Walmart.com

Initial Business Response /* (1000, 10, 2015/01/20) */
Walmart.com received a Revdex.com complaint from Mr*** *** We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***
complaint, we reviewed his Walmart.com account and order historyWe would like to apologize for Mr*** for the trouble he experienced with his orderOur records indicate the order was canceled and Mr*** has been fully refundedWe have also issued Mr*** a $eGift Card for his troublesIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
while I will not be receiving my item, hounding them more will not make it magically appear, it is discontinued and the will not be receiving any moreI accept their attempt at compensation and shall move onthank you for your help

Initial Business Response /* (1000, 7, 2014/04/28) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms*** ***We will continue to work with Ms*** but need additional time to work toward a resolution of her issue
Initial Consumer Rebuttal /* (3000,
9, 2014/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am wondering how much of an extension the business is requesting? Someone from their Executive Escalations deptdid contact me and I provided him (Bryan) a copy of my receiptI was hoping to get this resolved sooner rather than later as the order was placed on March 23rd, 2014, and I notified them of the mistake on March 30th,
Final Business Response /* (4000, 11, 2014/04/30) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***\' concerns and appreciate the time she has taken to provide us with her feedback and comments
After further review, we have confirmed that the information the vendor provided us for the bunk bed she ordered was incorrectAs a result, the incorrect listing for the bunk bed was posted live on our website for a short period of time and has since been correctedWe notified the vendor of Ms***\' issue and arranged to have them send her the missing partsOn April 30, 2014, we spoke with Ms*** directly over the phoneWe formally apologized for the inconvenience she experienced with our *** service and assured her we are making efforts in improving our *** serviceIn addition, we informed her of the arrangement we made with the vendor to send her the missing partsIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com

Initial Business Response /* (1000, 15, 2014/11/30) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received *** ***'s complaint, we reviewed her *** account and order historyWe have confirmed that *** ***'s order was cancelled on the same day it was placed as it was no longer in stockPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)We understand the frustration and inconvenience *** ***l has experiencedThat is why we have issued *** *** a $egift card under order ***, which is the difference between the sale price and our current price online for the TV she ordered*** *** can either apply the egift card towards the same TV or another TV online or at her local Walmart storeOn November 29, 2014, we sent *** *** an email explaining these details and advised her to contact us if she has any follow up questions or concernsIn light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us she has any follow up questions or concerns
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 10, 2015/01/11) */
RE: Xu ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from MrXu *** regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr***'s order was delivered on December 1, to his shipping address and signed forDue to this information, Mr*** would need to file a dispute with his credit card providerHowever, as a one-time courtesy, we have arranged to assist Mr*** with a refund or replacement if he files a police report with his local police department and sends us a full copyOn January 10, 2015, we notified Mr*** about these detailsWe will assist Mr*** with a refund or replacement after receiving a police report for his order and validating it with his police departmentAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/02/26) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her refunded Site to Store order#XXXXXXXXXXXXX for the Sorelle Petite Paradise 4-in-CribWe thank you for the opportunity to address Ms***'s concerns and
appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyBecause this order was scheduled to arrive at the ***'s selected store, I escalated this issue to the Store Manager for review and resolutionStore Manager ***, is currently working to locate the item for the ***We have issued a $eGift card to Ms*** for the delays and inconvenienceIf Ms*** is still interested in a crib she can contact Store Manager *** for support and assistanceStore Manager *** is prepared to discount the item for Ms***'s satisfactionAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2015/02/23) */
Walmart.com received a Revdex.com complaint from *** O'*** regarding the misuse of his Walmart gift cardsWe thank you for the opportunity to address MrO'***'s concerns and appreciate the time he has taken to provide us with his feedback
and comments
After we received MrO'***'s complaint, we reviewed his Walmart.com account and order historyMrO'*** saved two gift cards under his Walmart.com accountOne gift card had an amount of $and the other for $He noticed that both cards have been used for purchases at a Walmart storeWe have reviewed his account and do not see any breach on our sideWe advised MrO'*** to change his passwords *** his account and to make sure to sign out of his Walmart.com account if he is using a shared computer, as well as check for malwareWe have replaced his gift cards and issued a new $gift card to his homeAs such, Walmart.com considers this matter closed
Again, we thank MrO'*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They responded quickly and handled my issue professionallyI appreciate the help

