Re: Wakefield & Associates file no [redacted] This medical account in the amount of $was placed with Wakefield & Associates for collection on February 22, It relates to service provided by [redacted] at [redacted] Hospital on November 16, by Dr [redacted] A [redacted] Wakefield and Associates sent the consumer an initial notice related to this account on November 11, 2015, a copy of which is attached To the best of our knowledge, the notice was delivered, as it was not returned to us by the U.SPostal ServiceInformation was furnished to credit reporting agencies on January 20, 2016, and the status of that information was updated to reflect its disputed status on February 26, Also attached is an itemization of data provided by the original creditor which demonstrates that the original balance of $was reduced by a payment by insurance of $205.76, leaving the balance due of $the responsibility of the patientThis document serves as validation of the accountWakefield and Associates has attempted to contact the consumer just two times related to this account, once on December 2, 2015, and the second time on January 25, No contact with the consumer was achieved on either call Upon receipt of the consumer’s complaint, we have taken steps to ensure that no further calls would be made to the consumerThis account remains due and owingThe attached letter contains instructions, including a log in and password, which the consumer may use to access her account on our payment vendor’s website if she so choosesOur contact information also appears on the letter
[redacted] ***, Wakefield and Associates (WA) has reviewed your complaint and offers the following response based on our records On or about 6/13/WA received a call from [redacted] agreeing to a $monthly PA beginning on 7/5/ WA received monthly payments from July to December in the amount of $ January WA did not receive a payment On 1/13/WA placed a call in an attempt to secure January payment WA spoke with [redacted] ***, who was informed WA did not receive a January payment, [redacted] disconnected the call without providing the payment On 7/5/WA received a default judgment from the courts On 2/3/WA sent a copy of the default judgment to [redacted] bank 3/31/WA spoke with [redacted] , explained to her the default judgment and that the bank was holding $ [redacted] expressed she understood and set up monthly payments in the amount of $beginning on 5/5/If you require additional assistance please contact WA directly at [redacted]
Revdex.com:As long as this is removed from the credit report as a negative this is a fine resultThe point about [redacted] is that [redacted] does not use Wakefield as a collection agency Sincerely, [redacted]
re: Wakefield & Associates file number: [redacted] We regret the difficulty that Mr [redacted] has experienced in trying to reach our office by phone On August 19, 2016, a supervisor sent an email to the consumer containing our mailing address and account detail, including the original creditors' account numbers and current balance of his accounts As it is not possible to backdate payment information once we receive payment, we have take steps to remove these accounts from his credit report in our next regular update to credit reporting agenciesIn the event that Mr [redacted] did not receive our supervisor's email, attached is the information she provided him related to his accounts and our mailing address
Re: Wakefield and Associates file number [redacted] Two medical accounts were placed with our office for collection on or about January 8, On January 11, 2016, an initial notice was sent to the consumer regarding both accounts, a copy of which is attachedWe have attempted calls to the consumer times between January 13, 2016, and March 14, 2016, which resulted in just one conversationAll call attempts were within the time frames allowed by law and not at an unreasonable frequency Contrary to the consumer’s claim, no threat of arrest or legal action occurred in the callAttached is validation for each of the accounts placed with our office for collection These show that the original balance has been reduced by at least one payment on each account, presumably made by the consumer’s insuranceWe have dispositioned these accounts as disputed in our system
Wakefield & Associates (WA) has reviewed the rejection submitted by [redacted] on complaint [redacted] WA provided our response on 1/2/to Mr [redacted] ’s complaint All of Mr [redacted] ’s accounts are in disputed status As a courtesy WA has submitted a request for credit deletion of his accounts if applicable Please advise Mr [redacted] his accounts will remain open and owing
Initial Business Response / [redacted] */ Mr [redacted] did send a letter to [redacted] & Associates requesting more information on his accountWe received that letter in our office 4/27/and we have days to provide the itemized statementThe itemized has been sent out to Mr [redacted] and he should be receiving it any time Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she DID NOT accept the response from the business.) They only supplied a bill dated 2/The Creditor did not answer the following questions: Please supply the information below so that I can be fully informed: Why you think I owe the debt and to whom I owe it, including: If this debt started with a different creditor, provide the name and address of the original creditor, the account number used by that creditor, and the amount owed to that creditor at the time it was transferredWhen you identify the original creditor, please provide