Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/07/07) */ We are requesting an extension for complaint XXXXXXXX, filed by Ms [redacted] ***We will continue to work with Ms [redacted] but need additional time to work toward a resolution of her issue Initial Consumer Rebuttal / [redacted] (2000, 11, 2014/07/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walmart is sent me a gift card and let me dispose of the broken coachWalmart also refunded the money in full for the couch ...I am satisfiedThank you!

Initial Business Response / [redacted] (1000, 6, 2015/05/08) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe confirmed that Ms [redacted] 's order was shipped out on timeHowever, due to delivery issues with the carrier, Ms [redacted] 's order was delayedOn April 29, 2015, we communicated with Ms [redacted] We apologized for the inconvenience Ms [redacted] experienced and assured her that we are making every effort to prevent this issue from happening again in the futureIn addition to the courtesy refund of $we refunded Ms [redacted] , we issued her a $egift card to help her with her next online or in-store purchaseDuring our communication, we confirmed Ms [redacted] no longer needed assistanceIn light of this, Walmart.com considers this case closedHowever, Ms [redacted] is more than welcome to contact us if she has any follow up questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/06/20) */ Walmart.com received a BBB complaint from Ms. [redacted] regarding her refund she didn't receive. We thank you for the opportunity to address Ms. ***' concerns and appreciate the time she has taken to provide us with her feedback and... comments. After we received Ms. ***' complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased a Mainstays Twin Mates Bed and it was delivered to her damaged. The Mainstay Twin Mates Bed came in two boxes. A refund for only one box was processed. We have processed the refund for the second box. Our records show that the refund of $83.87 has been processed back to Ms. ***' original form of payment. As such, Walmart considers this matter closed. Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never received any sort of refund for the first box and had provided evidence of my bank statements, which was emailed to [redacted] @dms.wal-mart.com. I never heard a response from this email address, which was given to me over the phone by a representative of walmart. I will not accept this respose because I never recieved the 1st refund. I emailed my bank statements on 1/17/14. I am requesting the refund from the first box, since I have never received it. Final Business Response / [redacted] (4000, 10, 2014/07/14) */ We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted] ***. We have received her bank statement and are currently reviewing it. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue. Final Consumer Response / [redacted] (4200, 12, 2014/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will let them extend until there is a resolution

Initial Business Response / [redacted] (1000, 10, 2014/11/12) */ RE: [redacted] - [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] - [redacted] We thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] - [redacted] ' complaint, we reviewed her Walmart.com account and order historyWe have confirmed that due to a shipping delay, Ms [redacted] - [redacted] order delivery was updated to October 31, We understand that Ms [redacted] - [redacted] was inconvenienced after finding out her order was delayedThat is why we have arranged to issue her a courtesy $egift cardOn October 29, 2014, October 31, 2014, and November 12, 2014, we attempted to reach Ms [redacted] at (XXX) XXX-XXXX, but she was not availableWe left Ms [redacted] messages along with sending her emails with these details and advised her to contact us if she still needed assistanceWe have not heard back from herAs a courtesy for the inconvenience, we sent Ms [redacted] - [redacted] a $egift card under order XXXXXXX-XXXXXXIn light of this, Walmart.com considers this case closedHowever, we will continue to work with Ms [redacted] - [redacted] if she contacts us back Again, we thank Ms [redacted] - [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/01/28) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After reviewing Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyTo protect our customers, each order must go through a verification processOur records indicate that Mr [redacted] 's account did not pass [redacted] payment verificationAs a result, his orders were being canceledHowever, we have updated Mr [redacted] 's account to help his orders process successfullyOn January 28, 2015, we attempted to call Mr [redacted] at (XXX) XXX-XXXX and left him a messageWe also sent Mr [redacted] an email explaining these details and advised him to contact us if he still needs assistanceIn light of this, Walmart.com considers this case closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) After weeks of being told to do the same things over again and being given horrible [redacted] service, I was told the problem is fixBut, after being told this problem is fixed I just placed a new order and it was, AGAIN, immediately canceled! This has placed a new $authorization on my card that will prevent me from trying to place this order again even if I wanted toI'm fed up They've done nothing for nearly two months of troubleThey haven't offered me anything for my trouble and my troubles continue Final Business Response / [redacted] (4000, 19, 2015/03/23) */ RE: [redacted] /Revdex.com Case Walmart.com received Mr [redacted] 's rebuttal arising from his original Revdex.com complaintAs we stated in our previous response, we have confirmed that Mr [redacted] used different computers for each of his ordersThis triggered our system to detect fraudulent activity and prevented his account from passing [redacted] verification processEach order must go through a verification processWe do this to protect our customersWe have made another update to Mr [redacted] 's account to help his orders process successfullyOn February 24, 2015, we attempted to call Mr [redacted] at (XXX) XXX-XXXX and left him a messageWe also sent Mr [redacted] an email explaining these details and advised him to contact us if he still needs assistanceWe have not heard back from himIn light of this, Walmart.com considers this case closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Final Consumer Response / [redacted] (4200, 21, 2015/04/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Some progress made - too little too late - from Walmart but I am waiting to see if this order I placed yesterday successfully processesIt is still processing many hours later so I'm just holding off on calling this "resolved" I'm hopeful that Walmart has corrected course and we will see soon

