Wakefield & Associates (WA) has reviewed the complaint filed by [redacted] and offers the following response. Our client [redacted] placed 15 accounts with WA for services rendered to [redacted], WA did not purchase these accounts. After reviewing Ms. [redacted]'s...
complaint WA has decided to close all accounts associated with [redacted] and [redacted].
Complaint: [redacted]
I am rejecting this response because:
They are incompetent, lying excuses for a business and deserve to be shut down. They lack professionalism and decency to send letters and or answer questions. I may find a lawyer and show them the proof of their incompetence.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/05/12) */
Mr. [redacted] has been making payments on accounts to [redacted] & [redacted] Our Collector talked to Mrs. [redacted] on 4/16/15 and provided all the information regarding the payments. [redacted] & [redacted] also sent a print out of payments to...
Mr. and Mrs. [redacted] on 4/16/15. All payments have been applied to the past due balances in our office.
Wakefield & Associates (WA) has reviewed the complaint filed by [redacted] on 3/5/2018 and offers the following response. Our client [redacted] (physician’s bill not the facility bill) placed an account with our office on 12/22/2017 for services rendered to...
[redacted] on 10/16/2016. Mr. [redacted] was mailed a notice on 12/29/2017 which provided the account details and the FDCPA Validation Notice. After reviewing Mr. [redacted]’s complaint WA has decided to close the account and submit a request to have the account removed from credit reporting. If Mr. [redacted] requires additional assistance he can contact WA directly at ###-###-####.
Wakefield and Associates (WA) has reviewed the complaint filed by [redacted] and offers the following response. Our client [redacted] placed an account with our office on 7/13/2017 for services rendered to [redacted] on 7/16/2014. On 8/24/2017 Mr. [redacted]...
was sent notification of the account and the FDCPA Validation Notice. After reviewing the complaint WA updated the status of Mr. [redacted]’ account to reflect his dispute, and initiated a reasonable investigation into the dispute. Mr. [redacted] is confused about who we are representing, our client is the physician group with provided treatment to Mr. [redacted] on 7/16/2014, not the facility in which treatment was received. Although the hospital may have written off their portion of the debt, the physician group’s bill is still owing. Attached to this response Mr. [redacted] will find an itemization for the services provide to him. WA has not received communication from Mr. [redacted] nor the hospital as described in his complaint. WA has updated Mr. [redacted]’ account so that he will not receive additional communication from WA pertaining to this debt. If Mr. [redacted] requires additional information WA can be contacted directly at (800) 864-3870.
Complaint: [redacted]
I am rejecting this response because:
I never asked for a monthly payment, I asked for biweekly payments. They have called me more than what they have said and my repeated attempts to get invoices mailed to me should have been noted on the account. These invoices are barely legible text documents and have no record of the payments I have made to them over the phone. Their agents have been nothing but rude to me and unable to send me proper invoices or receipts. The business's response does nothing to acknowledge the poor behavior of their associates.Sincerely,
[redacted]
Re: Wakefield and Associates file number [redacted] This account related to ambulance service provided to the consumer on October 15, 2005, was placed with Wakefield and Associates for collection on December 16, 2015. We sent the consumer an initial notice on December 17, 2015. A copy of that...
notice is attached. We tried to reach the consumer by telephone on December 17, 2015 and May 16, 2016, but our calls were unanswered. According to our client, the consumer made regular monthly payments starting November 22, 2005, and the last payment the client received came on June 15, 2015. On July 31, 2015, our client’s office called the consumer, and make a discount offer to clear the account for $231.75 on the remaining balance of $515.00, provided the offer amount was paid by August 31, 2015. The consumer said that he would have to think about it. No payment was received by the client, and the account was placed for collection in December 2015. Information was furnished to credit reporting agencies on June 13, 2016.