any other name by which I might know them, if that is different from the official nameIn addition, tell me when the current creditor obtained the debt and who the current creditor obtained it from Provide verification and documentation that there is a valid basis for claiming that I am required to pay the debt to the current creditorFor example, can you provide a copy of the written agreement that created my original requirement to pay? If you are asking that I pay a debt that somebody else is or was required to pay, identify that personProvide verification and documentation about why this is a debt that I am required to pay The amount and age of the debt, including: A copy of the last billing statement sent to me by the original creditor State the amount of the debt when you obtained it, and when that was If there have been any additional interest, fees or charges added since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each added amountIn addition, explain how the added interest, fees or other charges are expressly authorized by the agreement creating the debt or are permitted by law If there have been any payments or other reductions since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each of them If there have been any other changes or adjustments since the last billing statement from the original creditor, please provide full verification and documentation of the amount you are trying to collectExplain how that amount was calculatedIn addition, explain how the other changes or adjustments are expressly authorized by the agreement creating the debt or permitted by law Tell me when the creditor claims this debt became due and when it became delinquent Identify the date of the last payment made on this account Have you made a determination that this debt is within the statute of limitations applicable to it? Tell me when you think the statute of limitations expires for this debt, and how you determined that Details about your authority to collect this debt I would like more information about your firm before I discuss the debt with youDoes your firm have a debt collection license from my state? If not, say why notIf so, provide the date of the license, the name on the license, the license number, and the name, address and telephone number of the state agency issuing the license If you are contacting me from a place outside my state, does your firm have a debt collection license from that place? If so, provide the date of the license, the name on the license, the license number, and the name, address and telephone number of the state agency issuing the license I have asked for this information because I have some questionsI need to hear from you to make an informed decision about your claim that I owe this moneyI am open to communicating with you for this purposeIn order to make sure that I am not put at any disadvantage, in the meantime please treat this debt as being in dispute and under discussion between us In addition to providing the information requested above, please let me know whether you are prepared to accept less than the balance you are claiming is owedIf so, please tell me in writing your offer with the amount you will accept to fully resolve the account Final Consumer Response / [redacted] */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no itemizing just a bill receipt back dated into Statue of limitation is passed [redacted] yearsAll other questions including how They obtained this information has not been answeredFraud activity seems apparent with this company Final Business Response / [redacted] */ There is no fraud on this accountThe account was sent to us for collections from Carepoint, PC on 7/5/The account is for ER physicians at St LukesThe statute of limitations is years and not years [redacted] & Associates has provided the required itemization to Mr [redacted]
Wakefield & Associates (WA) has reviewed the complaint filed by [redacted] and offers the following response Our client [redacted] placed accounts with WA for services rendered to [redacted] ***, WA did not purchase these accounts After reviewing Ms***'s complaint WA has decided to close all accounts associated with [redacted] and [redacted]
We still have not actually appeared to court yetThe continuance has been set for October 24th, I called the manager I have been working with yesterday and even though the bill is paid they are still looking to bring me to court as it stands because regardless of proof I attempt to offer to show that the clerical error was not on my partThe manager stated if I wanted this removed from my credit report I MUST pay the approximately $in court fees they incurredI feel as though they are attempting to extort their fees from me in exchange for the deletion from my credit report even though none of this should have happened in the first placeI also discovered that [redacted] did not tell Wakefield and Associates about the $balance I had (and paid) they report everything as paidThis is also similar to an event where [redacted] changed their bill from about $to $Wakefield and Associates seems to have no idea why they are attacking me but just that they are supposed to attack me and get their money from me
