Wade Jurney Homes LLC

I am rejecting this response because:Who ever is writing these responses has not seen the property and does not understand the issues and has not talked to us the home owners at all. Not event o apologize.  The Dry wall was again patched and left, not even painted or sanded.  The areas patched have the same issues. I will be making a call to Wade Journey again to see if they are ever coming to finish the job as always there is no follow up or follow through. The slider by the contractors own words is the wrong slider for  anon-lania property. Wade Jurney has been told this numerous times. And we were warned by the installer that we will see water eventually through that door bc it is the wrong door.We are very upset that it seems the responses are accusatory and rude. We are not people who have ever filed suit, BB reports or claim on anyone ever.  This was a very poor quality work.The Vinyl and Carpet contractor is coming Thursday but again the issue will not be resolved because it was poor quality product laid by poorly trained contractors who laid carpet seams in main walkways instead of thinking just a little. and we were told it will not be re-laid. We are also going to have to continue to deal with the carpet tacks because it is poor quality carpet. And we were told the Vinyl will be patched, not re-laid so it is just a band aid to an issue that will pop up in the future after their warranty is outlived in one year. The ac filter offered by Wade Jurney to fix our air issue was the cheapest filter on the market, not a hepa, not anti allergn, so we declined because we have a hepa, anti-allergen filter in there already that we purchased for the third time in three months. Again the issue with the air quality started from day one. The contractor told me he recommended to Wade Jurney to have the vents cleaned and showed me in writing his recommendation. Wade Jurney is refusing. The ducts are dirty not from regular air issues but from construction dust and grime and it has been proven.The Yard issue is not from Sod. it is from Wade Jurney leaving two by fours and metal clips and tacks used to build the home in the newly poured dirt and not picking them up befofore the sod was laid.  I have pictures of these metal clips and tacks and wooden beams on the ground while they were constructing the wooden frame and pictures of them coming up out of the sod. SO to slack off the blame just shows what little the firm cares about quality and integrity in workmanship. The yard issue is not from rain, I would never complain about a non-issue. I'm complaining because I have a two year old who punctured her shoe with the debris. And I see that others have left poor reviews on Wade Jurney for the same issue. So admitting and correcting the issue might be a good way to go at this point. Inspector: Being new to home building in SWFL, when we were offered an inspector we asked "Why would we need to hire another inspector?"And we said, "Doesn't the inspectors work for the city?" I have notes of this from my closing meeting. I was told "yes, the inspector works for the city". That is not true for Wade Jurney. I really wish Wade Jurney would stop placing blame on us as if we did anything wrong in giving them our trust  and money to build our first home and just fix the issues with quality product and skilled tradesmen.

I am rejecting this response because: They never disclosed to me or anyone else in this subdivision that there are two hog farms 400 feet from my front door. As a result of this, my husband and I have suffered from respiratory illnesses and go to Doctor's often. They have broken the South Carolina disclosure laws and must be held accountable. If we had know these farms were here, we would have NOT bought this house.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it because they are making an effort to make things right but if all repairs are not completed We will return to Revdex.com with pictures of damages

Initial Business Response /* (1000, 7, 2016/11/04) */
Wade Jurney Homes takes great pride in providing a quality built home at a great value. Wade Jurney Homes constructs all homes to meet or exceed all applicable building codes, not suggested practices by a third party. Wade Jurney Homes also...