Wakefield and Associates file number [redacted] [redacted] placed 5 accounts for the consumer with our office for collection on January 26, 2016. We sent the consumer a notice regarding the accounts on January 27, 2016. Unfortunately, our printing and mailing vendor made...
an error in that it did not read the original creditor information that we provided in the letter file. We apologize for the confusion this error caused the consumer. Attached is a copy of the actual letter that was sent on our behalf, and a copy of the letter as it should have been provided to the consumer. This creditor provides us with very little detail regarding the services provided to its patients in a conservative effort to comply with HIPAA privacy rules. Attached is the detail, provided directly to our office by [redacted], related to each account placed for collection. The dates of service for each invoice is included in the detail. It is apparent that the person with whom the consumer spoke at [redacted] was misinformed about the relationship Wakefield and Associates has with [redacted]. The letters the consumer received in February and March were merely reminders for the consumer that he had set up recurring payments with our office. We are required to send these reminder letters 3 – 10 days prior to debiting the consumer’s account. The payment the consumer made in February, which was posted on February 10, 2016, was applied to the account with the unique ID of [redacted]. Only one of these accounts has been furnished to credit reporting agencies, because the balances of the other 4 accounts do not meet our balance threshold for credit reporting.
Wakefield & Associates (WA) has reviewed the complaint filed by [redacted] on 11/30/2017 and offers the following response. Interest is authorized by state law in Tennessee, Tennessee code [redacted]. When the consumer received services from our client, she signed consent to...
treat which also provided for the addition of interest/fees or costs should the account be assigned to collections due to nonpayment.
Initial Business Response /* (1000, 7, 2015/09/28) */
[redacted] & Associates file number XXXXXXXXXX
[redacted] contends that [redacted] and Associates has neither updated our client nor the credit bureaus to reflect the paid in full status of his account. Updates related to account status and...
remittances are routinely made to clients monthly. Likewise, updates to credit reporting agencies are furnished monthly. After we provide reports to clients, and updates to the credit bureaus, time elapses while the recipients process the sometimes voluminous information. At the time this complaint was filed, not even a month had passed from the time payment was made.
At [redacted]'s request, on September 1, 2015, we faxed [redacted] confirmation that his payment had been made and that his account was paid in full.
Wakefield & Associates (WA) has reviewed [redacted]’s complaint and offers the following response. WA provided [redacted] itemizations of the bills from our client as validation of the account, and has transmitted the status change to the credit reporting agencies to reflect [redacted]’s dispute.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution of removing the two negative reports dated 1/5/2015 and 1/7/2016 as stated in my original complaint dated 10/6/2016 from my credit report stating that the collection is paid in full and that there is no further action required on my part is satisfactory to me.Please note that the address the business in reference mailed information to on 1/8/2016 is not a valid address to contact me nor was this the address on record in my complaint letters dated 6 October 2016 and 5 December 2016.Thank you Revdex.com for your assistance in this matter. I do not believe that the business in reference would have responded to my letters nor rectified this billing error.
Sincerely,
[redacted]
Wakefield & Associates (WA) has investigated the complaint filed by [redacted] on 2/23/2018 and offers the following response. Our client placed an account with our office on 11/30/2015 for services rendered to [redacted] on 9/23/2014. On 12/3/2015 Mr. [redacted] was mailed a...
notice which provided the account details and the FDCPA Validation Notice. After reviewing the complaint WA has updated the account status to reflect Mr. [redacted]’s dispute and placed the account in cease communication status. WA initiated a reasonable investigation into Mr. [redacted]’s dispute and has attached an itemized statement to this response. If Mr. [redacted] requires additional assistance WA can be reached directly at ###-###-####.
[redacted] Wakefield and Associates (WA) has reviewed your complaint and offers the following response based on our records. Our client [redacted] has placed two accounts in our office for services rendered to [redacted]. The services were rendered on...
6/28/2016 and 9/13/2016. To address your complaint that WA has called you at work almost every day. Since Jan 1, 2017 WA has placed 7 phone calls to your personal number listed on the account. WA denies your allegation. To address your complaint that WA refuses to set up payment arrangement on your account. Our clients set expectations on proper payment arrangements and we must abide by those expectations. Your offer to pay $5 a month does not meet our client’s expectation for your balance. Please be advised WA will place any amount sent to our office toward your balance, but cannot establish a payment arrangement for $5 as it would take over 47 years to pay off the balance. To address your complaint that WA has failed to send you a physical invoice pertaining to your accounts. WA has not received a written or noted request for a physical invoice. WA is happy to provide you an invoice for your accounts and has attached it to our response.
