Walmart.com

Initial Business Response /* (1000, 10, 2016/01/10) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his search for a Model#using search numerous search enginesWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has
taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe spoke with Mr*** and he advised he searched for a Model#and the search engine lead him to a page for Walmart.comMr*** also advised that Walmart.com did not have the item in stockWe advised Mr*** that in order to get current inventory for Walmart.com items, he would need to search by going directly to Walmart.comWe also advised that search engines do not have accurate inventory and may have old webpagesWe are currently working to have old webpages removed from search enginesAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can't believe that lying in a letter is okFirst they call me on my time, after 9pmI have to tell you I believe if you look at my complaint it shows that the service person did a search on their site and found the item in question was referencedI really don't know how they can get away with such excuses
Final Business Response /* (4000, 14, 2016/02/01) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintWe are not able to replicate what search engines were used by Customer Service when Mr*** calledThe only way to search for current inventory for Walmart.com is to go directly to www.walmart.comWe are currently working on having old webpages removed from other search enginesWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 16, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As supplied, as a reference, the transaction shows that entering the information on their web site brought up a page of informationIt did show that the product was not in their inventorySo it matters not that they could not find the web pages that directed me to their siteThe fact that entering the search parameters showed that it was listed but not providedI don't see why they are referencing using their site to find the productI and the person in the information provided did the search, on their site, and both of us came up with the fact that it showed that the item in question was suppose to be there
I also want to add that when the representative called me it was extremely late and that was inconsiderate to meNo apologies were given for that late callSo with this being said I have to reply that they are far from satisfying my complaintThe possibility of this reoccurring still exitsOther customers will be lured to their site falselyThank you for your help in this matter

Initial Business Response /* (1000, 5, 2016/01/26) */
Walmart.com received a Revdex.com complaint from Mr*** in regards to his television orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyMr*** placed an order on November 25, for a Samsung TV to be delivered to his local Walmart storeThe television was delivered to the store but due to an error, Mr*** was not notified of the arrivalWe have contacted the Store Manager, confirmed that the television was there and ready for pick up and let Mr*** knowAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/07/31) */
Walmart.com received a Revdex.com complaint from Ms*** regarding the Pit Super Smash Bros Amiibo orders she had placed that had been canceledWe thank you for the opportunity to address Ms***'s concerns and appreciate the time
she has taken to provide us with her feedback and comments
Upon receipt of Ms***'s complaint, we reviewed her account and order historyThe item she was attempting to purchase was very high demand and sold out in a matter of minutesAs a result, her orders were canceled because we were already out of stockI followed up with Ms*** to let her know and I provided her with a $eGift Card for the inconvenienceWalmart.com considers this matter closed but Ms*** is welcome to contact us if she needs any further assistance
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/13) */
*** received a Revdex.com complaint from *** *** *** regarding issues he was having with our websiteWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback
and comments
After we received *** ***'s complaint, we reviewed his *** account and order historyWe have apologized to *** *** for the inconvenience this caused himWe issued *** *** a $eGift Card for his troublesAs such, *** considers this matter closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 7, 2014/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for a great resolution

Initial Business Response /* (1000, 5, 2014/03/24) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order she placed for a TracfoneWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** placed an order on March 2nd for a TracfoneOn March 4th Ms*** canceled her orderDue to a technical glitch, Ms***'s funds were not released immediatelyWe apologize to Ms*** for the inconvenience this caused herWe left Ms*** a message, and have not heard back from herIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/02) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to her return requestWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyWe have arranged for a pickup of the damaged swing set through Seko, a freight carrierSeko has contacted Ms*** and an appointment was scheduled for December 2, As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2015/11/12) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his request to receive the missing items of his orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken
to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have contacted Mr*** and advised him that the advertisement for the Ozark Trail Folding Chair, Mesh Sling Chair-Orange, 4-Pack was on our site listed incorrectly, this has now been correctedMr*** ordered 2- Ozark Trail Folding Chair, Mesh Sling Chair-Orange, 4-Pack and received chairs and is requesting the additional to complete his orderBecause of the incorrect advertisement issue we are not able to fulfill the rest of this orderWe have processed a refund in the amount of $and Mr*** can keep the items he receivedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2015/11/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They issued a refund

