Complaint: ***
I am rejecting this response because: I never received any mail from this company also when I called this company previouslyI was told to contact the medical facility so I have no desire in contacting this company again my time is valuable the questions that I had about this account could not be answeredHowever I do accept having this account account close and removed from my credit report
Sincerely,
*** ***
Mr*** ***, Wakefield and Associates (WA) has investigated your complaint and offers the following response. Mr***, our client *** placed an account with WA on 1/8/for services rendered on 9/29/2014. The account listed *** *** as the guarantor. Within
business days a notice was mailed which provided the account details and the FDCPA Validation NoticeMr*** WA has made a business decision to close this account. WA will not pursue additional collection attempts on this account and has sent a request to the the credit reporting agencies to have this account withdrawn
Wakefield & Associates file number *** We apologize for the difficulty the consumer has experienced in connecting with our office by telephone. After receipt of his complaint, we attempted to call him September at 1:30pm (MDT) and on September at 12:17pm, without
success. The consumer’s account was placed with our office for collection by *** at *** on December 18, 2014. We sent the consumer notification of this placement with a statement of his rights on December 19, A copy of this letter is attached We attempted to reach the consumer by phone times in 2015, and times in (including the most recent attempts), and in fact, left a message a person who identified herself as his mother on February 12, Attached is validation of the account, provided directly to our office by the original creditor. We hope this information answers any questions the consumer may have related to his account. The consumer may call a Team Leader, ***, directly at *** ext*** if he would like to discuss the account further
Complaint: ***
I am rejecting this response because: the response is mostly in the nature of their statementsAll phone calls are recorded and the specific statement made to my prior employer was "there's a lot more coming her way." Which the employer would also vouch forUpon having numerous statements made along the lines to not only myself but the company, I had asked them to stop communicating with me in anywayThe previous collector on the account also yelled at me stating that "I received a service and didn't I think I had a bill to pay" which was the final straw where I contacted the company to cease communication. From this point, I did not hear anything for several years until a phone call a month where the new collector told me she had been trying to send me statements that were getting returned by mail and could I verify my address, which was a lieShe was trying to get me to verify a current address, which I did, but not to send a statement....as I still have not received anything by mail.I told her at this time that I could not commit to a payment plan with the holidays, but that I'd like a little time to come up with something to get this taken care ofI then called back two weeks later with a settlement offer which they were not willing to negotiate on in a realistic mannerUpon discussing the account, I was told that only one insurance company had even been billed, not both, and now the story is that I did not meet my deductibleI specifically asked if I could talk with the company and was told it was past the statute of limitationsI specifically asked "so I owe a debt to someone I cannot speak to" and was told "yes that is correct." They would not negotiate in a realistic manner in any way as they portray they will, and have lied repetitively. At this point I have not contacted the original company as I am livid with the way Wakefield has handled my personal information and has spoken not only to me, but about me and has violated rules in which any collection company is to abide byIf a e cannot come to an agreement, which I do not believe I am responsible for anways, as the original company I was told I couldn't talk to did not bill properly, but want this debt to go away, I will continue to file a complaint with the FTC, Attorney Geberal's Office, and the Consumer's Financial Protection Bureau for numerous violations of the FDCPA which prevents collectors from using ABUSIVE, UNFAIR, or DECEPTIVE PRACTICES to collect from an individual, which have all happened in the past, as well as recently, when being told they were trying to send me statements that were returned, when in reality they confirmed they were trying to send a police officer to my houseThe violation of talking about my debts with anyone else was also made, when discussing my financial situation with the previous employer, as they are only allowed to speak with a spouse, or my attorney, if it regards anything other than my location.I was willing and made a settlement offer, but I will not be bullied by this company any longerI received a gun shot wound to the face and had hundreds of thousands of medical bills over the yearsI have worked with insurance companies for years, hospitals, doctors, and even this company several times and have only had issues with *** and WakefieldI have not had any debts go to this company as I no longer use *** and pay all my bills properly, but I will not tolerate the unfair practices, lies, deception, and slander this company stands behind
