W F G A Radio

Complaint: ***
I am rejecting this response because: I am waiting for my insurance company to respond with a dollar amount so I know how much reimbursement I will receive from damages before the situation is "resolved"
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

August 18, Revdex.com serving New Jersey RE: Revdex.com ID# *** *** *** A.JPerri has received your email dated August 8, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Our field supervisor met with *** *** and completed repairs to the equipment on August 16, A.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at (*** *** Respectfully submitted, Sametria Al*** Corporate Customer Relations Team Leader

American Residential Services, LLC D/B/A A.JPerri ("ARS") has received your email dated September 12, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***

American Residential Services, LLC D/B/A A.JPerri ("ARS") has received your email dated November 21, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer
and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***

August 18, Revdex.com serving New Jersey RE: Revdex.com ID# *** *** *** A.JPerri has received your email dated August 11, 2016,
regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with *** *** and have reached an amicable resolutionA.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at *** *** Respectfully submitted, Sametria A*** Corporate Customer Relations Team Leader

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:After the initial complaint, (1) A tech called & assured me I had taken the proper security measures with the device & checked on a few more (I had shut down power & gas), explained the situation & causes as best as he could diagnose without actually being there & said someone would call me first thing in the morning (2) The next morning, I was contacted by an agent to tell me techs were coming to my house later that day (3) The techs arrived, looked over the situation, took pictures, made a parts list & analysis & called it all in (3) that night, a customer service/quality assurance agent (Stephanie) called me to gather as much information as possible, assure me that Perri would handle the situation, apologized for the problems and offered further comfort & assurance (4) the next day I was then contacted by a scheduling agent & we arranged for repairs to be performed two days later - which is today, Thursday July 14, I was given a reminder call, yesterday - confirming techs would be out today, between 7:- 8:The techs & their field supervisor arrived at 7:45am, analyzed the situation and took some time to decide on the proper approach and game planThe two techs, Kevin & Zach, then spent the next 6+ hours hard at work, undertaking an extensive reworking of the boiler's main wiring & almost all pipes & pumpsThe two men were extremely professional, thorough, neat & cleanThey also tested the system properly, explained all of their work & let me know to call if I had any questions or issues at allKevin & Zach were excellent.The one issue remaining is to possibly have external sheet metal panels replaced - they were damaged as a result of the initial issue & though not an urgent issue now, these panels will most likely present a long-term problemAJ Perri has been very good to this point, in resolving this significant issueThere seems to be a noticeable change in the company I initially dealt with, two & a half years agoAgain - just waiting on the panels issue - and the two techs informed me I would be receiving a follcall, regarding that. *** ***
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
We are
rejecting this response because ten days ago, A.JPerri requested a copy of our architectural plans for the renovation of our home. Those plans have been on site at our home since November 2012. Nonetheless, nine days ago, I emailed copies of the plans to A.JPerri. I have not heard anything from them and we went to the property over the weekend and our compressors remain on our back deck, the stands that AJPerri supplied are on the side of the house and holes have been dug on the side of the house with water in themThis is how A.JPerri left the home months ago, and we cannot move forward to obtain a certificate of occupancy until they fix the problem they have created with the compressors.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The resolution is that I will be refunded $and will receive two free maintenances on my gas furnace and air conditioner
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:If you think taking advantage of a senior citizen by charging outrageous prices for inexpensive merchandise is ok, guess all seniors should be aware of how this company takes advantageous of older people. They did diagnose the problem and fix it but at an OBSCENE price $for a garbage disposal is obscene. As far as I am concerned this is not a resolved problem
Regards,
*** ***

American Residential Services, LLC D/B/A A.JPerri ("ARS") has received your email dated October 27, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently in communication with the customer to
gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***

This isn't a very user friendly websiteI couldn't respond - now time has lapsed and the case is closedHowever for the record AJ Perri did respond to my complaint in a satisfactory way- they exceeded my expectations - they shouldn't have a mark against them because there weren't clear instructions on how to respond via email
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
? They were able to credit me back what I believed was acceptable paymentI would like to urge the Revdex.com to follow up on their pressure sales tactics and taking advantage of consumersBut otherwise I accept the resolution they presented to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:? Received a reply from this awful company.? They charged for years of service and parts.? I have never had a problem with a disposal and it's usually cheap enough to replace.? THIS IS A RIPOF!
Regards,
*** ***

July 12, ? Revdex.com serving New Jersey ? RE:? ? ? ? ? ? Revdex.com ID# *** ? ? ? ? ? ? ? ? ? ? ? *** ***? ? ? ? ? ? ? A.JPerri has received your email dated July
11, 2016, regarding the above-referenced complaint.? Thank you for bringing this matter to our attention and allowing us the opportunity to respond.? We have been in communication with *** *** and have reached an amicable resolutionA.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.? If you require additional information regarding this complaint, please contact me directly at *** *** Respectfully submitted, ? Janice H*** National Customer Relations Supervisor

American Residential Services, LLC D/B/A A.JPerri ("ARS") has received your email dated May 7, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently trying to make contact with the customer
to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***

Complaint: [redacted]
I am rejecting this response because: was told on July 20th that I would be receiving a credit and it would be charged back to the credit card I used. It has now been almost two weeks and I still have not received the credit. 
Regards,
[redacted]

June 10, 2016   Revdex.com serving New Jersey   RE:       Revdex.com ID# [redacted]             [redacted] A.J. Perri has received your email dated May 31, 2016, regarding the above-referenced...

complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We have been in communication with [redacted] and have reached an amicable resolution. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact Janice H[redacted] at [redacted] Respectfully submitted,   Jason C[redacted] Corporate Online Reputation Analyst

October 23, 2015Revdex.com of New JerseyRE:    Revdex.com ID# [redacted]         [redacted]A.J. Perri has received your email
dated October 13, 2015, regarding the above-referenced complaint.  Thank you for bringing this matter to...

our
attention and allowing us the opportunity to respond.  We have been in communication with [redacted] and have reached an amicable resolution with her.A.J. Perri prides itself on providing
premier customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact me at ([redacted]Respectfully, Janice H[redacted]Corporate Customer Relations Lead