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American Residential Services, LLC D/B/A A.J.Perri ("ARS") has received your email dated December 5, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and
feel we have reached an amicable resolutionWe have voided the customer’s check, and mailed it back to himARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***

American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated November 22, 2016 regarding the above-referenced rejection. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mrs. [redacted] as early as today, January 4, 2017, and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted].

Complaint: [redacted]
I am rejecting this response because: Yes they are trying to resolve the problem but it is not solved yet. Hopefully they will continue to work with me to remedy the situation.
Regards,
[redacted]

Dear [redacted]. Please be advised that this complaint has been fixed. We are satisfied with the results.Thank you for your help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

August 5, 2016   Revdex.com serving New Jersey   RE:       Revdex.com ID# [redacted]             [redacted] A.J. Perri has received your email dated July 28, 2016, regarding the above-referenced...

complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We attempted to reach [redacted] via phone at [redacted] to gain a better understanding of the Complaint.  We look forward to working toward an amicable resolution upon speaking with her. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Sametria A[redacted] Corporate Customer Relations Team Leader

November 13, 2015Revdex.com of New JerseyRE:    Revdex.com ID# [redacted]         [redacted]A.J. Perri has received your email
dated November 3, 2015, regarding the above-referenced complaint.  Thank you for bringing this matter...

to our
attention and allowing us the opportunity to respond.  We are currently in communication with [redacted] to gain a better understanding of the complaint and hope to achieve
an amicable resolution very soon.A.J. Perri prides itself on providing
premier customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact me at([redacted] **Respectfully, Janice H[redacted]Corporate Customer Relations Lead

June 8, 2016   Revdex.com serving New Jersey   RE:       Revdex.com ID# [redacted]             [redacted]          A.J. Perri has received your email...

dated June 6, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We have been in communication with [redacted] and have reached an amicable resolution. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact Janice H[redacted] at [redacted]. Respectfully submitted,   [redacted] Corporate Online Reputation Analyst

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer as of January 26, 2018. The customer has acknowledged that she received the 2 -ear free maintenance from us. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]

American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated Nov 16,2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. At this time, our contractor has been working with her contractor to correct the issues and any additional work that we (A.J. Perri) can do must be completed when they are finished. We have given our contractor has specific instructions to keep us posted so that we are informed of any and all progress.  AJ Perri/ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted].

American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated July 31, 2017 regarding the above-referenced rebuttal. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We would like to apologize for the delay in getting the refund processed to the customer’s credit card. We have attached the refund receipt for customer’s records.   ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]

American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated April 23, 2018 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and have...

reached an amicable resolution. On April 30, 2018, we sent 2 supervisors, a manager, and an experienced technician to the customer’s home. We were able to confirm with Navien (the manufacturer) what the cause of the issue, and the part was ordered and will be installed on May 12, 2018. We will also perform a complimentary maintenance on his equipment. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:My husband filed a complaint under [redacted] for a situation dealing with AJ PERRI. I was going to add to the complaint but instead it to me to email this address to follow up on the situation. Upon purchasing a new home there was an issue with water pressure which the owner was going to get fixed. AJ perri came out and said it was fine and had no recommendations for any repairs. The day we moved in we had NO HOT WATER! We called AJ perri and the plumber said this was directly related to the no pressure issue it was a cartridge repair that should have been fixed when they first came out. So now, having no choice we had to have two cartridges replaced..costing $900.00. Come to find out from another plumber, this part has a lifetime guarantee and the company who makes the cartridge actually sent us out two new ones at no cost and stated any licensed plumber should have known that! (and anyhow, purchasing one outright is only $48.00) On top of it, it literally took him 5 minutes to install it, and then give us the $900.00 bill, because of their incompetent  employee who first came out and said it was fine! So my husband and I tried contacting the company for some reimbursement which was an everlasting battle....and finally they offered a whopping $150.00 back for the cartridge (probably realizing they way overcharged for a 50.00 item), at which my husband questioned well that would be times 2, since we had two replaced, she said she would get back to us, at which there is still no credit back on our card weeks after, and we were never contacted back.
Regards,
[redacted]

September 12, 2016   Revdex.com serving New Jersey   RE:       Revdex.com ID# [redacted]             [redacted] A.J. Perri has received your email dated September 2, 2016, regarding the...

above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We are currently in communication with [redacted] to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Janice H[redacted] Corporate Customer Relations Manager

Complaint: [redacted]
I am rejecting this response because I have received no communication from the business.  Also, your records show an incorrect address for me & where the business was conducted. It is [redacted] Your records show [redacted]  The business should have [redacted] as my contact info.I look forward to an amicable resolution of this case.
Regards,
[redacted]

April 25, 2016 Revdex.com serving New Jersey RE:       Revdex.com ID# [redacted]             [redacted]          A.J. Perri has received your email dated April...

16, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We have attempted to reach [redacted] via the phone number provided to gain a better understanding of the complaint towards achieving an amicable resolution.   We look forward to working with [redacted] upon speaking with him. [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please feel free to contact [redacted] at [redacted] Respectfully submitted, [redacted] Corporate Online Reputation Analyst

American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated September 12, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently trying to contact the customer to...

gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]

American Residential Services, LLC D/B/A A.J Perri ("ARS") has received your email dated January 3, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently attempting to contact the customer to...

gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]