Initial Business Response /* (1000, 10, 2014/06/12) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWhen an order is placed for Pick Up Today, an associate at the store will gather the items they've requested onlineIf the item cannot be located, the order is cancelledIf the item is available in one of our warehouses, a new order is generated for Site to Store deliveryWhen this happens, we send the customer an email notifying them of the changes and provide the new delivery dateUnfortunately, the item Mr*** ordered was out of stock and we were unable to fulfill his orderOn June 12, 2014, we spoke with Mr*** and arranged to help him place a new order for the same items that we will be discountingHe advised that he will be contacting us next week to complete our arrangementIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2015/11/06) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her refund request for her lost order for the Backyard Discovery Parkway Wooden Swing SetWe thank you for the opportunity to address Ms***'s concerns and
appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have attempted to reach Ms*** and have not heard backMs***'s refund was processed by *** Service on November 5, and has been picked up on November 6, at Walmart Store of ***As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was able to get a refund after I was contacted by Victoria at Walmart.com

Initial Business Response /* (1000, 10, 2015/08/26) */
Walmart.com received a Revdex.com complaint from Ms*** *** *** regarding her damaged Better Homes and Gardens Wood Arm Futon with Coil Mattress and compensation requestWe thank you for the opportunity to address Ms***'s concerns
and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and reviewed all of her supporting documentsMs*** advised that when she received the futon the frame was bent and she requested compensation from our *** service department and the compensation was not sufficientDue to all of the inconveniences and the damaged frame and missing button, we have adjusted Ms***'s order an additional $This refund will post to her original method of payment within the next 3-business daysMs*** has agreed to this resolution and will keep the item "as is"As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, lease feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/08/27) */
I would like to thank the Revdex.com for the excellent service they provided to me in handling this worrisome issueWalmart contacted me yesterday, they more than satisfied my request and provided me with more than the amount I had asked forI do a lot of shopping at WalMart online as well as in the super WalMart near me, I feel their prices are always fair and I need not look any furtherAfter the futon, I thought this is it, I'm done but after *** Jthe person who contacted me from WalMart was so professional and calming in her demeanor and approach to my concernI'm once again a WalMart Gal*** asked if I had reached out to Better Homes about the button for my futon and that will be my next call if they could provide me with a button I could make my futon look completeThank you again Revdex.com, you made this work, much appreciated
*** ***

Initial Business Response /* (1000, 10, 2015/10/29) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding unauthorized charges on her accountWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe're very sorry for the difficulty she has experienced and will ensure all coaching opportunities with our agents are addressedWalmart.com was not impacted by a security breach and we have provided Ms*** with recommendations on preventing her account and personal information from being compromised in the futureCustomers are responsible for keeping their account login information safeHowever, as a one-time courtesy, we have sent her a $gift card to replace the funds that were used for the unauthorized ordersAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2014/07/30) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the Sandhill 7-Piece Outdoor Sofa Sectional SetWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** purchased the Sandhill 7-Piece Outdoor Sofa Sectional Set which showed expected delivery of July 11, 2014, but Ms*** did not receive it until July 17, We contacted the carrier to get more information regarding this deliveryThe carrier, *** has advised that the delivery did arrive to the destination for delivery on July 15, 2014, but a call to schedule the delivery was not madeWe contacted Ms*** and she advised that she has done work on her end to ensure the items got delivered to herWe have escalated this issue to the appropriate level to review and addressFor the inconvenience, we issued a $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/12) */
RE: *** ***/ Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received *** ***'s complaint, we reviewed her account records and purchase historyWe have confirmed that *** *** ordered two $Walmart gift cards, but received two $Walmart gift cards in errorWe issued *** *** a refund of $and a courtesy $egift card under order *** for the inconvenience on December 12, We notified *** *** about the refund and egift card we emailed her and advised her to contact us if she still needed assistanceIn light of this, *** considers this matter closedHowever, *** *** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 10, 2015/01/06) */
Walmart.com received a Revdex.com complaint from Ms*** regarding the Kid Trax Ram Powered Rishe purchased for her granddaughter on November 28, We thank you for the opportunity to address Ms***'s concerns and appreciate
the time she has taken to provide us with her feedback and comments
We received Ms***'s complaint via various sources and have resolved the issueUnfortunately, the item she originally ordered was lost after it was delivered to the storeAs such, the funds were refunded to her accountI spoke with Ms*** and we placed a new order for herAdditionally, we worked with a different store in her area to have a second item delivered so that she would have it in time for Christmas, in case the first one didn't arrive on timeWe received confirmation that she received both Ride-Ons and at this time Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/01/20) */
Thank you for your response I really appreciate itThis issue was resolved on Christmas eve
Thank you again
*** ***

