Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/01/14) */ [redacted] received a Revdex.com complaint from ** [redacted] regarding a Pick up Today orderWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received ***'s complaint, we reviewed his [redacted] account and order historyWe spoke with ** [redacted] and he advised us he did not receive one video as the store could not find itWe have refunded ** [redacted] for the video and apologized for the inconvenience this caused himAs such, [redacted] considers this matter closed Again, we thank ** [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/01/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] has completely resolved the issue

Initial Business Response / [redacted] (1000, 10, 2014/10/09) */ We are requesting an extension for complaint XXXXXXXX, filed by Ms [redacted] We will continue to work with Ms [redacted] but need additional time to work toward a resolution of her issue Final Business Response RE: [redacted] /Revdex.com Case Walmart.com received Ms [redacted] ' rebuttal arising from her original Revdex.com complaintAfter reviewing her account records, we have confirmed that we sent Ms [redacted] ' a response on October 20, under incident XXXXXX-XXXXXXWe sent Ms [redacted] ' an apology and informed her that her concerns were heard under incident XXXXXX-XXXXXXAs a courtesy for the inconvenience, we have issued Ms [redacted] a $egift card under order XXXXXXX-XXXXXXWe advised Ms [redacted] to contact us if she still needs assistanceIn light of this, Walmart.com considers this case closedHowever, we will continue to assist Ms [redacted] if she has any follow up questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 6, 2016/01/13) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOn December 13, 2015, Ms [redacted] placed an order for Refurbished Beats by DrDre Studio There was a misunderstanding about the product description and when this item arrived it did not meet Ms [redacted] 's expectationsThe item she received was a wired headset and she wanted wirelessWe contacted Ms [redacted] , arranged for her to place a new order and adjusted the price to match the sale priceAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/12/23) */ [redacted] received a Revdex.com complaint from ** [redacted] regarding an order for a microwave placed on December 14th for Pick up TodayWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received ***'s complaint, we reviewed her [redacted] account and order historyWe tried reaching out to ** [redacted] and were not able to speak with her directly***'s order has been canceled and she should see her refund within three to five business daysWe apologize for the inconvenience this has caused herWe have issued her a $eGift Card for her troublesAs such, [redacted] considers this matter closed Again, we thank ** [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/12/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2014/10/27) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with Pick up Today order she placedWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWhen we spoke with Ms [redacted] she advised us she placed an order for Pick up Today and the order was not available and the order converted into a Site to StoreWe apologized to Ms [redacted] for the inconvenience this caused herAlso, we will be escalating the issues Ms [redacted] had in the store to the proper personnelWe issued Ms [redacted] a $gift card for her troublesAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/04/15) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent ordersWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe contacted Ms [redacted] and she has advised that the orders in question were for an RCA Tablet and for a breast pumpWe have reviewed all her orders for these itemsThe orders we have located show they were cancelledWe did not collect the funds for the ordersHowever, there was an authorization holdOnce the order was canceled, the authorization hold was reversedThe time frame for the hold to fall off can vary depending on the bank's policyOur records show another order for the same breast pumpThis order was shipped her local store and is available for pick up at this timeWe have advised Ms [redacted] of this and she states she will pick up the breast pump that was delivered to the storeAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/04/23) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent returnWe thank you for the opportunity to address Mr [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have researched the order and see that the printer was returned to our returns centerWe have escalated this over to the appropriate team regarding the refund that was not processed for his returnWe have issued a full refund to Mr [redacted] 's original form of paymentAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this response and thank the Revdex.com for it's assistance in solving this matter

Initial Business Response / [redacted] (1000, 10, 2014/07/18) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her order for a swimming poolWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWhen we spoke with Ms [redacted] she advised us of the issues she had with customer service and the site to store concerns at the storeWe apologized to Ms [redacted] for the troubles she hadWe have escalated her concerns to the proper departmentWe have also refunded Ms [redacted] $on her order for the inconvenienceAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoke with [redacted] and discussed my concerns and issues with herShe was very responsive to my position and assured me that action would be taken

Final Consumer Response / [redacted] (2000, 6, 2015/12/08) */ Walmart contacted me and sent out the item I had previously ordered free of charge and shippingI told them that I wasn't looking for handouts and if they would have actually read and responded to my original complaints I wouldn't have had to go to the Revdex.comI thanked Walmart for resolving the issue and accepted the itemThanks for your help Revdex.com

