Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/07/27) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms [redacted] 's laptop was not operating correctly one month after it was replacedWe truly understand the frustration this has caused Ms [redacted] That is why we have issued Ms [redacted] a courtesy refund for her laptopOn July 27, 2015, we attempted to call Ms [redacted] at (XXX) XXX-XXXX and left her a messageWe emailed Ms [redacted] with these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have not recieved any phone calls but I have received the emails and they have resolved my issues and credits plus some and I THANK walmart and [redacted] for taking care of this matterAny questions I will contact you thanks again for the prompt responseI am very satisfied

Initial Business Response / [redacted] (1000, 5, 2016/01/10) */ RESPONSE: Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her refund request for the delayed KidKraft Rapid Waterfall Train Set pcs and Wooden Table of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe spoke with Ms [redacted] and she confirmed she eventually did receive the item, but it was well past the expected delivery dateFor all of the inconvenience, we have refunded her order $As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/12/04) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe contacted Mr [redacted] via phone at XXX-XXX-XXXX to get details of the issueHe advised that the complaint was a mistake as the order was never placedAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept wal-mart's handling of my issue although I would advise them to modify their website so that this kind of incident doesn't happen in the future

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, there was no confusion on my partThe website specifically said you got the gift card onlineThen it was changed the following day to say in stores onlyI'm glad they did something to try to make it right but the fact still remained that they falsely advertised a promotion and I was week waiting for my money to be refunded for the item bought online; although it was being delivered site to Store they still would not refund me until it arrived at the storeSincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2014/02/20) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his issue regarding a refund he was waiting forWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWhen we reached out to Mr [redacted] he advised us his issue was resolved, and he received his refundAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 15, 2014/12/23) */ [redacted] received a Revdex.com complaint from [redacted] regarding the cancelled Four; Format: CD of order# [redacted] We thank you for the opportunity to address [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] 's complaint, we reviewed her [redacted] account and order historyFor the inconvenience we have issued [redacted] a $eGift cardAs such, [redacted] considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at 855-559-between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 17, 2014/12/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) They satisfied my request

Initial Business Response / [redacted] (1000, 10, 2015/10/19) */ Walmart.com received a BBB complaint from Ms. [redacted] regarding an unauthorized transaction on her account. We thank you for the opportunity to address Ms. [redacted] 's concerns and appreciate the time she has taken to provide us with... her feedback and comments. After Walmart.com received Ms. [redacted] 's complaint, we reviewed her account and order history. On September 20, 2015 an unauthorized order was placed using a credit card that was stored on Ms. [redacted] 's Walmart.com account. We cancelled the order before it could be processed. We have advised Ms. [redacted] that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the future. Customers are responsible for keeping their account login information safe. For more details, Ms. [redacted] was advised to submit a police report and identity theft affidavit. As such, Walmart.com considers this matter closed. Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] . Walmart.com

Initial Business Response / [redacted] (1000, 6, 2014/10/22) */ We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted] . We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue. Initial Consumer Rebuttal / [redacted] (2000,... 11, 2014/11/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received credit for the defective laptop. I received a prepaid label to return the item. Thank you for the help. I greatly appreciate it!

Initial Business Response / [redacted] (1000, 10, 2014/07/31) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his lost after delivery ordersWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyDue to his return history, we will not be able to replace or refund his ordersIn light of these events, Walmart considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) On 07/30/I recieved a email from [redacted] with Walamrt Exectuive Office asking that I give her a call as she hasn't been able to reach me by telephoneOn 07/31/I contact the exectiuve number listed in the email and provided the reference numberI had spoken to [redacted] at first who advised me that [redacted] was handling my account and transferred the call to herImmediately after [redacted] taking the call she stated that there was some notes on the account and stated she would need to contact her billing department for refundShe asked for a telephone number where I may be reached atI informed her that I didn't have one at this time considering I had to go out and pay for the same purchase twiceShe then informed me that she would be in contact with me via emailAs of this writing I haven't gotten a single email from her This is the very first order I have placed with Walmart.com not to mention I rarely frequent the storeI would like to see a copy of this manufactured order history and return history Final Business Response / [redacted] (4000, 14, 2014/08/14) */ Walmart.com received Mr [redacted] 's additional rebuttal arising from her original Revdex.com complaintAfter further review from our Billing team, we have refunded Mr [redacted] $This refund will post within 5-business days to his original payment methodIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 16, 2014/08/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was honestly hoping to see a copy of the so- called manufactured account and return history she claimed to have