Wakefield and Associates (WA) has investigated the complaint filed by [redacted] on 11/22/2017 and offers the following response. Our client Upson Emergency Physicians placed an account in our office on 4/30/2015 for services rendered to [redacted] on 3/7/2014. On 5/19/2015 WA...
mailed Mr. [redacted] an initial notice which provided the account details and the FDCPA Validation notice. After reviewing Mr. [redacted]’ complaint, WA has updated the status of his account to reflect his dispute. WA initiated a reasonable investigation into his dispute and has attached an itemized statement to this response.
RE: Wakefield & Associates file number [redacted]This account was placed with Wakefield & Associates was place for collection on or about July 15, 2015. Because the account was placed with an indicator that our client had received a mail return when it attempted to send an...
invoice to the consumer, Wakefield and Associates sought an updated address for the consumer. This search yielded no results. Wakefield and Associated placed a call to the consumer on January 7, 2016 and left a message requesting a call back. We have no record of receiving a call from the consumer as a result of that message. On March 8, 2016, the consumer called and paid the account in full. On March 11, we received a communication from our client in which the client instructed Wakefield to instruct credit reporting agencies to remove the tradeline from the consumer's credit report. On March 16, Wakefield and Associates faxed a letter confirming the credit deletion to the consumer's lender at his request.
According to our client, Medicare was originally billed for the services provided to the consumer two different times, and on both instances, coverage was denied. We were informed on April 29, 2016 that the consumer had updated her information with the client on February 8, 2016, and the...
provider resubmitted the claim upon our inquiry. The claim was accepted, absolving the consumer of responsibility for the charges. Wakefield & Associates has returned this account to our client, and will instruct consumer reporting agencies to remove this account from the consumers credit report.
Re: Wakefield & Associates file no. [redacted]1 This medical account in the amount of $580.24 was placed with Wakefield & Associates for collection on February 22, 2016. It relates to service provided by [redacted] at [redacted] Hospital on November...
16, 2014 by Dr. [redacted] A. [redacted]. Wakefield and Associates sent the consumer an initial notice related to this account on November 11, 2015, a copy of which is attached. To the best of our knowledge, the notice was delivered, as it was not returned to us by the U.S. Postal Service. Information was furnished to credit reporting agencies on January 20, 2016, and the status of that information was updated to reflect its disputed status on February 26, 2016. Also attached is an itemization of data provided by the original creditor which demonstrates that the original balance of $786.00 was reduced by a payment by insurance of $205.76, leaving the balance due of $580.24 the responsibility of the patient. This document serves as validation of the account. Wakefield and Associates has attempted to contact the consumer just two times related to this account, once on December 2, 2015, and the second time on January 25, 2016. No contact with the consumer was achieved on either call. Upon receipt of the consumer’s complaint, we have taken steps to ensure that no further calls would be made to the consumer. This account remains due and owing. The attached letter contains instructions, including a log in and password, which the consumer may use to access her account on our payment vendor’s website if she so chooses. Our contact information also appears on the letter.
Wakefield & Associates (WA) has investigated the complaint filed by [redacted] and appreciated the opportunity to respond The account underlying the complaint is a bill for $200 placed for collections by the office of the physician who provided treatment during a visit to [redacted]...
[redacted] on December 30, 2014. While the consumer’s insurance paid a number of facility charges associated with the visit, the charges for the physician’s services appear not to have been submitted to insurance. We have received faxes from the consumer’s mother, De, with whom we had permission to communicate about the account, and the attached information clearly shows that the balance remains due. Our associated attempted to explain this to De, and suggested that the consumer could submit the bill to insurance for payment. That option was refused. Related to the consumer’s contention that WA has made threats of jail and garnishment, the recording have been provide to Mr. [redacted] in a related Missouri Attorney General Complaint response. This account remains open in our system, with a disputed status. We have taken steps to prevent the account from being furnished to credit reporting agencies.
Initial Business Response /* (1000, 5, 2015/07/30) */
Wakefield & Associates received the account for [redacted] 12/23/14. The account was scheduled to report to the credit bureau 4/1/15. [redacted] paid the account 4/17/15 which was a 16 day difference. The reporting was already done. ...
Wakefield & Associates talked to [redacted] on 7/29/15 and agreed to remove this from the credit bureau.
