Waste Management

February 8, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Respectfully, [redacted] Waste Management Corporate

April 10, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello [redacted] , I apologize that you experienced issues with your service and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, you called multiple times to report service issuesWe alerted our operations team, and they attempted to reach you at [redacted] and were unsuccessfulPlease provide the best telephone number you can be reached so that we can resolve your service complaint Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

Revdex.com: This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/21/and assigned ID [redacted] Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you for the prompt response and resolution to the problem The offer is fair I appreciate their interest in resolving this issue.Yours truly, [redacted] WM account # [redacted] Revdex.com Complaint ID# [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you for refunding my $fee However, the primary intent of this complaint was for you to address the current policies in place, that allowed such an unjustified expense to occur While I'm glad you've resolved the monetary issue, I'd like to ask that you please take a look at current policies, as follows:1) Why is there no mention on the billing statements of HOW MUCH the fee is, WHEN exactly the fee will be charged, And HOW MANY days must have transpired before the accounts is considered past due? None of this information is clearly stated on the billing statement.2) Even though you have current email addresses and phone numbers for all your customers, why are they not contacted until AFTER the account is past due, and they have already been charged a fee?While offering [redacted] is a great start, you cannot honestly expect every one of your customers to have internet access For this reason, there needs to a system in place that notifies the customers before they are charged additional fees.It saves YOU money to periodically notify customers via email or phone call (versus paper mail), so the only reason you would continue to operate under the current policy, would be to create an environment (and generate revenue) by charging customers extras fees without their knowledge, and then notifying them after-the-fact.Please take my suggestions seriously You current billing practices are dishonest, and are in desperate need of overhaul.Regards, [redacted]

April 13, Re: Revdex.com Complaint# [redacted] Waste Management account# [redacted] Dear Mr***, Our billing department confirmed check# [redacted] mailed out today in the amount of $Please accept our apologies for the frustration caused by this situation Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Respectfully, Nancy G [redacted] Waste Management Corporate

January 4, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello [redacted] We greatly regret your decision to leave Waste Management, and apologize that you experienced issues with your refund request After reviewing your account, I issued a reversal of $back to your [redacted] Please allow 2-business days for the reversal to appear on your credit card statement Should you have additional questions or comments or if I may be of further assistance, [redacted] Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares

May 22, [redacted] ** [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# 235- [redacted] , [redacted] Dear Mr [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concern In review of your account, when you called on May 08, our customer service representative cancelled your account per your requestAt that time your refund request was sent to our customer service lead for approval I show we owe you a refund of $52.50, which we are in the process of expediting We are sorry to see you go, and have appreciated you being a valued customer If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option * Here to Serve, [redacted] WM Cares-Corporate Office

February 24, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Dear [redacted] ***, Upon review of your account, your refund check was processed February 23, 2016; you will receive the check the week of February 29, Once again please accept my deepest apology for your frustration If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Victoria [redacted] WM Cares-Corporate Office

July 22, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns Operations confirmed our driver serviced your container, please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM Cares-Corporate Office

June 16, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option * Cordially, Nancy [redacted] WM cares-Corporate Office

June 13, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Dear Mr [redacted] In response to your last comment, our operations confirmed we delivered a 35g container on FridayIn addition we issued a $credit for the difference, as you stated the container was old and you purchased for around $At this time no further credits are due on your account Very Respectfully, Nancy [redacted] WM Cares CorporaCares

February 3, [redacted] Re: Revdex.com Complaint# WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem It was a pleasure speaking with you today; per our telephone conversation, our operations confirmed you did not receive service for the last three weeks of November A credit of $for the three weeks was applied to your account, bringing the balance to $ You stated you mailed in a check for $113.00, when the check is applied to your account, I will call youPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted]

October 15, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] * Cordially, Nancy G [redacted] WM cares-Corporate Office

July 21, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] *** [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

April 28, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Hello [redacted] I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, Mrs [redacted] called to report that you keep receiving invoices after your account was canceledOne of our agents said they would review the account and call her backWe failed to return the call to Mrs [redacted] as promised, therefore, our agent [redacted] called and spoke to [redacted] and advised that the final invoice has been adjusted, and you have a zero balancePlease accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy Customer Experience Agent- WM Cares

November 4, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] *** Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted] WM cares-Corporate Office

June *, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns Route Manager James confirmed our driver serviced your container today; he mentioned he spoke to you and service issue was resolvedPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 71*-512-option * Cordially, Nancy [redacted] WM Cares-Corporate Office

September 8, Revdex.com File# [redacted] Re: Waste Management Account# [redacted] [redacted] I wanted to take this opportunity to most importantly, apologize for your recent billing experienceWe take these concerns very seriously and will immediately take action to correct them It was a pleasure speaking to you today; per our conversation, the balance on your account is $We agreed to waive half of the charge leaving your account balance at $Please allow 24-hours for the credit to apply to your account Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [All options are in favor of Waste ManagementI continue to constantly receive a contract to signI've looked over the options they provide as well as talked it over with Jonathan and other representatives of Waste ManagementUnable to come to an agreement I continue to stand by my decision of proceeding with the cancellation of all services with Waste ManagementI've done what they have asked for and that is to send them a certified letter with my decision to terminate all services effective immediatelyI have stated that I will send in the last invoice I received from them of the total amount of $for the month of July, which I was not notified at anytime that my bill would increase to such high amountI am doing my part and I ask that Waste Management please respect and honor my decision to proceed with the cancellationPlease do not continue to pressure me into signing your contract] Regards, [redacted] ***