W F G A Radio

Complaint: [redacted] I am rejecting this response because:They just called me and told me once again that they will once again send out a field supervisor to check the unit out once againThis will be the 7th time they will bring another person in here to tell me the same thing and yet my unit still makes the same whistling noiseIf they stand by their products then they need to replace the interior unit I do not want a patch up job that does not work on a year old unit Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The company claims they have been in business in the community for over yearsWhen the company stated they need to charge $4000-$to install a clean out, I was unaware that the property already had two clean outs in the yard and one by the streetI’m years oldI dug a holeIt took minutesCalled a plumber that came out and in minutes installed a clean outhour of combined labor (me digging and plumber install) cost me $This is compared to $4000-$that the company wanted to charge me for hour of workAfter I had a clean out installed for $I called a plumber to snake the line to the streetThat plumber advised me that I wasted $because the town most likely has a drawing of my vleanoutsI called the town DWP, and in minutes they came out with a drawing from that precisely showed where three clean outs already existSo basically a company that claims they worked in my town for years didn’t know enough to call the town DWP to ask for a drawing, and instead gave me a quote of $4000-$for a cleanout I fidn’t NeedI believe that a reasonable assessment is that it if they were new to the neighborhood one might attribute not calling DWP for a drawing, negligenceBut for a company that claims to have worked in the town for over years, it’s reasonable to deduce this was an attempt at fraud$to install a cleanout where three already exist.Yes, they claim the check was not cashed for the attempted fraud, but I spent $to install a cleanout because this company didn’t tell me that all we had to do is ask the town’s DWP to tell us where the existing cleanouts areTo avoid spending $a year old man had to dig a hole in the middle of the front yardThis company had three men on site half my age and they wanted $to dig the same hole Regards, [redacted]

American Residential Services, LLC D/B/A A.JPerri- Tinton Falls ("ARS") has received your email dated October 26,2016, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently in communication with Mrs [redacted] to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at ( [redacted]

American Residential Services, LLC D/B/A A.JPerri ("ARS") has received your email dated January 15, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at ( [redacted]

December 7, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] [redacted] ***A.JPerri has received your email dated November 24, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond On December 2, 2015, we visited the customer’s home to ensure that the correct equipment was installed and to ensure that the equipment was operating properly We have attempted to reach [redacted] via phone and via email to further discuss our findings towards resolving her concerns We look forward to working with her upon speaking to her.A.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at [redacted] Respectfully, Janice H***Corporate Customer Relations Lead

American Residential Services, LLC D/B/A A.JPerri ("ARS") has received your email dated January 19, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently in communication with the customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonThe customer has advised us that she will call us back when she has a more convenient time to speak with usARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact us directly at [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The resolution is that I will be refunded $and will receive two free maintenances on my gas furnace and air conditioner Regards, [redacted]

American Residential Services, LLC D/B/A A.J.Perri ("ARS") has received your email dated January 23, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have attempted communication with the customer and have not been able to make contactWe will continue our attempts to speak to the customer in order to gain a better understanding of the matter ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at ( [redacted]

Complaint: [redacted] I am rejecting this response because: I am waiting for my insurance company to respond with a dollar amount so I know how much reimbursement I will receive from damages before the situation is "resolved" Regards, [redacted]

July 8, Revdex.com serving New Jersey RE: Revdex.com ID# [redacted] [redacted] A.JPerri has received your email dated June 29, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We appreciate the opportunity to clarify that we have never performed service for [redacted] After reviewing our advertising, we determined the information was accurate as written We attempted to reach [redacted] via the phone number provided and look forward to gaining a better understanding of his Complaint upon speaking with himA.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Janice H [redacted] National Customer Relations Supervisor

Complaint: [redacted] I am rejecting this response because: Received a reply from this awful company They charged for years of service and parts I have never had a problem with a disposal and it's usually cheap enough to replace THIS IS A RIPOF! Regards, [redacted]

July 12, Revdex.com serving New Jersey RE: Revdex.com ID# [redacted] [redacted] A.JPerri has received your email dated July 11, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with [redacted] and have reached an amicable resolutionA.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Janice H [redacted] National Customer Relations Supervisor

American Residential Services, LLC D/B/A A.JPerri ("ARS") has received your email dated October 27, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently in communication with the customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at [redacted]

American Residential Services, LLC D/B/A A.J Perri ("ARS") has received your email dated January 3, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently attempting to contact the customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at [redacted]

American Residential Services, LLC D/B/A A.J.Perri ("ARS") has received your email dated December 5, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and feel we have reached an amicable resolutionWe have voided the customer’s check, and mailed it back to himARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at [redacted]

American Residential Services, LLC D/B/A A.JPerri ("ARS") has received your email dated April 23, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolutionOn April 30, 2018, we sent supervisors, a manager, and an experienced technician to the customer’s homeWe were able to confirm with Navien (the manufacturer) what the cause of the issue, and the part was ordered and will be installed on May 12, We will also perform a complimentary maintenance on his equipmentARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at ( [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me They were able to credit me back what I believed was acceptable paymentI would like to urge the Revdex.com to follow up on their pressure sales tactics and taking advantage of consumersBut otherwise I accept the resolution they presented to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Yes they are trying to resolve the problem but it is not solved yet. Hopefully they will continue to work with me to remedy the situation. Regards, [redacted]

American Residential Services, LLC D/B/A A.JPerri ("ARS") has received your email dated May 7, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently trying to make contact with the customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at [redacted]

October 23, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] [redacted] A.JPerri has received your email dated October 13, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with [redacted] and have reached an amicable resolution with her.A.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at ( [redacted] Respectfully, Janice H***Corporate Customer Relations Lead