Initial Business Response / [redacted] (1000, 10, 2015/07/17) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr***'s order was returned back to our returns center by FedExWe have updated our returns center with this information and issued Mr [redacted] a refund back to his original method of paymentIn addition, we understand the frustration this has caused Mr***That is why we have issued him a courtesy $egift card to use online or at his local Walmart storeOn July 17, 2015, we attempted to call Mr [redacted] and left him a messageWe sent Mr [redacted] an email explaining these details and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr [redacted] is more than welcome to contact us he has any follow up questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/07/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) My response to the email and phone message is delayed as I am not always connected to the world as others are hours a day, day a weekI accept the response given by Wal-Mart, but remain disappointedAll I wanted and deserved was my refund the first day I called, but instead got nothing but lies from all the service representatives that I spoke withI see nothing in their response about contacting the employees I mentioned by name and possible professional development to improve on [redacted] serviceIt was the poor [redacted] service day after day that so frustrated me that I finally involved the Revdex.comThis all could have been avoided and my time better utilized had my refund been returned to my account in the beginningWal-Mart needs to take more responsibility and improve [redacted] service so that this does not happen to others

Initial Business Response / [redacted] (1000, 10, 2014/11/25) */ We are still reviewing [redacted] request and would like to ask for an extensionWe will post an official response when the issue is resolved Final Business Response / [redacted] (1000, 13, 2014/12/01) */ [redacted] received a Revdex.com complaint from [redacted] regarding an issue she was having with her cartWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] complaint, we reviewed her [redacted] account and order history [redacted] issue has been resolved by our engineering team [redacted] confirmed this is an emailWe truly apologize for the inconvenience this has caused herAs such, [redacted] considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2015/01/29) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr, [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments We have arranged to price match the price Mr [redacted] paid for his original orderOn January 29, 2015, we attempted to call Mr [redacted] at (XXX) XXX-XXXX to apologize for the inconvenience and notify him of our arrangement, but he was not availableWe left him a message explaining these detailsWe also sent him an email to contact usUnfortunately, we have not heard back from himHowever, we will complete this arrangement once Mr [redacted] contacts usIn light of this, Walmart.com considers this case closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding issues he experienced with an Air Conditioner he purchased on May 29, We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After receiving Mr [redacted] 's complaint, we reviewed his account and order historyThe return timeframe for the Air Conditioner he purchased was daysHowever, as a one-time courtesy, we processed a refund in the amount of $and followed up with Mr [redacted] to let him knowWe also arranged to have him return the unit to his local Walmart storeI attempted to reach Mr [redacted] to confirm the matter has been resolved but have not heard back himAt this time Walmart.com considers this matter closed but Mr [redacted] is welcome to contact me directly if he has any follow up questions or concerns Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/08/09) */ Walmart.com received a BBB complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and... comments. After we received Mr. [redacted] 's complaint, we reviewed his Walmart.com account and order history. On June 19, 2015, Mr. [redacted] placed for an order a Microsoft Surface Pro 3 256GB Windows 8.1 Pro Intel Core i7. The item was returned back to us. Due to the amount of the refund, additional research had to be done before the refund check could be processed and sent. We have escalated this to our billing team who has sent an emergency check on August 6, 2015. We do apologize for the inconvenience this has caused Mr. [redacted] . Mr. [redacted] should receive the check within five business days. Additionally, we have escalated all coaching opportunities to the appropriate team to review and address. As such, Walmart.com considers this matter closed. Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] L. Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your prompt attention to this inquiry.

