Wade Jurney Homes LLC

Initial Business Response / [redacted] (1000, 6, 2016/03/10) */ Contact Name and Title: Robert B [redacted] DM Contact Phone: [redacted] Contact Email: [redacted] @wadejurneyhomes.com WJHs visited the site on 3/10/and discussed via the phone, a response with Mr*** WJH inspected the front, side and rear yard grading and found the drainage immediately surrounding the home to be adequate and functioning properlyThere is positive drainage away from the home on all sidesThere is a drainage ditch in the front of the home that had some sediment in itIt is mostly sodded with the exception of approximately feet on both property linesThe rear yard has a drainage swale that is designed to carry water across the backA stabilization netting was placed in this swale to deter erosion prior to closing on August 28th, There is some minor erosion around the swale as well as some minor erosion around the side yard where water from the gutter downspouts flow away from the home In accordance with the contract and prior to closing, sod was placed in the front yard from the front corner of the home to the street and the remainder of the lot was covered with seed and wheat strawAn inspection item on the walk through was to add screening to the back yard drainage swale (the netting described above)The warranty standards in the WJH warranty manual states the following: Page - Drainage Wade Jurney Homes will establish grading and drainage swales in accordance with the applicable local municipal codeWater should not stay in swales longer than hours after a light rain or hours after a heavy rain WJH is not responsible for erosion due to acts of God or other conditions beyond the control of the contractor and that WJH provides a "starter" yardIt is the homeowner's responsibility to water, fertilize, cultivate and maintain the yard, trees and shrubs Page - Landscaping Germination of grass seed is dependent on certain climatic conditions that are outside the builder's control and that it is the homeowner's responsibility to maintain and water the lawn The drainage pattern around the home meets specifications and ensures water does not sit against the home, the seed and straw initially placed to stabilize the rear yard did not takeAlthough the warranty states this is a homeowner maintenance issue, WJH has agreed to the following: Sod the remainder of the front yard from front corner of the home to the street, property line to property line Remove any sediment in the front drainage ditch as well as the straw bales in drainage ditch on right side of property Touch up minor erosion issues in drainage swales in rear and side yards Add seed and straw throughout rear yard Fertilize front, side and rear yard to promote germination as well as boost existing sod Ensure netting in rear swale is adequate while seed germinates Refresh pine straw in front yard Sweep areas worked on when completed The work described above is scheduled to take place on Monday, March 14thIt is my understanding that the siding work covered under warranty was completedWade Jurney Homes is proud of the homes we build and sincerely hopes Mr [redacted] is happy with his home Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) -The Drainage is not adequate to the building plans submitted to the CityThere is a confusion on who suppose to fix the yardsince the initial plans and permits was pooled by the first developer and it was second handed sold to WJH Wade Journey Home than did accept the deal and made an investment in the top of it which translate to profit but yet still deny responsibility of the yard maintenance and upkeep Good evidence of that is my next door neighbor, his yard is FLATmy other neighbor including mine their yard is a messwhich is causing all this erosion This erosion is hand created by WJH result of a bad execution of the plans I try to reason with the Manager: -- I proposed to him; That I can put down pipes to support the natural flow of the water without causing any erosion out of my own expanses and for them to cover it up in the process of seeding --I proposed to him; To use the budget of doing the front yard toward correcting the back yard --I proposed to him; That I pay for his same contractor to do a correct work in the back yard before they seed --I proposed to him to make me a proposition of a valuable solution in honor of there Customer satisfaction and promises done by the sales people --I proposed to him to meet me half way "But they refuse all that, they had guys with shovels to fix nothingclearly it was no attention to fix anythingreseating the back yard which it was an item in my check in list when first moved in" WJH Contacted me by phone to explain to me all this miss conceptual ideology and keep referencing their Warranty in process Well STATE LAW tramp any contract and warranty from any company "privet sector companies specifically" So WJH are not in compliance with the lawThey are committing a FRAUD knowingly and admitting playing around all this loophole in simple termThey want the the customer to think otherwise but the truth of the fact it is a fraud in anyway you want to look at it is nothing less than a deception ! Their "IMPOSE" solution