Walmart.com

Initial Business Response /* (1000, 5, 2015/01/22) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his Pick up Today orderWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe sincerely apologize for the inconvenience Mr*** had with this orderA full refund in the amount of $has been refunded to his original payment methodWe also issued Mr*** a $eGift Card for his troublesAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/01/26) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the defective remote for the RCA LED48G45RQ 48" 1080p 60Hz Class LED HDTV of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns
and appreciate the time she has taken to provide us with her feedback and comments
After we received Mr***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and have requested more information from the unit (model number and serial number)We have not heard back from Ms***In order to provide resolution we weill need the information requestedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/04) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we immediately took corrective action to rectify her issueWe issued a replacement for Ms*** under order XXXXXXXXXXXXX on November 4, and have allowed her to keep or donate the incorrect item she receivedAs a courtesy, we have issued Ms*** a $Walmart egift card under order XXXXXXXXXXXXXOn November 4, 2014, we attempted to reach Ms*** at (XXX) XXX-XXXX and reached a voicemail that was not setup to take messagesWe sent Ms*** an email explaining the details above and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/22) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and comments
After reviewing Mr***' complaint, we reviewed his Walmart.com account and order historyUnfortunately, we were unable to locate a Walmart.com account or order number associated with the information Mr*** provided in his Revdex.com complaintOn December 21, 2014, we sent Mr*** an email explaining these details and advised him to contact us if he still needs assistanceIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response as they emailed me the same day they considered this matter closedI have replied to their email providing them with the information they requestedThe item did arrive before the original estimated delivery date, but well beyond the time frame listed on their website when purchasing the product
Final Business Response /* (4000, 14, 2015/01/06) */
RE: *** ***/Revdex.com Case
Walmart.com received Mr*** *** rebuttal arising from his original Revdex.com complaintOn December 28, 2014, we received an email follow up from Mr*** who confirmed he received his orderOn this same day we issued him a $refund back to MrMeyer's original method of payment for his order and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 6, 2014/12/23) */
*** received a Revdex.com complaint from *** *** regarding the issues he has experienced with WalmartWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received *** ***'s complaint, we reviewed his *** account and order historyWe tried reaching out to him on December 22nd through email and left him a message at the phone we have on fileWe have not heard back from himIf *** *** has any further questions, he may reach us at the number belowIn light of these events, *** considers this matter closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 10, 2014/02/28) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the pickup for the incorrect item that he receivedWe thank you for the opportunity to address Mr*** concerns and appreciate the time he has taken to provide
us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** states that no one has come and picked up his item he receivedWe contacted the carrier asking for a status of this pick upMr*** has contacted us and advised the item was picked up yesterdayFor the inconvenience, we have issued a $Egift CardAs such, Walmart considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 12, 2014/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Our family is a big fan of WalmartI am pleased to accept their response and consider it "above and beyond"Thank you Walmart

Initial Business Response /* (1000, 11, 2015/01/29) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding his request to be compensated due to the delayed delivery of the HP Ash Silver 17.3" Pavilion 17-f019wm Laptop PC with AMD Quad-Core AXX-XXXXM Processor, 8GB Memory,
1TB Hard Drive and Windows of orde#XXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** states that he had to go to his local FedEx Terminal in order to pick up his order aboveFor the inconvenience and delay, we have issued Mr*** $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.co
Initial Consumer Rebuttal /* (2000, 13, 2015/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/11/30) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms***'s order was cancelled on the same day it was placed as it was no longer in stockPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)We understand the frustration and inconvenience Ms*** has experiencedThat is why we have issued Ms*** a $egift card under order XXXXXXX-XXXXXX to compensate her for one order, which is the difference between the sale price and our current price online for the TV she orderedMs*** can either apply the egift card towards the same TV or another TV online or at her local Walmart storeOn November 29, 2014, we sent Ms*** an email explaining these details and advised her to contact us if she has any follow up questions or concernsIn light of this, Walmart.com considers this matter closedHowever, Ms*** is more than welcome to contact us she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Considering that Walmart is able to provide me with the funds to purchase the TV at the higher cost, that won't be any added expense for meThat's Fine!