Initial Business Response / [redacted] (1000, 6, 2015/07/09) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her accountWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Mr***'s complaint, we reviewed her Walmart.com account and order historyOn May 14, 2015, an order was placed for SodaStream Diet Cola Sodamix, mlThe whole order could not be fulfilled, so three (3) out of the were cancelledThe remaining nine (9) SodaStream Diet Cola Sodamix, ml were shipped outMs [redacted] advised that she never received them, so we have issued a refund for those nine (9) soda refills and have confirmed with our billing team that she will not be receiving emails regarding this orderAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/05/12) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the incorrect items she receivedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyThe Moonrays XXXXXMC Solar Powered Color-Changing LED Umbrella Party Lights, Set of is currently out of stockFor Ms***'s inconvenience, we have refunded her $and provided a $eGift card to ensure satisfactionAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/05/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2014/11/12) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her issue with a refundWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs [redacted] was issued a full refund on October 30th for $The refund will post back to the original payment within five to seven business daysWe apologize to Ms [redacted] for experience she had with Customer ServiceWe have escalated her concerns to the proper department for reviewAlso, we reached out to Ms [redacted] on October 30th and have not hear back from herAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/12/03) */ RE: [redacted] /Revdex.com Case [redacted] received a Revdex.com complaint from [redacted] We thank you for the opportunity to address [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments The Walmart store management has the final decision for matching an online priceIn [redacted] 's case, the management group could not honor the price of the listing he providedIn addition, there has been a strong presence of fraud activity during this price matching periodTo prevent fraud activity, we have updated our store policy to not honor prices from marketplace vendors, third-party sellers, auction sites or sites requiring membershipsOn December 2, 2014, we notified [redacted] of these detailsWe provided our contact information so [redacted] could contact us back if he still needed assistanceWe have not heard back from himIn light of this, [redacted] considers this matter closedHowever, [redacted] is more than welcome to contact us if he has any follow up questions or concerns Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Walmart made a mistake or error in the way it adopted a guarantee without doing much researchOnce they realized it was not beneficial to them they simply called foul and wants to wash their hands of the matter by using words like fraudNo one committed fraud but possibly WalmartTheir price match was flawed and if they had specifics on who could post an item on amazon then the time to make that clear was from the very beginningNo one in of the Walmart stores I went to told me that the issue was they don't price match amazon when a 3rd party is involvedThey stated the price was too low and that was itFrom the Amazon website I was able to complete a purchase of both items that I wanted to buy and once that took place then the burden for Walmart was to price matchUntil the got a new policy in place or removed the one in which they feel was flawed then they were still liable to uphold their end of the guaranteeAfter you have been on the positive side of price differences for so long it's only to expect that your going to take a loss at one point in timeWhen that time came for Walmart they simply took their ball and complained like little childrenNo one is taken into account that if the website quickly addressed this issue I wouldn't have went to store one and that if their managers knee the policy change then that could have been expressed to me and I would have been saved the gas and time from a minute one way trip to the next closes WalmartI do not except Walmart explanation or resolution and I ask that they be held to the policy of which they had in place Final Business Response / [redacted] (4000, 14, 2014/12/15) */ RE: [redacted] /Revdex.com Case [redacted] received [redacted] 's rebuttal arising from his original Revdex.com complaintAs stated in our original response, Walmart store management has the final decision for matching an online priceIn [redacted] 's case, the management group denied the price of the Marketplace listing from [redacted] he providedIn addition, per Walmart's Price Matching policy, Walmart stores will not price match marketplace vendors, third-party sellers, auction sites or sites requiring membershipsIn light of this, [redacted] considers this matter closedHowever, [redacted] is more than welcome to contact us if he has any follow up questions or concerns Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/07/13) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn May 18, 2015, Mr [redacted] purchased a Frigidaire FRA054XTHigh Efficiency 5,000-BTU Room Window Air Conditioner w/Remote ControlAfter Mr [redacted] installed the the unit, he noticed cold air was not coming out, therefore, he wanted to return the itemThe return policy for air conditioners is daysHowever, as a one time courtesy, we will be more than happy to replace or refund the itemWe have tried contacting Mr***, but have not heard back from himWalmart.com considers this matter closed, but we encourage Mr [redacted] to contact us if he requires additional assistance Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/02/18) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr [redacted] 's orders were cancelled on the same day they were placed as the TV became out of stockPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)We understand the frustration this has caused Mr [redacted] and apologize for the inconvenience this has caused himWe would like to help him place a new order for the same TV or a comparable oneOn February 16, and February 18, 2015, we attempted to call Mr [redacted] at (XXX) XXX-XXXX and left him a messageWe sent Mr [redacted] an email explaining these details and advised him to contact us if he still needs assistanceUnfortunately, we have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr [redacted] is more than welcome to contact us he has any follow up questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/02/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) As a courtesy, Walmart issued me a $egift card