Initial Business Response / [redacted] (1000, 10, 2014/04/03) */ Walmart.com received a Revdex.com complaint from [redacted] P [redacted] regarding his order placed for tires and installationWe thank you for the opportunity to address Mr [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] complaint, we reviewed his Walmart.com account and order historyMr [redacted] purchased four tires and had them installedMr [redacted] noticed a significant bulge in one of the tiresWe advised Mr [redacted] to purchase a new tire on line, as the store did not have that brand in stockWe have issued Mr [redacted] a full refund for the defective tireWe contacted his local store and they will install the new tireAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/07/24) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his defective pressure washer and his exchange requestWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr [redacted] and he advised us that his Karcher KPressure Washer of order#XXXXXXXXXXXXX has broken and he requested an exchangeBecause this order was fulfilled from the store's inventory, we partnered with the store's management team for resolutionThe store has cared for Mr [redacted] with an exchangeMr [redacted] has contacted back and advised he is satisfied with the resolutionAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/08/03) */ This has been resolvedI am very happy

Initial Business Response / [redacted] (1000, 5, 2014/08/15) */ Walmart.com received a Revdex.com complaint from [redacted] regarding funds on her gift cardWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyPer our billing team Ms***'s card was refunded $on August 13th and then used to purchase an order on August 14thIf Ms [redacted] has any additional questions, she may contact us at the number belowAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/08/18) */ They have refunded my moneyYou guys really get things doneThanks so much!! [redacted] J ***

Initial Business Response / [redacted] (1000, 5, 2015/04/14) */ Tuesday, April 14, Filed Electronically California Revdex.com Dispute Resolution Support RE: [redacted] Revdex.com Complaint Case# XXXXXXXX Ticket# XXXXXXXX Dear ***, Thank you for your correspondence regarding [redacted] 's recent experience at one of our Walmart stores Our goal is to assist her and research her concernWe would request at this time the store's four digit ID number found on any receipt from the store or the correct store address so that we can react to Ms [redacted] 's concerns with more specificity We appreciate your assistance in obtaining this information Thank you, [redacted] Resolution Specialist Walmart Stores, Inc

Initial Business Response / [redacted] (1000, 10, 2014/10/03) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe confirmed that the return window for the camcorder she ordered is daysUnfortunately, Ms [redacted] was not able to return her product with our [redacted] care department since it was days past the day return windowOn October 3, 2014, we spoke with Ms [redacted] directly at (XXX) XXX-XXXXWe apologized for the inconvenience she experienced and issued her a courtesy refund for her orderDuring our conversation, we confirmed she no longer needed assistanceIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Received full refund as requested in my complaintThanks

Initial Business Response / [redacted] (1000, 10, 2015/01/28) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her request to be refunded $for the HP 11.6" Stream Laptop PC with Intel Celeron Processor, 2GB Memory, 32GB Hard Drive, Windows and Microsoft Office Personal (1-yr subscription) (DVD/ Horizon Blue of order# XXXXXXXXXXXXXWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe escalated her refund/return issue to Walmart # [redacted] of [redacted] , **The management team of store# [redacted] has resolved the issue and exchanged the itemAs such, almart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did contact the store managerThe store manager called me and said he was willing to exchange the item because he got "a letter from the president"When I tried to explain what had happened, he could have cared lessHe brushed me off and said that he would have done the same thing, as Angela, who declined to exchange it the day I went inWow! Maybe the executives at Walmart should look into the comments about that store (Folly Road)I don't need [redacted] service that poor! You have a lot of complaints and now, I can see why!! [redacted] , needs an adjustment as wellShe's lacking in phone etiquette with [redacted] service, as well With that being, it took days to get anything done from the time I first tried to return the itemIt's unfortunate that the store manager has to have someone contact him in order to help a [redacted] and giving me the run-around to have to contact HP to try and find someone to help with the situationIt's unfortunate that I have to make calls, after calls, to have no one willing to work with me, until I file a Revdex.com reportWalmart took too long, had to many people disregarding the request I was politely asking for, as a [redacted] who spends MONEY at your store and my son started using the item because he needed a laptop for school (the store manager called days after my son started using the item [redacted] responded too late filing a Revdex.com report is too late for your company to act and we thought this situation was going no where considering all the dead end roads we got from Walmart)Therefore, the item was not exchanged and Walmart needs to correct their response Since this ordeal has been such a nightmare for me, I will NOT be shopping anymore at WalmartTherefore, as far as I am concerned, this is closed because they have lost my business for GOOD! I won't be stepping foot in another WalmartThe item is still in my possession and has not been exchanged and lies don't sit well with meSo, for a follow-up, correct [redacted] 's mistake! Final Business Response / [redacted] (4000, 14, 2015/02/11) */ Walmart.com received Ms [redacted] 's additional rebuttal arising from her original Revdex.com complaintPreviously Ms [redacted] was contacted by Walmart # [redacted] of [redacted] , [redacted] and was advised to bring the HP Laptop in to be exchangedI have spoken with Ms [redacted] and she advised that she still has the HP Laptop because the store would not exchange itWe have spoken with Store Manager [redacted] and he advised that he can exchange the item, even though the item has been used and apps have been downloadedStore Manager [redacted] contacted Ms [redacted] on February 10, and Ms [redacted] picked up the line, but it was disconnectedStore Manager [redacted] has advised that she can call the store and ask for him and he will resolve the issue personallyMs [redacted] will need to contact Store Manager [redacted] at (XXX) XXX-XXXX; the store will resolve the exchange requestWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us Sincerely, [redacted] J Walmart.com Final Consumer Response / [redacted] (4200, 16, 2015/02/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] recorded the conversation and still liesI made it clear that the store would accept the exchange after my son put his apps on it but I was just DONE! They are exhausting with the whole run around and the time it takes to clear this all up to help a consumer is ridiculousI also made it quite clear that they needed to help with training their employees better [redacted] could use some help herself Also, the manager called, when I had sat down for dinner with my family, as I told himThe line was not disconnected but I just got off the phone with [redacted] and was done with itThen the manager called right as I sat down for dinnerIt's getting to the point when I cannot say I am DONE with it enough and harassing meWalmart is a horrible company! I have told [redacted] on the phone not to contact me again and I MEAN IT! Do NOT contact me anymore! You do nothing but lie in return, which is a horrible trait to have when you're representing a company This case is closed to me as a I previously statedI will not be stepping in another Walmart because this whole ordeal is just unsettling with how it was handled from the get-goLeave me alone Walmart!! DO NOT CONTACT ME ANYMORE! Close the case Revdex.com

