W F G A Radio

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

American Residential Services, LLC D/B/A A.JPerri (“ARS”) has received your email dated March 20, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently attempting to contact the customer to
gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***

December 7, 2015Revdex.com of New JerseyRE: Revdex.com ID# ***
*** * ***A.JPerri has received your email
dated November 24, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our
attention and allowing us the opportunity to respond. On December 2, 2015, we visited the
customer’s home to ensure that the correct equipment was installed and to
ensure that the equipment was operating properly. We have attempted to reach *** *** via phone
and via email to further discuss our findings towards resolving her
concerns. We look forward to working
with her upon speaking to her.A.JPerri prides itself on providing
premier customer service and appreciates your assistance in resolving this
dispute. If you require additional
information regarding this complaint, please feel free to contact me at *** ***Respectfully, Janice H***Corporate Customer Relations Lead

Complaint: ***
I am rejecting this response because: The company claims they have been in business in the community for over yearsWhen the company stated they need to charge $4000-$to install a clean out, I was unaware that the property already had two clean outs in the yard and one by the streetI’m years oldI dug a holeIt took minutesCalled a plumber that came out and in minutes installed a clean outhour of combined labor (me digging and plumber install) cost me $This is compared to $4000-$that the company wanted to charge me for hour of workAfter I had a clean out installed for $I called a plumber to snake the line to the streetThat plumber advised me that I wasted $because the town most likely has a drawing of my vleanoutsI called the town DWP, and in minutes they came out with a drawing from that precisely showed where three clean outs already existSo basically a company that claims they worked in my town for years didn’t know enough to call the town DWP to ask for a drawing, and instead gave me a quote of $4000-$for a cleanout I fidn’t NeedI believe that a reasonable assessment is that it if they were new to the neighborhood one might attribute not calling DWP for a drawing, negligenceBut for a company that claims to have worked in the town for over years, it’s reasonable to deduce this was an attempt at fraud$to install a cleanout where three already exist.Yes, they claim the check was not cashed for the attempted fraud, but I spent $to install a cleanout because this company didn’t tell me that all we had to do is ask the town’s DWP to tell us where the existing cleanouts areTo avoid spending $a year old man had to dig a hole in the middle of the front yardThis company had three men on site half my age and they wanted $to dig the same hole
Regards,
*** ***

American Residential Services, LLC D/B/A A.J Perri ("ARS") has received your email dated May 18, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently in communication with the customer to gain
a better understanding of the Complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***

Complaint: ***
I am rejecting this response because:They just called me and told me once again that they will once again send out a field supervisor to check the unit out once againThis will be the 7th time they will bring another person in here to tell me the same thing and yet my unit still makes the same whistling noiseIf they stand by their products then they need to replace the interior unit I do not want a patch up job that does not work on a year old unit.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because AJ Perri called me several times and I spoke with a customer service representative. First, she said AJ Perri would repair my non working furnace for $1,and I rejected this offer. Then she said they would repair it for $but this offer was after I had already paid $for the part and shipping and $to an electrician to install it. The *** payment receipt is attached. As my furnace worked well before AJ Perri came to do prepaid maintenance, AJ Perri was paid to and did perform maintanance for the years I had the furnace, and it stopped working five days after the last maintenance, AJ Perri took improper action causing the failure to work.
Regards,
*** ***

November 23, 2015Revdex.com of New JerseyRE: Revdex.com ID# *** *** * ***A.JPerri has received your email
dated November 13, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to
our
attention and allowing us the opportunity to respond. We are currently in communication with
*** *** to gain a better understanding of the complaint and hope to achieve an
amicable resolution very soon.A.JPerri prides itself on providing
premier customer service and appreciates your assistance in resolving this
dispute. If you require additional
information regarding this complaint, please feel free to contact me at *** ***Respectfully, Janice H***Corporate Customer Relations Lead

American Residential Services, LLC D/B/A A.J.Perri ("ARS") has received your email dated January 23, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have attempted communication with the customer and
have not been able to make contactWe will continue our attempts to speak to the customer in order to gain a better understanding of the matter ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (*** ***

May 4, Revdex.com serving New Jersey RE: Revdex.com ID# *** *** *** A.JPerri has received your email dated April 26, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with *** *** and have reached an amicable resolution*** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact *** H*** at *** *** Respectfully submitted, *** C*** Corporate Online Reputation Analyst

August 11, Revdex.com serving New Jersey RE: Revdex.com ID# *** *** *** A.JPerri has received your email dated August 2, 2016,
regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with *** *** and have reached an amicable resolutionA.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at *** *** Respectfully submitted, Sametria A*** Corporate Customer Relations Team Leader

Thank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and as a gesture of goodwill, we have offered the customer hot water heater maintenances over years ($value)We also offered two additional years of maintenance for the hvac equipment ($value)Unfortunately, the customer declinedIn an effort to resolve the situation amicably with the customer, we made a final offer to send a check in the amount of $instead of the above maintenance servicesThe customer advised us that he would like to speak with his wife and he would call us back when he has made a decisionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***

American Residential Services, LLC D/B/A A.JPerri ("ARS") has received your email dated January 19, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently in communication with the customer to
gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonThe customer has advised us that she will call us back when she has a more convenient time to speak with usARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact us directly at *** *** *** ***

American Residential Services, LLC D/B/A A.J.Perri ("ARS") has received your email dated September 28, 2017, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently in communication with the customer
to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***

American Residential Services, LLC D/B/A A.JPerri- Tinton Falls ("ARS") has received your email dated October 26,2016, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently in communication with
Mrs*** to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (*** ***

American Residential Services, LLC D/B/A A.JPerri- Tinton Falls ("ARS") has received your email dated October 31, 2016, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have attempted several times to
contact Mrs*** to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (***) ***

July 13, Revdex.com serving New Jersey RE: Revdex.com ID# *** *** *** A.JPerri has received your email dated July 7,
2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with *** *** to gain a better understanding of the complaint and hope to achieve an amicable resolution very soonA.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at (*** *** Respectfully submitted, Janice H*** National Customer Relations Supervisor

November 17,
2015Revdex.com of New JerseyRE: Revdex.com ID# *** *** ***A.JPerri
has received
your email dated November 6, 2015, regarding the above-referenced
complaint. Thank you for bringing this
matter to our attention and allowing us the opportunity to respond. We have been
in communication with *** *** and have reached an amicable resolution with him. A.JPerri
prides itself on providing premier customer service and appreciates your
assistance in resolving this dispute. If
you require additional information regarding this complaint, please free to
contact me at *** ***Respectfully, Janice H***Corporate
Customer Relations Lead

October 9, 2015Revdex.com of New JerseyRE: Revdex.com ID# *** *** ***A.JPerri has received your email dated September 29, 2015, regarding the above-referenced complaint. Thank you for bringing this
matter to our attention and allowing us the opportunity to respond. We have been in communication with *** *** and have reached an amicable resolution with her. A.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at *** ***Respectfully, Janice H***Corporate Customer Relations Lead