Initial Business Response /* (1000, 6, 2015/10/28) */
This account related to services provided to *** *** was placed with Wakefield and Associates (formerly known as Berlin Wheeler) on February 1, It relates to services provided on February 3, The consumer requested
validation of the debt verbally on March 5, 2012, and an itemized statement was sent to him on or about March 15, We had further conversations with *** in August and February with no resultWhen *** *** rebranded recently as Wakefield and Associates, all information previously furnished to credit reporting agencies under the Berlin Wheeler tradeline was withdrawn from credit reporting agencies, and was furnished under the Wakefield and Associates tradeline
While the statute of limitations for legal action may have expired related to this account, it continues to be eligible for credit reporting until years from the original date of delinquencyThe statute of limitations relates only to the remedy that may be executed to collect an account and does not remove the right of the creditor to collect the accountAttached is the itemized statement, provided directly to Wakefield and Associates by the original creditorThis document constitutes validation of the accountThe current balance as of today's date is $994.11, which includes the balance placed by the original creditor plus $in statutory interest
Initial Consumer Rebuttal /* (3000, 8, 2015/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business responded that services were provided to ***Her name is not on the attached file they claim as validation
Final Business Response /* (4000, 10, 2015/11/11) */
Upon receipt of the consumer's rebuttal, we asked the client to provide further validation of the debtWe revise our original response, in that *** was listed as the emergency contact for Mr***, not as the person who received servicesServices were provided to Mr***The document attached is the attestation that the consumer signed on the date of service
Initial Business Response /* (1000, 5, 2015/06/05) */
Wakefield & Associates did answer the dispute that Mr*** filed with the credit bureaus on 3/23/We responded that the account belongs to Mr*** and the balance is still owingPer the paperwork provided by Team Asset, there is a
signed move out reportThis report is only for items that are to be replaced or fixedThe additional charges come from painting and the labor that it took to prepare the unit for re-rentalWakefield & Associates will forward all paperwork to Mr*** to reviewThe account is marked as a disputed item on Mr*** credit report
Initial Consumer Rebuttal /* (3000, 7, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the paperwork from Team asset, subsequently provided in support, were provided to both team Asset and Wakefield in OCTOBER 2014, without response from eitherThe paperwork clearly supports the acceptance by Team Asset and was subsequently altered to support their claim
Further, - no attempt to notify any party occurred by Team Asset or Wakefield, rather negative credit impacts were applied and have cause personal damages
Final Business Response /* (4000, 13, 2015/06/11) */
Wakefield & Associates sent all information to Mr*** on 6/5/This included the forms signed by Mr*** agreeing to the carpet and cleaning chargesThe charges were submitted by the original creditor and Wakefield & Associates has no say in the balance charged
Final Consumer Response /* (4200, 15, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Wakefield's response stating:
" charges were submitted by the original creditor and Wakefield & Associates has no say in the balance charged"
is understood
Wakefield should also be on notice that the debit that they purchased from the vendor is wrong and boarders on fraudulent
Initial Business Response /* (1000, 5, 2015/08/28) */
The account was placed with Wakefield & Associates for collection by *** *** the current owner of the accountWakefield & Assocsent *** *** an initial notice on 3/26/
Wakefield & Associates will send *** *** the
itemization that was provided to our office by *** ***
Initial Business Response /* (1000, 6, 2015/07/30) */
I have reviewed Ms***'s accounts in our officeThere is no indication in our system that Ms*** was ever sent a letter from our office indicating that any accounts would be removed from her credit reportWe only have notes indicating
that Ms*** disputed the account with the credit reporting agencies which in turn *** & Associates verified as still owingSince there are no letters regarding the deletions in the file and no notes supporting the claim Ms*** would need to provide a copy of that letter from *** & Associates we will honor that letterMs*** has also indicated that she has requested numerous times that we remove the accounts from her credit report but *** & Associates has not received any letters directly from Ms*** on this accountThe only letter in the file is the one Ms*** sent to the credit reporting agencies and they provided us a copy*** & Associates will be sending an itemized statement to Ms*** today
Wakefield & Associates (WA) has investigated the complaint filed by *** *** and offers the following response. Our client *** *** *** placed accounts in our office for services rendered to *** *** between 12/04/and 12/13/2011. On each account
a notice was mailed to *** *** which provided account details and the FDCPA Validation notice WA submitted a request to our client to provide validation of the accounts. To date our client has not provided WA the requested information. WA has made a business decision to close and return the accounts to our client and submit a request to have them removed from credit reporting
Initial Business Response /* (1000, 5, 2015/09/28) */
Re: Wakefield and Associates file number XXXXXXXXXX
This consumer's account was placed with Wakefield and Associates for collection on or about July 23, and an initial notice regarding the account was mailed to the consumerIn and