was to reseat the yard, meaning we are coming to spread some seeds and we hoping that the yard will establish I want to give them the benefit of the doubt but again I have to deal with the yard damage and impacts from their caused erosion I forgot to mention the net they place in the top of the ditch is NOT safe and NOT acceptableit make the ground seems flat but in reality its a carver for a huge ditch that is nothing but a security risk to my kids and anyone may cross The Net they placed is a camouflage to the issue nothing lessin fact even the idea wasn't executed properly I Emailed Chris.A back to get his crew back to CLEAN the yard and FIX the Net which is days old and it's getting blowing away by the wind in bottom side -Of course I didn't hear anything back from him, He acknowledge that his crew is doing work in my neighbor yard but their was nothing done to their proposed solution + The siding was Fixed (Completed by couple load disrespectful guys) I got a call from my neighbor complaining about loud voices and swearing - The electricity still remain didn't head a mention about that and I would love to have it fixed in the kitchen To Their credit, The manager was cool I should say the new Manager and I hope to continue working with him specifically the yard which is the main issue in my item list BIG Thanks to Revdex.com, and Looking forward to close my case with WJH at this point the case remain open till my item list finish in both customer and state law satisfaction I want to make it clear to every one reading this in the future, I want to serve as a live and true reference and testimony of doing business with Wade Journey In the perfect world Contractor call you to schedule an appointment, Not just show up in your door steps and cause you to miss workmy Wife had to take a half day off the deal with that Second supervise your crew, third do it right and right the first time, last QUALITY CHECK which none of that clearly was done yet everyone I talk to in the phone claims over years of experiencenot to be insulting but years of doing it the wrong way it's not an experience in my book I Appreciate the effort over all and I hope we can come to an understanding with WJH! Final Business Response / [redacted] (4000, 10, 2016/03/28) */ The municipality inspected the home and prior to issuing a Certificate of Occupancy, ensured the home met code in regards to drainageThe customer wishes to have a flatter backyard and for water from neighboring properties to keep from entering his propertyThe sales contract does not guarantee or promise a flat backyardThis home was started as a spec home and customer saw the yard prior to purchaseThe yard is draining correctly and The Wade Jurney Home Owner's Manual unequivocally states that the yard, grading and drainage is the responsibility of the homeownerIn an effort to provide superior customer satisfaction, WJH added more sod, raked drainage swales and added more seed and straw to the yardThis is not something that would normally fall under the scope of the warranty but was done in an attempt to help the customer establish his yardHomeowner asked that WJH apply any money to be used towards customer satisfaction to instead be used for the purposes of making the yard flatter and that he would provide materials to add a French drainWJH feels any manipulation of the yard will cause serious drainage issues and WJH will neither rework the yard nor accept any responsibility for erosion or worse, damage to the home due to reworking or redirecting of drainage swales on the propertyIt is our sincere wish that the customer is happy with their homeWJH stands behind our homes and will honor the warranty as described in the Homeowner ManualAny additional claims can be sent through the warranty porthole on our website Sincerely, R B [redacted] DM Triangle WJH Final Consumer Response / [redacted] (4200, 12, 2016/03/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well above all I have to appreciate the effort spend by the companytrying to correct the issueThe sales stuff was the one behind the promise prior to closing and that was one of the item listed on the owner inspection sheetThey played us on the descriptionWhich mean we didn't describe it as well as we should and worst the Manager for that office leftThe contractor at that time of closing also left with rummer that he got firedanyway My case wish to remain open with Revdex.com since the promise of a flat yard is deniedI believe everything the Manager said in above statement but the truth is He is new to the companyhe only been in his current position for less than weeksBecause the employee turn around in WJH is very high My wife, My realtor, The contractor guy who got fired and the manager and I, can testify to this if it needed side note: Credit to Chris.A BIG ThanksHe stepped it up big time and I wish he remain loyal to both his customer and company"Great attitude and Nice guy to work with" ++I urge WJH Management to consider my demand for the yard, as it was a Promise prior closingI believe that the cost of doing so is a fraction to the profit made on the house Please make a one-off so we can close this Revdex.com case in WJH favorite