Initial Business Response /* (1000, 5, 2014/09/18) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding a price issue she had when trying to place an order for an iPadWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she
has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** advised as that when he added the white iPad to the cart the price went up $She contacted *** Service and they were not able to help herWe apologized to Ms*** for the inconvenience this caused her and have issued her a $eGift Card for her troubleAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
With the $gift card I was able to purchase an ipad not the ipad 4th generation with retiina display 32gb as the price has since gone up more but I purchased the ipad 4th generation with retina display 16gb for lessI am very satisfied

Initial Business Response /* (1000, 10, 2015/01/11) */
Dear Dispute Resolution Specialist,
This is to notify your agency that the above referenced complaint has been received and determined that this is an issue for the marketplace retailer Tiger DirectPlease be informed that this
concern has been forwarded to their attention and they will respond directly to your agency with a responseWe would like to request an extension for complaint XXXXXXXX, to give the Tiger Direct escalation team additional time to work toward a resolution of her issue
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My invoice was with Walmart, I believe that both parties are or must be responsible for their actionsWalmart also was the one that delved into my bank accountso how can they say this is entirely a Tiger Direct issueTiger Direct may be their marketplace retailer, but at this time, I can not say that Walmart is not at fault, as I stated my invoice is for Walmart and I still see adds from Walmart.com for this product, but not at the price they offered me.If Tiger Direct is indeed involved in this action, then I suggest that the two companies come to a decision together, I can not say yes to this action that was offered, as that would be me stating that Walmart was not involved in this issue.The only way I would say yes to this is if both parties involved resolved this together or at least both look into this as a two party offer that was made between the selling of the items seeing as there are two different companies that work together.I can not just say, ok Walmart,you are not at fault at this time
Final Business Response /* (4000, 14, 2015/01/27) */
RE: *** ***/Revdex.com Case
Walmart.com received Ms*** ***'s rebuttal arising from her original Revdex.com complaintWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received ***'s complaint, we reviewed her Walmart.com account and order historyEarlier last month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricingOnce we became aware of this issue, we took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)
We understand the frustration this has caused Ms***That is why we have arranged to price match one set of the Dixie Wise Size Ounce Platic PETE Cups, countOn January 26, 2015, we sent Ms*** an email explaining these details and advised her to contact us so we can move forward with this arrangementWe will complete this arrangement once Ms*** contacts us and confirms she accepts our offerIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she still needs assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (4200, 16, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this offer, because in lite of what they may do or not do in their policies or rights, I believe that I am due all packs of the 500ctcups that I ordered and paid for, it was after the fact of my order and payment that Walmart changed the price due to their error.If I were to buy another product, would they cancel it after I had already paid for it, no they would not, I hope, you can not pay for something and not get your product, so no I do not accept this offer, I will however ,accept packs of count of the Dixie cups and in return of that, drop the dollars I wanted from them for going into my bank account without my permission, I will take dollars plus the cups that I ordered.Walmart did indeed email me, but I will not reply to them, my response will be carried out through Revdex.com.I tried to work with Walmart before going through the Revdex.com and no one wanted to talk to me

Initial Business Response /* (1000, 10, 2015/02/17) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr***'s orders were cancelled on the same day they were placed as they were out of stockThe sale promotion for the turkey fryer Mr*** ordered was in high demand and fulfilled on a first come first serve basisUnfortunately, due to this, the turkey fryer was out of stock after Mr*** placed his ordersHowever, we understand the frustration and inconvenience this has caused Mr***That is why we have emailed him a $egift card under order XXXXXXX-XXXXXX, which is the difference between the sale price and our current price online for the turkey fryerMr*** can either apply the egift card towards the same turkey fryer or a different one online or at his local Walmart storeOn February 16, 2015, we attempted to call Mr*** at (XXX) XXX-XXXX and left him a messageWe sent Mr*** an email explaining these details and advised him to contact us if he still needs assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is more than welcome to contact us he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I think was a fair offer on the behalf of the business to give me gift card for the cost of what the fryer was, I really didn't think I would get any response to the complaint but Walmart came through and for that I say thank you for making it right

Initial Business Response /* (1000, 5, 2014/08/05) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order he wanted to return as the item was not working properlyWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has
taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** was issued a refund of $on August 3rdIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never issued a refund, and I don't understand what is going on with this situationI did however receive an email from Walmart titled 'Return Canceled for Order XXXXXXX-XXXXXX' and it was talking about some agreement that I didn't approve ofI have no clue what Walmart is talking aboutI have dealt with Amazon when having to return things and all I do is click return and within buttons they ask me to print a label and go to a UPS Store to drop it offI don't know why this process to rid myself of these poor quality fans is so difficultHowever, I was never issued a refund, nor been able to return the productsThis is still an issue that needs to be rectifiedThank you
Final Business Response /* (4000, 9, 2014/08/20) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintWe issued Mr*** a full refund of $back to his original payment method on August 20, He should see this refund within five to seven business daysIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business *esponse /* (1000, 5, 2014/12/15) */
*** received a Revdex.com complaint from *** *** regarding her order for with Christmas CentralWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received *** ***'s complaint, we reviewed her *** account and order history*** *** purchased this order through a third party marketplace, Christmas CentralWe apologize for the inconvenience this has caused youChristmas Central advised a full refund in the amount of $has been refunded to the original payment methodIn light of these events, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer *ebuttal /* (2000, 7, 2014/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While the refund has not yet posted to my bank account, I do accept this as a reasonable conclusionI hope they reconsider using this 3rd party from fulfilling there future orders and do hope the many other customers that provided negative reviews are also contactedThis still leaves a bad taste in my mouth especially since they are the ones being represented in the forefrontNow I have a Christmas tree with no decoration but the ballls I ordered from *** which arrived by the date they were neededI do appreciate the refund but this should never happen especially during the holidays!
*** *** * ***