we attempted to reach the consumer by telephone, however, our phone calls went unansweredOur last call to the consumer occurred on June 24,
On September 14, at 10:57am, we received a call from the consumer in which she paid the account in fullHer complaint to the Revdex.com was filed on the same dayOur records reflect the account as paid in full, and in the course of business, credit reporting agencies will be furnished the accurate status of the account as paid in full
Initial Business Response /* (1000, 9, 2016/01/04) */
Upon receipt of the consumer's complaint, a representative from Wakefield & Associates' compliance department contacted the consumer by telephoneShe explained the circumstances related to the consumer's account, which the consumer accepted
She paid the remaining balance on the accountWakefield and Associates apologizes for the interaction related to Mr***Corrective action has been takenWe appreciate the consumer's cooperation in resolving this issue
Initial Consumer Rebuttal /* (2000, 11, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Wakefield and Associates (WA) has reviewed your rejection to our response. The statements provided in our initial response are true based on our records. Concerning your offer to make bi-weekly payments of $5, this would not meet our client’s expectations. As stated previously, WA will apply any monies sent in toward your balance. Our records show WA has received $toward the balance of $to leave a remaining balance of $WA has reviewed all recording between *** *** and our Account Managers
On August 10, 2016, Wakefield and Associates sent itemized statements to the consumer related to the accounts placed with our office for collection by *** *** ***. The itemized statements are attachedOn November 14, we spoke with the consumer at which time she said she had been a
victim of identity theftShe was provided our fax number so that she could provide an identity theft affidavit, however, we did not receive any further information from the consumerUpon receipt of her complaint, we inquired of our client if they had received notification from the consumer of the identity theft, and they responded that they had notThe consumer has not provided any dispute in writing, nor any claim of identity theft, nor any supporting documentation such as a police report nor a fraud or identity theft affidavit Upon verbal notification of her dispute we informed credit reporting agencies of the disputed status of her accountUpon receipt of her identity theft documents, we will instruct credit reporting agencies to remove the accounts from her consumer report
[redacted], Wakefield and Associates (WA) has investigated your complaint and offers the following response based on our records. Our client [redacted] placed an account in our office for services rendered to [redacted] on 8/7/2016. Within 5 business days of...
placement a notice was mailed which provided account information and the FDCPA Validation Notice. After reviewing your records WA has appropriately documented your account status to reflect your dispute, and that status has been transmitted to the credit reporting agencies. The financial assistance letter you sent from Novant Health indicates that charges from emergency room physicians may not be included. WA has confirmed with our client these charges were not included in your financial assistance. To help assist, WA has decided to request a deletion from credit reporting, but the bill is still due and owing. If you require additional assistance please contact WA directly at [redacted].
Wakefield and Associates apologizes for the consumer’s experience with our company. We would like the consumer to understand the processes we are required to follow. Her daughter is an adult, therefore is afforded consumer protections required by federal and state law. One such protection provides that a debt collector may only speak with the consumer, in this case, [redacted], about her account, and must be provided with permission by the consumer to disclose information to any third party, including her own mother. Ms. [redacted] felt she was doing the right thing by contacting our office on behalf of her daughter, even before her daughter received notification from us that the account had been placed for collection. While this may be true, we are obligated to protect her daughter’s privacy, which is why our agent told Ms. [redacted] that we needed her daughter’s permission to speak with her and to process a payment related to the account placed in our offices. While this seems unfriendly and even rude, our polices require collectors to comply with the law. When our collector, [redacted], called Ms. [redacted] back, he asked a key question—is Ms. [redacted] her daughter’s guardian? There is an exception in the law which allows debt collectors to discuss a debt with a consumer’s guardian. Once that affirmation was provided, we could move forward with the transaction. The first collector should have asked Ms. [redacted] the same question, which he obviously forgot to do. Coaching and training is being provided in that regard. We realize this is a frustrating experience for a parent, especially when one is merely trying to help their child avoid interest or a negative item on a credit report. In this case, we waived the interest that had already accrued to the account. The fact that the account had been placed for collection had not been furnished to credit reporting agencies—in most cases debt collectors delay furnishing to credit reporting until the consumer has had time to receive mail and dispute the debt, if applicable. Our policy prohibits anyone from hanging up on anyone who calls our office. After analysis of the call records, we can only conclude that Ms. [redacted]’s calls were lost in the transfer process or were dropped. Whether that was human error or technical malfunctions is not conclusive, but we apologize for the inconvenience she experienced in her attempts to contact us.
