Wade Jurney Homes LLC

Initial Business Response / [redacted] (1000, 6, 2016/01/11) */ Mr [redacted] contracted with WJH and then decided to not move forward with the purchase on his new homeWe submitted his Mutual Release paperwork that he signed on 11/25/The refund of the $1,deposit was sent out from our Greensboro location the end of the week of January 7, While we always try to return all deposits within days of acceptance of a Mutual release, the Holiday season did delay the refund by approximately one weekAll deposits have been refunded as agreed in our contract and we hope to be able to help these folks find their dream home in the near future

Initial Business Response / [redacted] (1000, 5, 2015/10/13) */ Contact Name and Title: Chad A [redacted] Division Man Contact Phone: [redacted] Contact Email: [redacted] @wadejurneyhomes.com All the items that have been brought to our attention have either been repaired or scheduled for repairIf something has been missed please contact us and let us know Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The countertop has still not been resolved, the carpet, though they came out and tried to restretch it is still unresolved, both things Chad is aware of, however has not gotten any answers Final Business Response / [redacted] (4000, 15, 2015/10/21) */ In our last phone conversation we discussed the cabinet company has made the top but they will be installing the top along with other items you ordered from them directlyThis was agreed upon between you and the cabinet companyAs I explained regarding the carpet our installation company feels that the carpet has been installed per manufacturers' specificationsThe paperwork has been filed to have an independent inspector come out to do an onsite inspectionIt is my understanding you have provided the information to the claims department and the process is in motionIf any of this is incorrect please feel free to contact me directly Final Consumer Response / [redacted] (4200, 17, 2015/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have never discussed the countertop being cut or ordered, the only thing discussed in our last conversation, which was over weeks ago was that Jason from the cabinet company had contacted me and promises to make things right, I never said anything about any agreement between myself and the cabinet companyAs far as the carpet is concerned, I have seen no paperwork filed, I have never been asked to give any information for a claim, nor have I spoken to a claims departmentPerhaps if you would contact me to verify that the information you have is correct, we would not have these misunderstandings, the lack of communication is uncanny, Again, this complaint goes back to my original statement Wade Jurney has zero sense of urgency and show no signs of truly caring about their customers complaints, I should be getting weekly phone calls until all issues are resolved not have to hunt people down to try to get answers

We take these concerns seriously and want to address these mattersIt is never our intention for any homeowner to experience such issuesWhen the home in question flooded due to a storm drain back up in the front yard, we reached out to the city of RandlemanThe reason we did this was because during the development of the neighborhood they approved the installation of a storm water pipe under the street in this front yardAfter there analysis they determined that the pipe was to small for the removal of water for the entire neighborhoodThey came in and replaced it with a larger diameter pipeWe in the mean time decided that we would come in and help them put there house back togetherWe in fact did that with our subcontractors who had previously worked on the homeIn part of facilitating the repairs on the home we also met with the homeowners and discussed plans to regrade there yard in hope of giving the more “storage” for storm water and directional water flow to force water into the pipe that runs under the streetWe felt that if we regraded the entire yard and created deeper “swales” in the yard this would collect more water since this home sits in the lowest spot of the neighborhood and all storm water runs to this lotIn the back yard coming at the tree line we installed a rock break that would slow the water down as it flowed from above down to the pipeWe made sure that the lot was graded as all water would fall away from the home and into the swaleThe home does not sit in a designated flood plainDuring construction final grade has not been establishedIn the event of heavy rain directional water flow has not been established so there is a risk of water moving in any directionOnce the home is complete, final grade is establishedWade Jurney Homes has stood by our buyer every step of the way, Unfortunately the lay of the land and the location of this home warranted the city to come in and replace the pipe to accept more storm waterWe have asked the City of Randleman to go downstream and remove debris to allow storm water to free flow but they have refused

To Whom It May Concern;The maintenance of the mailbox post is the homeowners responsibility regardless if it is painted wood or vinyl I have had discussion with the *** *** HOA manager and have asked for proof of vinyl mailbox posts as the "standard" Further it is our position that the restrictive covenants do not declare a standard for mailbox posts Because of the lack of a declared standard and the precedence of other mailbox posts that aren't vinyl we have decided to utilize our standard mailbox posts As stated previously we will clean the common walks by March 17, Additionally, we will repair the sod as pictured in the attachment Kind Regards, Matt O*** Division ManagerWade Jurney Homes

