Walking World

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I even spoke to Ms. [redacted] and agreed that the transaction will be completely cancelled. They even refunded the partial payment we made already, and it was credit back to our bank card.We're truly grateful the help you provided by assisting us to resolve our issues against Ashley Furniture.
Regards,
[redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of warranty issues. I had the pleasure of speaking with Ms. [redacted] regarding the issues she is having with her mattress. We do have a plan of action and I will continue to follow up with her until the issue is...

resolved. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,Our customer was delivered on 09/18/2015, this issue should be resolved.   Please have the customer contact us if this has not been resolved.Thank you,[redacted]Office of the President

Complaint: [redacted]
I am rejecting this response because: The product can’t be repaired. The Company has pronisss multiple times to call us back and that never happens. We are constantly having to contact the company and be kept on hold for 20 minutes at a time. The product we purchased and the dates of delivery of the new product wasn’t kept. The company continues to want to sent someone to look at product that should have never been delivered in the first place. It is all scratched and pieces are laying across my wall. I? can send pictures of how the items were delivered. We have been disrespected and ignores through their corporate office regarding the situation. We do not want the product nor do we want to conduct business with a company that misleads their customers. We were told we could not refused the product s en though it was damaged. The only thing we could do is contact corporate and they would take care of it. However this has not been the case. The easy most efficient way for this to be taken care of is by having them pick up the broken product and cancel the order in full. I don’t have enough time during my workday day to be calling corporate only for them to say manager is t available that can handle my situation . It has been over a week and nothing has happens and not one manager with the availing to make things right has contact it is. I? was told yesterday on 11/21 that someone would call me back today. However it is 4:55 pm and not one person has attempted to call me. The only phone call I’ve received is about someone coming to repair the furniture that can’t be repaired!! Time wasted is money lost! That can’t ever be replaced! I? just want the product that was delivered in terrible condition. Be picked up and clthenorder fully canceled. I’m also being charged for insurance on the product and I? worry if I? ever have to use it how I? will also be given the run around and be ignored. The cost of the insurance I? believe was an additional 300 dollars. This company has already ripped us off and it has  only taken them one simple delivery to do so! There is not enough upload rooms to show the rest of the damage parts.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: We received a confirmation text from Ashley Furniture confirming a delivery time between 2:30pm and 5:30 today. However, furniture has yet to be delivered and it is now 5:40pm. We have wasted an ENTIRE afternoon today waiting on a furniture delivery that was confirmed between 2:30pm and 5:30pm. This is in additional to all of the other days we have wasted waiting on furniture from Ashley. Worst customer service we have ever dealt with. We want/demand compensation for time wasted, especially for today. Completely unacceptable.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  in your response to Revdex.com, you only talked about Montage Furniture Services. Their integrity is not in question but yours is. I got your pretty little brochure about Montage warranty but it wasn't until I tried to file a claim with them that I was emailed the actual stipulations of the warranty. Montage has done nothing wrong, the responsibility lies with you, Ashley Furniture in Conroe, TX. You allow your employees to be deceitful and lie to customers so they can make a few extra bucks. Montage even told me that they have problems with YOUR store by misrepresenting their warranties. You need to take responsibilities for your employees. You need to honor their promises. I talked to one lady in customer service that told me that my furniture was repairable but I am responsible for cost. Her manager did give me a "generous" $100 discount on materials that will take 3-5 weeks to get here then I have to schedule someone to come and repair the damage. Excuse me but $100 for fighting with you for over a month and having to wait another month for repair. I will fight this issue as long as I have to but how can you allow this to keep happening?  This is your hell that you are living in and I don't know how you can sleep at night knowing that you and your employees doing what you are doing.  At the very least, I should also get a refund on my warranty. 
Regards,
[redacted]

Dear Revdex.com, I have spoken with our accounting department. The check was processed on the 8th of this month. It was then forwarded to be signed and then mailed on the 18th of this month via USPS. If our customer hasn't already received the check she should be seeing it any day now. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the miscommunication our customer has experienced.We are constantly working to develop and maintain the best customer service standards in our industry. Our management is charged with a great responsibility and empowerment to help resolve...

issues as they arise.  It is very important to us that our employees provide clear honest communication and set realistic expectations. Unfortunately we are sometimes faced with unpredictable logistical short falls that impact merchandise availability, our delivery/pickup systems, or our communication efforts.  We value our customer’s feedback and will thoroughly examine the described events.  We have contacted our customer and addressed their concerns.  We are also compensating our customer for the inconvenience they have experienced as well.  We will be issuing the compensation in the form of a check and gave a 1-2 week expectation for the check to be processed and mailed.Thank you for bringing this matter to our attention,Sincerely,[redacted]Office of the President

Dear Revdex.com, Please convey our apologies for the inconvenience of refund issues. I have reviewed Ms. [redacted] account and see that her refund was processed on 11/20/2015. The refund should be reflected on her account within 7-10 business days. Some credit card companies will hold the funds 3-5 days before releasing them to the customer. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:Today I finally saw a credit to my credit card from Ashley Furniture in the amount of  $2121.68.They have not refunded me the delivery fee of $159 as they have promised. They still owe me a credit to my credit card in the amount of $159.
I would like this resolved ASAP.
Regards,
[redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with furniture quality. I have spoken with our customer in detail regarding all the issues she has had. We will be picking up her table and chairs as requested and refunding her money. Thank you for...

bringing this matter to our attention. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: Ashley has contacted me and has stated that they want to make this right however, until the bed has been picked up and I have been credited back for the bed, this will not be resolved. 
Regards,
[redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with furniture repairs. We have our customer scheduled for service on Saturday 9/3. I will follow up with our customer on Monday to make sure everything went well. Thank you for bringing this matter to...

our attention. Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of delivery issues. Mrs. [redacted] spoke with one of our customer care associates and agreed to give us another chance to deliver the correct furniture. It was agreed if there were anymore mistakes that we would cancel and refund her...

order. Thank you for bringing this matter to our attention. Sincerely,[redacted]

Revdex.com:
[redacted] called me and was very professional on the phone. She told me she would assure me that momtage insurance would be refunded but for me to wait 7-10 days for it to process. She also assured me that adjustable base would not be charge and that matress cover was ready for exchange from queen size to King size. I went to the store on August 6th, 2016 and store manager [redacted] did the exchange. So far they have told me everything that a happy customer wants to hear, I just need to call finance company and make sure that products (adjustable base never got charge and Montage insurance was refunded). Thank you for helping me Revdex.com to solve this matter! I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The situation had not been resolved yet.Waiting for furniture to be replaced in satisfactory condition.They are not going to take ownership of the damages the delivery person did. Sad thing is they charge you to deliver so the furniture,  should be handled with care starting ftom the warehouse to the custoners house. I will never buy or trust Ashley Furniture again 
Regards,
[redacted]

Dear Revdex.com, Please convey our apologies our customer has had with refund issues. I am showing that our customer was refunded 9/9/2016 with $61.48 being placed back on his Mastercard. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer has had.We have approved cancellation and are processing the refund.  I show we last spoke to the customer on the 11th.  We are keying the return of the merchandise so we can pick up and then process the refund.I will...

check with the department working this issue so we can expedite as quickly as possible.Thank you for bringing this to our attention.Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with refund delays. I spoke with our accounting department and our customers refund was loaded to RAC on 4/8/16. The customers refund will be coming from RAC not from us. If there are any further concerns...

regarding this refund Ms. [redacted] would need to contract RAC directly. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
Regards,
[redacted]