provides all customers a one year warranty manual at the time of closing that will guide the consumer through the process of homeownership over the next year and what to expect going through the process of new home ownership. A list of non-warrantable items is clearly covered and signed by all future homeowners at the time of home orientation prior to the home closing. This warranty manual clearly defines the differences between homeowner maintenance and warrantable issues. I would encourage all consumers to reference their request with the warranty manual and include the page number for reference in doing so when submitting the electronic warranty request.
Initial Consumer Rebuttal /* (3000, 10, 2016/11/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response and terms because under the warranty manual it mentions certain items are covered and also how can Wade Jurney Homes indicate they take pride and built quality Homes when living here with the year mold was discovered and when trying to communicate with anyone at Wade Jurney Cody C[redacted] the warranty department rep informs me that they are not allowed to give their customers a phone number everything has to be done by email and when emailing the warranty department theirs ither no response or customers such as myself are not promised and not honored to get the items that are especially needing attention including items such as hurricane clips are supposed to be their because I was informed by a Home Inspector who's licensed for inspecting homes informs me that by code are supposed to be their and I was also informed by South Carolina Office of Investigations and Enforcement Residential Builders Commission department that missing hurricane clips has to be corrected by the builder/ company which is in fact Wade Jurneys respsonsibilty in fixing this issue, also when it comes to fixing other items when in fact such as my gutters not beIng pictched in all of a sudden out of no where somebody had came here when in fact I have reviewed my surveillance cameras and all I see is no one, so Wade Jurney Homes needs to send someone to fix that as well as my other items that need attention, how can a company operate like this and make it seem that their customers are their number one responsibility when in fact all Wade Jurney only cares about is getting the customers money and after that your on your own with the home even getting items here warranty, it's like pulling teeth from there company even for monior issues, for such reasons I hired a home inspector so at least I figured Wade Jurney would then see what issues are at hand and even when showing actual fact and proof with photos they still turn a blind eye with the customers, Wade Jurneys needs to take responsibility and fix the issues here I've indicated and I have a copy of the warranty manual and everything I've read explains about the warranty items and these items are part of the warranty, not to mention also Missing Hurricane clips are to be their because their is a county code that enforces it so Wade Jurney Homes has to correct that issue and need to put in the missing hurricane clips. So far the HVAC lines were fixed, nail pops fixed and water heater set to right temperature, it seems to me and everyone else that when it comes to a serious issue Wade Jurney refuses and makes excuses just not fix them but that's why My Home Inspection Report is here for that proof on page 5 of 26 on my inspection report shows a clear detail what needs to be fixed and what Wade Jurney is trying to avoid to fix. How can a company operate and not have a phone number to give out to its customers if serious issues are to arise instead customers are forced to communicate by email which in fact is worse for them because everything comes with a paper trail and I have all emails from Cody C[redacted] if the Revdex.com needs me to submit it to them as proof to see the lies/excuses I receive to show Wade Jurney Homes is trying to get out on fixing my issues at hand.
Final Business Response /* (4000, 24, 2016/11/17) */
Excellent customer service is the goal of Wade Jurney Homes. We strive for total customer satisfaction in all aspects of our business. There is a level of expectation that is clearly defined in the Wade Jurney Homes warranty manual as to what is a homeowner maintenance item verses a warrantable request. It is also clearly defined at the time of home orientation and closing of what items are not warrantable so that they can be thoroughly inspected prior to the homeowner closing to include in this scenario the debris under flooring and weather stripping which are defined as not warrantable. The water heater having a sulfur smell is not a warrantable item as the homeowner maintenance schedule clearly defines the process and procedure needed to maintain the water heater and what to do in the event an issue should arise. The weather stripping of the doors is also a homeowner maintenance item. This is in the list of 30 day maintenance scheduled items in the customer service manual and is the responsibility of the consumer to maintain and upkeep. In the scenario that is at hand Wade Jurney Homes will schedule an appointment to have the gutter company meet with the customer at their home to discuss their concerns with regards to the gutters.
As is the case in most consumer related purchases there is a set process and procedure that educates the consumer on the differences between home owner maintenance items and warrantable issues that may arise over the first year of homeownership. This process is clearly defined and discussed at the home orientation and in the warranty manual provided to all Wade Jurney Homes customers.
Final Consumer Response /* (2000, 31, 2016/12/09) */

We take these concerns very seriously and have reviewed the concern. It is never our intention for any of our customers to experience such issues. We strive for our customers to be satisfied with their new home purchase by providing multiple opportunities to share concerns. The Superintendent’s home...

orientation and customer final punch list paperwork were signed off by the customer when the house was complete with no mention of this issue. We have numerous checks in place to ensure our customers satisfaction. The slope of the side yard the customer is unhappy with was first mentioned as a warranty request after the customer already owned the property. The Construction Manager has reviewed the approved grading plan and the slope of the yard finding it to be less than 2:1 consistent with industry standards and passing all required inspections. Wade Jurney Homes has responded to the customers concern seeking resolution on the items covered in the warranty.

At Wade Jurney Homes, we are committed to delivering a quality built, affordable new home throughout the various markets we are operating in.  We apologize for any inconveniences our customer has experienced through our Warranty program.  We are prepared to honor our warranty on all...

warrantable requested items.  We have reached out to our local, internal Warranty Representative as well as our trade partners to make contact with our customer, and arrange appointments to gain access to their home.

