Waste Management

October 22, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted] WM cares-Corporate Office

June 27, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Dear Ms [redacted] , I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them Upon review of your account, our operations confirmed the trash was recovered and the containers deliveredIn addition, a credited applied to your account for service failuresShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

December 7, [redacted] * [redacted] Street, S [redacted] Chicago, IL [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM Cares-Corporate Office

August 2, Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] Hello Ms [redacted] I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them After researching our internal records, your refund of $was reversed back to your Visa card ending in (9839)Please allow 2-business days for the reversal to appear on your credit card statementShould you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint As I stated WM never came back to pick up the trashWhen I called back to speak to a manager I was told that WM was going to come and pick up the trash on the 6th of MayThat day also came and gone and WM did not come back to pick up the trashThey also did not dump the regular trash can nor recycling can which I have pictures of as wellAt that point my landlord started calling as well and no one ever showed up to pick up the trashI was put in a position to either pay and have the rest of the bulk pick up removed which was suppose to ALL be taken or have my landlord charge meIt was cheaper for me to pay and have it removed and as I stated WM should be held responsible and have to pay me back the $that I was charged to remove what WM was suppose to removeIt was noted on my account to remove everything and if it was over that I was to be charged the $for each yard over I believeEither way WM was wrong and should be held responsible Regards,

June 30, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the delivery of your container and appreciate the opportunity to address the concern After researching our internal records, a credit for two-months applied to your account for none servicePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] A\The invoice is for $ Not $ When you called me you said all the extra charges had been removed and all I owed was $ I said I was waiting for a final invoice for $like you said, not $ RLillian Snider Regards,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I do appreciate having the trash picked up I wish that you would understand what a bad situation when it isn't done I am sorry for the mistake made about the dumpster I had asked the renters and they told me it was owned by your company I feel bad about over reacting to your company Let's just say that Rumpke's in for a bad afternoon Thank you for resolving this issue so quickly Thank you again,T [redacted] J [redacted]

June 24, 2015 [redacted] Re: RevDex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned RevDex.com complaint you filed against Waste Management. We would... like to provide you with our response. We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience. If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *. Cordially, Nancy [redacted] WM cares-Corporate Office

November 21, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello [redacted] I apologize that you experienced issues with your service and appreciate the opportunity address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future On 8/11/2016, [redacted] called to start up service; asked that the account start on 9/1/ [redacted] called on 8/23/to say he had not received the container and agent advised him that we did not have any in stock and to allow us two-weeks to get them deliveredOn 8/25/2016, operations closed the delivery ticket as completedOn 10/04/2016, we received another call stating the container was never deliveredWe then issued another delivery ticket and our operations confirmed it was deliveredDue to the service failure, we issued a credit for September and October, leaving a balance of $In addition, we ask that your container be placed out on the curb from am to pm Should you have additional questions or comments or if I may be of further assistance, you may reach me [redacted] Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares

October 3, Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] Hello [redacted] I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them I alerted our operations team; received confirmation that the dumpster was removed on 9/28/Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

December 22, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# ***- [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM Cares-Corporate Office

[redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option Cordially, [redacted] WM cares-Corporate Office

July 30, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] * Cordially, Nancy [redacted] WM cares-Corporate Office

July 29, [redacted] ***, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

July 28, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Hello Mr [redacted] , I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them I alerted our operations team and they confirmed we removed the container on 07/27/In addition, your payment of $was reversed back to your [redacted] card ending in (***)Please allow 2-business days for the reversal to appear on your credit card statement Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

February 4, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem It was a pleasure speaking with you today; per our telephone conversation, I explained that the payments have been applied to your account; your account is reactivated for 2/5/ I entered an adjustment for $for the additional container charges; the credit will apply to your February invoice, bringing your account to a zero balance Per the additional container it is scheduled for deliver on 02/05/2015, you confirmed you will call me once it is deliveredPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G***

[redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem Upon review of your account, I did not find any reported service failuresOn [redacted] the day of your service, you called to report driver has not servicedRepresentative [redacted] advised that driver reported that you did not have your can out [redacted] requested a courtesy to go back and service; issued a week of credit We encourage you call your local call center to report any type of service failures; at this time no credits are due on the accountPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, [redacted]

I accept the billing adjustmentHowever, I still think your advertising is dishonest Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Revdex.com: I have sent emails to waste management on 02/27/and copies of payments for trash services for the year of 02/and am waiting for reply