Initial Business Response /* (1000, 10, 2015/01/11) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her account records and purchase historyDue to a system error, Ms***'s order was not completedOn December 31, 2014, we sent Ms*** an email explaining these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/05) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order she did not place with Walmart.comWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWhen we reviewed Ms***'s order history we see the billing team had been working with her, and she has received a full refundWe apologize for the inconvenience this has caused Ms***In light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/02/26) */
Walmart.com received a Revdex.com complaint from *** *** regarding the issue with her most recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** placed an order which shipped in two separate boxesThere was a hold on her card for the amount of the order using one authorization codeHer card was then billed using that same authorization codeOnce the second box shipped, another authorization hold was placed using a different codeBecause of this, it caused two separate charges for the same amount on her cardMs*** had set up an automatic payment on the same card and this caused that payment to be returnedShe was charged by her bank a $fee for the returned checkOur *** service has credited her back for that feeI have contacted Ms*** advising of this information and apologized for the inconvenience and frustration this causedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Complaint: ***I am rejecting this response because:
I did not received what was stated as the desired resolution on the first order - a full refund
I did not received what was stated as the desired resolution on the second order - a full refund
What I experienced after filing a claim is more disturbance, wastage of time with Walmat's associates calling to my personal phone number (which I never consented to)They called and ask really weird questions - about EVERYTHING on their orders (the orders that had been processed with Walmart's electronic system) - everything including the item's name, size, color etcSo, you made an order with Walmart, game your credit card info, payment withdrawnand now they do not have any information about that transaction (!!!) They need to ask YOU everything about that transactionMoreover, for the second order there was a return processed by phone already (with another freaky Walmart's associate) and a shipping label was sent to me and the shipment was started by FedexAnd Walmart still have not a dime of information about what's going on - they need to ask you, the customer, about that! How we happened to trust such a wierd information system as Walmart's with all out credit cards, personal information etc?!
I go ahead and proceed filling the claim on Walmart with other consumer protection organizations and with the Attorney General office. Sincerely,*** ***

Initial Business Response /* (1000, 10, 2015/10/26) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding unauthorized charges on his accountWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback
and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWalmart.com has not been impacted by a security breach and customers are responsible for keeping their account login information safeWhile we generally do not issue refunds for gift card orders, as a one-time courtesy, we will be sending Mr*** a gift card to cover the $amount that was usedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/10/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 18, 2014/11/14) */
RE: *** *** / Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that our customer care department has communicated with Mr*** and issued him a replacement for his order that he picked up on November 12, In addition, we have confirmed that Mr*** required no resolution in his Revdex.com letterHowever, we have issued Mr*** a courtesy $egift card under XXXXXXX-XXXXXXWe notified Mr*** of the courtesy egift card we sent him and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he would like us to address any of his questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2014/10/23) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his orders being cancelledWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records indicate that he placed multiple orders on Walmart.com, which were cancelled because they did not pass *** security checksMr***'s account has been reviewed and the appropriate adjustments have been made in order to allow him to place successful ordersTo help minimize problems in the future, we recommend placing orders from the same Walmart.com account and deviceAt this time, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com