Initial Business Response / [redacted] (1000, 5, 2014/11/18) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her order for a gift cardWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] did not receive her gift card as she entered the wrong email addressOur billing was not able to change the email address once it is entered incorrectlyMs [redacted] was issued a $refund in full on November 18, As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 15, 2015/05/29) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding non receipt of her Walmart Stationery orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have made several attempts to reach Ms [redacted] and have not heard backWe partnered with Walmart Stationery and they have advised us that Ms [redacted] has been in contact with themWalmart Stationery has advised us that the order processed and shipped on time, and was undeliverable after the third documented delivery attempt returned back by the carrierThe shipping costs were refunded and Ms [redacted] was advised that the delivery issue was not covered under the return policy and would not be refundedWalmart Stationery offered multiple times to ship the order to a different addressAfter no alternate address was given the order was shipped back to the address on file with a different carrierBecause this complaint is regarding a Walmart Stationery order Ms [redacted] would need to contact Walmart Stationery for resolution at (XXX)XXX-XXXXThis issue is regarding Walmart Stationery and is not a regular Walmart.com orderAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/07/18) */ We are requesting an extension for complaint XXXXXXXX, filed by Mr [redacted] We will continue to work with Mr [redacted] I, but need additional time to work toward a resolution of his issue Initial Consumer Rebuttal / [redacted] (2000, 18, 2014/08/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] did completely resolve my issueI was able to order a refill card last night and the order fully processedI also did receive a $gift card which more than compensates for the difference in price I paid upon purchasing my previous renewal cardsThank you After reading [redacted] response here at the Revdex.com website, I do find it mildly rude that [redacted] considered the case closed because he could not reach me the same day he came to a resolutionThis of which was after my complaint took business days to respond to my complaint, then [redacted] requested and received an additional business days to review and resolve my complaintThe deadline was to be August 4, 2014, however it took me contacting the Revdex.com representative on August 5th to get the ball rolling againThis makes me feel like if I hadn't kept up on this situation, the complaint would have expired and I would have been brushed off by WalMart as I was before by their own customer service departmentI don't feel keeping tabs on this should've been as much of a responsibility for me as it wasNever the less, this is the day and age we live in I supposeThe customer is always right, as long as the customer won't shut up about his problem

Initial Business Response / [redacted] (1000, 10, 2014/12/14) */ RE: [redacted] / Revdex.com Case [redacted] received a Revdex.com complaint from ** [redacted] We thank you for the opportunity to address ** [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received ** [redacted] ' complaint, we reviewed her account records and purchase historyOn December 14, 2014, we issued ** [redacted] a courtesy $egift card under order [redacted] to help her purchase the SanDisk 16GB Class SD Cards she originally purchasedThe current price for this item is $On December 14, 2014, we sent ** [redacted] we sent ** [redacted] an email explaining these details and advised her to contact us if she had any follow up questions or concernsIn light of this, [redacted] considers this matter closedHowever, ** [redacted] is always welcome to contact us if she has any follow up questions or concerns Again, we thank ** [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business handled the problem just fineThanks again for fixing the issue Thanks, ***

Initial Business Response / [redacted] (1000, 10, 2014/07/18) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms***'s complaint, we have confirmed her local store would not accept her Laptop for return as she was past the fifteen day return windowOn July 17, 2014, we spoke with Ms [redacted] directly over the phone at (***) [redacted] We apologized for the inconvenience she experienced with the store associates she dealt with and the difficulty of reaching a customer care representative at Walmart.comWe assured her that her concerns were sent to the appropriate departments to be reviewedLastly, we issued her a one-time courtesy refund for her laptop and warranty and provided our direct number so she could follow up with us if she still needed assistanceIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is always welcome to contact us if she needs additional assistance Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com