Wakefield and Associates (WA) has reviewed the complaint filed by [redacted] on 11/30/and offers the following response WA has accounts placed by our clients for services rendered to [redacted] · [redacted] [redacted] - Date services rendered 2/20/· [redacted] - Date services rendered 2/20/· [redacted] - Date service rendered 6/20/· [redacted] - Date service rendered 9/3/· [redacted] - Date service rendered 9/3/· [redacted] - Date service rendered 9/16/· [redacted] - Date service rendered 9/17/WA mailed Ms [redacted] an initial notice on each account within business days of account placement with WA, which provided the account details and the FDCPA Validation Notification WA has updated the status of each account to reflect Ms [redacted] ’s dispute and initiated a reasonable investigation into her dispute A copy of the findings in each investigation will be mailed directly to Ms [redacted] at the address provided in her complaint WA has closed the [redacted] Hospital bill
[redacted] , Wakefield and Associates (WA) has investigated your complaint and offers the following response based on our records Our client [redacted] placed and account with WA for collections on 10/18/for services rendered to [redacted] on 10/08/ WA mailed a notice on 10/22/which provided the account details and the FDCPA Validation Notice This letter was mailed to [redacted] *** Since our initial notice WA has mailed additional letters After reviewing your complaint WA has updated the status of your account to reflect a dispute WA has additionally made a business decision and will be requesting for this account to be withdrawn from credit reporting due to the age of the accountIf you require additional information please contact WA directly at [redacted]
Wakefield & Associates (WA) has reviewed the complaint filed by [redacted] on 1/31/and offers the following response Our client [redacted] placed an account with WA on 11/20/for services rendered to [redacted] on 3/1/ WA denies the allegation of placing several harassing phone calls WA has made one attempt to contact Ms [redacted] on 1/25/2018; the call lasted seconds in duration and is attached to this response WA’s policy is to confirm we are communicating with the right party to protect their privacy, during this call the account representative was attempting to confirm he is speaking with [redacted] before Ms [redacted] terminated the call On 1/30/WA was notified by the client the account balance was satisfied and the file was closed
Complaint: [redacted] I am rejecting this response because:While a payment of mine was misapplied at Sky Ridge (and applied to an account where no money was due), that correction wasn't for this billWhen I spoke to the Wakefield representative this year, it was without the benefit of the details on this caseI mentioned that it could be related to identity theft since I had no outstanding medical debtsI said that I would need further information to investigate since I could not place or acknowledge the debtI don't recall receiving any mail from Wakefield after that phone callThere was no agreement to send in information on my partI have viewed copies of my credit report from TransUnion and Equifax before filing this claim and both noted this account as disputed with the TransUnion report also remarking that the account meets FRCA requirementsI do not know how the account would obtain that designation without contact with Wakefield.I spoke with Beacon who handles the billing for CarePointTheir representative is claiming the payment was not received despite it showing as processed on my credit union statementThe credit union has verbally confirmed that the payment was cashed weeks before CarePoint referred the account to WakefieldSince the payment was digital, I cannot access a copy of the check directlyThe credit union is needing to pull a copy from their system to mail to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do understand that Wakefield has a job to doI am also aware of how regulations work and some of the information is still incorrectThe employer I worked for did not have a payroll department, and I did sit with her while she made the phone callThe information told to her in the form of negative statements about my credit and what's to come were madeThe conversations that took place with the previous collector were also in a harassing manner, but the outcome is acceptable at this point and I will handle the account through [redacted] .I appreciate your willingness to work with me on resolving this matter and I do understand if accounts are placed in your company in the future that I am liable for them and can be notified and have them discussed with meI have no problem with that, but there is a way to do business and there are regulations to be followed that this company doesn't tend to followMy last inquiry is concerning my credit reportAs this account will no longer be in your possession, that means your company will be removing it from my credit report since it should have never gone to you guys anyways, correct? Thank you for your time in solving this matter, and again I appreciate your willingness to come to an agreement on the matter Sincerely, [redacted] ***
Wakefield and Associates received the consumer's request for validation of the account on April 12, 2016, and an itemization was sent to the consumer on April 13, Mrs [redacted] called our office on April 21, 2016, and left a voice mail message for us We attempted to return her call on April without success, and left a message We attempted calls back to the consumer's household subsequently on April 25, 27, and On April one of our associates spoke with Mrs [redacted] and set up a payment arrangement Attached is the itemization that was sent to the consumer previously