Initial Business Response /* (1000, 5, 2015/02/23) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her damaged/defective RCA 10.1" Tablet 16GB Quad Core of order#XXXXXXXXXXXXX and XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and
appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have attempted to reach Ms*** and we have not heard backIn order to provide the best resolution possible, we will need to speak with Ms***Ms*** can contact us for immediate resolutionAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2015/05/13) */
RE: *** *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWe confirmed that Ms*** placed a marketplace order from Discount RampsThe marketplace retailer information is listed on the product page just below the product priceOn May 12, 2015, we communicated with Ms***We apologized for the inconvenience she experienced and notified her about these detailsWe offered to issue Ms*** a courtesy $egift card to compensate her for the $return fee she paid Discount RampsMs*** did not accept the egift card offer and requested that we issue her a $refund creditWe provided Ms*** a courtesy $refund credit back to her Walmart credit card and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the company's response
Thank you all for your prompt attention to this matter
Please consider the issue resolved

Initial Business Response /* (1000, 5, 2014/06/24) */
Walmart.com received a Revdex.com complaint from Ms*** ** regarding the status of her order#XXXXXXXXXXXXX and refund requestWe thank you for the opportunity to address Ms*** concerns and appreciate the time she has taken to provide
us with her feedback and comments
After we received Ms*** complaint, we reviewed her Walmart.com account and order historyMs*** order did not process correctly in our system and did not process to her local store of *** ** for processing and fulfillmentWe have contacted Ms** and have issued a refund of $back to her original payment methodAs such, Walmart.com considers this matter closed
Again, we thank Ms** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund is back to my original payment method

Initial Business Response /* (1000, 10, 2015/12/28) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWhen an order is placed, an authorization hold for the amount of the order is held on the form of payment usedOnce an order cancels, the authorization hold will fall off the card generally within 7-days, depending on Ms***' bank policiesWe tried to contact Ms*** via email at ***@yahoo.com, but have not heard back from herAs such, Walmart.com considers this matter closed, but we encourage Ms*** to contact us if she needs further assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/06) */
Walmart.com received a Revdex.com complaint from *** *** regarding his issue with an order he is trying to placeWe thank you for the opportunity to address Mr*** concerns and appreciate the time he has taken to provide us with
his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur billing team has reviewed Mr***'s ordersHis orders were canceled by his credit card providerMr*** should contact his credit card provider for more informationAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have always contacted my credit card company and used different credit cards to verify that it is not my bankEvery card I purchased on the credit card company said it went through then minutes later they would say walmart canceled it on their endWalmart will not give me a straight answer and keeps saying it is my bank when it is not when I used different banks
Final Business Response /* (4000, 15, 2014/08/29) */
Walmart.com received Mr***'s additional rebuttal arising from his original Revdex.com complaintAfter further review from our billing team our decision remains the sameWalmart.com considers this matter closed at this time
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 17, 2014/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart never tried to help or assist with anythingIve never purchased from walmart online and now ill never buyfrom them ever

Initial Business Response /* (1000, 10, 2014/08/07) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***' complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms*** was unable to receive assistance from the replacement plan as the defective part for her camera was only available through the manufacturer Security Man IncUnfortunately, Ms*** was having difficulties receiving assistance from the manufacturer directlyOn August 7, 2014, we spoke with Ms*** directlyWe apologized for the inconvenience and issued her a courtesy refund for her camera and warranty planWe advised her to call us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/18) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his order he placed for an Acoustic Guitar for Dummies Bundle: Kona Acoustic Guitar, Accessories, Instruction Book and CDWe thank you for the opportunity to address
Mr***' concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***' complaint, we reviewed his Walmart.com account and order historyMs***' would like us to match the Black Friday price, as he order was canceled due to the item running out of stockUnfortunately, we cannot match that priceAs a one-time courtesy, we have issued a $eGift Card for the inconvenienceWe have attempted to reach Mr***' at the number we have on file and we are unable to leave a messageIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com