Initial Business Response /* (1000, 10, 2015/11/25) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to an issue with a refund requestWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOn October 20, 2015, Ms*** placed an order for same day pickup at her local Walmart storeWe're very sorry the store was unable to locate her order when she came to pick it upWe processed a refund for the order and followed up with the store to ensure that any and all coaching opportunities are addressedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Only partial of money recieved
Final Business Response /* (4000, 14, 2015/12/10) */
Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintWe have issued a full refund for her orderIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 16, 2015/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2014/06/12) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her late to arrive order aboveWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** has been refunded for order#XXXXXXXXXXXXXWe have also compensated Ms*** for the inconvenience and delay with $in Walmart eGift CardsAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2014/06/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/01/14) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her Pick up Today orderWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** picked up her refund in the store todayWe have also issued her a $eGift Card for the trouble she experienced with this orderWe have escalated her concerns to the proper department for reviewWe truly apologize for her experienceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 14, 2015/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I only accept part of the responseThis company is so ridiculous the woman named *** from walmart.com called me last week around 01/1/2014, said she'd call the store and call me backWell I had to call her today 01/20/just to find out they still had no clue to what was going on! She told me the ridiculous things stated above, that I had went into the store and picked up my refund, SMH! I f you read the original complaint there is a copy of the order screen from walmart.com and it shows the order to be canceled I believe by 12/17/it would be cancelledWell I never picked it up, so instead of cancelling it on Dec30th they marked it picked upToday she tells me the store told her I came in on 01/14/and got my creditShe didn't even call me to tell me they sent a egift cardRIDICULOUS!!!!!
Final Business Response /* (4000, 16, 2015/01/29) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintWhen we received Ms***'s additional rebuttal we reached out to her on January and left a messageWe also sent her an email on January 28th and have not heard back from herIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/17) */
*** received a Revdex.com complaint from *** *** regarding her cancelled order#*** for the Straight Talk Samsung Galaxy SLTE Prepaid SmartphoneWe thank you for the opportunity to address *** ***'s concerns and
appreciate the time she has taken to provide us with her feedback and comments
After we received *** ***'s complaint, we reviewed her *** account and order historyResearching the item revealed the item number online *** was not on file and was not cross referenced with item number *** which is what the store fulfillsManagement team of Walmart Supercenter *** has cared for *** ***As such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 7, 2014/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/11/10) */
RE: *** *** / Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr*** did not purchase a product care plan for his HP Laptop on Walmart.comOur customer care department has spoken to Mr*** over the phone and explained these detailsIn addition, our group has notified Mr*** of these details via email and advised him to contact us if he had any follow up questions or concernsWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he would like us to address any of his questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2014/10/03) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order he is attempting to place with WalmartWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** is having trouble placing an order onlineOur Billing team has reviewed his account and suggests Mr*** create a new account with a new email address for future purchasesAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no good reason for me to have to change my email account for just one store chainWhy does Walmart need my email account changed? MY request for credit was approved by my credit provider twice on this order
Final Business Response /* (4000, 14, 2014/10/15) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintMr***'s account has been reviewed and set to a positive stateThere should be no issues going forward with Mr*** placing an order on our siteIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 16, 2014/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I, again, thank the Revdex.com for facilitating this resolutionThere was nothing that I could have done alone to resolve it when Walmart acknowledged that its "security issue" had nothing to do with my credit card but it would remove the ban on my placing orders if I simply changed my email addressIt sounded like an internal issue and perhaps, through your assistance they recognized it and resolved whatever issues their system hadI greatly appreciate the work that you do!