Sincerely,
*** ***
On January 7, 2016, Wakefield and Associates served the consumer’s bank with papers for a bank levy in the amount of $2,for satisfaction of a judgment rendered in 2012. The difference in the amount of the judgment the consumer sees on his credit report and the amount levied at the bank
can be explained by the addition of court costs and attorney fees awarded by the court, and the accrual of interest on the judgment Wakefield and Associates does not furnish information related to judgments to credit reporting agenciesThis information is picked up from public record by contractors of the credit reporting agenciesThe balance the consumer sees on his credit report does not include the court costs, attorney fees and interest Once the judgment is satisfied, the satisfaction will be filed with the court
*** ***, Wakefield and Associates has appropriately notated your dispute and cease communication If you require additional assistance please contact Wakefield and Associates directly at *** ***
*** ***, Wakefield and Associates (WA) has investigated your complaint and offers the following response based on our records. Our client *** *** *** ***placed three accounts with WA for collections. The accounts list *** *** as the patient and
guarantor. WA mailed a notice on each account within business days of placement. The notices contained information about the accounts and the FDCPA Validation notification*** *** Wakefield & Associates has notated your account to reflect your dispute; the status of your accounts has been transmitted to the credit reporting agencies. WA has attached client itemizations of each account to this complaint. WA has updated your account as cease communicationIf you require additional assistance please contact WA directly at *** ***
Wakefield & Associates (WA) has reviewed the complaint filed by *** *** and offers the following response. Our client Onslow Emergency Department placed an account in our office on 12/31/for services rendered to *** *** on 10/19/2013. On 1/6/Ms*** was
mailed a notice which provided the account details and the FDCPA Validation notice. WA has received multiple phone calls from Ms*** disputing the bill due to *** coverage and has asked for her to obtain a letter of credible coverage, WA has not received this letter. WA did attempt to check if Ms*** had *** coverage, but was unable to determine coverage. WA has attached a copy of the itemized statement to this response for Ms*** to review. If Ms*** requires additional assistance she may contact us directly at (800) 264-
Complaint: ***
I am rejecting this response because: Since I did not get the original bills from the alleged original creditor- Wakefield should return the account back to the original creditor and I should receive my bills from original creditorThey all have at least my right phone number and they supposed to call me when the mail returned backI also gave a copy of my ID with the correct address to *** *** ***If they goggled my name too it will be easy to find me on the internet but they did not bother to verifyInstead they wanted to mess up with my creditPlease I want the original creditor to send me the bill since I never received any communication from them
Sincerely,
*** ***
Wakefield and Associates (WA) has investigated the complaint filed by *** *** on 12/26/and offers the following response. Our client *** * *** *** *** placed accounts with WA for services rendered to *** *** between 12/27/and 2/9/2012. On each
account *** *** was listed as the guarantor. The balances on the accounts range from $to $129.54. On each account Mr*** was mailed a notice which notified him of the accounts and provided him the FDCPA Validation Notice. This notice was mailed to an address in Hanford California, which was provided by our client. Each of the accounts listed *** - American as the insurance provider, be advised that our clients file insurance as a curtesy and it is ultimately the patient’s responsibility to follow up on their personal insurance to assure coverage of the balances
Wakefield and Associates (WA) has investigated the complaint filed by *** *** on 7/29/and offers the following response based on our records. Our client *** *** placed accounts in our office for services rendered to *** *** for services rendered on 9/4/2014,
2/27/2016, and 3/17/2016. WA within business days of placement for each account sent a letter with provided account details and the FDCPA Validation Process. WA received dispute correspondence from *** *** on 7/27/2017, and appropriately notated the dispute and transmitted the status change to the applicable credit reporting agencies. WA initiated a reasonable investigation into the dispute and has attached the finding to this response and have mailed the findings to *** ***
