Walking World

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI want to thank the Revdex.com for their help in getting this resolved.Regards, [redacted] ***

Dear Revdex.com, Please convey our apologies for the inconveniences that Mr [redacted] has had with furniture damage and customer serviceI have had the pleasure of working with Mr [redacted] in resolving the issues he has had I have continually been in contact with him and have worked around his schedule to get him taken care ofWe did have one of our Craftsman go to his home to do the touch ups needed and install the hardware neededI have attached a picture of the rail in question as well as the Craftsman's reportWhen Mr [redacted] contacts me I will be more than happy to have our Craftsman go out again to install the new drawer and glides that we shipped to himWe have refunded his delivery fee and added extra to it for the inconveniences our customer has had Thank you for bringing this matter to our attentionSincerely, [redacted]

Revdex.com: The company did send out a new draw and tech to input the new draw They also sent out their delivery driver to bring out and install the new rails on the canopy bed The rails that they sent out did not fit After this we contacted the manager at Ashley and have finally been able to reach an agreement Ashley has agreed to refund our money and take the furniture back They came out yesterday to pick up the furniture and now we are waiting on the refund At this point all has been resolved with the Company Thank you for your help in this matter Regards, [redacted] ***

Dear Revdex.com, Please convey our apologies for the inconveniences that our customer has had with warranty issuesPer our Craftsman's inspection the damage to our customers sofa is not a manufacture issue but is accidental damage (picture attached) HOWEVER as a one time courtesy I have ordered the parts needed to restore the sofaThe parts will be shipped right to our customer and once received she can call and we will schedule a Craftsman to go install and no cost to herThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of the damage on the sectional I will be working with the customer to either get an exchange or refund done Thank you for bringing this matter to our attention Sincerely,

Good MorningI do apologize for the experience with the storeI would like to get this taken care of for you by filing a claim with the manufacturerI will need several pictures from you in order to file the claim as they have strict guidelinesIt usually takes about 30-days to hear back from themPlease bear with us in this processBelow are the pictures that are needed A picture of each piece (ieSofa, loveseat, recliner) at a distance An up close picture of the damaged area, even if it’s not damaged (We do this because a lot of time they will approve additional pieces so you don’t have mixed matched pieces) A picture of each serial tag on the item that is legible, we have to have the numbers to be submitted to the manufacturerThe tags are usually located under the cushions if they are removable or under the footrest if they recline.Please feel free to email me this information at [redacted] In the subject line please list your name and DuraBlend claimI don't want it to be overlooked.Thank you,

Complaint: [redacted] I am rejecting this response because: I have been told on two separate occasions that a check was sent to my house, and I have yet to receive itPlease issue the check directly to the store at: [redacted] so that I may pick it up in person Regards, [redacted]

Dear Revdex.com, I had the pleasure of speaking with Mr [redacted] earlier todayI sincerely apologized for the customer service treatment he received and gave him my direct informationShould any further concerns arise he is more than welcome to call me and I will be more than happy to help himSincerely, [redacted]

Dear Revdex.com,We have received the return furniture and are currently working with our accounting team to refund our customerThe refund should be reflected on their account within 7-business days Some credit card companies will hold the funds 3-days before releasing them to the customerThank you, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

At this time we are working on getting the customer her items to 5/She is currently happy with what we are working on at this timeWill be following up with the customer on 5/

Dear Revdex.com, Please convey our apologies for the inconvenience of the montageAt this time we can do a one time courtesy to send out a tech to service the itemWe are not able to do anything with the montage due to being a 3rd partyIf you would like we can set up a tech to fix the itemsPlease give me the item sku so we can get it into the system and get a tech set up for you Thank you for bringing this matter to our attention Sincerely,

Dear Revdex.com,We have contacted our customer and received photos We are working with our executive team to see what can be done Since the furniture is from and is beyond the year warranty, we need to have executive approval to assist.We will continue to work with our customer to resolve.Thank you for bringing this to our attention.Sincerely, [redacted] ***

Dear Revdex.com, Please convey our apologies for the inconvenience that our customer has had with their furnitureI have spoken with our customer and will be assisting her in getting this matter resolvedShe does have my direct line and information and I look forward to assisting herThank you for bringing this matter to our attentionSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: the complaint has not yet been resolvedWe are still waiting on a solution or an exchange.Ashley Furniture contacted us and then had no solutionWe are waiting for another call back to see if we can exchange the faulty item Regards, [redacted] ***

Dear Revdex.com, Please convey our apologies to our customer for the inconvenience they have had with warranty issuesI have reached out to our customer requesting additional pictures and will be more than happy to submit a claim to the manufacture for herThank you for bringing this matter to our attentionSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] Thank you for acting on this matter, the company has contacted me but it is not resolved yet If it had not been for the Revdex.com, they would have continued to give me the run around, so I am very appreciative, I will check back and confirm once it is resolved.Regards, [redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences MS [redacted] has hadI did speak with her and she did receive the correct mattress after much delayI will be refunding her delivery fee for her and have given her my direct contact information should she need assistance with anything elseThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has hadI have reached out to our customer via phone and emailI look forward to helping them resolve the issues they are having when contact is madeThank you for bringing this matter to our attentionSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Delivery was set up for December 9,at our home without our Approval or NoticeWe were not home for this delivery as we were not informedWe have also expressed our concerns of this particular employee having had access and possibly continues to have access too our personal infoIncluding Drivers license number Address locationEtcThey are trying too set up a new delivery time and date for this wednesdayThank you.Thank you for your time Regards, [redacted]