcharged The person "Mike" I did speak to prior to him hanging up on me tried to say the money was for expedited mailing services which I did not ask for I would have been more then happy to pay for a standard postage stamp for them to do paperwork but not overnight mail when there was no rush to complete the services nor was this requested
Sincerely,
Benjamin ***

May 20, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Ave, Suite
Chicago, IL Re: Customer Name: *** *** Co-Lessee: *** *** Account #: *** Vehicle: *** *** *** VIN: *** Complaint#: *** Dear Revdex.com Customer Relations Advocate: Thank you for the opportunity to respond to Ms*** concerns brought forth in her recent correspondence to your officeVolkswagen Credit contacted Ms*** directly to ensure that her concerns were addressedShould Ms*** have any additional questions regarding this matter, she may contact me at *** ***. Our hours of operations are Monday through Friday, 8:a.mto 7:p.m., Eastern TimeSincerely, *** *** Customer Care Support Supervisor Volkswagen Credit

Initial Business Response /* (1000, 5, 2015/08/21) */
Thank you for the opportunity to respond to case #***
VW Credit, Increceived Mrs***' email on 7/31/2015, and unfortunately it took nearly two weeks to research the matterOn 8/12/2015, we called Mrs*** and left a
messageMrs***' husband called back and we explained that we were able to confirm that the account was covered by SCRA, and that VW Credit, Incwas committed to ensure that all SCRA protections were applied retroactivelyAt the conclusion of that call, Mr*** was satisfied with the outcome
If Mrsor Mr*** have further questions, we encourage them to contact our office at (800)428-3032, Monday through Friday, 8:a.mto 7:p.m., Eastern Time
Sincerely,
Volkswagen Credit

Revdex.com NWabash, SteChicago, IL 60611- RE: Complainant Name: Steve *** Revdex.com Complaint
ID: *** Dear Customer Relations Advocate, Thank you for the opportunity to respond to Mr***’s concerns brought forth in their recent correspondence to your office. Volkswagen Credit contacted the customer on August 17, to address his concerns If you have any questions regarding this matter, please contact us at (***) ***-***. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, John *** VW Credit, Inc

Customer Relations Advocate Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite Chicago, Illinois RE: Complainant Name: Nicole ***
Revdex.com Complaint ID: *** Dear Customer Relations Advocate Thank you for the opportunity to respond to Ms***’s concerns brought forth in their recent correspondence to your office. Volkswagen Credit has contacted Ms*** and resolved her compliant If you have any questions regarding this matter, please contact us at (***) ***-***. Our hours of operation are Monday through Friday, 8:AM to 8:PM, Eastern Time Sincerely, Wenona *** VW Credit, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

March 22, 2016Revdex.com North Wabash Avenue, Suite 3120Chicago, IL 60611RE: Customer Name: *** ***
Account Number: *** Vehicle: *** *** *** *** *** VIN: *** Revdex.com ID#: *** To whom it may concern,Thank you for the opportunity to respond to *** *** recent correspondence to your officeWe have reviewed *** *** account and are dedicated to ensuring his concerns are addressedOn March 11th, Volkswagen Credit contacted *** *** and resolved the situation to his satisfaction. Should *** *** have any additional questions, he may contact me at *** *** Our hours of operation are Monday through Friday, 9:am to 7:pm, Central Time.Sincerely,*** *.Recovery Supervisor Volkswagen Credit

Revdex.comNWabash, Ste3120Chicago, IL 60611-7621 RE: Complainant Name: Benjamin *** Revdex.com Complaint
ID: *** Dear Customer Relations Advocate, Thank you for the opportunity to respond to Mr***’s concerns brought forth in their recent correspondence to your office. Volkswagen Credit has attempted to contact the customer on November 8th, November 9th and November 11th to address his concerns. In order for us to move forward with resolving this matter we need Mr*** to reach out to us by phone. If you have any questions regarding this matter, please contact us at (800) 428-4034. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time. Sincerely, America ***VW Credit, Inc

Initial Business Response /* (1000, 6, 2015/10/02) */
September 11,
Revdex.com of Chicago & Northern Illinois
NWabash Ave, Ste***
Chicago, IL 60611-
RE:
Customer: *** E ***
Account Number:XXXXX
Case #: XXXXXXXX
Vehicle: Volkswagen
***
VIN:3VW2K7AJ4FMXXXXXX
Thank you for the opportunity to address Ms***'s concerns brought forth in her recent correspondence to your officeVolkswagen Credit has reviewed the customer's account and is dedicated to ensuring that her concerns are addressed
Our records indicate that the following payments were scheduled via our online payment system and later cancelled by Ms***:
$305.00, scheduled August 27, for payment date September 1, (cancelled August 29, 2015)
$305.00, scheduled September 2, for payment date September 8, (cancelled September 7, 2015)
Additionally, the following payments were scheduled and subsequently processed:
$305.00, scheduled August 29, for payment date September 5,
$245.00, scheduled September 7, for payment date September 7,
$60.00, scheduled September 7, for payment date September 7,
For the convenience of our customers, Volkswagen Credit allows payments to be made via the online payment system at any time
Per Ms***'s request, a refund check in the amount of $was sent to her via *** on September 15, Our records confirm that the check was cashed on September 17,
If you have any additional questions, please contact us at (XXX) XXX-XXXXOur hours of operation are Monday through Friday, 8:a.mto 10:p.mEastern Time
Sincerely,
*** ***
Customer Care Support Supervisor
Volkswagen Credit