I am rejecting this response because: had someone contacted us before now about fixing all the issues in the house we wouldn't been forced to fix all problems to begin withThis is a brand new homeplease look at the photos I submitted with my complaints and tell me would you be satisfied with this product knowing it's NEW, not pre ownedSo I totally disagree how this matter happenedNow our family after looking for several years are stuck in this half built,poor quality of a home

Good Afternoon,We take these concerns very seriously and are addressing these mattersIt is not our intention for any of our homeowers' to experience such issuesThere was debris found in the sewer pipes We certainly want to rectify the situation and make the necessary repairsThe only warranty claim on file had to do with the heat and that was repaired in a timely matterAs for the other concerns, we are currently in touch with the homeowner and repairs are underway

Our customer sent in a request that was received on 1/4/concerning mostly cosmetic issues in the home in questionOur customer service rep contacted our customer on 1/8/and scheduled a appt for 1/11/Per his investigation all items were found to be within general construction standards Customer did not sign off requestCustomer service representative sent customer a completion letter on 1/11/since there was nothing inherently wrong with any of the items listedDivision manager contacted homeowner on 2/12/as a follow up with customers concernsAppears the most concerning issue per our customer has to do with a reveal on one of the tubs in the homeCustomer has taken upon there selves to correct the reveal issue at the top of one of the tub wallsCustomer was informed that this may void any future warranties concerning this particular tub but to please contact us if any problems arise concerning the tub in question or any other issues they may have during there warranty period and we will investigate and repair as needed

Good Afternoon,We take these concerns very seriously and are addressing these mattersIt is not our intention for any of our homeowers' to experience such issuesThere was debris found in the sewer pipes We certainly want to rectify the situation and make the necessary repairsWe are currently in touch with the homeowner and repairs are underway

We are continuing to work with the situation and have completed many of these items listed yet again The third party inspectors used by Wade Jurney Homes pursuant to Florida statute follow the required guidelines, regulations, and are subject to audits by the municipalities in accordance with the statute These inspectors in many instances are former municipal inspectors and the home is built to the state and local codes We have inspected the filters currently in use by the homeowner and have offered a different type for which we are still waiting on to arrive as it was an ordered item The areas of repair have in fact been sanded and painted and approved by the homeowner An inspection of the yard has not yielded the items that are noted but efforts will be made again to reinspect Wade Jurney Homes uses approved products for installation in Florida, every product must be approved and given an approval number by the state of Florida The products used can only be used if they are approved for use in Florida for which our products are

To Whom it May Concern,On March, 8th 2017, I inspected the streets and determined that we do indeed need to remove loose gravel and soil from the street near the entrance of the community Additionally, I have instructed my site superintendent to wash as needed the sidewalks and driveways for 3-houses on either side of the road from the entrance of the communityLastly, we are under no obligation to change our standard mailbox post to vinyl, however, in the spirit of compromise we have agreed to paint our standard mailbox posts on our houses at the entrance of the community to better match the vinyl posts All said work will be completed by March 17, 2017.Sincerely,Matt O [redacted] Division Manager Wade Jurney Homes

