Walking World

Dear Revdex.com, Please convey our apologies for the inconvenience of furniture damage. I have called Mr. [redacted] and left him a message to return my call regarding his complaint. I look forward to working with him for resolution. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: the complaint has not yet been resolved. We are still waiting on a solution or an exchange.Ashley Furniture contacted us and then had no solution. We are waiting for another call back to see if we can exchange the faulty item.
Regards,
[redacted]

Dear Revdex.com, I had the pleasure of speaking with Mr. [redacted] earlier today. I sincerely apologized for the customer service treatment he received and gave him my direct information. Should any further concerns arise he is more than welcome to call me and I will be more than happy to help him. Sincerely, [redacted]

Hi, I am trying to reach the manufacturer to see if they will allow an exception to return the mattress. Sometimes it does take about a week to hear back. I will be contact thing customer as soon as I have a response from Serta. At this time that is all I can do, because they have already used their...

comfort guarantee on their previous mattress and the manufacturer only allows one.  Thank you.

Dear Revdex.com,Please convey our apologies for the inconvenience.We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from us. These warranty terms are publicly available through the...

manufacture's website and can be provided on request. In accordance with these warranty terms we will gladly make every appropriate effort to restore the furniture to show room quality condition. We have contacted our customer and are going to be replacing their Entry table as well as restoring their pier light and the side table hinges.  Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President

Dear Revdex.com,We have reviewed this issue again and as a gesture of goodwill, there are two options we can pursue to resolve our customers issue.  We can order the parts  for the chairs, as stated before, or we can exchange the chairs.   The customer did not inform us of any manufacturing defects with the table within the allotted 72 hrs after delivery.  Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President

Dear Revdex.com,Please convey our apologies to our customer for the delay in getting his merchandise.We are currently wor[redacted] with our customer on a resolution.  I have been in contact with our customer and am scheduling an exchange of his bed as well as send a craftsman to his home for restoration of...

other items.I will be in constant contact with our customer to ensure everything is taken care of in a timely manner.Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President

Complaint: [redacted]
I am rejecting this response because: The fact is I wanted  NEW desk and you gave me a 2nd hand me down desk. Your 25$ in store credit is not worth it since I will not do business with a business who swindles their customers. If you do not want to give me a new desk than I reject this desk and ask you take the WHOLE thing back and I take my business somewhere else. Like I said earlier I do not expect to me given some hand me down desk which I paid ALOT of money for. If this is good enough for you then maybe you should try and swindle another customer into buying it because I will not do business with a company who treats their customers this way. Had I known this was the way they run their business I would of never have bought from them in the 1st place. If the business does not want to give me what I paid for or refund me the desk I will go out of my way to take them to a small claims court and expose them for the bad practices they do on misinformed customers.
Regards,
[redacted]

Dear Revdex.com,Please convey our apologies for the delay in our customer refund.I currently show that we have refunded all of our customers money.  The following charges were refunded to the customer's MasterCard.  On 01/15/2016 we refunded $215.42 and $3,017.98.  On 01/26/2016 we refunded $,3059.08. Thank you for bringing this to our attention.Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because the response from Ashley furniture is (1) the very reason for filing the complaint (2) takes no action, just restates the lack of commitment to honor the accepted offer to issue $350.00 in credits to my Am[redacted]an Express account. My next step is to file a claim in court. There is nothing in writing stating that I agreed, accepted, consented, or acknowledged any other offer from Ashley furniture.
Regards,
[redacted]

Dear Revdex.com,We are awaiting the receipt of parts to our customer's home so we may install them and resolve this issue for our customer.  We had initially offered our customer a 75.00 loyalty card on the day of delivery for her issues but our customer refused.  We would like to now offer our customer 100.00 loyalty card for the continued issues.We are very sorry for the issues our customer has encountered with our company.  We are constantly striving to develop and maintain the best customer service
standards in our industry.  Our customer support
service; in store and via phone is designed to alleviate customer
frustration, not add to it. When a problem of this nature occurs, we want
to know about it. We are grateful our customer has brought this to our
attention. Ashley Furniture wants to deliver preferential treatment to
all its customers.Thank you for bringing this to our attention.Sincerely,  [redacted]

Dear Revdex.com,Please convey our apologies for the inconveniences that our customer has had with delivery issues.Ms. [redacted] is scheduled for delivery this afternoon for the headboard. I will follow up with her this afternoon to make sure everything went smoothly.Thank you for bringing this matter to...

our attention.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
From: [redacted] Sent: Thursday, June 04, 2015 11:31 PM To: info  To Whom It May Concern, This matter have been resolved....

Thanks for your assistance in this matter. [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with delivery delays. Our records show that all items ordered were picked up from our Pflugerville store 12/26/16. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with furniture damage and in-home damage. I had the pleasure of speaking with Ms. [redacted] and have approved a re-selection on her 5-drawer chest as well as contacted the Director of [redacted]...

regarding the damages to her home. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,   Please convey our apologies for the inconvenience of getting the cocktail table replace for you.  At this time we have got the approval for the customer to be able to reselect for another living room item only storage. This will expire on 7/5/2017 , if the customer never uses...

it.     Thank you for bringing this matter to our attention.   Sincerely,

Dear Revdex.com,Please convey our apologies for the experience our customer received.Our customer support service; in store and via phone is designed to alleviate customer frustration, not add to it. When a problem of this nature occurs, we want to know about it. We are grateful our...

customer has brought this to our attention. The representative in question has been dealt with internally. Ashley Furniture wants to deliver preferential treatment to all its customers. We feel an exchange is the right thing to do for our customer, given their experience.  I have attempted to call but the line only rang on phone [redacted].  I will continue to reach out to our customer.   The customer may also contact customer service ([redacted]) as I have already notated approval for an exchange on the sofa.Thank you for bringing this to our attention.Sincerely,[redacted]Office of the President

Dear Revdex.com,Please convey our apologies in the delay we have in approving our customers fading claim.  We are diligently working with the manufacture to get an approval so we may assist our customer.I have called and left a message for our customer indicating that I will be the person to assist in...

this claim from here on.  I have left my name and number so our customer may direct any questions and concerns to me. Thank you for bringing this to our attention.Sincerely,[redacted]

Dear Revdex.com,Please convey our apologies for everything our customer has been through.We have gone through great lengths developing the best ordering systems available.  These systems provide our customer with the most accurate merchandise availability predictions for delivery or pickup that can be...

provided it is unfortunate that the manufacture supplies and availability do sometimes change beyond our own control.We are working with our customer to rectify the situation and get our customer her mattress.  I have informed our customer that I would be following up with her every step of the way, to keep her fully informed so we can get the furniture to her as soon as possible.Thank you for bringing this to our attention.Sincerely,[redacted] Office of the President