Initial Business Response / [redacted] (1000, 10, 2014/12/21) */ RE: [redacted] ***/Revdex.com Case [redacted] received a Revdex.com complaint from [redacted] ***We thank you for the opportunity to address [redacted] ***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] ***'s complaint, we reviewed her account records and purchase historyWe have confirmed that our billing group has made arrangements to settle a payment with [redacted] ***In light of this, [redacted] considers this case closedHowever, [redacted] is more than welcome to contact us if she has any follow up questions or concerns Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her returnWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOur records show that we have received her return on 4/24/at 1:00PMWe have contacted our fulfillment team and they advised that any jewelry that is received at the return center is boxed up and sent to the jewelry center for processingThis has been escalated over to themA refund of $and $have been processed back to Ms [redacted] 's original form of paymentFor the inconvenience, we issued a $Egift CardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/11/14) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have confirmed Ms [redacted] 's order was originally set up for Ship To Store delivery to the Walmart location [redacted] XXXXXWe also confirmed that Ms [redacted] 's order was picked up on November 7, As a courtesy for the inconvenience, we have issued Ms [redacted] a $egift card under order XXXXXXXXXXXXXOn November 13, and November 14, 2014, we attempted to contact Ms [redacted] at (XXX) XXX-XXXX and through emailWe left Ms [redacted] a message explaining these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/04/16) */ We are requesting an extension for complaint [redacted] , filed by Ms [redacted] BenzaidWe are reviewing Ms [redacted] issue and need additional time to work toward a resolution

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his delayed Site to Store order# XXXXXXXXXXXXXWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr [redacted] regarding the delays due to the high volumeWe have also adjusted Mr [redacted] 's order $due to this delay and inconvenienceAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/10/20) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have confirmed his order was partially cancelled since the Disney Infinity: Marvel Super Heroes starter pack was no longer available We understand that Mr [redacted] was inconvenienced after finding out his order was partially cancelled and receiving a negative experience with our [redacted] Care associatesWe sincerely apologize for the inconvenience he experienced and want him to know that his concerns have been forwarded to the appropriate management groupsAs a courtesy, we have arranged to sell Mr [redacted] the starter pack at the price he originally paid and send him a $Walmart egift card to compensate him for the inconvenienceOn October 20, 2014, we attempted to call Mr [redacted] at (XXX) XXX-XXXX, but he was not availableWe left him a voice message along with sending him an email explaining these details and provided our direct contact information so he could call us if he still needed assistanceUnfortunately, we have not heard back from himIn light of this, Walmart.com considers this case closedHowever, we will continue to work with Mr [redacted] on a resolution should he contact us back Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

I have been trying to cancel an order that "got stuck in their system" since October With repeated calls and emails, I have received many empty apologies and promises of a resolutionI finally got someone today, Belle, who decided to issue me an $gift card since they couldn't seem to fix the computer issue and refund my [redacted] accountAll their responses were very scripted and when I asked to speak to a supervisor, I was told they were all busy and someone would call me backThat never happenedI am a frequent customer of Walmart but I will rethink bringing my business there, especially onlineAfter my years of customer service, I expect escalated issues to be resolved within weeks not monthsThis is the worst customer service I've experiencedCertainly not world class serviceIt took a threat to contact [redacted] in order to get anything moving toward a resolutionI am appalled that they think issuing a gift card for a dollar or two above the original charged is worthy of all the hassle I've been through and still not removing the order from my accountI had to place another order for the same item since my intention was to have site to store pickup for convenience which ended up quite the oppositeI have requested the order to be cancelled back in October and no one knows how to fix that? I find that hard to believeSo shamefulWalmart.com is more hassle than it's worth especially since there is rarely anyone staffing the area to actually pick up the itemIf the item isn't in the store, I'd rather go through [redacted] I've never had s problem with them