Dear Sir or Madam: Wade Jurney Homes takes great pride in the construction of its homes and works diligently to meet the satisfaction and expectations of its customers. To that end, we regret that Ms*** is now
dissatisfied with the home she purchased last summer. Notably, Ms***’ complaint does not relate to the condition or construction of her home; rather, Ms***’ complaint pertains instead to its location. Ms***’ home, like other homes constructed within the Myrtle Grove Planation, was built upon real property zoned and approved for residential construction. At no time did Wade Jurney Homes make any representations or misrepresentations regarding the condition, use or zoning of properties located near Myrtle Grove Planation. Indeed, the use of neighboring properties is a matter of public record and is readily ascertainable to any interested party, including Ms***. Wade Jurney Homes has no control over the zoning or usage of real properties owned by third-parties, and any complaints regarding such usage should be submitted by Ms*** to appropriate government officials or agencies for investigation and, if appropriate, action. Wade Jurney Homes delivered a quality home to Ms***, and it is our hope that she will enjoy such home moving forward Sincerely, Wade Jurney Homes Management

Initial Business Response /* (1000, 7, 2016/11/07) */
Wade Jurney Homes takes great pride in providing a quality built home at a great valueIn providing this great value we are always monitoring and adapting to the ever changing market conditions of real estateWe strive to provide accurate
and complete info at all times, but should a mistake be made we move quickly to rectify the issue in a timely mannerWhen entering into a legally binding contract with Wade Jurney Homes all parties must come to a mutual agreement on the sales price of the home and various other terms of the agreementIf at any time throughout the process the consumer has a change of mind or circumstances preventing the consumer from being able to move forward with the purchase, Wade Jurney Homes will return the customers deposit shortly after the cancelation of the sales contract unless otherwise noted in an amendment to the contractual agreement
Wade Jurney Homes operates in a team environment affording each member of the team the ability to take two days off per weekIn operating in a team environment all members of the Wade Jurney Homes sales team are able to quickly handle any and all consumer requests or needsThis consumer has gone to closing and has submitted a "raving fan" emailThe below is the body of the email that was sent to the consumers lender, closing attorney, and Wade Jurney Homes sales on 10/28/after closing
"I JUST WANTED TO SAY THANKS SO VERY MUCH TO ALL OF YOU FOR WORKING TOGETHER SO HARD TO GET NOT ONLY MY HOME FINISHED SO QUICKLY BUT MY LOAN CLOSED BEFORE THE END OF OCTOBERI KNOW SO VERY MUCH WORK GOES INTO ALL THAT YOU DO AND I ONLY WISH EVERYONE WAS SO LUCKY TO HAVE SUCH A GREAT TEAM MAKING THEIR DREAMS COME TRUE!!"

I am rejecting this response because:
You keep using the term "pipes were insulated" but in fact it was the feezeless bibb that was crackedIt can be frost proof as required by code but it can certainly be defective tooYou state temperatures were below a week prior but I took protective measures with a faucet cover and I still used my water all through until the 18th when this incident happenedThe second bibb on the other side of the house hasn't cracked and I use it same time as the one damagedAny professional reading your excuse will see you as a joke because it's all you doThe replacement wasn't a pipe but it was the freezeless bibb that got replacedThat alone shows you are a liarSecondly, I called Leslie F* when the plumber was at my house and she said Randy is good with taking care of this so somebody which includes you is lying as wellEveryone will hear of such dishonest business practicesI wish I could upload the video when the plumber said those bibbs doesn't always work

Initial Business Response /* (1000, 5, 2015/06/25) */
Wade Jurney Homes takes pride in serving our customersWe will look closely at this situation and resolve it accordinglyLikewise we will examine the cause and work hard to eliminate it going forward
Initial Consumer Rebuttal /* (3000, 7,
2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received a phone call or anything since the complaint was filed to get someone over to clear up this issueThis has been a ongoing issue since April I have been told numerous times that it would be took care of and unfortunately until it is done so I don't believe anything this company is sayingBut, we will see if it is resolved I have all my documents that were filed on there website for warranty issues and also have this complaint so printed off so hopefully this can be took care of so no further actions have to be takenI will be waiting to hear from the company on when I can expect these issues to be resolved in a timely manner
Final Business Response /* (4000, 11, 2015/09/08) */
First of all we apologize for not sending this response sooner
Wade Jurney Homes takes pride in our warranty processes and proceduresWe have refreshed the personnel in the Customer Service Department in The Triangle in the hopes of communicating more effectively with our customers
Our goal is for each and every customer to get any warrantable items completed as quickly and efficiently as possibleUnfortunately, many of our customers request us to perform customer service on items that are not warrantable according to the contract and associated warranty manualWe pledge to complete all warrantable itemsOur Customer Service Manager will contact Mr*** to complete all warrantable items
Final Consumer Response /* (2000, 13, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All items have now been completed