June 6, Revdex.com of Chicago and Northern Illinois, IncNorth Wabash Ave SteChicago, IL Re: Customer Name: *** ***
Account #: *** Vehicle: *** *** ** VIN: *** Complaint ID: *** Dear Revdex.com Customer Relations Advocate: Thank you for the opportunity to respond to MrHanan’s concerns brought forth in his recent correspondence to your office *** *** *** will be in contact with the customer. We are dedicated to ensuring his concerns are addressed Should *** *** have any additional questions, he may contact me at *** *** *** ***. Our hours of operations are Monday through Friday, 8:a.mto 10:p.m., Eastern Time Sincerely, *** *** Customer Care Supervisor *** *** ***

Complaint: ***
I am rejecting this response because:I have had voice messages from VW Credit, but I had not received the mailing from them that they had promised, so did not waste their time or mine. Requested docs were received last Saturday and I appreciate that they sent what I requested. However, I have emailed the Missouri Dept of Revenue after realizing VW Credit included use tax on remaining payments of my lease, which I believe may not be appropriate. Since I paid the full amount of sales tax on what amounts to the payoff amount (residual value less the unearned lease charges for remaining payments), I feel as though I have paid more sales/use tax than appropriateI will not attempt to call back VW Credit until such time I have an answer from MO Dept of RevenueIt is my thought that they may owe me sales tax collected at time of payoff. This may or may not offset property tax that they failed to collect at time of payoffOf interest in regard to property tax and lease terms; from Option to Purchase Before the End of the Lease Term on page 4: "Vehicle sale price will be the sum of"..."all officials' fees, taxes and other costs incurred for the purchase...and all other fees and charges then due under the Lease"
Sincerely,
Jill ***

January 16, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: *** *** Complaint #: *** Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr*** concerns brought forth in their recent correspondence to your office. Volkswagen Credit contacted the customer on January 16, to address his concerns. If you have any questions regarding this matter, please contact us at *** *** Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, *** *** Volkswagen Credit

Revdex.com of Chicago & Norther Illinois, IncNorth Wabash Avenue, Suite Chicago, Illinois RE: Customer Name: *** ***
Account Number: *** Vehicle: *** *** ** VIN: *** ID No: *** To whom it may concern, Thank you for the opportunity to respond to Mr*** complaintOn May 2, 2017, we had the pleasure to speak with Mr*** If Mr*** has further questions, he may contact our Recovery Department at *** *** Monday through Friday, 8:a.mto 7:p.m., Eastern Time Sincerely, Volkswagen Credit

Revdex.com NWabash Suite Chicago, IL 60611- RE: Complainant Name: Jill *** Revdex.com Complaint ID: ***
* Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Ms*** concerns brought forth in their recent correspondence to your office. VW Credit did address Ms*** concerns on 9/16/2016. At this time, we consider this complaint resolved. If you have any questions regarding this matter, please contact us at (800) 428-4034. Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, John *** VW Credit, Inc

Revdex.com NWabash, SteChicago, IL 60611- RE: Complainant Name: *** *** Revdex.com Complaint
ID: *** Dear Customer Relations Advocate, Thank you for the opportunity to respond to Mr*** concerns brought forth in their recent correspondence to your office. Volkswagen Credit contacted the customer on August 26, to address his concerns If you have any questions regarding this matter, please contact us at (*** *** Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, *** *** VW Credit, Inc Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

February 16, 2016 Revdex.com of Chicago & Northern Illinois, Inc. 330 North Wabash Avenue, Suite 3120 Chicago, IL 60611 RE:          Customer Name:                ...

[redacted] Furnishings, Inc.                 Customer Name:                 [redacted]                 Account Number:                [redacted]                 Vehicle:                                 2015 [redacted] 3.0T S LINE PRES                 VIN:                                        [redacted]                 Revdex.com ID#:                               [redacted]             Dear Customer Relations Advocate, Thank you for the opportunity to respond to Mr. [redacted]’s recent correspondence to your office. We have reviewed the customer’s concerns and are dedicated to ensuring that they are addressed. As discussed during our February 9, 2016 telephone conversation with Mr. [redacted], the refund check in question was cashed on September 10, 2015.  Our records indicate that the check was cashed at [redacted], located at [redacted] Sunset Blvd [redacted], CA 90028.  We advised the customer that the Michigan address on the copy of the cashed check is the location of [redacted]’s headquarters, which is Volkswagen Credit’s bank.  Mr. [redacted] stated that he will contact [redacted] to investigate this matter further. We sincerely apologize for any inconvenience Mr. [redacted] has experienced during the lease termination process.  If you have any additional questions, please contact me at [redacted], ext. [redacted].  Our hours of operation are Monday through Friday, 8:00 a.m. to 10:00 p.m., Eastern Time. Sincerely, [redacted] Customer Care Supervisor Volkswagen Credit