Initial Business Response / [redacted] (1000, 13, 2015/04/17) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs [redacted] has placed an order on March 14, for a [redacted] Sleeper SofaWe have escalated this over to the marketplace, Wayfair, who processed the order and they have advised it was an error in the ad and have since removed the ad from the web siteDue to this, Wayfair has issued a 30% credit for the marketplace orderWe have contacted Ms [redacted] to confirm this, but have not heard back from herAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/08/22) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have confirmed that she received her camera on July 16, and contacted our Customer Care department on August 8, to process a returnUnfortunately, Ms [redacted] 's camera was over theday return window when she called our Customer Care departmentHowever, as a one-time courtesy, we have issued her a refund for her cameraOn August XX XXXX, we attempted to reach Ms [redacted] at (XXX) XXX-XXXX, but she was not availableIn regards to the issue she experienced with the online survey, we may have been experiencing server issues or running maintenance during that timeWe can assure Ms [redacted] that the online survey feature is working correctlyWe left her a message with these details and provided our direct number so she could contact us if she has any follow up questions or concernsIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/07/22) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his cancelled Pick Up Today order and authorization holdWe thank you for the opportunity to address Mr [redacted] ' concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] ' complaint, we reviewed his Walmart.com account and order historyWhen orders are placed on Walmart.com there is an authorization hold placed for the amount of the order, so that when the order ships, there are no payment issuesOnce the order ships, we bill the [redacted] The standard timeframe for authorization hold is business daysWhen orders are cancelled our system automatically reverses the authorization holdWe also partnered with the store to find the root cause of the order cancellationThe store's management team advised us that it was cancelled in error and that they have adequate inventoryWe attempted to reach Mr [redacted] in order to provide him with all of the information regarding his complaint and he disconnected the lineAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/12/31) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding order#XXXXXXXXXXXXX for the Sceptre E195BV-SHD 19" 720p 60Hz Class LED (1.93" ultra-slim) HDTV and her refund requestWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe researched and Ms [redacted] 's refund was processed on December 20, We have attempted to reach Ms [redacted] with no responseAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/03/20) */ RE: [redacted] / Revdex.com Case: # XXXXXXXX Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms [redacted] ' account records, we were unable to locate the Walmart.com order she referred to in her letterWe attempted to contact her via phone at (XXX) XXX-XXXX on March 19, 2014, but have been unable to speak with her directlyWe sent her an email under incident XXXXXX-XXXXXX with this information and advised her to contact us if she still needed assistanceUnfortunately, we have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

I placed an order on there Marketplace website for a IpadThe seller was listed as [redacted] When my package came in it was for a tablet protective case thats not even compatible with the actual Ipad that I originally ordered...And it just gets worse from there, Walmart told me to contact [redacted] and gave me a number that didnt even have all digitsAt the end of several phone calls and no way to reach [redacted] by me or walmartA walmart manager told me that my dispute would be escalated to a higher deptI called days later because there was still no resolution, they told me someone would contact me within to hrs...and guess what happened? still no communication from walmartAlso I place an order for a different ipad because this time it showed that the seller was walmartafter I place my order walmart sent me a email stating that I had cancelled my order myself and I would be refundedWhen checking that ipad the seller switched from walmart to a different seller...this to me sounds like fraudI have been shopping with walmart for years and have never experienced something like thisplease beware

Initial Business Response / [redacted] (1000, 5, 2015/04/23) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent returnWe thank you for the opportunity to address Mr [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have researched the order and see that the printer was returned to our returns centerWe have escalated this over to the appropriate team regarding the refund that was not processed for his returnWe have issued a full refund to Mr [redacted] 's original form of paymentAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this response and thank the Revdex.com for it's assistance in solving this matter

Initial Business Response / [redacted] (1000, 10, 2014/12/23) */ [redacted] received a Revdex.com complaint from ** [redacted] regarding an order for a microwave placed on December 14th for Pick up TodayWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received ***'s complaint, we reviewed her [redacted] account and order historyWe tried reaching out to ** [redacted] and were not able to speak with her directly***'s order has been canceled and she should see her refund within three to five business daysWe apologize for the inconvenience this has caused herWe have issued her a $eGift Card for her troublesAs such, [redacted] considers this matter closed Again, we thank ** [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/12/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)