Initial Business Response / [redacted] (1000, 5, 2016/09/27) */ Our customer service manager did meet with Mr [redacted] and addressed some areas of concernWhen the issue of this swale to the side of the home came up, Mr [redacted] was told that it was acceptable and not warrantableHe asked to speak to a manager and I called Mr [redacted] I explained again that the area in question was required by the local officials and code in order to pass inspectionsHe wanted different and additional grading and landscape work doneWhile we appreciate his request, we do not perform extensive landscaping and grading on our homesIn the interest of providing the most home for the money, we prepare the area around the home to meet any grading requirements and just provide basic landscapingCustomers are welcome to expand and do additional work after they move in which is what Mr [redacted] was toldAll covered service items have been completedUnfortunately, this request was outside of what we provide Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) This will go as an unsatisfied requestRoot cause of the issue is that it was not graded properly to begin withThis should have been managed during and after basic landscaping was performed to know that a slope from the house was neededYes you can throw a swail ditch in anywhere when needed to get the inspection passed in the last minuteHouse sits much higher than surrounding ground in that area and swail should have been avoided to begin withNow I'm left to make the proper land adjustmentsEveryone that looks at that side of the house says why do you have a ditch there? I say exactlyIt should have been graded from the house down to the sidewalk that is feet below the houseThe builder threw in a ditch to pass inspectionNot cool at allI thank the builder for the responseI understand the cost basis for the decision on not paying additional funds to grade the land vs digging in a swailI understand wanting to get a home closed before the end of the monthUltimately this can be a learning lesson for the builder that knowing what is needed during the building process will prevent last minute adjustments that may and will affect the buyer experience in a more positive wayThank you Final Business Response / [redacted] (4000, 9, 2016/09/30) */ We respect and appreciate our customer's feedback and always strive to meet expectationsWhile we understand this customer's opinion on the grading, we respectfully disagree that it was done incorrectly

Every customer is important to us and we are very sorry that issues have occurred We are working diligently to correct the items in a timely manner

I am rejecting this response because: There is no resolution yetThey did not respond as to whether or not they will reimburse us for a non-private inspector to come and inspect the property with a full reportThey are currently sending their contractors to me to schedule repairs on some of the issuesThere was no mention from them as to whether or not they are going to get the air ducts cleanedThe contractor they sent for the slider door said that the door they installed is the door that Wade Jurney chose and that's the one they have to useHowever, they said that the door we have is for a screened in Lanai (we do not have a lania at allThe contractor said that we will probably see water come through that door eventually because it is the wrong type of door for a non-lania home They use this door because it is less expensive then the correct type neededThey did switch out a breaker on the electrical paneWe will see if it helps the electrical issue.The contractor coming to fix the carpet problems told me already that Wade Jurney chooses the cheapest thinnest carpet possible that's why we cut our feet at transition points and stairs and that the carpet tacks cannot be corrected or nailed downSo they are coming to look at the linoleumThere will be no resolution on the carpet.The drywall guy has also scheduled an appointment to fix under the windows and the ceiling.There has been no mention of what will be done about the debris under our sod/lawn.So I cannot accept the one sentence response from the builderIt was incomplete and insincereWe are totally willing to work with them if they do the right thing and address each issue fully as well as provide a solution and pay for a inspector who is not on their payroll to give us a report stating that the bones of the home are goodMeaning the plumbing, roof, structural, hurricane code items and electrical

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it because they are making an effort to make things right but if all repairs are not completed We will return to Revdex.com with pictures of damages

