Walking World

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
It seems that not only ashley furniture will have to order parts for all 4 chairs and and now the dining table as well. As the dining table has come apart as well. I have had the furniture for 2 months but only 3 weeks usage as I have been unable to respond to my calls. The dining table is coming apart  from the frame or welding areas also the rest of the 3 chairs are also damage. .. I am unable to use furniture due to safety reasons. I want a reselection of furniture . This set is defective and inappropriate made.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer has had.We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from us. These warranty terms are...

publicly available through the manufacture's website and can be provided on request. In accordance with these warranty terms we will gladly make every appropriate effort to restore the furniture to show room quality condition. We have scheduled a certified craftsman to restore the scratch/crack on our customers furniture.  We will follow up once completed.Thank you for bringing this to our attention.Sincerely,[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I am not sure what Ashley means by "just in time," but it clearly does not mean "deliver when promised."  The facts are clear: I ordered furniture on April 4, Ashley held on to my money for weeks and was unable to deliver my order on time, I cancelled the order, and now Ashley refuses to refund my money under some bogus pretense about having to "review" the order.  There is nothing to review, an immediate refund is all that is called for.
Regards,
[redacted]

Good afternoon,We have refunded the customer $194.03 as of 3/6/18.  We apologize about the experience reported.Thanks.

Dear Revdex.com,Please convey our apologies for inconvenient delays our customer has had.I show that we have the rest of our customer's furniture scheduled for delivery on 10/14/15.  Thank you for bringing this to our attention.Sincerely,[redacted]

Dear Revdex.com,We have contacted our customer and apologized for their experience.  We are working with the manufacture on getting the correct sleeper sofa delivered.  We are currently waiting for this product from the manufacturer.  Currently we show this should be here early next week so...

we can schedule for delivery.  I am waiting on confirmation so we can schedule the customer.I emailed the customer today to inform as I wait for confirmation on exact day the sofa will arrive in our warehouse.Thank you for bringing this to our attention.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The representative who was assigned to this complaint, [redacted], was professional, efficient, and courteous.  She handled the matter quickly and got the furniture repaired and delivered in record time.  I am grateful for her help.  Thanks.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I send all the requested photos, item numbers to Kris as requested.
Regards,
[redacted]

Good afternoon, Thank you for reaching out to us with your concern. We will be looking into your information submitted and will be in contact. Thanks!

Dear Revdex.com,Please convey our apologies for delay in product.We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from us. These warranty terms are publicly available through the...

manufacture's website and can be provided on request. In accordance with these warranty terms we will gladly make every appropriate effort to restore the furniture to show room quality condition. We have delivered our customer furniture on 07/31.  I also show that the 100.00 gift card was sent to the printing company on 07/27.  This should be received within the next 1-2 weeks.Thank you for bringing this matter to our attention.Sincerely,[redacted]Office of the President

Dear Revdex.com,Please convey our apologies for the experience our customer has had.We are constantly working to develop and maintain the best customer service standards in our industry. Our management is charged with great responsibility and empowerment to help resolve issues as they...

arise.  It is very important to us that our employees provide clear honest communication and set realistic expectations.   We value our customer’s feedback and will thoroughly examine the described events. We have agreed to return the merchandise for a full refund due to the experience our customer has had.Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President

Complaint: [redacted]
I am rejecting this response because:I have spoken with [redacted] at Ashley Furniture, whom indicated that she will be replacing the sectional and its set for delivery of December 19th which I agreed to. In addition she had stated that the delivery fee will be refunded as I agreed with as well, but I have yet to see any pending transactions with my bank regarding the refund. Upon speaking with [redacted]; I have asked about an extended warranty to be added in on couch to ensure that I don't have anymore problems with their products. As I had stated to [redacted] from listening to the hold message it indicated that they "sell top quality furniture at incredibly low prices" , I told [redacted] I have seen low prices but no top quality furniture. Once a extended warranty is issued, and the paperwork is in my possession; then we can consider this to be resolved. But until then, the issue is still open.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution WILL Be Satisfactory, once the issue is actually taken care of.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The home repair guy that Ashley Home Furniture sent to my home to repair my sofa did not show up or call.  I emailed Ms. [redacted], complaint resolution rep, along with pictures of the broken back frame last night.  I want my money refunded to me ASAP and want them to come pick up the sofa that I have been unable to use for two months, so that I can purchase one that will be usable.  This has affected my quality of life and I want this to be resolved ASAP.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: We are being forced to select furniture that is sub par only to satisfy the $4000.00 we have spent so their sales people keep their commision, since my original complaint we have been ignored in phone calls and been given the run around. We really do not want to do business with Ashley Furniture but since they have our money we are held hostage. Just a little "oops" when their sales people lie about the 14 day policy. How can a company have so many negative marks against them AND still have an A+ rating?
Regards,
[redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with furniture quality. I have reached out to our customer and let her know that our Quality Assurance team has ordered new material for her using the serial number off of her sofa. If the color doesn't match...

again I will gladly work with her toward resolution. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,   Please convey our apologies for the inconvenience of the problems you are having and due to being denied for a claim due to outside of the timeframe.  If you could please send picture of the items so I can see what we can do to assist you on this please.    ...

  Thank you for bringing this matter to our attention.     Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]