Initial Business Response /* (1000, 10, 2015/01/13) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order he placed with Way Fair, a Marketplace on our websiteWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide
us with his feedback and comments
After we received Mr*** complaint, we reviewed his Walmart.com account and order historyWe spoke with Mr*** about the difference in ordering from Walmart and a MarketplaceHe advised us he did receive his refund from the MarketplaceMr*** advised he will send us the email chain he had with Walmart *** service so we may reviewWe advised him we will be escalating his issues to the appropriate departmentWe issued Mr*** a $eGift Card for his troublesAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/26) */
RE: *** *** /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her account recordsWe have confirmed an authorization hold was placed by her credit card providerWe sent a fax to the credit card provider requesting to release the authorization hold that they have placed on Ms***' accountWe also advised Ms*** that she contact her credit card provider by using the support number listed on the back of her cardLastly, we advised Ms*** to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did contact my bank, BB&T, which told me I never made this purchase at allThey did in fact, clear this transaction off of my online activity so that there is no record of it, without returning the money to my accountSo, not only did walmart do my crappy, the bank stole the money when Walmart finally gave it back
Final Business Response /* (4000, 14, 2014/12/16) */
RE: *** *** /Revdex.com Case
Walmart.com received Ms***' rebuttal arising from her original Revdex.com complaintOn December 15, and December 16, 2014, we advised Ms*** to contact her bank to verify that we never collected funds for her orderIn addition, we advised Ms*** that she can have her bank contact us if they need additional details that will help them issue the funds back to herWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (4200, 16, 2014/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not only did they collect the funds my bank overdrafted me because they collected the fundsI was charged twice once by them and once by my bank not to mention the dollar overdraft fee because they charged meSince I had cancelled the order I had spent out of my account thinking the money would be thereThey can keep it though and you can drop this matterI will never use their company againThank you for your time and attentionThey just lost a $a month ***

Initial Business Response /* (1000, 10, 2014/12/09) */
*** received a Revdex.com complaint from *** *** *** regarding the delivery delay of Site to Store order***We thank you for the opportunity to address *** ***' concerns and appreciate the time he has taken to
provide us with his feedback and comments
After we received *** ***' complaint, we reviewed his *** account and order historyWe have apologized for the late arrival of order***We have also issued *** *** $eGift card for the delays and inconvenienceAs such, *** considers this matter closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
Victoria J
***
Initial Consumer Rebuttal /* (2000, 12, 2014/12/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** Did Apologize Politely, They Were Nice And well Mattered over The Phone, Treating Me With RespectSo, Yes I Accept They Responsecase Closed

9/I made orders on walmar***both were for bottles of ajaxIt said on there bottles for Well when I receive my orders I get only bottle in each boxI am livid because I ordered more then thatWell, I called walmart customer service and they claim to have talked to corporate while on the phone with me and they said it was a site error and they could not honor itThey also could not fix itall they could do was refund meI think this is advertising and they should have gotten me my product

Initial Business Response /* (1000, 10, 2014/12/22) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received *** ***'s complaint, we reviewed his *** account and order historyWe have confirmed that *** ***'s order was cancelled on the same day it was placed as it was no longer in stockPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)We understand the frustration and inconvenience this has caused *** ***That is why we have refunded him $for order *** back to his original method of paymentOn December 15, 2014, we sent *** *** an email explaining these details and advised him to contact us if he has any follow up questions or concernsIn light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 12, 2014/12/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got the refund and that was good but this would of never been reported, if *** Customer Care would have honored their one time courtesy as said in their email message responseThen I would never have gone to Revdex.comI also felt that the only response I got was from the email sent about the canceled order not about the other issues that I had pointed out in the other emailsCase closed