According to our client, Medicare was originally billed for the services provided to the consumer two different times, and on both instances, coverage was deniedWe were informed on April 29, that the consumer had updated her information with the client on February 8, 2016, and the provider resubmitted the claim upon our inquiry The claim was accepted, absolving the consumer of responsibility for the charges Wakefield & Associates has returned this account to our client, and will instruct consumer reporting agencies to remove this account from the consumers credit report
This account is closed out with our office, there will be no additional communication from Wakefield & Associates pertaining to account [redacted] from [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/09/25) */ [redacted] 's account was placed with [redacted] and Associates for collection on December 29, An initial notice was sent to the consumer on March 25, 2015, informing her that [redacted] and Associates was handling her account on behalf of [redacted] obtained a judgment (case number 2014CXXXXXX) on July 8, 2014, and a stipulated payment plan of $per month was agreedPayments that the consumer has made to [redacted] have been credited to her accountHer total remaining balance as of today is $She should make all future payments directly to [redacted] and Associates at [redacted] XXXXX, or she can make payments online at www.wakefieldpaymentsolutions.comIf she would like to speak with a [redacted] and Associates representative regarding her account, she may call XXX-XXX-XXXXWe apologize for any confusion [redacted] may have experienced related to this matter Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have received no notification from [redacted] or [redacted] regarding this account, as of today I have paid more than 1400.00, which leaves a balance of I need the correct payoff informationAll of my payments have been going to [redacted] which I believe is now [redacted] I want all my payment credited, all of this removed m=from my credit reportI have send contact emails to [redacted] and I have not received anything back from them Final Consumer Response / [redacted] (4200, 20, 2015/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) My orginal case and agreement were with library aquasition, I have the court document to prove such, I want a lit of all payments made as I have made over in paymentsI still have nothing that has been mailed to me, nothing regarding accounts or anythingI'm requesting it immediatlyMy address is po box parker co XXXXX Final Business Response / [redacted] (4000, 22, 2015/10/30) */ We are mailing an itemization of the consumer's payments to her today, including a contact number for her to call should she have further questions
Re: Wakefield & Associates file no [redacted] This medical account in the amount of $was placed with Wakefield & Associates for collection on February 22, It relates to service provided by [redacted] at [redacted] Hospital on November 16, by Dr [redacted] A [redacted] Wakefield and Associates sent the consumer an initial notice related to this account on November 11, 2015, a copy of which is attached To the best of our knowledge, the notice was delivered, as it was not returned to us by the U.SPostal ServiceInformation was furnished to credit reporting agencies on January 20, 2016, and the status of that information was updated to reflect its disputed status on February 26, Also attached is an itemization of data provided by the original creditor which demonstrates that the original balance of $was reduced by a payment by insurance of $205.76, leaving the balance due of $the responsibility of the patientThis document serves as validation of the accountWakefield and Associates has attempted to contact the consumer just two times related to this account, once on December 2, 2015, and the second time on January 25, No contact with the consumer was achieved on either call Upon receipt of the consumer’s complaint, we have taken steps to ensure that no further calls would be made to the consumerThis account remains due and owingThe attached letter contains instructions, including a log in and password, which the consumer may use to access her account on our payment vendor’s website if she so choosesOur contact information also appears on the letter
[redacted] ***, Wakefield and Associates (WA) has reviewed your complaint and offers the following response based on our records On or about 6/13/WA received a call from [redacted] agreeing to a $monthly PA beginning on 7/5/ WA received monthly payments from July to December in the amount of $ January WA did not receive a payment On 1/13/WA placed a call in an attempt to secure January payment WA spoke with [redacted] ***, who was informed WA did not receive a January payment, [redacted] disconnected the call without providing the payment On 7/5/WA received a default judgment from the courts On 2/3/WA sent a copy of the default judgment to [redacted] bank 3/31/WA spoke with [redacted] , explained to her the default judgment and that the bank was holding $ [redacted] expressed she understood and set up monthly payments in the amount of $beginning on 5/5/If you require additional assistance please contact WA directly at [redacted]
Revdex.com:As long as this is removed from the credit report as a negative this is a fine resultThe point about [redacted] is that [redacted] does not use Wakefield as a collection agency Sincerely, [redacted]