Wakefield & Associates (WA) has investigated the complaint filed *** *** and offers the following response. *** *** has accounts placed with Wakefield & Associates from *** ***. On 5/17/*** *** called in to dispute the charges and to request for a supervisor to call him because of an alleged FDCPA Violation for our Account Representative not disclosing her last name. The same day our Compliance Officer called *** ***. During the conversation *** *** again disputed the bills, but when asked the nature of his dispute, *** *** stated because he was disputingWA updated *** ***’s accounts to reflect his dispute *** *** requested for the phone number for the Compliance Officer’s boss, the number was provided to *** ***. *** *** stated he would contact the Revdex.com to get these written off, that he does this all day On 7/24/*** *** called in requesting to talk to a supervisor about obtaining a discount on his accounts. When asked what he was proposing to pay *** *** would not provide an amount. The conversation ended without the account being resolved On 8/11/*** *** called in requesting to talk to a supervisor about obtaining a discount on his accounts. A supervisor returned *** ***’s call as requested. *** *** offered to pay 30% of the balance, the supervisor informed *** *** that would not be an acceptable offer to our client. The call was ended without the account being resolved On 8/11/*** *** called back in and spoke with a different supervisor, *** *** stated per FDCPA we had to offer him a discount. The supervisor asked him the amount he was proposing, *** *** became upset and the call was ended without the account being resolved WA denies *** ***’s allegation that we informed him his accounts have been closed and returned to our client
Wakefield and Associates has returned the consumer's file to the creditor as we are unable to resolve billing issues between the consumer and our client. In the course of business, this account will be removed from the consumer's credit reportCollection efforts by our company have ceased
Initial Business Response /* (1000, 5, 2015/06/19) */
Wakefield & Associates has contacted the original creditor, *** *** ApartmentsThey have told us that in able to release someone from the original lease agreement all parties living in the apartment must agree and sign the formMs
*** did fill out the form but Mr*** refused to sign the document and accept full responsibility for the apartment*** *** was unable to release Ms*** from the leaseAll parties who sign the lease are liable for any outstanding balances
Initial Consumer Rebuttal /* (3000, 7, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They told me when I signed the form that I was released from the lease and would no longer be responsible for anythingThey never mentioned anything about Mr*** needing to sign
Final Business Response /* (4000, 18, 2015/08/06) */
The original creditor, *** *** *** has failed to produce the documents that were needed to support the claimWakefield & Associates will be removing *** ***'s name from the account and we will delete the account from the credit report
Final Consumer Response /* (2000, 20, 2015/08/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you! I have gotten the run around with them about this for many months!! Thank you
*** *** Wakefield & Associates (WA)formally *** *** *** (***) has investigated your complaint and offers the following response. Our client *** (*** *** *** ***) placed an account with our office on 4/30/for services rendered to ***
*** on 2/9/13. Within business days of the account being placed with WA a notice was sent detailing the account and the FDCPA validation process. On 9/21/*** spoke with *** *** and was advised by him that he would check with his insurance and contact *** back. *** placed the account in dispute status and notified the credit reporting agencies of the update On 11/6/*** *** called *** and requested information pertaining to the account and provided *** Insurance information *** attempted to verify the information provide, but was unable due to the age of the account. On 12/12/*** *** was informed that *** would not be able to process Insurance with the information provided. On 12/22/15, 1/6/16, and 1/21/*** attempted to contact *** *** by phone but was unable to reach him On 2/9/*** received communication from the *** *** ***. The correspondence issued a Cease and Desist order. *** properly coded the account Cease and Desist. On 3/18/*** *** contacted *** and informed *** he was going to hire an attorney and sue *** for harassment On 1/20/*** *** contact *** disputing the chargeOn 1/30/*** *** wrote *** disputing the charge. *** conducted a reasonable investigation with our client. On 2/2/*** made a business decision to close the account and request a deletion from credit. If you require additional information please contact *** at ***
We apologize if our response was unclear. We have mailed Mr*** a copy of the complaint that was filed in *** *** *** on February 18, We have mailed him the judgment that resulted from that complaint which was rendered on May 12, 2014. We have mailed him bank statements from ** *** related to his account with account number ***. This is validation of the account/judgment assigned to us for collection by *** ***. These documents will show that this account is a different account from the one he previously paid to ***which had a ** *** account number of ***. Different account number, different balance due. We hope this information is useful in resolving Mr***'s dispute. The documents were mailed to him on 2/9/via priority mail, and he should receive them very soon
