Walking World

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The inferior workmanship is unacceptable. Picture NewCouch shows how the durablend was finished before meeting the material under the chaise. Luckily, it is near the bottom of the chaise. NewCouch3 shows lose thread on sofa top. NewCouch4 shows a blemish on back of sofa. All discrepancies went unnoticed until we removed all the packaging at home.In addition, we were verbally promised a $100 gift certificate for the inconvenience involving the second failed delivery. Now, I am told such promise cannot be found in the documentation. If the telephone conversations are recorded as they claim, it should not be difficult to find the customer care rep that made such frivolous offer. Therefore, we demand the gift certificate.We would be very happy to get back what we paid for the couch, $1125.78, but we doubt the management ability to consider. However, we demand a refund of the delivery charges, $139.65. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
It seems that not only ashley furniture will have to order parts for all 4 chairs and and now the dining table as well. As the dining table has come apart as well. I have had the furniture for 2 months but only 3 weeks usage as I have been unable to respond to my calls. The dining table is coming apart  from the frame or welding areas also the rest of the 3 chairs are also damage. .. I am unable to use furniture due to safety reasons. I want a reselection of furniture . This set is defective and inappropriate made.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Ashely s furniture has contacted me and currently resolving the issue. I am greatful for the assistance the. Revdex.com has done.  
Regards,
[redacted]

Dear Revdex.com,Please convey our apologies for inconvenient delays our customer has had.I show that we have the rest of our customer's furniture scheduled for delivery on 10/14/15.  Thank you for bringing this to our attention.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because it is a new piece of furniture that was delivered in a damaged condition.  We do not agree with having someone come here to repair New furniture.  When I went to the Pearland store both [redacted] the customer service lady and [redacted] the store manager said the whole sectional should be replaced after I showed them the pictures of the damaged section.  We are requesting a replacement of the furniture or a refund of our money.
[redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer has had.We have gone through great lengths to ensure the product is delivered up to manufacturing specifications.  We value our customer’s feedback and will thoroughly examine the described events.It appears we have made...

3 exchange attempts of the recliners.  Per my conversation with our customer, if they were still not happy with the recliners, after the May 16th delivery, they could re-select (pick different furniture).  I advised how this works and gave my direct contact information if they should need any further assistance.Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President

Complaint: [redacted]
I am rejecting this response because:I have spoken with [redacted] at Ashley Furniture, whom indicated that she will be replacing the sectional and its set for delivery of December 19th which I agreed to. In addition she had stated that the delivery fee will be refunded as I agreed with as well, but I have yet to see any pending transactions with my bank regarding the refund. Upon speaking with [redacted]; I have asked about an extended warranty to be added in on couch to ensure that I don't have anymore problems with their products. As I had stated to [redacted] from listening to the hold message it indicated that they "sell top quality furniture at incredibly low prices" , I told [redacted] I have seen low prices but no top quality furniture. Once a extended warranty is issued, and the paperwork is in my possession; then we can consider this to be resolved. But until then, the issue is still open.
Regards,
[redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with damages and customer service. Our agent Deanna has been working with Ms. Kacher and has her scheduled for a Craftsman to go and see what needs to be done to fix her bed. Thank you for bringing this...

matter to our attention. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:
The home repair guy that Ashley Home Furniture sent to my home to repair my sofa did not show up or call.  I emailed Ms. [redacted], complaint resolution rep, along with pictures of the broken back frame last night.  I want my money refunded to me ASAP and want them to come pick up the sofa that I have been unable to use for two months, so that I can purchase one that will be usable.  This has affected my quality of life and I want this to be resolved ASAP.
Regards,
[redacted]

Good afternoon, Thank you for reaching out to us with your concern. We will be looking into your information submitted and will be in contact. Thanks!

Complaint: [redacted]
I am rejecting this response because: We are being forced to select furniture that is sub par only to satisfy the $4000.00 we have spent so their sales people keep their commision, since my original complaint we have been ignored in phone calls and been given the run around. We really do not want to do business with Ashley Furniture but since they have our money we are held hostage. Just a little "oops" when their sales people lie about the 14 day policy. How can a company have so many negative marks against them AND still have an A+ rating?
Regards,
[redacted]

Dear Revdex.com,   Please convey our apologies for the inconvenience of the problems you are having and due to being denied for a claim due to outside of the timeframe.  If you could please send picture of the items so I can see what we can do to assist you on this please.    ...

  Thank you for bringing this matter to our attention.     Sincerely,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer has had.We are constantly working to develop and maintain the best customer service standards in our industry. Our management is charged with great responsibility and empowerment to help resolve issues as they...

arise.  It is very important to us that our employees provide clear honest communication and set realistic expectations.   We value our customer’s feedback and will thoroughly examine the described events. We have agreed to return the merchandise for a full refund due to the experience our customer has had.Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution WILL Be Satisfactory, once the issue is actually taken care of.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The representative who was assigned to this complaint, [redacted], was professional, efficient, and courteous.  She handled the matter quickly and got the furniture repaired and delivered in record time.  I am grateful for her help.  Thanks.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Ashley has failed to call back as promised.  
Regards,
[redacted]

Dear Revdex.com,Please convey our apologies for the imperfection that was on the home office desk. Our records indicate this damage was repairable.  We did insist on a craftsman to restore the damages that may have occurred during transit.  The photos of the damage before and after the...

craftsman are attached.  We also provided the customer with in store credit for the inconvenience.  This merchandise is up to manufacturing specifications.Thank you for bringing this to our attention.Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with furniture quality. I have reached out to our customer and let her know that our Quality Assurance team has ordered new material for her using the serial number off of her sofa. If the color doesn't match...

again I will gladly work with her toward resolution. Thank you for bringing this matter to our attention. Sincerely, [redacted]