re: Wakefield & Associates file number: [redacted] We regret the difficulty that Mr [redacted] has experienced in trying to reach our office by phone On August 19, 2016, a supervisor sent an email to the consumer containing our mailing address and account detail, including the original creditors' account numbers and current balance of his accounts As it is not possible to backdate payment information once we receive payment, we have take steps to remove these accounts from his credit report in our next regular update to credit reporting agenciesIn the event that Mr [redacted] did not receive our supervisor's email, attached is the information she provided him related to his accounts and our mailing address
Re: Wakefield and Associates file number [redacted] Two medical accounts were placed with our office for collection on or about January 8, On January 11, 2016, an initial notice was sent to the consumer regarding both accounts, a copy of which is attachedWe have attempted calls to the consumer times between January 13, 2016, and March 14, 2016, which resulted in just one conversationAll call attempts were within the time frames allowed by law and not at an unreasonable frequency Contrary to the consumer’s claim, no threat of arrest or legal action occurred in the callAttached is validation for each of the accounts placed with our office for collection These show that the original balance has been reduced by at least one payment on each account, presumably made by the consumer’s insuranceWe have dispositioned these accounts as disputed in our system
Wakefield & Associates (WA) has reviewed the rejection submitted by [redacted] on complaint [redacted] WA provided our response on 1/2/to Mr [redacted] ’s complaint All of Mr [redacted] ’s accounts are in disputed status As a courtesy WA has submitted a request for credit deletion of his accounts if applicable Please advise Mr [redacted] his accounts will remain open and owing
Initial Business Response / [redacted] */ Mr [redacted] did send a letter to [redacted] & Associates requesting more information on his accountWe received that letter in our office 4/27/and we have days to provide the itemized statementThe itemized has been sent out to Mr [redacted] and he should be receiving it any time Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she DID NOT accept the response from the business.) They only supplied a bill dated 2/The Creditor did not answer the following questions: Please supply the information below so that I can be fully informed: Why you think I owe the debt and to whom I owe it, including: If this debt started with a different creditor, provide the name and address of the original creditor, the account number used by that creditor, and the amount owed to that creditor at the time it was transferredWhen you identify the original creditor, please provide any other name by which I might know them, if that is different from the official nameIn addition, tell me when the current creditor obtained the debt and who the current creditor obtained it from Provide verification and documentation that there is a valid basis for claiming that I am required to pay the debt to the current creditorFor example, can you provide a copy of the written agreement that created my original requirement to pay? If you are asking that I pay a debt that somebody else is or was required to pay, identify that personProvide verification and documentation about why this is a debt that I am required to pay The amount and age of the debt, including: A copy of the last billing statement sent to me by the original creditor State the amount of the debt when you obtained it, and when that was If there have been any additional interest, fees or charges added since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each added amountIn addition, explain how the added interest, fees or other charges are expressly authorized by the agreement creating the debt or are permitted by law If there have been any payments or other reductions since the last billing statement from the original creditor, provide an itemization showing the dates and amount of each of them If there have been any other changes or adjustments since the last billing statement from the original creditor, please provide full verification and documentation of the amount you are trying to collectExplain how that amount was calculatedIn addition, explain how the other changes or adjustments are expressly authorized by the agreement creating the debt or permitted by law Tell me when the creditor claims this debt became due and when it became delinquent Identify the date of the last payment made on this account Have you made a determination that this debt is within the statute of limitations applicable to it? Tell me when you think the statute of limitations expires for this debt, and how you determined that Details about your authority to collect this debt I would like more information about your firm before I discuss the debt with youDoes your firm have a debt collection license from my state? If not, say why notIf so, provide the date of the license, the name on the license, the license number, and the name, address and telephone number of the state agency issuing the license If you are contacting me from a place outside my state, does your firm have a debt collection license from that place? If so, provide the date of the license, the name on the license, the license number, and the name, address and telephone number of the state agency issuing the license I have asked for this information because I have some questionsI need to hear from you to make an informed decision about your claim that I owe this moneyI am open to communicating with you for this purposeIn order to make sure that I am not put at any disadvantage, in