re: Wakefield & Associates file number: [redacted]We regret the difficulty that Mr. [redacted] has experienced in trying to reach our office by phone. On August 19, 2016, a supervisor sent an email to the consumer containing our mailing address and account detail, including the original...
creditors' account numbers and current balance of his accounts. As it is not possible to backdate payment information once we receive payment, we have take steps to remove these accounts from his credit report in our next regular update to credit reporting agencies. In the event that Mr. [redacted] did not receive our supervisor's email, attached is the information she provided him related to his accounts and our mailing address.
Upon receipt of this complaint, we investigated the [redacted]er and determined that the account on [redacted]'s credit report was placed there in error. We instructed the credit reporting agencies to remove the tradeline from [redacted]'s credit report, and provided a copy of the Universal Data form to the...
consumer's lender and to [redacted] and [redacted] as well. We regret that the [redacted]er was not resolved when the error was reported verbally in March.
Wakefield & Associates has reviewed the complaint filed by Michelle Hall on 3/26/2018 and offers the following response. Wakefield & Associates has made a business decision to close and return the Purchasing Power account to our client and submit a request to have the account withdrawn...
Wakefield & Associates file number [redacted]We have no record of having received a letter from the consumer's attorney, nor the 9/14/2016 letter which the consumer faxed to our office on 11/30/2016. Upon receipt of the consumer's complaint, we conducted an investigation and found that the...
consumer's surname provided to us by the original creditor was spelled incorrectly, which may have prevented our mail clerk from locating the consumer's file. We are in the process of instructing credit reporting agencies to remove the account from the consumer's credit report. We apologize for the less than stellar verbal communication the consumer had recently with our office. We have ceased communication with the consumer related to this account.
Wakefield and Associates (WA) has reviewed the complaint filed by [redacted] on 11/30/2017 and offers the following response. WA has 7 accounts placed by our clients for services rendered to [redacted]. · [redacted]...
[redacted] - Date services rendered 2/20/2016 · [redacted] - Date services rendered 2/20/2016 · [redacted] - Date service rendered 6/20/2016 · [redacted] - Date service rendered 9/3/2016 · [redacted] - Date service rendered 9/3/2016 · [redacted] - Date service rendered 9/16/2016 · [redacted] - Date service rendered 9/17/2016 WA mailed Ms. [redacted] an initial notice on each account within 5 business days of account placement with WA, which provided the account details and the FDCPA Validation Notification. WA has updated the status of each account to reflect Ms. [redacted]’s dispute and initiated a reasonable investigation into her dispute. A copy of the findings in each investigation will be mailed directly to Ms. [redacted] at the address provided in her complaint. WA has closed the [redacted] Hospital bill.
[redacted], Wakefield and Associates (WA) has reviewed your complaint and offers the following response based on our records. On or about 6/13/2017 WA received a call from [redacted] agreeing to a $200 monthly PA beginning on 7/5/2017. WA received monthly payments from July 2016 to...
December 2016 in the amount of $200. January 2017 WA did not receive a payment. On 1/13/2017 WA placed a call in an attempt to secure January 2017 payment. WA spoke with [redacted], who was informed WA did not receive a January 2017 payment, [redacted] disconnected the call without providing the payment. On 7/5/2016 WA received a default judgment from the courts. On 2/3/2017 WA sent a copy of the default judgment to [redacted] bank. 3/31/2017 WA spoke with [redacted], explained to her the default judgment and that the bank was holding $506.62. [redacted] expressed she understood and set up monthly payments in the amount of $200 beginning on 5/5/2017. If you require additional assistance please contact WA directly at [redacted].
Wakefield & Associates has investigated the complaint filed by Amber Cruse on 1/3/2018 and offers the following response. Our client placed an account with our office for a contract pertaining to Yukon Court Apartments. This account was placed with WA on 5/13/2014 and Ms. Cruse was...
notified of the account 5/20/2014 by mail. After reviewing Ms. [redacted] complaint WA has updated the account to reflect her dispute. WA initiated a reasonable investigation into her dispute and have attached the results of our investigation to this response.