Initial Business Response /* (1000, 5, 2016/01/09) */
Wade Jurney Homes works hard to comuunicate weekely with our customersSometimes we are mandated to communcate through a customer's realtorWe dont always know exactly what message the relator sends to our ultimte customerIn this case Wade
Jurney Homes has communcated to our customer's Realtor the closing date and all of the reasons for the construction dealysWe are truly sorry for any inconvenienceWe can assure you our field and sales staff are working diligently to get every house to close quickly with the highest qualityPlease feel free to reach out directly to the Wade Jurney Sales Consultant at any timeWe keep daily hours in the sales studio and would be happy to answer any questions you haveThank you for your business and we look forward to completing your home for you

to Revdex.com:with regard to Mr***'s complaint; we have responded to several requests for service from this buyer over the past yearSome of his requests were reasonable and and warrantable and we performed the required service and affected repairs as per our standardsAll of Mr***'s outstanding
issues have been resolved, explained and addressedThe only remaining item on his service requests is to rework a carpet seam which has been scheduled I personally have spoken with Mr*** on more than one occasion and, as late as yesterday, 9/26/17, he signed off on the final service request he had outstandingOur Customer Service Manager, Randy M**, has explained all of the work and gone over the standards repeatedlyMr*** has had some unrealistic expectations and we have done all we can to satisfy himWe considerthis issue resolved and closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it

I am rejecting this response because:The mailbox posts should be white vinyl throughout the entire community, which includes ALL Wade Jurney homesPainting the mailbox post white is a temporary fixWho will be responsible for long term maintenance? This should not fall on the perspective homeowner, considering the mailbox post standard is white vinylIn my previous claim I provided photos of common area sidewalks that need to be addressed for mud issuesMud was tracked on the side walk when one of your contractors drove on the side walk along Desmond Road to deliver building materialsIn addition to the side walk as you can see in the photo, the sod was damaged in our common areaThese issues should have been addressed weeks ago

The pictures attached were from several months ago or more All outstanding items from Mr***'s complaint have been addressed The only issue remaining was to repair a seam in the carpet (cosmetic) that Me*** has yet to confirm scheduling with the carpet companyAll of the drywall, flooring and other items he has had over the year of his living there have been addressed and repaired as warrantable While Mr*** has had some higher incidence of service calls,art of that relates to his expectations vsthe standards used for service There are some cases where WJH did not exceed expectations but we have done all we can to satisfy Mr*** There are no outstanding defects in his home

The Employees contacted at WJH (Sales Team) was instructed by corporate to not engage due to it being necessary to be solved by our legal teamThis was taken to them at the time and has been re-communicated with them again by our Regional PresidentAs soon as there is a solution; WJH will most certainly contact owner promptly

Initial Business Response /* (1000, 5, 2015/05/13) */
Contact Name and Title: *** *** DM
Wade Jurney Homes does not agree with our customers assessment that the garage floor need to have a full epoxy coverWe have repaired the warrantable cracks in the garage floor and have told the customer
no further action is required
Wade Jurney homes does agree that the yard grading is a warrantable itemHowever, we do not agree that a PVC drain system is required by the warranty to solve the issueWe have offered to re-grade the yard according to the warranty, but the customer has refused this remedyOnce the customer agrees to the warrantable re-grading of the yard we would be happy to schedule the workAs of now no further action is planned on the part of Wade Jurney Homes
The Wade Jurney Homes Customer Service manager has contacted the customer regarding the other small items on the list and has either repaired the warrantable items or scheduled a repair for the warrantable itemsAll warrantable items will be tracked and completed per the Wade Jurney Homes warranty which is given to each customer at the closing of their home
Initial Consumer Rebuttal /* (3000, 7, 2015/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My husband only just received an email from the warranty manager yesterday 5/15/offering to regrade and reseed the backyardWe did not refuse this remedyMy husband told the warranty manager that we needed to discuss it and that we would get back to him shortlyWe have talked about it and we do agree to have Wade Jurney regrade the yardThe drainage issue is a major concern and some form of action is better than nothing
We however disagree that the French drain is not neededWe had both a professional inspector note that this was needed and an independent drainage and landscaping professional looked at the property and said that the site needed not only regrading but a way to reroute the water away from the foundationHe recommended a french drain as it is more cost effective than a retaining wallThe garage slab has moisture levels of 80/90% according to moisture readings taken by Wade Jurney staff and the slab sits at or lower than the curb level in the front of the house
According to the email we received from the warranty manager Wade Jurney has not offered to do anything with the grading of the front yardWe need a solution for allowing current standing water under the slab to dry outSealing the cracks may temporarily prevent moisture from being visible in the garage but it does not solve the underlying problem
In summary we will contact the warranty manager to make arrangement for regrading and reseeding of the backyard to be scheduledWe disagree that the french drain is not neededWe are unhappy with the quality of the repair and the cosmetic damage caused to our garage floor but it is now clear that this will not be addressedWe are very disappointed that what we were promised verbally is not being honoredIt is unfortunate that this is how Wade Jurney chooses to treat their customers
Final Business Response /* (4000, 9, 2015/05/18) */
We will continue to work hard to make our warranty process positive for every Wade Jurney Homes customer