Wakefield & Associates (WA) formally Revenue Recovery Corporation has investigated your complaint. Our client, *** *** *** (***), placed two accounts with WA for collections. These accounts were placed on 8/27/and 8/30/On each account a
notice was mailed which provided account details and explained the validation process. To address your complaint “The bills were reported as zero, then they were removed then placed back on twice with different names and different amounts owed.”: Credit reporting on each account was initiated approximately days after placement. On 10/26/WA received notice of the accounts being included in a filed Chapter Bankruptcy. On 11/14/15, we instructed credit reporting agencies to update the status as being included in a Chapter Bankruptcy filingOn 1/7/17, WA received notice that the bankruptcy was dismissed for failure to make plan payment. On 1/9/a request was sent to the credit reporting agencies to update the status to disputed. To address your complaint “they never sent me validation for of the older bills. Only a validation for for of the older billsOnly a validation for the most recent bill with a different amount owed. They sent consent forms from the hospital to validate that debt.” WA has not received a validation request concerning these bills. WA will be requesting validation from our client and will forward the validation to your address on the complaint. If you require additional assistance please contact WA directly at ***
Complaint: ***
I am rejecting this response because:I request physical statements regarding each account still openI need to verify the validity and accuracy of them
Sincerely,
*** ***
Wakefield & Associates (WA) has reviewed the complaint filed by *** *** filed on 11/25/and offers the following response. Pertaining to the two accounts with *** ** *** *** a credit deletion was requested on 11/13/as was described to Ms***. WA
notified Ms*** that WA can only submit the request for credit deletion and cannot provide a time frame in which the credit reporting agencies will follow up on the request As to the *** *** *** account, Ms*** is listed as the guarantor on the account, the patient *** was a minor on the date services were rendered. WA did not refuse to discuss the matter or mail documentation to Ms***. An Itemized statement has been attached to this response
We have reviewed this complaint, it appears Ms*** and our team lead Christina have spoken since the complaint was issued and have resolved this matter. If additional assistance is required we can be contacted at (800) 264-
Complaint: ***
I am rejecting this response because: I never received any mail from this company also when I called this company previouslyI was told to contact the medical facility so I have no desire in contacting this company again my time is valuable the questions that I had about this account could not be answeredHowever I do accept having this account account close and removed from my credit report
Sincerely,
*** ***
Mr*** ***, Wakefield and Associates (WA) has investigated your complaint and offers the following response. Mr***, our client *** placed an account with WA on 1/8/for services rendered on 9/29/2014. The account listed *** *** as the guarantor. Within
business days a notice was mailed which provided the account details and the FDCPA Validation NoticeMr*** WA has made a business decision to close this account. WA will not pursue additional collection attempts on this account and has sent a request to the the credit reporting agencies to have this account withdrawn
Wakefield & Associates file number *** We apologize for the difficulty the consumer has experienced in connecting with our office by telephone. After receipt of his complaint, we attempted to call him September at 1:30pm (MDT) and on September at 12:17pm, without
success. The consumer’s account was placed with our office for collection by *** at *** on December 18, 2014. We sent the consumer notification of this placement with a statement of his rights on December 19, A copy of this letter is attached We attempted to reach the consumer by phone times in 2015, and times in (including the most recent attempts), and in fact, left a message a person who identified herself as his mother on February 12, Attached is validation of the account, provided directly to our office by the original creditor. We hope this information answers any questions the consumer may have related to his account. The consumer may call a Team Leader, ***, directly at *** ext*** if he would like to discuss the account further
Complaint: ***
