Walking World

Dear Revdex.com,Please convey our apologies for the delivery issues our customer experienced.We have spoken with our customer and will gladly refund our customer's delivery fee, as a result of the experience she had.Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President

Dear Revdex.com, Please convey our apologies for the inconvenience of furniture damage. I have spoken with Ms. [redacted] and told her I would be happy to assist her with her furniture issues. She will be emailing me pictures of the damage and I will work to get the issues resolved. Thank...

you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of furniture damage. I have called Mr. [redacted] and left him a message to return my call regarding his complaint. I look forward to working with him for resolution. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the delay in our customer refund.I currently show that we have refunded all of our customers money.  The following charges were refunded to the customer's MasterCard.  On 01/15/2016 we refunded $215.42 and $3,017.98.  On 01/26/2016 we refunded $,3059.08. Thank you for bringing this to our attention.Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because the response from Ashley furniture is (1) the very reason for filing the complaint (2) takes no action, just restates the lack of commitment to honor the accepted offer to issue $350.00 in credits to my Am[redacted]an Express account. My next step is to file a claim in court. There is nothing in writing stating that I agreed, accepted, consented, or acknowledged any other offer from Ashley furniture.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The fact is I wanted  NEW desk and you gave me a 2nd hand me down desk. Your 25$ in store credit is not worth it since I will not do business with a business who swindles their customers. If you do not want to give me a new desk than I reject this desk and ask you take the WHOLE thing back and I take my business somewhere else. Like I said earlier I do not expect to me given some hand me down desk which I paid ALOT of money for. If this is good enough for you then maybe you should try and swindle another customer into buying it because I will not do business with a company who treats their customers this way. Had I known this was the way they run their business I would of never have bought from them in the 1st place. If the business does not want to give me what I paid for or refund me the desk I will go out of my way to take them to a small claims court and expose them for the bad practices they do on misinformed customers.
Regards,
[redacted]

Dear Revdex.com,We are awaiting the receipt of parts to our customer's home so we may install them and resolve this issue for our customer.  We had initially offered our customer a 75.00 loyalty card on the day of delivery for her issues but our customer refused.  We would like to now offer our customer 100.00 loyalty card for the continued issues.We are very sorry for the issues our customer has encountered with our company.  We are constantly striving to develop and maintain the best customer service
standards in our industry.  Our customer support
service; in store and via phone is designed to alleviate customer
frustration, not add to it. When a problem of this nature occurs, we want
to know about it. We are grateful our customer has brought this to our
attention. Ashley Furniture wants to deliver preferential treatment to
all its customers.Thank you for bringing this to our attention.Sincerely,  [redacted]

Dear Revdex.com,We have reviewed this issue again and as a gesture of goodwill, there are two options we can pursue to resolve our customers issue.  We can order the parts  for the chairs, as stated before, or we can exchange the chairs.   The customer did not inform us of any manufacturing defects with the table within the allotted 72 hrs after delivery.  Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President

Dear Revdex.com,Please convey our apologies for the inconveniences that our customer has had with delivery issues.Ms. [redacted] is scheduled for delivery this afternoon for the headboard. I will follow up with her this afternoon to make sure everything went smoothly.Thank you for bringing this matter to...

our attention.Sincerely,[redacted]

Dear Revdex.com,Please convey our apologies to our customer for the delay in getting his merchandise.We are currently wor[redacted] with our customer on a resolution.  I have been in contact with our customer and am scheduling an exchange of his bed as well as send a craftsman to his home for restoration of...

other items.I will be in constant contact with our customer to ensure everything is taken care of in a timely manner.Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President

Dear Revdex.com,Please convey our apologies for the inconvenience.We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from us. These warranty terms are publicly available through the...

manufacture's website and can be provided on request. In accordance with these warranty terms we will gladly make every appropriate effort to restore the furniture to show room quality condition. We have contacted our customer and are going to be replacing their Entry table as well as restoring their pier light and the side table hinges.  Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President

Hi, I am trying to reach the manufacturer to see if they will allow an exception to return the mattress. Sometimes it does take about a week to hear back. I will be contact thing customer as soon as I have a response from Serta. At this time that is all I can do, because they have already used their...

comfort guarantee on their previous mattress and the manufacturer only allows one.  Thank you.

Dear Revdex.com,   Please convey our apologies for the inconvenience of getting the cocktail table replace for you.  At this time we have got the approval for the customer to be able to reselect for another living room item only storage. This will expire on 7/5/2017 , if the customer never uses...

it.     Thank you for bringing this matter to our attention.   Sincerely,

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with delivery delays. Our records show that all items ordered were picked up from our Pflugerville store 12/26/16. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:
Delivery was set up for December 9,2015 at our home without our Approval or Notice. We were not home for this delivery as we were not informed. We have also expressed our concerns of this particular employee having had access and possibly continues to have access too our personal info. Including Drivers license number Address location. Etc. They are trying too set up a new delivery time and date for this wednesday. Thank you.Thank you for your time.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
From: [redacted] Sent: Thursday, June 04, 2015 11:31 PM To: info  To Whom It May Concern, This matter have been resolved....

Thanks for your assistance in this matter. [redacted]

Dear Revdex.com,We have made contact with our customer and are returning her chair, since she reported damage the day of delivery.  We have scheduled the pick up for 10-06-15.  Once completed, we can start to process the refund.This information has been explained to the customer.  I will be working with our customer directly to ensure the refund is processed.Thank you for bringing this to our attention.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I will confirm the furniture was picked up yesterday by Ashley's on 07/15/2015 approx 4pm.   I am awaiting confirmation and receipt of my refund in full, which I should have 2000$ refunded back to my Bank of America Account from my Debit Card and the credit line with Synchrony Bank that Ashley's uses for their credit line paid off in full.  I am leaving this case open until full refund is confirmed and credit account balance is 0.  I am now sitting here sleeping on the floor, with no furniture, and no kitchen table, no bedroom set, tv stand, dresser, nothing, as the old furniture is already gone, and I cannot even get new furniture until this is fully resolved.  This has been a huge disappointment of a mess, and we are left here waiting.  Please send me an email to confirm when the refunds have been processed to both accounts so I can confirm and check.  You can send an email through here Revdex.com or to my direct email [redacted]  I hope this process will be started today.  Thank you
Regards,
[redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer received.Our customer support service; in store and via phone is designed to alleviate customer frustration, not add to it. When a problem of this nature occurs, we want to know about it. We are grateful our...

customer has brought this to our attention. The representative in question has been dealt with internally. Ashley Furniture wants to deliver preferential treatment to all its customers. We feel an exchange is the right thing to do for our customer, given their experience.  I have attempted to call but the line only rang on phone [redacted].  I will continue to reach out to our customer.   The customer may also contact customer service ([redacted]) as I have already notated approval for an exchange on the sofa.Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President