Initial Business Response /* (1000, 5, 2015/05/05) */
We have replaced our Customer Service ManagerThe new manager contacted Ms*** last weekThe AC issue has been resolvedThe Drywall issue is scheduled to be solved next week TuesdayThe yard grading issue is on our landscapers list of
items to repairWe expect it to be completed by the end of next week
*** *** (CSM) has been tasked with making sure Ms*** is aware of the schedule for the repairs
Initial Consumer Rebuttal /* (3000, 7, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I have been in contact with *** who offered an explanation of why these items have not been addressedHowever as of today, the AC unit has went out again which is very frustrating and uncomfortable as we reach temperatures of degrees or higherAlso we have been contacted by *** *** which was the same situation in the past but we we not provided a date defiante date of repairWhat was told to me is that our landscaper is extremely backlogged and you are on his list and we will get to you as soon as possible which again is what was told to me beforeThe ONLY thing that wasConcrete was the date of drywall repair of 5/I would like someone out to my house ASAP to fix my AC AND NOT DO A QUICK PATCH JOB and a week later its running hot againI would also like a DATE OF REPAIR for my drainage issues so I can Finally enjoy my home to the fullest! We *** *** could remedy these issues that would be greatly appreciated!!
Final Business Response /* (4000, 44, 2015/09/11) */
We have had two customer service managers contact the customer and the customers husband multiple times
On or about May 4th the customer refused the proposed remedy of re-grading the lot
One of the WJH customer service managers proposed the re-grading of the yard again to the customer on or about May 13thThis time the customer accepted the proposed solution
The re-grading, including erosion control matting, was completed on or about May 20th by one of WJH sub contractorsAt this time the customer was notified that no further action would be taken regarding the grading of the yardPictures of the completed work were taken
A follow up visit to the site on August 5th revealed the erosion control mat had been removed and the yard did not appear to have been watered or cultivated as per the Wade Jurney Homes Warranty ManualPictures of the current state of the yard were taken
Wade Jurney Homes has completed the grading and re-grading of the customer's yard according to the contract for construction and the WJH Warranty ManualNo further action on this item will be taken
We have worked hard to try and please the customerWe can not seem to satisfy their expectationsWe look forward to completing all warrantable work for the customer during the remainder of the warranty period
Final Consumer Response /* (4200, 46, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This issue with Wade Journey and their inaccurate depiction of what took place with my drainage issues is beyond reprehensibleIt's appalling that this company can be so nonchalant in their position on this matterYes, Alex B*** did come to my home and lay down some erosion control matting on ONE SIDE OF MY HOME AND HALF OF MY BACK YARD and we were INCORRECTLY informed by MrB*** that after weeks we could remove the matting as it would have resolved the drainage issueTrusting in the knowledge, expertise and experience of Wade Jurney and it's affiliates we proceeded as instructed only now be told we weren't supposed to do as instructedThis isn't a matter of "being difficult and uncooperative", it's about principal and Wade Journey NOT adhering completely to what their warranty states and taking responsibility for the incorrect information given by their employeeIt's no fault of ours that we followed the instruction of MrAlex B*** but we are being penalized because of this and told to just deal with itIf we had known that information was inaccurate we wouldn't have removed the mattingIt's clear they have no idea as to what really took place concerning this matter as no signatures, photos or exact dates can be provided by Wade Jurney to confirm the aboveAt this point as a gesture of good will one would think Wade Jurney would be more then willing to re-matt the entire back and side yard to show how upstanding and committed they are to Excellent Customer Satisfaction being this has been an ongoing issue since last year and information was incorrectly conveyed to us by someone employed at their organization