I am rejecting this response because: the response is mostly in the nature of their statementsAll phone calls are recorded and the specific statement made to my prior employer was "there's a lot more coming her way." Which the employer would also vouch forUpon having numerous statements made along the lines to not only myself but the company, I had asked them to stop communicating with me in anywayThe previous collector on the account also yelled at me stating that "I received a service and didn't I think I had a bill to pay" which was the final straw where I contacted the company to cease communication. From this point, I did not hear anything for several years until a phone call a month where the new collector told me she had been trying to send me statements that were getting returned by mail and could I verify my address, which was a lieShe was trying to get me to verify a current address, which I did, but not to send a statement....as I still have not received anything by mail.I told her at this time that I could not commit to a payment plan with the holidays, but that I'd like a little time to come up with something to get this taken care ofI then called back two weeks later with a settlement offer which they were not willing to negotiate on in a realistic mannerUpon discussing the account, I was told that only one insurance company had even been billed, not both, and now the story is that I did not meet my deductibleI specifically asked if I could talk with the company and was told it was past the statute of limitationsI specifically asked "so I owe a debt to someone I cannot speak to" and was told "yes that is correct." They would not negotiate in a realistic manner in any way as they portray they will, and have lied repetitively. At this point I have not contacted the original company as I am livid with the way Wakefield has handled my personal information and has spoken not only to me, but about me and has violated rules in which any collection company is to abide byIf a e cannot come to an agreement, which I do not believe I am responsible for anways, as the original company I was told I couldn't talk to did not bill properly, but want this debt to go away, I will continue to file a complaint with the FTC, Attorney Geberal's Office, and the Consumer's Financial Protection Bureau for numerous violations of the FDCPA which prevents collectors from using ABUSIVE, UNFAIR, or DECEPTIVE PRACTICES to collect from an individual, which have all happened in the past, as well as recently, when being told they were trying to send me statements that were returned, when in reality they confirmed they were trying to send a police officer to my houseThe violation of talking about my debts with anyone else was also made, when discussing my financial situation with the previous employer, as they are only allowed to speak with a spouse, or my attorney, if it regards anything other than my location.I was willing and made a settlement offer, but I will not be bullied by this company any longerI received a gun shot wound to the face and had hundreds of thousands of medical bills over the yearsI have worked with insurance companies for years, hospitals, doctors, and even this company several times and have only had issues with *** and WakefieldI have not had any debts go to this company as I no longer use *** and pay all my bills properly, but I will not tolerate the unfair practices, lies, deception, and slander this company stands behind
Sincerely,
*** ***
On January 7, 2016, Wakefield and Associates served the consumer’s bank with papers for a bank levy in the amount of $2,for satisfaction of a judgment rendered in 2012. The difference in the amount of the judgment the consumer sees on his credit report and the amount levied at the bank
can be explained by the addition of court costs and attorney fees awarded by the court, and the accrual of interest on the judgment Wakefield and Associates does not furnish information related to judgments to credit reporting agenciesThis information is picked up from public record by contractors of the credit reporting agenciesThe balance the consumer sees on his credit report does not include the court costs, attorney fees and interest Once the judgment is satisfied, the satisfaction will be filed with the court
*** ***, Wakefield and Associates has appropriately notated your dispute and cease communication If you require additional assistance please contact Wakefield and Associates directly at *** ***
*** ***, Wakefield and Associates (WA) has investigated your complaint and offers the following response based on our records. Our client *** *** *** ***placed three accounts with WA for collections. The accounts list *** *** as the patient and
guarantor. WA mailed a notice on each account within business days of placement. The notices contained information about the accounts and the FDCPA Validation notification*** *** Wakefield & Associates has notated your account to reflect your dispute; the status of your accounts has been transmitted to the credit reporting agencies. WA has attached client itemizations of each account to this complaint. WA has updated your account as cease communicationIf you require additional assistance please contact WA directly at *** ***
Wakefield & Associates (WA) has reviewed the complaint filed by *** *** and offers the following response. Our client Onslow Emergency Department placed an account in our office on 12/31/for services rendered to *** *** on 10/19/2013. On 1/6/Ms*** was
mailed a notice which provided the account details and the FDCPA Validation notice. WA has received multiple phone calls from Ms*** disputing the bill due to *** coverage and has asked for her to obtain a letter of credible coverage, WA has not received this letter. WA did attempt to check if Ms*** had *** coverage, but was unable to determine coverage. WA has attached a copy of the itemized statement to this response for Ms*** to review. If Ms*** requires additional assistance she may contact us directly at (800) 264-