the meantime please treat this debt as being in dispute and under discussion between us In addition to providing the information requested above, please let me know whether you are prepared to accept less than the balance you are claiming is owedIf so, please tell me in writing your offer with the amount you will accept to fully resolve the account Final Consumer Response / [redacted] */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no itemizing just a bill receipt back dated into Statue of limitation is passed [redacted] yearsAll other questions including how They obtained this information has not been answeredFraud activity seems apparent with this company Final Business Response / [redacted] */ There is no fraud on this accountThe account was sent to us for collections from Carepoint, PC on 7/5/The account is for ER physicians at St LukesThe statute of limitations is years and not years [redacted] & Associates has provided the required itemization to Mr [redacted]
Wakefield & Associates (WA) has reviewed the complaint filed by [redacted] and offers the following response Our client [redacted] placed accounts with WA for services rendered to [redacted] ***, WA did not purchase these accounts After reviewing Ms***'s complaint WA has decided to close all accounts associated with [redacted] and [redacted]
We still have not actually appeared to court yetThe continuance has been set for October 24th, I called the manager I have been working with yesterday and even though the bill is paid they are still looking to bring me to court as it stands because regardless of proof I attempt to offer to show that the clerical error was not on my partThe manager stated if I wanted this removed from my credit report I MUST pay the approximately $in court fees they incurredI feel as though they are attempting to extort their fees from me in exchange for the deletion from my credit report even though none of this should have happened in the first placeI also discovered that [redacted] did not tell Wakefield and Associates about the $balance I had (and paid) they report everything as paidThis is also similar to an event where [redacted] changed their bill from about $to $Wakefield and Associates seems to have no idea why they are attacking me but just that they are supposed to attack me and get their money from me
Wakefield and Associates (WA) has reviewed the complaint filed by [redacted] on 11/30/and offers the following response WA has accounts placed by our clients for services rendered to [redacted] · [redacted] [redacted] - Date services rendered 2/20/· [redacted] - Date services rendered 2/20/· [redacted] - Date service rendered 6/20/· [redacted] - Date service rendered 9/3/· [redacted] - Date service rendered 9/3/· [redacted] - Date service rendered 9/16/· [redacted] - Date service rendered 9/17/WA mailed Ms [redacted] an initial notice on each account within business days of account placement with WA, which provided the account details and the FDCPA Validation Notification WA has updated the status of each account to reflect Ms [redacted] ’s dispute and initiated a reasonable investigation into her dispute A copy of the findings in each investigation will be mailed directly to Ms [redacted] at the address provided in her complaint WA has closed the [redacted] Hospital bill
[redacted] , Wakefield and Associates (WA) has investigated your complaint and offers the following response based on our records Our client [redacted] placed and account with WA for collections on 10/18/for services rendered to [redacted] on 10/08/ WA mailed a notice on 10/22/which provided the account details and the FDCPA Validation Notice This letter was mailed to [redacted] *** Since our initial notice WA has mailed additional letters After reviewing your complaint WA has updated the status of your account to reflect a dispute WA has additionally made a business decision and will be requesting for this account to be withdrawn from credit reporting due to the age of the accountIf you require additional information please contact WA directly at [redacted]
In accordance with the consumer's request only to work with the original creditor, Wakefield and Associates returned the account to our client
Wakefield & Associates (WA) has reviewed the complaint filed by [redacted] on 1/31/and offers the following response Our client [redacted] placed an account with WA on 11/20/for services rendered to [redacted] on 3/1/ WA denies the allegation of placing several harassing phone calls WA has made one attempt to contact Ms [redacted] on 1/25/2018; the call lasted seconds in duration and is attached to this response WA’s policy is to confirm we are communicating with the right party to protect their privacy, during this call the account representative was attempting to confirm he is speaking with [redacted] before Ms [redacted] terminated the call On 1/30/WA was notified by the client the account balance was satisfied and the file was closed