Initial Business Response /* (1000, 5, 2015/10/13) */
Wade Jurney Homes seeks to provide a great experience for each of our customersWe are not always perfect in that endeavorWe will certainly research this issue and get you a resolution as quickly as possibleWe are also going to be reviewing
processes and procedures regarding this type situation to make sure it is avoided in the future
Initial Consumer Rebuttal /* (2000, 7, 2015/10/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Wade Jurney delivered the refund check today to me at my residenceI am now satisfiedIt is a shame that it took 1/months and a complaint to Revdex.com to get it

I am rejecting this response because: I will wait to see what solution WJH comes up with. We did not believe this was deliberate, but when WJH would not return our phone calls or discuss this issue with us and then we found out our neighbor was not informed of the property issue prior to her closing, it appeared deliberate. WJH is only responding now because we retained an attorney, which we should not have had to do. They could have settled this months ago by simply having a conversation with us. They refused to do that. So until the matter is settled, we will not dismiss this complaint

Initial Business Response /* (1000, 6, 2016/07/07) */
Wade Jurney Homes takes great pride in providing quality homes at a great valueWe strive to provide excellent customer service to allFrom time to time unforeseeable issues may arise creating a need for customer serviceWe take great
pride in responding effectively and efficiently when issues arise, and are submitted through our customer service portalThis portal is available online on our website (www.wadejurneyhomes.com) hours a day in addition to the emergency contact info that is provided to the customer at time of home orientationDuring this orientation the customer is educated on the use of the customer service portal as well as the functionality of all systems in the home and defining of an emergency service
Wade Jurney Homes does not reimburse for incidentals that may arise from a warrantable service call, to include utilitiesWhat we do provide is efficient and expedited customer service while utilizing industry leading professionals to remedy such situations, while ensuring the protection of the customer's investment
Initial Consumer Rebuttal /* (3000, 9, 2016/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not accepting any of their terms because again my electricity was used to fix their mistake and even though the mold in my new home was the problem no matter what it's still money coming out of my pocket because equipment that I shouldn't have to pay for because it's running off of my electrical usage should not still come out of my pocketIf Wade Jurney is claiming to cover warranty issues well then that means anything that has to run off my electricity for hours should be covered for that period at least, I am not asking the company to pay for the entire electric bill but to compensate me for only a portion/percentage and mainly also because again my A/C unit was not properly installed correctly caused it to malfunction so why is it that Wade Jurney is still turning a blind eye when in fact with all the documentation and photographs I have of the problems/issues on this new home why am I still fully responsible for having to pay for a high Utility Bill when this incident should of never occurred, if it wasn't because I noticed it manifesting through my wall that mold could of spreaded throughout the house, but because I had to show Wade Jurney photos was the only way they would come out here to jump on the problemTo be honest All that I want out of this resolution is to be compensated a portion to my electric bill that is the only thing I want to come out of this whole ordeal
Final Business Response /* (4000, 14, 2016/07/15) */
Wade Jurney Homes has reached out to the customer and has come to a mutually agreeable resolution for both parties involved
Final Consumer Response /* (2000, 16, 2016/07/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Wade Jurney has reached out to me by phone and has stated that they are going to compensate me dollars for utility expenses and I have agreed to this outcome of resolution and I have agreed to terms with them as well by an email sent to me by Cody their Warranty Customer Serive representative, Wade Jurney has finally decided to be cooperative and take responsibility for their actions thanks to the Better Buisness Bureau

The hose bibs installed in the home are "frost proof" as is required by codeThe plumbing pipes were insulated and inspected in keeping with the building code and good building practice Temperatures were well below the freezing mark for well over hours the week prior to this issue occurring The part was not defective in our opinion Mr*** was encouraged to contact his insurance company to address the additional issues he is concerned about WJH did replace the damaged pipe at investigation of the claim but do not feel it was due to faulty parts or workmanship No one with WJH told Mr*** tgatvwe would do anything other than investigate the issue with our plumber We did that, repaired the water line as a courtesy free of charge and closed the service request