W F G A Radio

September 12, Revdex.com serving New Jersey RE: Revdex.com ID# [redacted] [redacted] A.JPerri has received your email dated September 2, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with [redacted] to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonA.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Janice H [redacted] Corporate Customer Relations Manager

Complaint: [redacted] I am rejecting this response because I have received no communication from the business Also, your records show an incorrect address for me & where the business was conductedIt is [redacted] ** [redacted] Your records show [redacted] *** [redacted] ** The business should have [redacted] as my contact info.I look forward to an amicable resolution of this case Regards, [redacted] ***

June 2, Revdex.com serving New Jersey RE: Revdex.com ID# *** *** *** We are in receipt of your email dated May 23, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. On June 5, 2014, American Residential Services, LLC D/B/A AJPerri (“ARS”) responded to a plumbing service request at the property located at ** *** *** *** *** ** ***. Upon diagnosis by our service professional, *** *** was presented with a written price quote to replace the leaking garbage disposal. *** *** approved both the price and the scope of work in writing prior to any work being performed in her home. The work was performed as contracted with convenient same-day service. ARS is a premier service provider that strives to provide each customer with an exceptional service experience. While the pricing was accurate for the work we performed, a partial refund was provided to *** *** on May 20, as a gesture of goodwillWe appreciate your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact *** H*** at *** *** Respectfully submitted, *** C*** Corporate Online Reputation Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

American Residential Services, LLC D/B/A A.JPerri ("ARS") has received your email dated January 3, 2017, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and
have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***

Complaint: ***
I am rejecting this response because: as per my letter, I have gotten no response on my several inquiries into the brand, age, type of furnace in my basement and why the model (brand?) would have been switched from what was specified in the signed proposalI also have received no information or requested paper work verifying the unit was placed under warranty, (warranty paperwork) or information on the nj rebate that the salesman said I was entitled to in writing on the jointly signed proposal and verbally. I received some papers (4-year old whited-out internal memos and a few other documents that shed no light on the specifics surrounding my particular unit and an invoice for more money, even though I was asked , and did "pay in full at the completion of job as per AJ Perri's policyThe invoice was mailed months after I paid balance as asked by AJ perri rep in my kitchen with no reference or details to the boiler purchased (model/make seriel#/manufacturing date) under the description. I have asked for responses to be sent via email, or mail, but have not in the weeks since I first looked into this mystery received any thing from AJ Perri in ways of explanation that can shed light as to (or even acknowledges) the boiler installed in my basement and the specifics as to it's make, manufacture or why AJ perri opted to install it without changing the model I had approved and researched and signed off on, without modifying the proposal in writing and getting my approval first .since I was left with no paperwork other than proposal, and no rebate forms/warranty papers, or detailed description on a receiptI can only assume AJ Perri chose to install an older or possibly even returned boiler they had laying around and wanted to get rid of, and hoped I wouldn't have noticed it wasn't what I had ordered, with any brand indentification, nor was it a cureprrent model listed on the *** website it is listed on the *** website, buts as I said, no logo, or identifying features are visible to me or by the AJ perri rep sent to service and "show me it's a ***" .as a single, older woman who owns a house and faced with big decisions and purchases for the first time in her life regarding that house ....it's all very unsettling, and the recent mailing of the first invoice for monies due several months after the fact...was NOT the information I expected from AJ Perri in the matter of resolution .
Regards,
*** ***

American Residential Services, LLC D/B/A A.J.Perri ("ARS") has received your email dated April 26, 2017, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with our customer and have
reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will remove the complaint for the time being and should my interior unit start the sound again, I will be forced to reopen the complaint.
Regards,
*** ***

American Residential Services, LLC D/B/A A.JPerri ("ARS") has received your email dated July 11, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently in the process of contacting the
customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***

Complaint: ***
I am rejecting this response because I have been told by multiple "Quality Assurance" managers that they would call me after the unit was repaired to discuss compensation for the time I have had to waste and the business I have lost due to the issueWhen the techs were out to install the new part they asked if someone from "Quality Assurance" had contacted me yetWhen I said they had not, the tech said that it was probably because they were waiting for the part to be installedThe tech also said that he would talk with "Quality Assurance" about free cleanings of the unit for six yearsIt has been almost a week since the part was installed and I have not had any follow up from "Quality Assurance." I am still waiting to hear what AJ Perri is going to do to make good on their promises.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RRachel from Consumer Advocate contacted meShe promised to follow up with resolutionShe was shocked to hear the technician red tagged my unit and used fear tactics
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

American Residential Services, LLC D/B/A A.JPerri ("ARS") has received your email dated June 13, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have
reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your ***

August 19, Revdex.com serving New Jersey RE: Revdex.com ID# *** *** *** A.JPerri has received
your email dated August 9, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We attempted to reach *** *** via phone at *** and *** and email at *** to gain a better understanding of the Complaint. We look forward to working toward an amicable resolution upon speaking with himA.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at (*** *** Respectfully submitted, Sametria A*** Corporate Customer Relations Team Leader

July 8, Revdex.com serving New Jersey RE: Revdex.com ID# *** *** *** A.JPerri has received your email dated June 29, 2016, regarding the above-referenced
complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We appreciate the opportunity to clarify that we have never performed service for *** ***. After reviewing our advertising, we determined the information was accurate as written. We attempted to reach *** *** via the phone number provided and look forward to gaining a better understanding of his Complaint upon speaking with himA.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at *** *** Respectfully submitted, Janice H*** National Customer Relations Supervisor

Complaint: ***
I am rejecting this response because:
I am very dissatisfied customer of AJ Perri, I will not get any service from them anymore
Regards,
*** ***

American Residential Services, LLC D/B/A A.JPerri ("ARS") has received your email dated January 15, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and
have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (*** ***

May 20, Revdex.com serving New Jersey RE: Revdex.com ID# *** *** *** A.JPerri has received your email dated May 10, 2016, regarding the
above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with *** *** to gain a better understanding of the complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact *** H*** at (*** *** Respectfully submitted, *** C*** Corporate Online Reputation Analyst

March 15, Revdex.com serving New Jersey RE: Revdex.com ID# *** *** *** A.JPerri has received your email dated March 8, 2016, regarding the above-referenced
complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Our corporate office is currently in communication with *** *** to gain a better understanding of the complaint and to hopefully achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact Janice H*** at *** *** Respectfully submitted, *** C*** Corporate Online Reputation Analyst

Complaint: ***A.JPerri's contractor has been in touch with our contractor. The current status is that our heat has been turned on amd our contractor has applied for the permit that A.JPerri should have obtained for the compressor stands. Once the permit is issued, our contractor will build the stands to specifications and install them. A.JPerri then will be required to reconnect our air conditioners and our thermostats. Finally, our contractor or A.JPerri will obtain a final inspection of the stands and our HVAC system. Assuming we pass and obtain a certificate of occupancy, our complaint can be closed, but as of today, our complaint should not be closed. Thank you
Regards,
*** ***