Complaint: [redacted] I am rejecting this response because:While a payment of mine was misapplied at Sky Ridge (and applied to an account where no money was due), that correction wasn't for this billWhen I spoke to the Wakefield representative this year, it was without the benefit of the details on this caseI mentioned that it could be related to identity theft since I had no outstanding medical debtsI said that I would need further information to investigate since I could not place or acknowledge the debtI don't recall receiving any mail from Wakefield after that phone callThere was no agreement to send in information on my partI have viewed copies of my credit report from TransUnion and Equifax before filing this claim and both noted this account as disputed with the TransUnion report also remarking that the account meets FRCA requirementsI do not know how the account would obtain that designation without contact with Wakefield.I spoke with Beacon who handles the billing for CarePointTheir representative is claiming the payment was not received despite it showing as processed on my credit union statementThe credit union has verbally confirmed that the payment was cashed weeks before CarePoint referred the account to WakefieldSince the payment was digital, I cannot access a copy of the check directlyThe credit union is needing to pull a copy from their system to mail to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do understand that Wakefield has a job to doI am also aware of how regulations work and some of the information is still incorrectThe employer I worked for did not have a payroll department, and I did sit with her while she made the phone callThe information told to her in the form of negative statements about my credit and what's to come were madeThe conversations that took place with the previous collector were also in a harassing manner, but the outcome is acceptable at this point and I will handle the account through [redacted] .I appreciate your willingness to work with me on resolving this matter and I do understand if accounts are placed in your company in the future that I am liable for them and can be notified and have them discussed with meI have no problem with that, but there is a way to do business and there are regulations to be followed that this company doesn't tend to followMy last inquiry is concerning my credit reportAs this account will no longer be in your possession, that means your company will be removing it from my credit report since it should have never gone to you guys anyways, correct? Thank you for your time in solving this matter, and again I appreciate your willingness to come to an agreement on the matter Sincerely, [redacted] ***
The requested itemizations have been requested and have/or will be mailed to the address of file
Wakefield and Associates received the consumer's request for validation of the account on April 12, 2016, and an itemization was sent to the consumer on April 13, Mrs [redacted] called our office on April 21, 2016, and left a voice mail message for us We attempted to return her call on April without success, and left a message We attempted calls back to the consumer's household subsequently on April 25, 27, and On April one of our associates spoke with Mrs [redacted] and set up a payment arrangement Attached is the itemization that was sent to the consumer previously
According to our client, Medicare was originally billed for the services provided to the consumer two different times, and on both instances, coverage was deniedWe were informed on April 29, that the consumer had updated her information with the client on February 8, 2016, and the provider resubmitted the claim upon our inquiry The claim was accepted, absolving the consumer of responsibility for the charges Wakefield & Associates has returned this account to our client, and will instruct consumer reporting agencies to remove this account from the consumers credit report
This account is closed out with our office, there will be no additional communication from Wakefield & Associates pertaining to account [redacted] from [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/09/25) */ [redacted] 's account was placed with [redacted] and Associates for collection on December 29, An initial notice was sent to the consumer on March 25, 2015, informing her that [redacted] and Associates was handling her account on behalf of [redacted] obtained a judgment (case number 2014CXXXXXX) on July 8, 2014, and a stipulated payment plan of $per month was agreedPayments that the consumer has made to [redacted] have been credited to her accountHer total remaining balance as of today is $She should make all future payments directly to [redacted] and Associates at [redacted] XXXXX, or she can make payments online at www.wakefieldpaymentsolutions.comIf she would like to speak with a [redacted] and Associates representative regarding her account, she may call XXX-XXX-XXXXWe apologize for any confusion [redacted] may have experienced related to this matter Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have received no notification from [redacted] or [redacted] regarding this account, as of today I have paid more than 1400.00, which leaves a balance of I need the correct payoff informationAll of my payments have been going to [redacted] which I believe is now [redacted] I want all my payment credited, all of this removed m=from my credit reportI have send contact emails to [redacted] and I have not received anything back from them Final Consumer Response / [redacted] (4200, 20, 2015/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) My orginal case and agreement were with library aquasition, I have the court document to prove such, I want a lit of all payments made as I have made over in paymentsI still have nothing that has been mailed to me, nothing regarding accounts or anythingI'm requesting it immediatlyMy address is po box parker co XXXXX Final Business Response / [redacted] (4000, 22, 2015/10/30) */ We are mailing an itemization of the consumer's payments to her today, including a contact number for her to call should she have further questions