We take these concerns seriously and want to address these matters. It is never our intention for any homeowner to experience such issues. When the home in question flooded due to a storm drain back up in the front yard, we reached out to the city of Randleman. The reason we did this was because...

during the development of the neighborhood they approved the installation of a storm water pipe under the street in this front yard. After there analysis they determined that the pipe was to small for the removal of water for the entire neighborhood. They came in and replaced it with a larger diameter pipe. We in the mean time decided that we would come in and help them put there house back together. We in fact did that with our subcontractors who had previously worked on the home. In part of facilitating the repairs on the home we also met with the homeowners and discussed plans to regrade there yard in hope of giving the more “storage” for storm water and directional water flow to force water into the pipe that runs under the street. We felt that if we regraded the entire yard and created deeper “swales” in the yard this would collect more water since this home sits in the lowest spot of the neighborhood and all storm water runs to this lot. In the back yard coming at the tree line we installed a rock break that would slow the water down as it flowed from above down to the pipe. We made sure that the lot was graded as all water would fall away from the home and into the swale. The home does not sit in a designated flood plain. During construction final grade has not been established. In the event of heavy rain directional water flow has not been established so there is a risk of water moving in any direction. Once the home is complete, final grade is established. Wade Jurney Homes has stood by our buyer every step of the way, Unfortunately the lay of the land and the location of this home warranted the city to come in and replace the pipe to accept more storm water. We have asked the City of Randleman to go downstream and remove debris to allow storm water to free flow but they have refused.

Good Afternoon,We take these concerns very seriously and are addressing these matters. It is not our intention for any of our homeowers' to experience such issues. There was debris found in the sewer pipes.  We certainly want to rectify the situation and make the necessary repairs. We are...

currently in touch with the homeowner and repairs are underway.

Every customer is important to us and we are very sorry that issues have occurred.  We are working diligently to correct the items in a timely manner.

I am rejecting this response because: First of all this is not just a hose bibb but rather a freezeless or frost-proof hose bibb where the crack was on the copper side. When the plumber came to my house there was no way he could determine it was due to a freeze and he confirmed it when I called him on speaker with the customer service manager (Randy). The plumber said on that call that he couldn't determine the cause. We had cold temperature a couple weeks prior ad I was still watering my grass a week before the incident happen so there is absolutely no way it had anything to do with freezing weather. It was even 71 degrees on the said day. I even tested another freezeless hose bibb on the other size of the house which works just fine. The freezeless hose bibb installed was defective and shouldn't have cracked. Also there was no insulation when the plumber removed the damaged freezeless hose bibb and I have pictures of that attached. I spoke with the sales lady who sold me the house and she confirmed Randy was going to have it sorted so that my floor is replaced but looks like Randy didn't. This is not my neglect but the contractor for Wade Jurney. The first thing Randy told me when I reported the incident was for me to file a claim. Of course they already didn't want to take responsibility just like other people complain about them.

I am rejecting this response because:
I filed complaint #[redacted] previously and because Wade Jurney Homes offered a response, Revdex.com closed the complaint and asked for periodic updates. The issue has still not been resolved. We retained an attorney and he was told by WJH's attorney on June 28th that he would be out of town for 3 weeks and we could expect an answer then. It has now been a full month and our attorney has heard nothing back. Wade Jurney Homes has successfully ignored this issue since November 15, 2016. Whether this was an "accident" or not makes no difference. The fact remains that they broke the contract we signed with them. They will not discuss the issue with us. They threatened to assess a $200 per day fine if we did not close on November 15, 2016, knowing that there was a problem with the survey. The issue has not been resolved and I wish to re-open my complaint until the issue is resolved. Blaming a surveyor they did business with is not a resolution to the fact that we lost property and our home is not centered on our lot.

Mr. [redacted] reported a water leak to our plumbing contractor  on or about January 18.  He also contacted our customer service manager about the issue approximately at the same time.  The plumbers did go to his home and found a damaged hose bib that had frozen during the extremely cold...

temperatures from the weekend prior.   The pipes were properly installed and insulated and had passed all inspections per municipal codes. This type of extreme weather and damage as a result is not covered under the home warranty for anything other than replacing and repairing the damaged part.   The damaged part was in fact replaced. We did let the homeowner know that he needed to contact his homeowners insurance company and set about any remediation that was required as a result of the damaged part.  The failure was caused by extreme cold temperatures and was not due to faulty materials or workmanship.    The home warranty does not provide for repair and replacement of additional issues as a result of this type of incident.   I am not sure to date if this customer has contacted their insurance company or not.    I did speak with him on the phone and explained all of this and reiterated that it was important that he takes steps sooner rather than later to do any required remediation and run all of that through his insurance company.    There is nothing further that Wade Jurney Homes intends to do at this point.    We did inform him of that via email and referenced the appropriate sections of the warranty.

Our Warranty staff met with this home owner and she understands that there are no issues with her foundation.  Should there be any other concerns we asked her to reach out to our warranty website at wadejurneyhomes.com  Should you have any questions contact Rob G[redacted] at...

[redacted]@wadejurneyhomes.com or [redacted] This should complete this complaint.  Thanks you.

I am rejecting this response because:
As I stated previously, I will not close my complaint until this matter is resolved to our satisfaction.  As of this date we have heard nothing from Wade Jurney Homes or from their legal department.