Complaint: ***
I am rejecting this response because: Since I did not get the original bills from the alleged original creditor- Wakefield should return the account back to the original creditor and I should receive my bills from original creditorThey all have at least my right phone number and they supposed to call me when the mail returned backI also gave a copy of my ID with the correct address to *** *** ***If they goggled my name too it will be easy to find me on the internet but they did not bother to verifyInstead they wanted to mess up with my creditPlease I want the original creditor to send me the bill since I never received any communication from them
Sincerely,
*** ***
Wakefield and Associates (WA) has investigated the complaint filed by *** *** on 12/26/and offers the following response. Our client *** * *** *** *** placed accounts with WA for services rendered to *** *** between 12/27/and 2/9/2012. On each
account *** *** was listed as the guarantor. The balances on the accounts range from $to $129.54. On each account Mr*** was mailed a notice which notified him of the accounts and provided him the FDCPA Validation Notice. This notice was mailed to an address in Hanford California, which was provided by our client. Each of the accounts listed *** - American as the insurance provider, be advised that our clients file insurance as a curtesy and it is ultimately the patient’s responsibility to follow up on their personal insurance to assure coverage of the balances
Wakefield and Associates (WA) has investigated the complaint filed by *** *** on 7/29/and offers the following response based on our records. Our client *** *** placed accounts in our office for services rendered to *** *** for services rendered on 9/4/2014,
2/27/2016, and 3/17/2016. WA within business days of placement for each account sent a letter with provided account details and the FDCPA Validation Process. WA received dispute correspondence from *** *** on 7/27/2017, and appropriately notated the dispute and transmitted the status change to the applicable credit reporting agencies. WA initiated a reasonable investigation into the dispute and has attached the finding to this response and have mailed the findings to *** ***
Wakefield & Associates (WA) has investigated the complaint filed *** *** and offers the following response. *** *** has accounts placed with Wakefield & Associates from *** ***. On 5/17/*** *** called in to dispute the charges and to request for a supervisor to call him because of an alleged FDCPA Violation for our Account Representative not disclosing her last name. The same day our Compliance Officer called *** ***. During the conversation *** *** again disputed the bills, but when asked the nature of his dispute, *** *** stated because he was disputingWA updated *** ***’s accounts to reflect his dispute *** *** requested for the phone number for the Compliance Officer’s boss, the number was provided to *** ***. *** *** stated he would contact the Revdex.com to get these written off, that he does this all day On 7/24/*** *** called in requesting to talk to a supervisor about obtaining a discount on his accounts. When asked what he was proposing to pay *** *** would not provide an amount. The conversation ended without the account being resolved On 8/11/*** *** called in requesting to talk to a supervisor about obtaining a discount on his accounts. A supervisor returned *** ***’s call as requested. *** *** offered to pay 30% of the balance, the supervisor informed *** *** that would not be an acceptable offer to our client. The call was ended without the account being resolved On 8/11/*** *** called back in and spoke with a different supervisor, *** *** stated per FDCPA we had to offer him a discount. The supervisor asked him the amount he was proposing, *** *** became upset and the call was ended without the account being resolved WA denies *** ***’s allegation that we informed him his accounts have been closed and returned to our client
Wakefield and Associates has returned the consumer's file to the creditor as we are unable to resolve billing issues between the consumer and our client. In the course of business, this account will be removed from the consumer's credit reportCollection efforts by our company have ceased
Initial Business Response /* (1000, 5, 2015/06/19) */
Wakefield & Associates has contacted the original creditor, *** *** ApartmentsThey have told us that in able to release someone from the original lease agreement all parties living in the apartment must agree and sign the formMs
*** did fill out the form but Mr*** refused to sign the document and accept full responsibility for the apartment*** *** was unable to release Ms*** from the leaseAll parties who sign the lease are liable for any outstanding balances
Initial Consumer Rebuttal /* (3000, 7, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They told me when I signed the form that I was released from the lease and would no longer be responsible for anythingThey never mentioned anything about Mr*** needing to sign
Final Business Response /* (4000, 18, 2015/08/06) */