Initial Business Response /* (1000, 6, 2015/10/28) */
This account related to services provided to *** *** was placed with Wakefield and Associates (formerly known as Berlin Wheeler) on February 1, It relates to services provided on February 3, The consumer requested
validation of the debt verbally on March 5, 2012, and an itemized statement was sent to him on or about March 15, We had further conversations with *** in August and February with no resultWhen *** *** rebranded recently as Wakefield and Associates, all information previously furnished to credit reporting agencies under the Berlin Wheeler tradeline was withdrawn from credit reporting agencies, and was furnished under the Wakefield and Associates tradeline
While the statute of limitations for legal action may have expired related to this account, it continues to be eligible for credit reporting until years from the original date of delinquencyThe statute of limitations relates only to the remedy that may be executed to collect an account and does not remove the right of the creditor to collect the accountAttached is the itemized statement, provided directly to Wakefield and Associates by the original creditorThis document constitutes validation of the accountThe current balance as of today's date is $994.11, which includes the balance placed by the original creditor plus $in statutory interest
Initial Consumer Rebuttal /* (3000, 8, 2015/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business responded that services were provided to ***Her name is not on the attached file they claim as validation
Final Business Response /* (4000, 10, 2015/11/11) */
Upon receipt of the consumer's rebuttal, we asked the client to provide further validation of the debtWe revise our original response, in that *** was listed as the emergency contact for Mr***, not as the person who received servicesServices were provided to Mr***The document attached is the attestation that the consumer signed on the date of service
Initial Business Response /* (1000, 5, 2015/06/05) */
Wakefield & Associates did answer the dispute that Mr*** filed with the credit bureaus on 3/23/We responded that the account belongs to Mr*** and the balance is still owingPer the paperwork provided by Team Asset, there is a
signed move out reportThis report is only for items that are to be replaced or fixedThe additional charges come from painting and the labor that it took to prepare the unit for re-rentalWakefield & Associates will forward all paperwork to Mr*** to reviewThe account is marked as a disputed item on Mr*** credit report
Initial Consumer Rebuttal /* (3000, 7, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the paperwork from Team asset, subsequently provided in support, were provided to both team Asset and Wakefield in OCTOBER 2014, without response from eitherThe paperwork clearly supports the acceptance by Team Asset and was subsequently altered to support their claim
Further, - no attempt to notify any party occurred by Team Asset or Wakefield, rather negative credit impacts were applied and have cause personal damages
Final Business Response /* (4000, 13, 2015/06/11) */
Wakefield & Associates sent all information to Mr*** on 6/5/This included the forms signed by Mr*** agreeing to the carpet and cleaning chargesThe charges were submitted by the original creditor and Wakefield & Associates has no say in the balance charged
Final Consumer Response /* (4200, 15, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Wakefield's response stating:
" charges were submitted by the original creditor and Wakefield & Associates has no say in the balance charged"
is understood
Wakefield should also be on notice that the debit that they purchased from the vendor is wrong and boarders on fraudulent
Please be advised the accounts have been submitted for credit deletion
Initial Business Response /* (1000, 5, 2015/08/28) */
The account was placed with Wakefield & Associates for collection by *** *** the current owner of the accountWakefield & Assocsent *** *** an initial notice on 3/26/
Wakefield & Associates will send *** *** the
itemization that was provided to our office by *** ***
Initial Business Response /* (1000, 6, 2015/07/30) */
I have reviewed Ms***'s accounts in our officeThere is no indication in our system that Ms*** was ever sent a letter from our office indicating that any accounts would be removed from her credit reportWe only have notes indicating
that Ms*** disputed the account with the credit reporting agencies which in turn *** & Associates verified as still owingSince there are no letters regarding the deletions in the file and no notes supporting the claim Ms*** would need to provide a copy of that letter from *** & Associates we will honor that letterMs*** has also indicated that she has requested numerous times that we remove the accounts from her credit report but *** & Associates has not received any letters directly from Ms*** on this accountThe only letter in the file is the one Ms*** sent to the credit reporting agencies and they provided us a copy*** & Associates will be sending an itemized statement to Ms*** today
Wakefield & Associates (WA) has investigated the complaint filed by *** *** and offers the following response. Our client *** *** *** placed accounts in our office for services rendered to *** *** between 12/04/and 12/13/2011. On each account
a notice was mailed to *** *** which provided account details and the FDCPA Validation notice WA submitted a request to our client to provide validation of the accounts. To date our client has not provided WA the requested information. WA has made a business decision to close and return the accounts to our client and submit a request to have them removed from credit reporting
Initial Business Response /* (1000, 5, 2015/09/28) */
Re: Wakefield and Associates file number XXXXXXXXXX
This consumer's account was placed with Wakefield and Associates for collection on or about July 23, and an initial notice regarding the account was mailed to the consumerIn and
