Walking World

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I send all the requested photos, item numbers to Kris as requested.
Regards,
[redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer has had.We have gone to great lengths developing the best “just in time” ordering systems possible. These systems provide our customers with the most accurate merchandise availability predictions for delivery or...

pickup that can be provided.  It is unfortunate that the manufacture supplies and availability do sometimes change beyond our own control.  We [redacted] gladly process cancellations within 48 hours of the sale being written without penalty and issue our customer a full refund. If our customer wishes to cancel their purchase AFTER 48 hours we [redacted] gladly assist them with a re selection only.  The re selection must be; equal to or greater than the original purchase amount.  As a gesture of good [redacted], we have reached out to our customer and offered 1/2 off the cost of the sofa due to the issues our customer has had.  Our customer has declined the offer, however this is the only offer we have to compensate our customer.  We [redacted] not refund our customer, as it is outside of our policy.Thank you for bringing this to our attention.Sincerely,[redacted]

Dear Revdex.com,Please convey our apologies for delay in product.We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from us. These warranty terms are publicly available through the...

manufacture's website and can be provided on request. In accordance with these warranty terms we will gladly make every appropriate effort to restore the furniture to show room quality condition. We have delivered our customer furniture on 07/31.  I also show that the 100.00 gift card was sent to the printing company on 07/27.  This should be received within the next 1-2 weeks.Thank you for bringing this matter to our attention.Sincerely,[redacted]Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: as of today this is unresolved. Ms. [redacted] stated that she would get back to us in 2 days and we have not heard back after pictures of the couch were sent. 
Regards,
[redacted]

Dear Revdex.com,Please convey our apologies for damaged furniture and the delay in processing the discountWe have sent the discount of $259.00 to our accounting team to process to our customers Synchrony account.The refund should be reflected on their account within 7-10 business days if the customer...

receives their statements electronically.  If the customer receives paper statements, it should show in 1-2 billing cycles. Thank you for bringing this to our attention.Sincerely, [redacted]

Dear Revdex.com,   Please convey our apologies for the inconvenience of the refund process. We are working on and have got the confirmation that it has been sent out and should be to the customer no later than Wednesday 2/8.       Thank you for bringing this matter to our attention.   Sincerely,

Dear Revdex.com,We have filed for an exception to be made on 09/23/15.  This process typically takes 1-2 weeks.  We can contact our customer once we have the decision.Thank you,[redacted]

Dear Revdex.com,Please convey our apologies for the damage to our customers home.We have forwarded all of this information to the 3rd party delivery service.  We received information from Home Delivery Link stating the following: 11/14/15 Called customer and will be sending info to...

contractor  11/21/15  Spoke with contractor, his tech is waiting for customer to get back with a date when he will be available for repairs 12/05/15 Contractor states that customer will not be able to be home when repairs are made so customer prefers to make repairs himselfClaim is now closed.  Thank you for bringing this to our attention.Sincerely,[redacted]

Hello, Per the notation from our customer care representatives we had requested three pictures from each of your items, a picture of the entire item, a close up of an area that had an issue, and a picture of the serial tag. The claim was initially created on 3/17/17, however it was not submitted as the representative never received the pictures that were needed. At this time the claim would have been submitted before the manufacture date of 08/2012 if we had received the pictures on time. On 11/6/17 a second representative spoke to you and at that time they received the 3 pictures required for one of the items, the second item did not have a serial tag and so would not be approved by the manufacturer. However, by that time we were out of the 5 year period from the date the item was manufactured that the manufacture allows for these claims to be submitted. At that time you had been informed we can submit the claim but there was no guarantee that it would be approved, and you were informed that the second item was not able to be submitted because it was missing the serial tag.We then submitted the claim as a courtesy, on 11/9/17 we were informed that the claimed was declined by the manufacturer as it was outside of the 5 year period they allow.As this is something that has to be approved by the manufacturer to have any kind of credit approved we have submitted the information as requested and they have declined the claim.  Thank you, [redacted]

Complaint: [redacted]
I am rejecting this response because:this is a first time i’m Hearing about 6 pictures requirement. when we started the claim we were within 5 years warranty period and we were only asked for the pictures of sofas without any additional details.the business took so long to come with additional questions and growing requests which pushed us outside of warranty.
Regards,
[redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with furniture damage. We have had one of our Master Craftsman go to our customers home to inspect and restore (if possible) their table. The Craftsman determined that the scratches on the table were due to...

accidental damage and not manufacture defect. This would be something that [redacted] should cover. I have attached pictures of the table and the [redacted] coverage. Our customer can call [redacted] and [redacted] can assist. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they really take care of it. I have been told this by many people the same answer over the past 3 months. There is an open PO that says that they have to pick up some furniture (leather couch and loveseat) from my home. They pick this up in APRIL. The open PO will not allow the store to credit my account to my VISA. Please find someone that can close this PO and locate the furniture that your company picked up already. Attached are two receipts:1. IS my montage refund receipt that I have not received2. is the furniture that I am awaiting an additional discount on since yall made me take the floor model because or I would have to wait until August for delivery (from an April order) that you change the delivery date on me 4 times.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They agreed to take back the mattress and return it to the manufacturer for a complete refund. Arrangements were made to collect mattress next Thursday.Thanks so much for the assistance
Regards,
[redacted]

Dear Revdex.com,We do apologize for all the customers issues they have had. I will put in a refund request for the amount of the Lamps which will be $458.00 +tax. At this time that is all that can be approved. The customer has also been working with another representative in Customer Relations in regards...

to all the problems she has encountered. From the notes I see the customer now lives out of state. I will be putting the refund to the customer today. It does take 10-14 days to be processed. It will be returned to the way they financed, Synchrony. Thank you,

Dear Revdex.com,We cannot move forward with this claim without the proper pieces of information.   We have approved the claim for item# [redacted].  This is the only piece with the serial number.  Customer's in store credit is for $460.05.Thank you,[redacted]

Complaint: [redacted]
In my initial complaint I was clear that on 10-9-15 when the table came with a severely warped leaf I refused the shipment and spoke to a customer care rep. That rep said I'd get my money back "within 5 business days." That would be this Thursday October 15th. It appears that person lied to me and didn't put the refund request in. I had to call again on 10-12-15 and wait on hold for 10 minutes to talk to the rep that did put the refund request in. Ashley has had my over $2000 since August 29th, 2015. That's 6 weeks. I want them to honor what their rep promised and have my money back in my account by the day promised which would be October 15th. I don't trust them as they have lied on multiple occasions. I don't have any paperwork from the delivery company or from Ashley promising my money back. If I had that, a legal document saying I will get my money back by at lease October 16th I would be satisfied. 
Regards,
[redacted]

Dear Revdex.com,Please convey our apologies for the inconveniences that our customer has had.Ms. [redacted] is currently working with our agent [redacted] concerning this issue. I have forwarded this complaint on to her and she will continue to work with this customer.Thank you for bringing this matter to our...

attention.Sincerely,[redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with refund delays. I am showing that this refund was processed by our accounting department 7/25/2016. Thank you for bringing this matter to our attention. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], but I would like to open this complain till I will get proper options from Ashley.
Regards,
[redacted]