Wakefield & Associates (WA) has reviewed the complaint filed by [redacted] and offers the following response. Our client [redacted] placed 15 accounts with WA for services rendered to [redacted], WA did not purchase these accounts. After reviewing Ms. [redacted]'s...
complaint WA has decided to close all accounts associated with [redacted] and [redacted].
Complaint: [redacted]
I am rejecting this response because:
They are incompetent, lying excuses for a business and deserve to be shut down. They lack professionalism and decency to send letters and or answer questions. I may find a lawyer and show them the proof of their incompetence.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/05/12) */
Mr. [redacted] has been making payments on accounts to [redacted] & [redacted] Our Collector talked to Mrs. [redacted] on 4/16/15 and provided all the information regarding the payments. [redacted] & [redacted] also sent a print out of payments to...
Mr. and Mrs. [redacted] on 4/16/15. All payments have been applied to the past due balances in our office.
Wakefield & Associates (WA) has reviewed the complaint filed by [redacted] on 3/5/2018 and offers the following response. Our client [redacted] (physician’s bill not the facility bill) placed an account with our office on 12/22/2017 for services rendered to...
[redacted] on 10/16/2016. Mr. [redacted] was mailed a notice on 12/29/2017 which provided the account details and the FDCPA Validation Notice. After reviewing Mr. [redacted]’s complaint WA has decided to close the account and submit a request to have the account removed from credit reporting. If Mr. [redacted] requires additional assistance he can contact WA directly at ###-###-####.
Wakefield and Associates (WA) has reviewed the complaint filed by [redacted] and offers the following response. Our client [redacted] placed an account with our office on 7/13/2017 for services rendered to [redacted] on 7/16/2014. On 8/24/2017 Mr. [redacted]...
was sent notification of the account and the FDCPA Validation Notice. After reviewing the complaint WA updated the status of Mr. [redacted]’ account to reflect his dispute, and initiated a reasonable investigation into the dispute. Mr. [redacted] is confused about who we are representing, our client is the physician group with provided treatment to Mr. [redacted] on 7/16/2014, not the facility in which treatment was received. Although the hospital may have written off their portion of the debt, the physician group’s bill is still owing. Attached to this response Mr. [redacted] will find an itemization for the services provide to him. WA has not received communication from Mr. [redacted] nor the hospital as described in his complaint. WA has updated Mr. [redacted]’ account so that he will not receive additional communication from WA pertaining to this debt. If Mr. [redacted] requires additional information WA can be contacted directly at (800) 864-3870.
Complaint: [redacted]
I am rejecting this response because:
I never asked for a monthly payment, I asked for biweekly payments. They have called me more than what they have said and my repeated attempts to get invoices mailed to me should have been noted on the account. These invoices are barely legible text documents and have no record of the payments I have made to them over the phone. Their agents have been nothing but rude to me and unable to send me proper invoices or receipts. The business's response does nothing to acknowledge the poor behavior of their associates.Sincerely,
[redacted]
Re: Wakefield and Associates file number [redacted] This account related to ambulance service provided to the consumer on October 15, 2005, was placed with Wakefield and Associates for collection on December 16, 2015. We sent the consumer an initial notice on December 17, 2015. A copy of that...
notice is attached. We tried to reach the consumer by telephone on December 17, 2015 and May 16, 2016, but our calls were unanswered. According to our client, the consumer made regular monthly payments starting November 22, 2005, and the last payment the client received came on June 15, 2015. On July 31, 2015, our client’s office called the consumer, and make a discount offer to clear the account for $231.75 on the remaining balance of $515.00, provided the offer amount was paid by August 31, 2015. The consumer said that he would have to think about it. No payment was received by the client, and the account was placed for collection in December 2015. Information was furnished to credit reporting agencies on June 13, 2016.