we attempted to reach the consumer by telephone, however, our phone calls went unansweredOur last call to the consumer occurred on June 24,
On September 14, at 10:57am, we received a call from the consumer in which she paid the account in fullHer complaint to the Revdex.com was filed on the same dayOur records reflect the account as paid in full, and in the course of business, credit reporting agencies will be furnished the accurate status of the account as paid in full
Initial Business Response /* (1000, 9, 2016/01/04) */
Upon receipt of the consumer's complaint, a representative from Wakefield & Associates' compliance department contacted the consumer by telephoneShe explained the circumstances related to the consumer's account, which the consumer accepted
She paid the remaining balance on the accountWakefield and Associates apologizes for the interaction related to Mr***Corrective action has been takenWe appreciate the consumer's cooperation in resolving this issue
Initial Consumer Rebuttal /* (2000, 11, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Wakefield and Associates (WA) has reviewed your rejection to our response. The statements provided in our initial response are true based on our records. Concerning your offer to make bi-weekly payments of $5, this would not meet our client’s expectations. As stated previously, WA will apply any monies sent in toward your balance. Our records show WA has received $toward the balance of $to leave a remaining balance of $WA has reviewed all recording between *** *** and our Account Managers
On August 10, 2016, Wakefield and Associates sent itemized statements to the consumer related to the accounts placed with our office for collection by *** *** ***. The itemized statements are attachedOn November 14, we spoke with the consumer at which time she said she had been a
victim of identity theftShe was provided our fax number so that she could provide an identity theft affidavit, however, we did not receive any further information from the consumerUpon receipt of her complaint, we inquired of our client if they had received notification from the consumer of the identity theft, and they responded that they had notThe consumer has not provided any dispute in writing, nor any claim of identity theft, nor any supporting documentation such as a police report nor a fraud or identity theft affidavit Upon verbal notification of her dispute we informed credit reporting agencies of the disputed status of her accountUpon receipt of her identity theft documents, we will instruct credit reporting agencies to remove the accounts from her consumer report
[redacted], Wakefield and Associates (WA) has investigated your complaint and offers the following response based on our records. Our client [redacted] placed an account in our office for services rendered to [redacted] on 8/7/2016. Within 5 business days of...
placement a notice was mailed which provided account information and the FDCPA Validation Notice. After reviewing your records WA has appropriately documented your account status to reflect your dispute, and that status has been transmitted to the credit reporting agencies. The financial assistance letter you sent from Novant Health indicates that charges from emergency room physicians may not be included. WA has confirmed with our client these charges were not included in your financial assistance. To help assist, WA has decided to request a deletion from credit reporting, but the bill is still due and owing. If you require additional assistance please contact WA directly at [redacted].
Wakefield and Associates apologizes for the consumer’s experience with our company. We would like the consumer to understand the processes we are required to follow. Her daughter is an adult, therefore is afforded consumer protections required by federal and state law. One such protection provides that a debt collector may only speak with the consumer, in this case, [redacted], about her account, and must be provided with permission by the consumer to disclose information to any third party, including her own mother. Ms. [redacted] felt she was doing the right thing by contacting our office on behalf of her daughter, even before her daughter received notification from us that the account had been placed for collection. While this may be true, we are obligated to protect her daughter’s privacy, which is why our agent told Ms. [redacted] that we needed her daughter’s permission to speak with her and to process a payment related to the account placed in our offices. While this seems unfriendly and even rude, our polices require collectors to comply with the law. When our collector, [redacted], called Ms. [redacted] back, he asked a key question—is Ms. [redacted] her daughter’s guardian? There is an exception in the law which allows debt collectors to discuss a debt with a consumer’s guardian. Once that affirmation was provided, we could move forward with the transaction. The first collector should have asked Ms. [redacted] the same question, which he obviously forgot to do. Coaching and training is being provided in that regard. We realize this is a frustrating experience for a parent, especially when one is merely trying to help their child avoid interest or a negative item on a credit report. In this case, we waived the interest that had already accrued to the account. The fact that the account had been placed for collection had not been furnished to credit reporting agencies—in most cases debt collectors delay furnishing to credit reporting until the consumer has had time to receive mail and dispute the debt, if applicable. Our policy prohibits anyone from hanging up on anyone who calls our office. After analysis of the call records, we can only conclude that Ms. [redacted]’s calls were lost in the transfer process or were dropped. Whether that was human error or technical malfunctions is not conclusive, but we apologize for the inconvenience she experienced in her attempts to contact us.