Initial Business Response / [redacted] (1000, 5, 2016/06/28) */ While we appreciate Ms [redacted] ' frustration and her position, many of the delays she (and others) have experienced were beyond our controlThe combination of various reviews and inspections as well as adverse weather conditions did delay the original delivery dateWe have done our best to keep all of our customers updated throughoutWe will continue to strive to provide the best information and the best homes for all of our customersHowever, we cannot control all aspects of the processIt is our policy to inform all buyers of anticipated closing dates and times as far in advance as possibleWe cannot guarantee those dates in all casesOf course, we will do all we can to meet Ms [redacted] ' expectations and minimize the impact on her and her familyWe cannot be accountable for any additional expenses as a result of our buyers' decisions to terminate leases and the like or pay additional closing costs outside of what are and reasonable Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Wade Jurney Homes has done a terrible job in communicating with me and treating me as if they care about their buyersWhile it is true that they provide weekly updates on the construction process, not once did they make mention of any adverse weather or other specific reasons for delay in the construction processThe emails simply state what SHOULD be completed during the upcoming weekRegarding the current issue at hand, I have reached out to Wade Jurney's corporate office regarding my concerns and not once has anyone replied or reached out to me to acknowledge or attempt to understand my concernsI completely understand that Wade Jurney cannot control the actual construction process, but submitting plat plans to the city in which the dwelling is to be constructed is something that IS within Wade Jurney's controlThe problem is not the actual delay, but more the fact that I was not informed of the delay until weeks from the firm close date and Wade Jurney believes this is acceptableBuyers must make plans to vacate a rental property a MINIMUM of days in advanceWhen I was notified of the firm close date on June 1, I signed, along with Wade Jurney representative Beth S***, that "all parties agree to close on or before July 6, 2016." Plat plans should have been submitted to the city of Charlotte long before weeks from the date of closeIt is not the fault of the city of Charlotte that the CO cannot be awarded due to Wade Jurney's timing in submitting inadequate plat plans for reviewAccording to Libiss S [redacted] , Wade Jurney submitted plat plans for the entire building whereas the city of Charlotte requires plat plans for each individual residenceConsidering how each unit does not share the same floor plan, this would seem like a givenSo this delay is the result of Wade Jurney's actions and not those of the city of CharlotteAccording to Libiss, the city of Charlotte simply told Wade Jurney Homes that it could take days to review the new plat plans once submittedThroughout the process the extended deadlines have been attributed to the fact that this is the first time that Wade Jurney Homes has constructed townhomes in CharlotteThe fact that Wade Jurney Homes is experimenting in townhome construction is not the fault of prospective homebuyers, nor are we to be the guinea pigs for their trial and errorAgain, the problem does not lie in the actual delay so much as in Wade Jurney's failure to do their part in obtaining accurate information directly from the city of Charlotte who would be doing the review of the plat plansThe problem also results from Wade Jurney's sending out a contract to set a firm close date prior to ensuring that THEIR actions would not cause a delay in closingAs of July 1, NO ONE has communicated a new projected close dateAgain, buyers MUST give a minimum days' notice in advance of moving out of their rental unit and I have no idea when I will close on my homeWade Jurney has control over providing sufficient notice of a firm close date and honoring that set close date so that buyers are not unprepared physically and financiallyI was not/am not prepared to pay July's rent as a "Wade Jurney's Hero" (aka a Teacher) without compensation during the summer monthsWade Jurney does not seem to care much about its Teachers Final Business Response / [redacted] (4000, 9, 2016/07/06) */ While we certainly appreciate Ms [redacted] ' concerns and the stresses this situation has created, we have and will continue to do all we can to move all of our customers into their new homes as soon as we possibly canWe treat all of our buyers with respect and hope to exceed expectationsUnfortunately, in this case, we could not exceed the expectations of all buyersOur team will definitely be in touch (if they have not already been) with Ms [redacted] to update her on her home and closing date

Every customer is very important and Wade Jurney Homes makes every effort to address valid concerns Wade Jurney Homes has addressed the slider door gap by readjusting the door on 8/10/17, the slider is made to use in multiple applications for which the product meets the intended use The plumbing and electrical issues were resolved on or around 7/28/17, the drywall issues were resolved on 8/17/as well The carpeting contractor has met with Ms [redacted] on 8/17/and her husband regarding the concerns for the carpet seams, carpet tacks and vinyl and a proposed time during the week fo 8/- 9/ to perform agreed upon corrections Wade Jurney Homes has offered to supply a different style AC filter to minimize dust in the air as dust occurs naturally in the environment The yard we can not control regarding growth, shrinking or changes due to rain or lack there of Sod is cut from a field, the sod grows differently with each piece, Wade Jurney Homes can not control what is in the dirt from which the sod was cut, nor can Wade Jurney Homes control every item that might or might not be buried in the soil used to establish the home site Wade Jurney Homes buyers are given the opportunity to contract with a third party inspector during the final portions of the home construction for which we label as a "home inspector", they buyers did not chose this option, the home meets all local and state inspection points and has been issued a certificate of occupancy