Wakefield and Associates file number [redacted] [redacted] placed 5 accounts for the consumer with our office for collection on January 26, 2016. We sent the consumer a notice regarding the accounts on January 27, 2016. Unfortunately, our printing and mailing vendor made...
an error in that it did not read the original creditor information that we provided in the letter file. We apologize for the confusion this error caused the consumer. Attached is a copy of the actual letter that was sent on our behalf, and a copy of the letter as it should have been provided to the consumer. This creditor provides us with very little detail regarding the services provided to its patients in a conservative effort to comply with HIPAA privacy rules. Attached is the detail, provided directly to our office by [redacted], related to each account placed for collection. The dates of service for each invoice is included in the detail. It is apparent that the person with whom the consumer spoke at [redacted] was misinformed about the relationship Wakefield and Associates has with [redacted]. The letters the consumer received in February and March were merely reminders for the consumer that he had set up recurring payments with our office. We are required to send these reminder letters 3 – 10 days prior to debiting the consumer’s account. The payment the consumer made in February, which was posted on February 10, 2016, was applied to the account with the unique ID of [redacted]. Only one of these accounts has been furnished to credit reporting agencies, because the balances of the other 4 accounts do not meet our balance threshold for credit reporting.
Wakefield & Associates (WA) has reviewed the complaint filed by [redacted] on 11/30/2017 and offers the following response. Interest is authorized by state law in Tennessee, Tennessee code [redacted]. When the consumer received services from our client, she signed consent to...
treat which also provided for the addition of interest/fees or costs should the account be assigned to collections due to nonpayment.
Initial Business Response /* (1000, 7, 2015/09/28) */
[redacted] & Associates file number XXXXXXXXXX
[redacted] contends that [redacted] and Associates has neither updated our client nor the credit bureaus to reflect the paid in full status of his account. Updates related to account status and...
remittances are routinely made to clients monthly. Likewise, updates to credit reporting agencies are furnished monthly. After we provide reports to clients, and updates to the credit bureaus, time elapses while the recipients process the sometimes voluminous information. At the time this complaint was filed, not even a month had passed from the time payment was made.
At [redacted]'s request, on September 1, 2015, we faxed [redacted] confirmation that his payment had been made and that his account was paid in full.
Wakefield & Associates (WA) has reviewed [redacted]’s complaint and offers the following response. WA provided [redacted] itemizations of the bills from our client as validation of the account, and has transmitted the status change to the credit reporting agencies to reflect [redacted]’s dispute.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution of removing the two negative reports dated 1/5/2015 and 1/7/2016 as stated in my original complaint dated 10/6/2016 from my credit report stating that the collection is paid in full and that there is no further action required on my part is satisfactory to me.Please note that the address the business in reference mailed information to on 1/8/2016 is not a valid address to contact me nor was this the address on record in my complaint letters dated 6 October 2016 and 5 December 2016.Thank you Revdex.com for your assistance in this matter. I do not believe that the business in reference would have responded to my letters nor rectified this billing error.
Sincerely,
[redacted]
Wakefield & Associates (WA) has investigated the complaint filed by [redacted] on 2/23/2018 and offers the following response. Our client placed an account with our office on 11/30/2015 for services rendered to [redacted] on 9/23/2014. On 12/3/2015 Mr. [redacted] was mailed a...
notice which provided the account details and the FDCPA Validation Notice. After reviewing the complaint WA has updated the account status to reflect Mr. [redacted]’s dispute and placed the account in cease communication status. WA initiated a reasonable investigation into Mr. [redacted]’s dispute and has attached an itemized statement to this response. If Mr. [redacted] requires additional assistance WA can be reached directly at ###-###-####.
[redacted] Wakefield and Associates (WA) has reviewed your complaint and offers the following response based on our records. Our client [redacted] has placed two accounts in our office for services rendered to [redacted]. The services were rendered on...
6/28/2016 and 9/13/2016. To address your complaint that WA has called you at work almost every day. Since Jan 1, 2017 WA has placed 7 phone calls to your personal number listed on the account. WA denies your allegation. To address your complaint that WA refuses to set up payment arrangement on your account. Our clients set expectations on proper payment arrangements and we must abide by those expectations. Your offer to pay $5 a month does not meet our client’s expectation for your balance. Please be advised WA will place any amount sent to our office toward your balance, but cannot establish a payment arrangement for $5 as it would take over 47 years to pay off the balance. To address your complaint that WA has failed to send you a physical invoice pertaining to your accounts. WA has not received a written or noted request for a physical invoice. WA is happy to provide you an invoice for your accounts and has attached it to our response.