In accordance with the consumer's request only to work with the original creditor, Wakefield and Associates returned the account to our client.
re: Wakefield & Associates file number: [redacted]We regret the difficulty that Mr. [redacted] has experienced in trying to reach our office by phone. On August 19, 2016, a supervisor sent an email to the consumer containing our mailing address and account detail, including the original...
creditors' account numbers and current balance of his accounts. As it is not possible to backdate payment information once we receive payment, we have take steps to remove these accounts from his credit report in our next regular update to credit reporting agencies. In the event that Mr. [redacted] did not receive our supervisor's email, attached is the information she provided him related to his accounts and our mailing address.
Upon receipt of this complaint, we investigated the [redacted]er and determined that the account on [redacted]'s credit report was placed there in error. We instructed the credit reporting agencies to remove the tradeline from [redacted]'s credit report, and provided a copy of the Universal Data form to the...
consumer's lender and to [redacted] and [redacted] as well. We regret that the [redacted]er was not resolved when the error was reported verbally in March.
Wakefield & Associates has reviewed the complaint filed by Michelle Hall on 3/26/2018 and offers the following response. Wakefield & Associates has made a business decision to close and return the Purchasing Power account to our client and submit a request to have the account withdrawn...
from credit reporting.
Wakefield & Associates file number [redacted]We have no record of having received a letter from the consumer's attorney, nor the 9/14/2016 letter which the consumer faxed to our office on 11/30/2016. Upon receipt of the consumer's complaint, we conducted an investigation and found that the...
consumer's surname provided to us by the original creditor was spelled incorrectly, which may have prevented our mail clerk from locating the consumer's file. We are in the process of instructing credit reporting agencies to remove the account from the consumer's credit report. We apologize for the less than stellar verbal communication the consumer had recently with our office. We have ceased communication with the consumer related to this account.
Wakefield and Associates (WA) has reviewed the complaint filed by [redacted] on 11/30/2017 and offers the following response. WA has 7 accounts placed by our clients for services rendered to [redacted]. · [redacted]...
[redacted] - Date services rendered 2/20/2016 · [redacted] - Date services rendered 2/20/2016 · [redacted] - Date service rendered 6/20/2016 · [redacted] - Date service rendered 9/3/2016 · [redacted] - Date service rendered 9/3/2016 · [redacted] - Date service rendered 9/16/2016 · [redacted] - Date service rendered 9/17/2016 WA mailed Ms. [redacted] an initial notice on each account within 5 business days of account placement with WA, which provided the account details and the FDCPA Validation Notification. WA has updated the status of each account to reflect Ms. [redacted]’s dispute and initiated a reasonable investigation into her dispute. A copy of the findings in each investigation will be mailed directly to Ms. [redacted] at the address provided in her complaint. WA has closed the [redacted] Hospital bill.
[redacted], Wakefield and Associates (WA) has reviewed your complaint and offers the following response based on our records. On or about 6/13/2017 WA received a call from [redacted] agreeing to a $200 monthly PA beginning on 7/5/2017. WA received monthly payments from July 2016 to...
December 2016 in the amount of $200. January 2017 WA did not receive a payment. On 1/13/2017 WA placed a call in an attempt to secure January 2017 payment. WA spoke with [redacted], who was informed WA did not receive a January 2017 payment, [redacted] disconnected the call without providing the payment. On 7/5/2016 WA received a default judgment from the courts. On 2/3/2017 WA sent a copy of the default judgment to [redacted] bank. 3/31/2017 WA spoke with [redacted], explained to her the default judgment and that the bank was holding $506.62. [redacted] expressed she understood and set up monthly payments in the amount of $200 beginning on 5/5/2017. If you require additional assistance please contact WA directly at [redacted].
Wakefield & Associates has investigated the complaint filed by Amber Cruse on 1/3/2018 and offers the following response. Our client placed an account with our office for a contract pertaining to Yukon Court Apartments. This account was placed with WA on 5/13/2014 and Ms. Cruse was...
notified of the account 5/20/2014 by mail. After reviewing Ms. [redacted] complaint WA has updated the account to reflect her dispute. WA initiated a reasonable investigation into her dispute and have attached the results of our investigation to this response.