I am rejecting this response because: I filed complaint # [redacted] previously and because Wade Jurney Homes offered a response, Revdex.com closed the complaint and asked for periodic updatesThe issue has still not been resolvedWe retained an attorney and he was told by WJH's attorney on June 28th that he would be out of town for weeks and we could expect an answer thenIt has now been a full month and our attorney has heard nothing backWade Jurney Homes has successfully ignored this issue since November 15, Whether this was an "accident" or not makes no differenceThe fact remains that they broke the contract we signed with themThey will not discuss the issue with usThey threatened to assess a $per day fine if we did not close on November 15, 2016, knowing that there was a problem with the surveyThe issue has not been resolved and I wish to re-open my complaint until the issue is resolvedBlaming a surveyor they did business with is not a resolution to the fact that we lost property and our home is not centered on our lot

Since buying home in 2017 I have had around $1000.00 in repairs. The toilet had to be rebuilt because of plumbing issues, faucet and all the plumbing for guest bathroom had to be replaced. Dishwasher had to be repaired, carpet has to be replaced because it was not installed properly, windows are not sealed so bugs get in house. Crack in foundation in garage had to be repaired, pole in garage wobbles, I have had electrical problems with breaker. Water sprocket wont turn off outside completely. It has to be replaced

We are interested in one of two things happening Our first choice is for Wade Jurney Homes to the property lines for which they would assume all expense, and for them to pay our attorney fees It is our understanding that the property lines were changed because the developer wanted to have room for an access road There is already an access road right next to our home Our second choice is monetary compensation for the lost property and the legal fees we have incurred, which at this time is $

Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ Wade Jurney Homes is always happy to fullfill our warranty obligationsWe take this matter very seriously and are making every effort to complete all customer service requests in a reasonble amount of timePlease be assured that when you add a request to the website it is distrubuted to the Customer Service Manager and the Local Division Manager We apologize for any unintended mix up regarding the end of your warranty period Our Traingle Customer Service Manager will be contacting you in the next hours to understand your warranty request and begin repairs on any warrantable items Thank you for your patience Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not satisfied at this point, as I always get promises that things will be fixI did spoke with the warranty manager yet I would not be satisfied until he shows up and everything is fix Final Business Response / [redacted] (4000, 9, 2016/01/29) */ We have an appointment with the customer on 2/1/

Initial Business Response / [redacted] (1000, 10, 2015/09/08) */ Wade Jurney Homes takes pride in our ability to serve our customers after they purchase one of our homesWe have recently refreshed the personnel in the Customer Service Department in the Triangle in an effort to better communicate with our customersWe work hard to service all of our customer's warranty requests in a timely and efficient mannerUnfortunately, many of our customers request service on items not covered under the prevue of the construction contract and associated warranty manual Our Raleigh Customer Service Manager will contact you as soon as possible to schedule a appointment to complete all warranted items

We do apologize for any inconveniences that were caused constructing our neighboring home As a builder, we strive to deliver a quality built home with minimal impact to adjoining properties We have made contact with our trade partner to schedule a time to assess the damage They should be out no later than next week Also, we have assigned an internal employee to assist with the process as well We are more than happy to fix the sprinkler we damaged

To whom it may concern - In reference to the aforementioned complaint from the owner of a WJH home in reference to plot plan differentiation from lot size - this concern is being addressed with our legal representatives to try and come up with a remedyThe complaint stated that it was deliberate; when in fact, it was notWJH receives plot plans from a professional engineering service in which we locate/fit our homes on the lotsIn this instance, it appears as if the surveyor (no longer working with WJH) pulled a previously recorded plat of the community (not the most recent) in which the lot size differedWe are and will continue to try and rectify this in any way possible thank you