Wakefield and Associates (WA) has investigated the complaint filed by [redacted] on 11/22/2017 and offers the following response. Our client Upson Emergency Physicians placed an account in our office on 4/30/2015 for services rendered to [redacted] on 3/7/2014. On 5/19/2015 WA...
mailed Mr. [redacted] an initial notice which provided the account details and the FDCPA Validation notice. After reviewing Mr. [redacted]’ complaint, WA has updated the status of his account to reflect his dispute. WA initiated a reasonable investigation into his dispute and has attached an itemized statement to this response.
RE: Wakefield & Associates file number [redacted]This account was placed with Wakefield & Associates was place for collection on or about July 15, 2015. Because the account was placed with an indicator that our client had received a mail return when it attempted to send an...
invoice to the consumer, Wakefield and Associates sought an updated address for the consumer. This search yielded no results. Wakefield and Associated placed a call to the consumer on January 7, 2016 and left a message requesting a call back. We have no record of receiving a call from the consumer as a result of that message. On March 8, 2016, the consumer called and paid the account in full. On March 11, we received a communication from our client in which the client instructed Wakefield to instruct credit reporting agencies to remove the tradeline from the consumer's credit report. On March 16, Wakefield and Associates faxed a letter confirming the credit deletion to the consumer's lender at his request.
According to our client, Medicare was originally billed for the services provided to the consumer two different times, and on both instances, coverage was denied. We were informed on April 29, 2016 that the consumer had updated her information with the client on February 8, 2016, and the...
provider resubmitted the claim upon our inquiry. The claim was accepted, absolving the consumer of responsibility for the charges. Wakefield & Associates has returned this account to our client, and will instruct consumer reporting agencies to remove this account from the consumers credit report.
Re: Wakefield & Associates file no. [redacted]1 This medical account in the amount of $580.24 was placed with Wakefield & Associates for collection on February 22, 2016. It relates to service provided by [redacted] at [redacted] Hospital on November...
16, 2014 by Dr. [redacted] A. [redacted]. Wakefield and Associates sent the consumer an initial notice related to this account on November 11, 2015, a copy of which is attached. To the best of our knowledge, the notice was delivered, as it was not returned to us by the U.S. Postal Service. Information was furnished to credit reporting agencies on January 20, 2016, and the status of that information was updated to reflect its disputed status on February 26, 2016. Also attached is an itemization of data provided by the original creditor which demonstrates that the original balance of $786.00 was reduced by a payment by insurance of $205.76, leaving the balance due of $580.24 the responsibility of the patient. This document serves as validation of the account. Wakefield and Associates has attempted to contact the consumer just two times related to this account, once on December 2, 2015, and the second time on January 25, 2016. No contact with the consumer was achieved on either call. Upon receipt of the consumer’s complaint, we have taken steps to ensure that no further calls would be made to the consumer. This account remains due and owing. The attached letter contains instructions, including a log in and password, which the consumer may use to access her account on our payment vendor’s website if she so chooses. Our contact information also appears on the letter.
Wakefield & Associates (WA) has investigated the complaint filed by [redacted] and appreciated the opportunity to respond The account underlying the complaint is a bill for $200 placed for collections by the office of the physician who provided treatment during a visit to [redacted]...
[redacted] on December 30, 2014. While the consumer’s insurance paid a number of facility charges associated with the visit, the charges for the physician’s services appear not to have been submitted to insurance. We have received faxes from the consumer’s mother, De, with whom we had permission to communicate about the account, and the attached information clearly shows that the balance remains due. Our associated attempted to explain this to De, and suggested that the consumer could submit the bill to insurance for payment. That option was refused. Related to the consumer’s contention that WA has made threats of jail and garnishment, the recording have been provide to Mr. [redacted] in a related Missouri Attorney General Complaint response. This account remains open in our system, with a disputed status. We have taken steps to prevent the account from being furnished to credit reporting agencies.
Initial Business Response /* (1000, 5, 2015/07/30) */
Wakefield & Associates received the account for [redacted] 12/23/14. The account was scheduled to report to the credit bureau 4/1/15. [redacted] paid the account 4/17/15 which was a 16 day difference. The reporting was already done. ...
Wakefield & Associates talked to [redacted] on 7/29/15 and agreed to remove this from the credit bureau.