Initial Business Response /* (1000, 10, 2014/11/17) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order she placed for a Paw Patrol Skye High Flyin' Copter on 10/17/We thank you for the opportunity to address her concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** order was delivered on November 17, We apologize for the inconvenience this has caused herWe have issued her a $eGift Card for her troublesWe have escalated her issues to the proper department for reviewAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In my complaint I noted that I was NOT interested in money, I wanted the toy that to this date seems impossible to purchase, as the next minute the alert is received of being in stock, it is out of stock again
The reply for the business statesMs*** order was delivered on November 17,
Again confusing, what order? In my account showed up the egift card, the email I got from Walmart does NOT indicate at all the reason for it, so for a second I thought it could be a "scam" as I has not ordered any gift card
So my complaint is not resolved, I got money I didn't want, a confusing reply, a gift card with no explanation from the business as why, and NO TOY
I know I won't get the toy, the $card is a nice gesture, but won't cover the $to $that I will have to spend to buy the toy elsewhere, when I had paid $for it, and promised my order would be kept open
Now Walmart is even selling the toy (when in stock for seconds) for $
I am NOT seeking anything else from WalmartMy reply is simply intended to be included in the case, as a warning to other customers of how this business operates
Final Business Response /* (4000, 14, 2014/11/24) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintAgain, we apologize for her experienceWe tried reaching out to Ms*** at the number on file and could not get a hold of herIf she would like to speak with us further she can contact us a XXX-XXX-XXXXIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 16, 2014/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart considers the matter closed at this time, and my recourse is to contact them (so back to square one?)
All along my complain was about misleading and conflicting practices, that end up with no *** service other than a lot of emailsNow the business IS FALSELY CLAIMING they tried to contact me over the phone (I can prove they didn't submitting my phone records)I just doubled checked and my contact "on file" is correct
So again, I do not seek anything else from this business, I just want other consumers to be able to read how they LIE!

Initial Business Response /* (1000, 15, 2015/03/02) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that her order was cancelled on the same day it was placed as it was no longer in stockWhen an order is placed for Pick Up Today, an associate at the store will gather the items they've requested onlineIf the store does not have the item in inventory, our system checks nearby stores and our online inventory to see if we can fulfill the order from somewhere elseWe do this to try to get the *** their order as quickly as possibleDuring this process, the *** will get an email asking them to choose to get their order Ship To Store at the same store within 3-days, get their order today at a nearby store within miles, or cancel their orderIf the *** doesn't make a choice within hours, the system defaults to store pick up at a nearby storeThe *** has the option to visit the local Walmart store to remorse the order or wait days from the day the order was delivered for the order to expire and to receive a refund
Unfortunately, the item Ms*** ordered became out of stock and reshopped under the new order XXXXXXXXXXXXXWe sent an email to Ms*** on February 25, regarding the reshop and gave her a choice to have her order delivered Shipped To Store or Pick Up Today at a nearby Walmart storeWe did not receive a choice from Ms*** and her order was reshoppedOn this day, another email was sent to Ms*** confirming her new orderOn March 2, 2015, we spoke with Ms*** at (XXX) XXX-XXXXWe apologized for the inconvenience she experienced and explained the reshop process when Pick Up Today orders are canceledWe also assured Ms*** that her concerns regarding the unsatisfactory *** service she received would be reviewedAs a courtesy for the inconvenience, we issued Ms*** a $egift card under order XXXXXXX-XXXXXXDuring our conversation, we confirmed Ms*** no longer needed assistanceIn light of this, Walmart.com considers this matter closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2015/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this time I have still not received my heater
I disagree with this statement that I didn't respond to the email of what I wanted done with the heater orderI sent back to more emails expressing that I wish the heater to be delivered to the store overnight express as a winter storm was coming inObviously I survive the winter storm but still need the heater
Walmart did give me a gift card and apologize for the serviceWhich I appreciate
I do not consider this problem resolved until I finally received my heaterAt this time it has been days since my order and I still don't have my heater
Thank you for your help
Final Consumer Response /* (2000, 20, 2015/03/09) */
Today I finaly received my heaterI consider the issue resolved