The original creditor, *** *** *** has failed to produce the documents that were needed to support the claimWakefield & Associates will be removing *** ***'s name from the account and we will delete the account from the credit report
Final Consumer Response /* (2000, 20, 2015/08/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you! I have gotten the run around with them about this for many months!! Thank you
*** *** Wakefield & Associates (WA)formally *** *** *** (***) has investigated your complaint and offers the following response. Our client *** (*** *** *** ***) placed an account with our office on 4/30/for services rendered to ***
*** on 2/9/13. Within business days of the account being placed with WA a notice was sent detailing the account and the FDCPA validation process. On 9/21/*** spoke with *** *** and was advised by him that he would check with his insurance and contact *** back. *** placed the account in dispute status and notified the credit reporting agencies of the update On 11/6/*** *** called *** and requested information pertaining to the account and provided *** Insurance information *** attempted to verify the information provide, but was unable due to the age of the account. On 12/12/*** *** was informed that *** would not be able to process Insurance with the information provided. On 12/22/15, 1/6/16, and 1/21/*** attempted to contact *** *** by phone but was unable to reach him On 2/9/*** received communication from the *** *** ***. The correspondence issued a Cease and Desist order. *** properly coded the account Cease and Desist. On 3/18/*** *** contacted *** and informed *** he was going to hire an attorney and sue *** for harassment On 1/20/*** *** contact *** disputing the chargeOn 1/30/*** *** wrote *** disputing the charge. *** conducted a reasonable investigation with our client. On 2/2/*** made a business decision to close the account and request a deletion from credit. If you require additional information please contact *** at ***
We apologize if our response was unclear. We have mailed Mr*** a copy of the complaint that was filed in *** *** *** on February 18, We have mailed him the judgment that resulted from that complaint which was rendered on May 12, 2014. We have mailed him bank statements from ** *** related to his account with account number ***. This is validation of the account/judgment assigned to us for collection by *** ***. These documents will show that this account is a different account from the one he previously paid to ***which had a ** *** account number of ***. Different account number, different balance due. We hope this information is useful in resolving Mr***'s dispute. The documents were mailed to him on 2/9/via priority mail, and he should receive them very soon
Wakefield & Associates (WA) formally Revenue Recovery Corporation has investigated your complaint. Our client, *** *** *** (***), placed two accounts with WA for collections. These accounts were placed on 8/27/and 8/30/On each account a
notice was mailed which provided account details and explained the validation process. To address your complaint “The bills were reported as zero, then they were removed then placed back on twice with different names and different amounts owed.”: Credit reporting on each account was initiated approximately days after placement. On 10/26/WA received notice of the accounts being included in a filed Chapter Bankruptcy. On 11/14/15, we instructed credit reporting agencies to update the status as being included in a Chapter Bankruptcy filingOn 1/7/17, WA received notice that the bankruptcy was dismissed for failure to make plan payment. On 1/9/a request was sent to the credit reporting agencies to update the status to disputed. To address your complaint “they never sent me validation for of the older bills. Only a validation for for of the older billsOnly a validation for the most recent bill with a different amount owed. They sent consent forms from the hospital to validate that debt.” WA has not received a validation request concerning these bills. WA will be requesting validation from our client and will forward the validation to your address on the complaint. If you require additional assistance please contact WA directly at ***
Complaint: ***
I am rejecting this response because:I request physical statements regarding each account still openI need to verify the validity and accuracy of them
Sincerely,
*** ***
Wakefield & Associates (WA) has reviewed the complaint filed by *** *** filed on 11/25/and offers the following response. Pertaining to the two accounts with *** ** *** *** a credit deletion was requested on 11/13/as was described to Ms***. WA
notified Ms*** that WA can only submit the request for credit deletion and cannot provide a time frame in which the credit reporting agencies will follow up on the request As to the *** *** *** account, Ms*** is listed as the guarantor on the account, the patient *** was a minor on the date services were rendered. WA did not refuse to discuss the matter or mail documentation to Ms***. An Itemized statement has been attached to this response
We have reviewed this complaint, it appears Ms*** and our team lead Christina have spoken since the complaint was issued and have resolved this matter. If additional assistance is required we can be contacted at (800) 264-