We are interested in one of two things happening.  Our first choice is for Wade Jurney Homes to re-do the property lines for which they would assume all expense, and for them to pay our attorney fees.  It is our understanding that the property lines were changed because the developer...

wanted to have room for an access road.  There is already an access road right next to our home.   Our second choice is monetary compensation for the lost property and the legal fees we have incurred, which at this time is $800.

Initial Business Response /* (1000, 6, 2016/02/22) */
To Whom it May Concern:
Wade Jurney Homes Management made a visit to this customers home to review the warranty request that was made. Wade Jurney Homes does not agree that there was a lack of paint placed on the walls when the home was built...

as the walls, ceilings, and trim had at least two coats of paint applied. Wade Jurney Homes pointed to out to our customer that latex paint is commonly used in residential construction. When latex paint in a flat finish is applied to the walls, touch ups cannot be cleaned from the walls with soap and water. An additional coat of paint must be applied in order to cover the area of concern.
After thorough review of the items the customer had pointed out, Wade Jurney Homes has agreed to complete repair work of all nail pops, settlement cracks, cracked caulking, and general paint touch ups.
Wade Jurney Home's warranty covers nail pops and settlement cracks and the paint touch up required for the finish of these areas. We will be completing the cracked caulking and general paint touch ups that generally fall within homeowner maintenance as a concession to our customer.
Customer service and customer satisfaction are very important to Wade Jurney Homes and for this reason, we will be completing the work as specified above in our customer's homes at a time convenient for them between 8-5 M-F.
WJH Management Team
Initial Consumer Rebuttal /* (3000, 8, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept the above response. The above response was not what we were told when Dave H[redacted] visited our home on February 18, 2016 with Mr, B[redacted]. Mr, H[redacted] was incredibly generous and professional in his conduct, and we were satisfied with his proposal to fix these issues. We are not satisfied with the one that appears above. The inconsistency between Mr. H[redacted]'s concern with our satisfaction and the response that appears above is concerning. In our opinion, the above response is rude and does not speak to: "Customer service and customer satisfaction are very important to Wade Jurney Homes."
Final Business Response /* (4000, 24, 2016/04/20) */
To whom it may concern: Wade Jurney Homes has contacted our customer and has setup an additional appointment on 4-28 at 10 am. We will be correcting any and all remaining outstanding items that are covered under our warranty.
Wade Jurney Homes Management Team
Final Consumer Response /* (2000, 26, 2016/04/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Work was done to our satisfaction on April 28. Thank you WJH!!

To Whom It May Concern;There is no standard mailbox post in [redacted]; there are not less than 5 mailbox types present in [redacted]. As of 3/13/17 there are 28 wooden mailbox posts both painted and unpainted; 34 vinyl mailbox posts; and one metal mailbox post.  Due to no community...

standard mailbox Wade Jurney Homes will continue to utilize their standard wooden mailbox post.Matt O[redacted] Division Manager Wade Jurney Homes

We do apologize for any inconveniences that were caused constructing our neighboring home.  As a builder, we strive to deliver a quality built home with minimal impact to adjoining properties.  We have made contact with our trade partner to schedule a time to assess the damage.  They...

should be out no later than next week.  Also, we have assigned an internal employee to assist with the process as well.  We are more than happy to fix the sprinkler we damaged.

Initial Business Response /* (1000, 5, 2016/01/27) */
Wade Jurney Homes is always happy to fullfill our warranty obligations. We take this matter very seriously and are making every effort to complete all customer service requests in a reasonble amount of time. Please be assured that when you add a...

request to the website it is distrubuted to the Customer Service Manager and the Local Division Manager.
We apologize for any unintended mix up regarding the end of your warranty period.
Our Traingle Customer Service Manager will be contacting you in the next 24 hours to understand your warranty request and begin repairs on any warrantable items.
Thank you for your patience.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied at this point, as I always get promises that things will be fix. I did spoke with the warranty manager yet I would not be satisfied until he shows up and everything is fix.
Final Business Response /* (4000, 9, 2016/01/29) */
We have an appointment with the customer on 2/1/16.

Initial Business Response /* (1000, 6, 2016/01/11) */
Mr. [redacted] contracted with WJH and then decided to not move forward with the purchase on his new home. We submitted his Mutual Release paperwork that he signed on 11/25/15. The refund of the $1,000 deposit was sent out from our Greensboro...

location the end of the week of January 7, 2016. While we always try to return all deposits within 30 days of acceptance of a Mutual release, the Holiday season did delay the refund by approximately one week. All deposits have been refunded as agreed in our contract and we hope to be able to help these folks find their dream home in the near future.